Hughell Construction

Mr [redacted] had not paid any of his HOA fees since Therefore he accumulated late fees all of these years The Association could have sought legal actions prior to this time, but opted instead to continue to send the homeowner late notices In March of the homeowner had a large balance of $1, In addition, he also accumulated legal fees as there was a lien filed on the property at that time As a result of the lien notification, Mr [redacted] came into the office on 03/24/and paid $1,on his account This payment still left a balance of $on the account Mr [redacted] then made more payments of $(totaling $555) which left him a credit on the account of ($119.00) The additional late fees and legal fees for the lien weren't posted to the account until after the $1,was paid Those additional fees amounted to a total of $ The advisement of the attorney was that although the fees were all legitimate to go ahead and waive the $since they didn't actually didn't hit the account until after his $1,payment was made (although the check cleared and payment posted afterwards), but that the original balance of $still stood as he already owed this amount After the additional fees were waived back in July several months ago prior to this complaint, this resulted in the homeowner having a credit of ($370.00) not a credit of $on his account It is the company's practice and procedure to leave revolving credits on homeowner accounts as many homeowners pay forward on their fees Refunds are not provided unless a homeowner sells their unit

Property Management has responded on this issue in a timely manner [redacted] has contacted the homeowner once again They informed property management that they had already contacted and left a message for [redacted] advising of a warranty service appointment that they have scheduled for Friday 3/23/18, 1:00pm –5:pm [redacted] advised they will assess the ongoing issue as well as any new leaks that the resident is still experiencing *** stated in the message that the homeowner can of course call into their office directly to change the appointment time and/or day if necessary We are unsure as to why this post has occurred from the homeowner, when [redacted] stated that they have not yet been contacted to confirm or change the appointment time Again, we have been timely on this issue and tried to reach resolution and help this homeowner, however, she must confirm or change the appointment with the [redacted] company

First we would like to thank you for being a valued resident at Bexley Commons and want you to know that we take every request, concern or complaint very seriouslyWe always strive for excellent customer service and resident satisfactionWhile reviewing the complaint we only show one complaint on file for noise in regards to the neighbor above which was addressed on 12/11/If the issue continues to interfere with your peaceful enjoyment of your apartment please let us know and we will address the issue until it is resolvedThe service request for your heater shows complete in our system with a completed follow up callSince you are stating it has still not been completed to your satisfaction someone from the office will contact you to get permission to enter to make the repairs and follow up on the service to ensure it has been completed to your satisfactionIn regards to security issues such as the loitering the in parking area, hallways, and domestic situation any such activities that are witnessed by our staff are addressed immediately in ordinance with the law and contract agreementsIf you see any activities in violation of our rules or regulations while the office is closed please report these violations to office and they will addressed immediatelyIf these activities are of emergency nature please contact the policeWhile we cannot guarantee safety or security we do screen all applications during the application and process and require that all applicants must gross times the rent on the unit applied for have a criminal background and credit check, we do not accept any felonies, misdemeanor drug or sexual related crimes, and no more than one evictionIn addition to this we also have a crime free lease addendum which states we do not allow criminal activity on or around our property by you, other household members or guest this is grounds for termination of your lease and we do enforce this policyAgain we thank you for your continued residency and welcome any suggestions or feedback to ensure your comfortable living at Bexley Commons

None of the actions taken were communicated to me and [redacted] has not contacted me nor fixed the leaks (there are two different leaks, the original that has been fixed multiple times previously and a new one at the top of my roof)The leaks are not fixedI'm not sure what contractor looked at the leak, because they didn't knock for me to tell them where the leaks are

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI accept this offer only to also get a letter from the office on a letter head stating I was let out of my lease and that I do not owe anything dated and signed.Thank you

