Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9984663, and find that this resolution is satisfactory to me.
Regards,
*** ***
We had new windows installed by HuffnPuff in one dayBeautiful cleanup job doneI adore my bay window & the others worked wonderfully well this past winterHuge pluses for all thatThe only thing negative I can say ( which is excellent to contemplate), way, way too long presentation to the point my husband fell asleep with his eyes halfway open, & I was quite confused as to WHY their very polite salesman has to do such a long presentationThis is or was 2014, fall, not where people had lots & lots of free timeWe have the Internet, we researched what we wanted, enough sales pitch!!! Overall, everything else was first classFrom the time the company arranged installationCrew was excellentMy one complaint was that I was not shown how to open the windows for cleaning but my husband wasI had to ask! Anyway, I highly recommend this companyOur windows are beautifulNice job!
July 3,
Revdex.com in Upstate New York
Bryant Woods South
Amherst, NY
Re: Revdex.com Complaint #***
Dear ***
This complaint has been resolved and the ***'s windows have been fixedIt is our understanding that the Randolph's will be notifying the Revdex.com that they are satisfied with the resolution and their windows
Sincerely,
*** ***
General Manager
Ms*** called to say she was contacted by the business and advised them she wanted the gutter helmets removedShe spoke with ** *** and he was out to the home on April 8th and he wanted her to buy a new heating element system for $She told him that she did not want new heating
elements at that price and all I want you to do is to remove the new gutter helmets installed in October He said he would speak with his supervisor and get back to her. I told him I would be on vacation from April 9-16th and to contact me at any other timeTo date I have not heard from themMy desired settlement is to have the gutter helmets removed
April
7,
justify;">
Dear
Mr& MrsGorell Customer;
I
am writing to clarify the situation with the Gorell Windows going into receivership
and the position the acquiring company, Soft-Lite, has taken on its product warranty
moving forward.
As
you know, the assets of Gorell Windows have been purchased by Soft-Lite Windows. Moving forward, Soft-Lite has decided to not continue
warranty support on Gorell’s previously sold products. Because this deal was legally structured as
an asset purchase, it is our understanding that Soft-Lite has no obligation to honor
the warranty by Gorell. We have been in
contact with Soft-Lite to attempt to change this position but so far have been unsuccessful.
New
Gorell products purchased from Huff ‘N Puff carried a manufacturer’s warranty,
backed solely by Gorell. A copy of this Gorell
warranty was provided to every Huff ‘N Puff customer who had Gorell products
installed. In addition, Huff ‘N Puff
provided a one year warranty on the installation. Any service costs incurred past the one year
installation warranty are the responsibility of the homeowner. Under conditions Gorell would provide
a replacement product that meets its warranty conditions and Huff ‘N Puff would
install the product at a service fee, currently $per hour.
As
a result of this unfortunate incident, previous customers of the Gorell product
will have to pay for products needed for service which fortunately are still
available. To assist our customers
through this difficult process, Huff ‘N Puff has agreed to absorb costs that
would normally be billable as a gesture of good faith, as explained below.
For a period of one
year, Huff ‘N Puff will pass through the Gorell invoice cost to our
customers at no markup, absorbing handling and transportation costs from
our office to our customers’ locations.
For a period of one
year, Huff ‘N Puff will not charge service fees to Gorell customers in
need of warranty service.
Considering our service rate of $79/hour + tax, a typical service
taking 1-hours for men, the loss for Huff ‘N Puff ranges from $to
over $500, per incident. We are not
happy about this loss but believe it is the right thing to do in this
matter and share in the expense.
In
an attempt to be responsive through the situation caused by Gorell we have
obtained the name of a Gorell representative that can be contacted to discuss
the situation furtherThe person is *** ***, Soft-Lite Regional Sales
ManagerHe can be contacted directly at *** ***.
We
sincerely apologize for any inconvenience and added expense this may cause
you. We are deeply hurt and upset by
this situation which will continue to cost Huff ‘N Puff frustration, time and money. If there is a silver lining, it is that
Gorell products are still available.
Typically in bankruptcy cases, production of replacement parts ceases,
which is a much more dire situation for customers. If
you have questions or would like to order parts, please call *** ***e at
***. He can get you a quote on
replacement parts and arrange free installation for you Sincerely, Fred F*, General Manager
We received the
complaint dated 9/22/2015. It is rare that our company has any payment
issue with a customer as we go to great lengths to ensure we communicate well
both in writing and verbally
class="MsoNormal" "margin-left:.5in;text-align:justify">Please see the
attached agreement showing the deposit amount of $2,authorized by Mr
***. This deposit was explained at the time of sale and also by the
Sales Manager on a subsequent call
We believe we
acted consistent with how we explained this, both verbally and in
writing. The deposit amount was discussed with Mr*** at the time of
sale and was agreed to on paperwork, which he signed
We appreciate
Mr***’s business and will ensure that he gets the job he contracted
for
While the company said a moguaranteed price quote with no money down-the sales repgave us a 'discounted" price if we paid 1/that dayWe fell for it but later called, canceled and cancelled our checkVery overpriced as well!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9984663, and find that this resolution is satisfactory to me.
