Hughes Network Systems

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Complaint: ***
I am rejecting this response because:
4-28-@ 15:16:HRS
From:
*** *** *** ***:
*** *** * ***
*** *** ***
###-###-####
***
TO:
*** ***
Trade Practice Consultant
Revdex.com
K Street Northwest 10th
Floor
Washington DC 2005-
Dear ***,
I am writing about case #***On
4-23-I received the letter in reply from *** *** via
the Revdex.comI made an attempt to call *** phone on 4-23-
and left a detailed message of how *** can get ahold of me
I gave *** my personal cell phone number ###-###-####I
have not received any phone call from *** and I thought I
would give *** days to respond via phone before I made any
response
My complaints about HUGHES NET are simple
HUGHES NET had a satellite dish attached to my house that has
done damage to my house which I want repairedWe have it on
recorded audio that the technician stated all we had to do was call
HUGHES NET about the issue and they would send another technician
out to repair this issue back in August of There was never a
representative sent to fix or repair the damage caused by HUGHES
NET
We have never had any working service with HUGHES NET
Whatever service we were able to get was very limited if anyThat
was because the company boosting their signal or whatever they call
itSoon afterwards the signal boost was released and again no
service
I have wasted several hours on the phone trying to get this
issue resolvedAt times waiting for over an hour to get ahold of
someone on the phoneThen placed on hold for another min to an
hour to speak with someone else in the company
*** has advised that we were waived the $
dollar fee as if the company was doing a gift to *** ***
However we received a bill for that amount because of early shut
offAs if her college situation was the reason for her not paying
an early cancelation feeI find the answer appalling in the
letter to the Revdex.com because we have never had the service working in
the first place
*** *** has not received the refund of $into her
accountAt this point I want HUGHES NET to send a check to *** *** * *** for the full amount of service she has never used
*** *** *** has not nor was ever able to use the HUGHESNET
service since it was installed back in Aug I personally have
called on her behalf with her permission and HUGHESNET refused over
and over again with both myself and *** *** *** about this
issue and have been treated as horrible by the staff and several
time being told on the phone that we have never reported a concern
of these issues
Attached is video recording of the satellite dish attached to the
houseIt is a rental property and with the damage caused we are
going to have to pay for the damage caused by HUGHES NET satellite to
the property ownerThis is very concerning because not only are we
paying for the damageWe have paid for service never renderedWe
also are paying for the removal of Hughes Net property that we do not
wantIf and when Hughes Net comes to take the satellite dish I want
removal of the whole dish and repair to the homeThank you for your
time
***
Very Respectful
*** *** *** *** **

June 2,
text-align: justify;">
Mr*** ***
Trade Practice Consultant
Revdex.com
K Street Northwest 10th Floor
Washington, DC 20005-
Re: *** ***
Complaint ID ***
Dear Mr***
In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that Mr*** has some concerns regarding his HughesNet service.
Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that the account is registered to *** *** and was activated on March 31, On April 28, Ms*** requested to cancel the service and was advised of the early termination fee in the amount of $as a result of canceling within the contractual period
At the time Ms*** ordered her service, she had to agree to the terms and conditions of our subscriber agreement to begin her service with HughesHughes’ subscriber agreement contains specific language advising our customers that we do not guarantee minimum speeds. “HNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDS.” When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factorsStated speeds and uninterrupted use of service are not guaranteedDuring peak hours, actual upload and download speed will likely be lower than speeds indicated.” You can use *** with our Genservice, but be sure to continue to monitor your monthly Data AllowanceIt’s important to remember that your home is approximately 22,miles away from the HughesNet satellite in spaceIn order to minimize the delay that comes from having data travel back and forth over such a vast distance, your modem uses advanced acceleration techniquesHughes’ service is shared bandwidth with a Fair Access PolicyTo ensure equal Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy (FAP)This policy applies to all HughesNet service plansGen customers have two buckets of fixed data allowance per monthOne being anytime bytes and the other being bonus bytes which have a fixed amount of data consumption between 2am-8am their local timeOnce the bonus bytes consumption has been exceeded, to resume browsing speeds it would be necessary to purchase tokens to be released from the Fair Access PolicyDepending on the service plan the fixed amount of data allowance for anytime bytes ranges from 5GB to 20GB per monthHughes now has plans that include bonus bytes with up to 50GBPlease be advised that Ms*** was informed that the service was working as it should and there were issues with the data allowance being exceededTo reiterate Hughes can’t guarantee speeds for satellite internet service however Hughes does have an acceptable parameter of capable speeds based on the service plan
Regarding Mr***’s request to cancel without penalty, please be advised that when Ms*** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesIf it is found that there are issues with the service and it’s not operating as it should Hughes’ advanced support can attempt to resolve those issues and if they can’t be resolved we are happy to allow the service to be canceled without penalty
We sincerely regret any inconvenience that Mr*** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
Darron W***
*** *** ***
***
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
No, this will not remedy the problem that has existed since the beginning with this companyright here is a very fine example one of the various issuesI plainly stated in my original complaint that I was overjoyed that I only had months left in my contractso they issued me a dollar credit to apply ten dollars a month over the next monthsso they say they will give me dollars when they know at most all I can use is they are a very shady company and I have experienced things MUCH more serious and worse than thisthe bottom line is this company has terrible customer serviceI called them back to speak about this and they didn't have any idea what I was talking aboutafter many failed attempts to explain what was going on to the girl who assured me she could handle my concern, I asked to speak to her superiorafter minuets on hold, I gave updollars worth of credit on future bills that will never come is not going to make up for years of bad serviceI would PAY dollars just to let other people know about this company before they make the same mistake I did and sign their contractthe man who tried to show good faith and issue the credit also misspelled my name, repeatedlyit was correct the first time, then wrong every otherim not perfect, I make mistakes as well, but my name is not that complicated and it was on top the page if there was ever a questionits really not that big of a deal, im accustomed to being treated poorly by hugesnet, but it does show a glimpse of my complaintat any rate, no, im not interested in their offerim interested in warning others and letting people know the truth when they research this company before trusting them with their hard earned moneyI wish I would have known before I did
thank you