Towne Properties is STILL providing feedback that is unnecessary and irrelevant while avoiding my repeated request to provide proof that they are not financially responsible for the radon mitigation systemCase and point- the associations last response:Mr [redacted] states that Towne Properties had their legal council reply to this requestThe attachment that Mr [redacted] has attached from the Law office of [redacted] and [redacted] LLC states in the first paragraph that they represent the condominium association [redacted] *They do not represent Towne PropertiesThe decision was made by the Board of Directors on the Radon mitigation system.This response clearly avoids all of my financial concerns and is yet another attempt to avoid the issueI am dealing with Towne Properties and they manage [redacted] *Whether [redacted] and [redacted] identifies themselves with the association or Towne Properties is not of concernWhat is of concern is the fact that they could not legally defend their argument that I was responsible for the cost of the Radon mitigation system and misinformation was provided that was a representation of the bi-laws as writtenThrough many attempts to get justification for their reasoning for denying financial assistance, Towne Properties and [redacted] and [redacted] have never addressed the issue and consistently provide needless, irrevelent and informationAt this point, I am requesting specific information only: 1st) As I have pointed out multiple times, legally you cannot argue that the association would be responsible for water intrusion into the unit thru the foundation but not be responsible for radon gas intruding in the same manner [redacted] and [redacted] failed to provide a valid argument so I expect Towne Properties to do soI have attached all documentation regarding this2) Also, I an am asking the Revdex.com if there is further action that can be taken against a business that clearly does not cooperate with a consumer making a complaint and consistently avoids and dodges the issue at handAt this point, I expect my questions to be answered by the association or I will escalate my complaint to the local media regarding Towne Properties as well as [redacted] and [redacted] If Towne Properties agrees to cover my out of pocket cost for the radon mitigation system as they should have done from the beginning, further action will not be taken

It is my understanding that Ms [redacted] agrees a settlement would be to have the items repaired I will follow up with the on site manager to assure an appointment is set with Ms [redacted] with the maintenance department thanks

Property Manager reached out [redacted] and informed them to proceed with the re-attachment

Mr[redacted] submitted a request to the Association asking the Board to pay for the installation of a Radon mitigation systemThe Board requested a legal opinion from their legal council on who's responsibility the radon mitigation system would be and the cost associated with itTowne Properties didn't have their legal council review or reply to Mr [redacted] at any point in this requestTowne Properties doesn't approve or deny requests for any community it managesThe Board reviewed the legal opinion from their legal council and denied MrBurkharts request for the Association to pay for the mitigationMr [redacted] then submitted a request to install the radon mitigation system and the Board approved the system as submittedMr [redacted] has sold his unit in the community and the unit has closed

Thank you for notifying us of your concerns. Your peaceful enjoyment of your home is one of our top priorities. As a courtesy to our valued residents we do employ Columbus Police Special Duty Officers. Being that we cannot be here all the time they patrol our community several hours... a week, this has directly resulted in a significant reduction of Police calls on our property and in our neighboring areas. If you need anything we are here to help. I apologize if you feel as though our management team has been rude and disrespectful and we would be more than happy to have you visit our office so we can discuss your concerns. Our residents are number one with us. We want Cardinal Creek to be your home and a place you can retreat to at the end of a stressful day. Our door is always open for you. Thank you for choosing Cardinal Creek to be your home for the last 5 years. CARDINAL CREEK TOWNEHOMES

I am rejecting this response because:this dispute is not resolvedI don't want to accept resolution if complete resolution is not receivedThis problem has been going on since January
Regards,
*** ***

We will be happy to set an appoinment with maintenance to meet with the resident and address any concerns that she may have. Please have her give us some days/times she would be available to meet. thanks

We received information from Ms*** that there was a leak on the roof. *** *** was called and Towne Properties was advised the roof leak was repaired. We received another complaint from the homeowner that there was a different leak on her roof which was also repaired.
The homeowner contacted Towne and informed there appeared to be a different problem rather than the roof leaking. Kandace immediately contacted a different contractor who went to the unit and reported it appeared to be a separate problem with the stucco board needing repair on the upper side of the garage near the roof. Kandace received the contactor quote and provided it to the Board for approval on 2/21/which she has not yet received approval. One of the Board members also requested a different quote, which another contractor is scheduled to be at the property Tuesday morning 2/27/18. Once the contractor visits the property, this additional quote will need to be provided to the Board for approval to make the repair