Regards,
*** ***
We had new windows installed by HuffnPuff in one dayBeautiful cleanup job doneI adore my bay window & the others worked wonderfully well this past winterHuge pluses for all thatThe only thing negative I can say ( which is excellent to contemplate), way, way too long presentation to the point my husband fell asleep with his eyes halfway open, & I was quite confused as to WHY their very polite salesman has to do such a long presentationThis is or was 2014, fall, not where people had lots & lots of free timeWe have the Internet, we researched what we wanted, enough sales pitch!!! Overall, everything else was first classFrom the time the company arranged installationCrew was excellentMy one complaint was that I was not shown how to open the windows for cleaning but my husband wasI had to ask! Anyway, I highly recommend this companyOur windows are beautifulNice job!
July 3,
Revdex.com in Upstate New York
Bryant Woods South
Amherst, NY
Re: Revdex.com Complaint #***
Dear ***
This complaint has been resolved and the ***'s windows have been fixedIt is our understanding that the Randolph's will be notifying the Revdex.com that they are satisfied with the resolution and their windows
Sincerely,
*** ***
General Manager
Ms*** called to say she was contacted by the business and advised them she wanted the gutter helmets removedShe spoke with ** *** and he was out to the home on April 8th and he wanted her to buy a new heating element system for $She told him that she did not want new heating
elements at that price and all I want you to do is to remove the new gutter helmets installed in October He said he would speak with his supervisor and get back to her. I told him I would be on vacation from April 9-16th and to contact me at any other timeTo date I have not heard from themMy desired settlement is to have the gutter helmets removed
Very Very Very Bad Company Huff N' PUFF *** ***
April
*, General Manager
7,
justify;">
Dear
Mr& MrsGorell Customer;
I
am writing to clarify the situation with the Gorell Windows going into receivership
and the position the acquiring company, Soft-Lite, has taken on its product warranty
moving forward.
As
you know, the assets of Gorell Windows have been purchased by Soft-Lite Windows. Moving forward, Soft-Lite has decided to not continue
warranty support on Gorell’s previously sold products. Because this deal was legally structured as
an asset purchase, it is our understanding that Soft-Lite has no obligation to honor
the warranty by Gorell. We have been in
contact with Soft-Lite to attempt to change this position but so far have been unsuccessful.
New
Gorell products purchased from Huff ‘N Puff carried a manufacturer’s warranty,
backed solely by Gorell. A copy of this Gorell
warranty was provided to every Huff ‘N Puff customer who had Gorell products
installed. In addition, Huff ‘N Puff
provided a one year warranty on the installation. Any service costs incurred past the one year
installation warranty are the responsibility of the homeowner. Under conditions Gorell would provide
a replacement product that meets its warranty conditions and Huff ‘N Puff would
install the product at a service fee, currently $per hour.
As
a result of this unfortunate incident, previous customers of the Gorell product
will have to pay for products needed for service which fortunately are still
available. To assist our customers
through this difficult process, Huff ‘N Puff has agreed to absorb costs that
would normally be billable as a gesture of good faith, as explained below.
For a period of one
year, Huff ‘N Puff will pass through the Gorell invoice cost to our
customers at no markup, absorbing handling and transportation costs from
our office to our customers’ locations.
For a period of one
year, Huff ‘N Puff will not charge service fees to Gorell customers in
need of warranty service.
Considering our service rate of $79/hour + tax, a typical service
taking 1-hours for men, the loss for Huff ‘N Puff ranges from $to
over $500, per incident. We are not
happy about this loss but believe it is the right thing to do in this
matter and share in the expense.
In
an attempt to be responsive through the situation caused by Gorell we have
obtained the name of a Gorell representative that can be contacted to discuss
the situation furtherThe person is *** ***, Soft-Lite Regional Sales
ManagerHe can be contacted directly at *** ***.
We
sincerely apologize for any inconvenience and added expense this may cause
you. We are deeply hurt and upset by
this situation which will continue to cost Huff ‘N Puff frustration, time and money. If there is a silver lining, it is that
Gorell products are still available.
Typically in bankruptcy cases, production of replacement parts ceases,
which is a much more dire situation for customers. If
you have questions or would like to order parts, please call *** ***e at
***. He can get you a quote on
replacement parts and arrange free installation for you Sincerely, Fred
F
We received the
complaint dated 9/22/2015. It is rare that our company has any payment
issue with a customer as we go to great lengths to ensure we communicate well
both in writing and verbally
class="MsoNormal" "margin-left:.5in;text-align:justify">Please see the
attached agreement showing the deposit amount of $2,authorized by Mr
***. This deposit was explained at the time of sale and also by the
Sales Manager on a subsequent call
We believe we
acted consistent with how we explained this, both verbally and in
writing. The deposit amount was discussed with Mr*** at the time of
sale and was agreed to on paperwork, which he signed
We appreciate
Mr***’s business and will ensure that he gets the job he contracted
for
While the company said a moguaranteed price quote with no money down-the sales repgave us a 'discounted" price if we paid 1/that dayWe fell for it but later called, canceled and cancelled our checkVery overpriced as well!