August 6, *** *** *** Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005-Re: *** *** File# *** Dear *** ***: In response to your letter to the executive customer support division of Hughes, it is our understanding that *** *** has some concerns regarding her HughesNet service We have pulled a usage and we have verified minimal usage after the cancellation of the accountAs a result, we have issued a credit to the account of $344.78, bringing the amount due to $
While the account went to our collections department, Hughes does not report information to any credit reporting bureau with respect to our customers’ accounts*** *** may contact me at the number below with any additional questionsWe sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact meThank you very much for your consideration Very truly yours,
Ecole F* Executive Customer Support ###-###-#### [email protected]

February 24,
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest 10th Floor
Washington, DC 20005-
Re: *** ***
Complaint
ID ***
Dear *** ***:
In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding her HughesNet service.
Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s service was activated on April 24, On February 24, 2013, ***’s account was upgraded to Gen service. According to Hughes’ terms and conditions upgrades to Gen are automatically placed under month commitmentOn February 19, 2014, ***’s account was cancelled. As a result of cancellation within her contractual agreement, ***’s account was charged an early termination fee in the amount of $235.00.
Regarding ***’s request to cancel without penalty, please be advised that when *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ***’s circumstances, Hughes agrees to make an exception regarding our cancelation policy
In light of the difficulties *** experienced with our service, we have issued a credit of $to her account representing the early termination feeCurrently there is a credit balance of $on the account
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Darron W*** Executive Customer Support lied TO Revdex.com and has further proven the lack of professionalism of hughes net when it comes to customer service BY TYPING A LETTER AND MISSPELLED MY NAME CALLING ME THE ***????? AND NOT TRIED TO CALL ME OR EMAIL ME I am easily reachable by my phone number and email and I have not received any attempt to contact me to resolve this matter further I called and left a voice-mail for the executive to call me back I have had no phone calls this is a horrible company and I will be canceling my service and with hughesnet and will not ever pay any further bills or and contract cancellation fees AS I WILL LET THESE GO TO COLLECTIONS AND WILL NEVER PAY
HUGHES NET IS A JOKE, A SCAM AND OVERALL A HORRIBLE COMPANY WHO HAS NOT LIVED UP TO THERE END OF THE CONTRACT THEY HAVE STOLEN MY MONEY AND VIOLATED THE FEDERAL LAW!!!!!!!!!!!!!!!!! do not get hughes net you will be making a huge mistake!!!
Regards,
Tony Brotherton NOT *** *** as hughesnet called me called me, Really??? what better way to show you dont care about a resolve then to lie and avoid me at all costs??? you have no problem with my credit card number but cant call my phone number?