Mr*** states that Towne Properties had their legal council reply to this requestThe attachment that Mr*** has attached from the Law office of *** and *** LLC states in the first paragraph that they represent the condominium association *** *** *** ** *They do not represent Towne PropertiesThe decision was made by the Board of Directors on the Radon mitigation system

***, We’re sorry you feel we misrepresented the sequence of events. Please let us know what we can do to address your concerns. Thank you

First of all, this matter has, indeed been resolved. There were, however, lies in the message they sent, hence my rejection. We did not receive the paper they claimed to have left in January. Also, they did not claim to not be finished with the project. The only person sent out was to take pictures of my reason for complaint (that person even acknowledged that I was very justly upset), and their form of resolution was a twenty dollar credit on the following month's rent.As I said, it has been resolved, but I will not stand for lies to be placed.-[redacted]

Thank
you for notifying us of your concerns.  Your
peaceful enjoyment of your home is one of our top priorities. As a courtesy to
our valued residents we do employ Columbus Police Special Duty Officers. Being
that we cannot be here all the time they patrol our community several hours...

a
week, this has directly resulted in a significant reduction of Police calls on
our property and in our neighboring areas. If you need anything we are here to
help. I apologize if you feel as though our management team has been rude and
disrespectful and we would be more than happy to have you visit our office so
we can discuss your concerns. Our residents are number one with us. We want
Cardinal Creek to be your home and a place you can retreat to at the end of a
stressful day. Our door is always open for you.
Thank
you for choosing Cardinal Creek to be your home for the last 5 years.
CARDINAL
CREEK TOWNEHOMES

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11619530
I am rejecting this response because: I am attaching documents that prove to the contrary that the association did not have their legal council reply to my request. Towne Properties legal council did reply to my request directly to my email address (attached). As you will see in the second attached document, I found much incorrect information in the legal council's response and clearly demonstrated (in my response) that the legal team made absolutely no case to disprove my argument as to why Towne Properties is responsible. The most glaring example of misinformation that is discussed in the second attached document is that the legal council made statements about the bi- laws of Towne Properties that were outright untrue- in a court of law, this would be considered perjury. When I attempted to contact the legal team and advise them of their glaring errors, no further justification was offered and I was basically told too bad, it is what it is. This is simply not acceptable, and every time I contact the association about this issue, the core issue is avoided and excuses are made. I have talked to a lawyer, and Towne Properties or their legal council simply cannot argue that based on the existing bi- laws they are not responsible for the cost of this repair. My legal council pointed out that if the association is responsible for outside influences such as groundwater penetrating the unit, legally you could not logically argue that radon penetrating the unit in the same manner would not fall under their responsibility to remedy. In the association's response to the Revdex.com, the meat of the issue was avoided and remarks were made to cloud the issue. The association is well aware of the fact that from the beginning, I expected them to pay for the radon mitigation system. I also made them aware of the fact that I had a buyer for the condo unit, and due to the inspection, I had to resolve the radon issue for the buyer as it is a health issue. The association requires approval for the installation of the unit, which I did ask for, but this was is no way an acknowledgement on my part that I felt I was responsible for the burden of cost. I was forced to pay $975.00 for the mitigation system out of my own pocket, or my buyer would have backed out. The fact that I have sold the unit is irrelevant. I still legally owned the unit and requested the association to pay for the radon mitigation system well before the unit was sold. Regards,
Brian [redacted]

Mr.[redacted] submitted a request to the Association asking the Board to pay for the installation of a Radon mitigation system. The Board requested a legal opinion from their legal council on who's responsibility the radon mitigation system would be and the cost associated with it. Towne...

Properties didn't have their legal council review or reply to Mr. [redacted] at any point in this request. Towne Properties doesn't approve or deny requests for any community it manages. The Board reviewed the legal opinion from their legal council and denied Mr. Burkharts request for the Association to pay for the mitigation. Mr. [redacted] then submitted a request to install the radon mitigation system and the Board approved the system as submitted. Mr. [redacted] has sold his unit in the community and the unit has closed.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.