Hughes Custom Paint

Jenny [redacted] and Crest Management work at the direction of the board of [redacted]. They directed Crest to send monthly courtesy  letters to residents who have violations of the CCR's for Lakemont.  After receiving a courtesy letter if the violation is not corrected Crest is directed to...

send a Notice of Intent to Fine letter via Certified mail. The resident at [redacted] lane in [redacted] received letters 8/6/15, 12/8/15, 3/16/16, 6/1/16, 8/17/16, 9/8/16, 10/5/16 for various violations. There were 232 letters sent after the last inspection to residents in Lakemont who have violations.  The resident should contact Crest and ask to have a hearing before the board and express to the board why they should not receive letters.  The resident will not receive letters if there are not any violations.  The current letter is asking the resident to replace the dead shrubs at the fence line and the photo taken  shows there are at least 3 dead shrubs.

The pool company was checking the pool 2x week, however, effective today they have been directed to check and clean the pool and take photos before and after.  Keys to the pool have been duplicated (even though it is stampled on them Do Not Duplicate) and they have been handled out ...

to people who do not live in the community.  We have been told that they were handled out at a bar down the street from your community. The equipment room has been broken into several times and the pumps have been vandalized.  Hopefully, with daily visits and cleaning there will be improvement.

I have spoke with a Jennifer [redacted] from YOUR company who never seems to answer the phone anymore. I have been in contact with your company since you all took over, since you all took over the company you all are responsible for dealing with their unresolved issues.
I have attached a copy of the last correspondence via email I exchanged with the previous owner explaining to her the issue with the refund.

Attached is an email from the account rep with Crest who communicated with Mr Clow.  She explained that the statement  states that all legal invoices may not have been included in the statement.  There was $376 of legal invoices not included in the statement and $147 finance...

charges.  She states that she can waive $147 in finance charges, but can't waive $376 legal fees as the HOA has already paid the attorney and must be reimbursed.  Therefore if Mr Clow will pay $376, the association will waive $147

This HOA pool does not have lifeguards and the pool cleaning company was checking and cleaning 2xweek.  Effective today the pool company will check and clean daily and take photos before and after.  The key to the pool has been duplicated by someone and keys are being given out to people...

who do not live in the community and the pool and equipment has been vandalized several times.  The pumps have been repaired several times after being vandalized.
The vacant lots are owned by builders and they mow the lots, not the HOA.
There are not funds for security patrol for 2015.  Gates and security camera cannot be placed on public streets and the streets in the communiity are public streets
All calls to our office should be  returned within 24 hours, if they have not been returned within that time, ask to speak to a supervisor

We  have spoken to several residents from  your community regarding the various issues at your pool and have informed them  of the steps taken to identify the problems and that we will try to come up wth some solutions and resolution.
We will contact you by phone

This [redacted] has an ungarded Swim At your own risk pool.  The board of directors previously authorized 1xweek visits.  This pool is very close to the bay so debris is blown in daily therefore the board has autorized 3xweek visits.  The pump has been repaired.   Annual meetings...

are  held in the fall of every year, and quartely meetings have not been authorized by the board