Hughell Construction

First we would like to thank you for being a valued resident at Bexley Commons and want you to know that we take every request, concern or complaint very seriously. We always strive for excellent customer service and resident satisfaction. While reviewing the complaint we only...

show one complaint on file for noise in regards to the neighbor above which was addressed on 12/11/15. If the issue continues to interfere with your peaceful enjoyment of your apartment please let us know and we will address the issue until it is resolved. The service request for your heater shows complete in our system with a completed follow up call. Since you are stating it has still not been completed to your satisfaction someone from the office will contact you to get permission to enter to make the repairs and  follow up on the service to ensure it has been completed to your satisfaction. In regards to security issues such as the loitering the in parking area, hallways, and domestic situation any such activities that are witnessed by our staff are addressed immediately in ordinance with the law and contract agreements. If you see any activities in violation of our rules or regulations while the office is closed please report these violations to office and they will addressed immediately. If these activities are of emergency nature please contact the police. While we cannot guarantee safety or security we do screen all applications during the application and process and require that all applicants must gross 3 times the rent on the unit applied for have a criminal background and credit check, we do not accept any felonies, misdemeanor drug or sexual related crimes, and no more than one eviction. In addition to this we also have a crime free lease addendum which states we do not allow criminal activity on or around our property by you, other household members or guest this is grounds for termination of your lease and we do enforce this policy. Again we thank you for your continued residency and welcome any suggestions or feedback to ensure your comfortable living at Bexley Commons.

Good Afternoon,
After checking Ms. [redacted] file there will not be a charge back of a concession or special for $250 as she did not receive one. I cannot guarantee no damage charges as I have not walked the unit. If Ms. [redacted] would like we can schedule a walk through once the unit is vacant and clean before she keys are returned with the resident inspection form. Please let me know if there are any further questions or concerns.
Thanks
Cassandra A[redacted]
Community Manager

Mr. [redacted] had not paid any of his HOA fees since 2013.  Therefore he accumulated late fees all of these years.  The Association could have sought legal actions prior to this time, but opted instead to continue to send the homeowner late notices.   In March...

of 2017 the homeowner had a large balance of $1,559.50.  In addition, he also accumulated legal fees as there was a lien filed on the property at that time.  As a result of the lien notification, Mr. [redacted] came into the office on 03/24/2017 and paid $1,133.50 on his account.  This payment still left a balance of $426.00 on the account.  Mr. [redacted] then made 3 more payments of $185 (totaling $555) which left him a credit on the account of ($119.00).  The additional late fees and legal fees for the lien weren't posted to the account until after the $1,133.50 was paid.  Those additional fees amounted to a total of $251.00.  The advisement of the attorney was that although the fees were all legitimate to go ahead and waive the $251 since they didn't actually didn't hit the account until after his $1,133.50 payment was made (although the check cleared and payment posted afterwards), but that the original balance of $426.00 still stood as he already owed this amount.  After the additional fees were waived back in July 2017 several months ago prior to this complaint, this resulted in the homeowner having a credit of  ($370.00) not a credit of $555 on his account.  It is the company's normal practice and procedure to leave revolving credits on homeowner accounts as many homeowners pay forward on their fees.  Refunds are not provided unless a homeowner sells their unit.

Property Manager reached out [redacted] and informed them to proceed with the re-attachment.

Property Management has responded on this issue in a timely manner.  [redacted] has contacted the homeowner once again.  They informed property management that they had already contacted and left a message for [redacted] advising of a warranty service appointment that they have scheduled for Friday 3/23/18, 1:00pm –5:00 pm.  [redacted] advised they will assess the ongoing issue as well as any new leaks that the resident is still experiencing.  [redacted] stated in the message that the homeowner can of course call into their office directly to change the appointment time and/or day if necessary.  We are unsure as to why this post has occurred from the homeowner, when [redacted] stated that they have not yet been contacted to confirm or change the appointment time.  Again, we have been timely on this issue and tried to reach resolution and help this homeowner, however, she must confirm or change the appointment with the [redacted] company.

Towne Properties is STILL providing feedback that is unnecessary and irrelevant while avoiding my repeated request to provide proof that they are not financially responsible for the radon mitigation system. Case and point- the associations last response:Mr. [redacted] states that Towne Properties had their legal council reply to this request. The attachment that Mr. [redacted] has attached from the Law office of [redacted] and [redacted] LLC states in the first paragraph that they represent the condominium association [redacted]. They do not represent Towne Properties. The decision was made by the Board of Directors on the Radon mitigation system.This response clearly avoids all of my financial concerns and is yet another attempt to avoid the issue. I am dealing with Towne Properties and they manage [redacted]. Whether [redacted] and [redacted] identifies themselves with the association or Towne Properties is not of concern. What is of concern is the fact that they could not legally defend their argument that I was responsible for the cost of the Radon mitigation system and misinformation was provided that was a false representation of the bi-laws as written. Through many attempts to get justification for their reasoning for denying financial assistance, Towne Properties and [redacted] and [redacted] have never addressed the issue and consistently provide needless, irrevelent and false information. At this point, I am requesting specific information only: 1st) As I have pointed out multiple times, legally you cannot argue that the association would be responsible for water intrusion into the unit thru the foundation but not be responsible for radon gas intruding in the same manner. [redacted] and [redacted] failed to provide a valid argument so I expect Towne Properties to do so. I have attached all documentation regarding this. 2) Also, I an am asking the Revdex.com if there is further action that can be taken against a business that clearly does not cooperate with a consumer making a complaint and consistently avoids and dodges the issue at hand. At this point, I expect my questions to be answered by the association or I will escalate my complaint to the local media regarding Towne Properties as well as [redacted] and [redacted]. If Towne Properties agrees to cover my out of pocket cost for the radon mitigation system as they should have done from the beginning, further action will not be taken.

It is my understanding that Ms. [redacted] agrees a settlement would be to have the items repaired.  I will follow up with the on site manager to assure an appointment is set with Ms. [redacted] with the maintenance department.  thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I accept this offer only to also get a letter from the office on a letter head stating I was let out of my lease and that I do not owe anything dated and signed.Thank you.

None of the actions taken were communicated to me and [redacted] has not contacted me nor fixed the leaks (there are two different leaks, the original that has been fixed multiple times previously and a new one at the top of my roof). The leaks are not fixed. I'm not sure what contractor looked at the leak, because they didn't knock for me to tell them where the leaks are.

On 1/18/16 [redacted] called the office and requested new windows.  She has previously stated we need their permission to enter for any reason or work order.  We had left a message and door tag for the resident to call and let us know if they did want new windows to call up when...

they could measure.  We did not hear back from either of the residents.   On 7/30/16 the resident called back and stated she still wanted the new windows and we let her know we would be over for measure for them.    On 9/6/16 the windows arrived and were ready to be installed.  I called [redacted] and she did not answer her phone so I called her brother who is also on the lease.  He stated we had permission to enter and install the windows he just asked that we move some items from the window sill to the bed.  When [redacted] arrived she was upset that they installed the windows when she was not home.  We let her know we did have permission to enter to complete the work and that they were still in the process and would be back over shortly to gather the rest of their items and do a final cleanup.