April 25, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding his HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s account was activated on October 31, 2013. While reviewing ***’s account, our records show that *** called on April 15, and asked why his bill was so high***’s first bill consisted of monthly service in the amount of $plus $for the modem rental and $for express repair which was waived for the first month and can be removed at any time per the customer’s requestIn addition, for the first three months there was a $service credit***’s first bill was $because of the $express repair credit and the next two bills were $as a result of the three month $service creditEach bill since then has been $which consists of the monthly service at $59.99, the modem rental of $9.99, and the express repair at $plus taxes of $ There has been no increase in costs for *** and he has never had a bill in the $range per his letter*** currently has the most basic plan which is $per month We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ***Executive Customer Support###-###-####[email protected]

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Complaint: ***
I am rejecting this response because: Hughes Net has clearly stated multiple times in their responses, they are only authorized to deduct "FEES" for "SERVICES" related to my accountThey, yet again, have failed to show documentation stating I authorized them to take money from my account for "EQUIPMENT" They have quoted their legal contract ter** multiple times now and none reflect my authorization to deduct costs for equipmentThey also fail to recognize they made NO attemptsprior to removing unauthorized funds from my account, to resolve this issue or advise me in ANY way this issue was unresolvedTHREE methods available to contact me on file and clearly CHOSE not to utilize them to contact meTherefore, HughesNet clearly chose to take this route of removing funds from my personal account without proper notification to me in any wayThis clearly reflects their motive and integrity as a companyThis is a true reflection of how they not only run their company from a Customer Service perspective, but also reflects how they couldn't care less about their Customers
As I have stated in my previous response, I have already contacted the local news media and after the latest reply from Hughes Net, will be taking my communications furtherPeople in the Hughes Net Service areas have a right to know how they will be treated if they choose to utilize the services Hughes Net claims to provide, the fact they do not provide the services they promise and then once you have signed a contract, you are stuck with their terrible ethics and Customer ServiceI truly hope there are people who review this claim and see all I have been through with Hughes Net BEFORE they allow them to install services in their homesMaybe, people will review the Revdex.com complaints against them ahead of time so they are fair warned and will utilize another provider so they are not treated the way I have been
Regards,
*** ***

August 08,
text-align: justify;">
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
Complaint ID # ***
Dear *** ***:
In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that *** *** has some concerns regarding his HughesNet service.
“Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computerStated speeds and uninterrupted use of service are not guaranteedActual speeds will likely be lower than the maximum speeds during peak hours.”
After further review, *** *** has cancelled his account and a refund of $was applied to the credit card on file
*** *** may contact me with any additional questions at the number below
We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
Ecole F*
Executive Customer Support
###-###-####
[email protected]

November 13, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear
*** ***: In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that *** *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that *** ***’s account was activated on April 19, and requested to cancel her service on May 15, Due to the account being cancelled within days, there is no contractual agreement and the early termination fee of $does not applyRelative to *** ***’s concern of not receiving a refund for being charged for the unreturned equipment, our records indicate that *** *** was actually charged $as opposed to the $mentioned in the letterWe have issued a credit in the amount of $and that amount has been refunded to the card on file as of November 13, *** *** can expect to see the refund within 24-hours depending on her financial institution. We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron *W***Executive Customer Support###-###-####[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: I was not given the service I expected and I tried several times thru out the time I had this service to resolve the issueThe issue being no service I was not even able to use the companies own website because of there bad serviceI paid every month for a bad service and tried to resolve it and am now being charged to get rid of the bad service that I could not even use and did cooperate to get it resolved but it is just bad service all aroundI should not be charged anything because I let your company know several times since I got your service to get help I got the run around like I am getting again today..I am still waiting for the return box to send back all of your products I have called for it also again I was told I have to wait till you send them they had not been sent yet.Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
*** *** ***
Trade
Practice Consultant
RevDex.com
K Street Northwest, 10th Floor
Washington
DC 20005-
Re: *** ***
File
# ***
FIRST LET ME STATE THAT YOUR ON-LINE EMAIL REPLY FORM DOES
NOT ALLOW TEXT TO BE ENTERED SO I AM INCLUDING THIS AS AN ATTACHMENT TO THAT
FORM
I DO NOT AGREE WITH THE RESPONSE SUBMITTED TO YOU BY MR F*
BECAUSE IT DID NOT EXPLAIN THE ENTIRE COMPLAINT I SUBMITTED. NOTHING WAS SAID ABOUT THE BLATENT ABUSE OF
UPLOAD/DOWNLOAD LINE USAGE BY THE HUGHES NET MODEM WHEN NO COMPUTERS ARE USING
THEIR SYSTEM
SECONDLY IF YOU VIEW THE INVOICE HE PROVIDED TO YOU YOU WILL
SEE $OF SUPPOSED DISCOUNTS YET WHEN YOU LOOK FURTHER DO0WN THERE IS NO
(REPEAT NO) DISCOUNT APPLIED TO THE BILL.
WHERE IS THIS DISCOUNT BEING APPLIED TO THE INVOICE TO REFLECT CREDIT I
AM SUPPOSEDLY RECEIVING
THIRD, MR F* STATED
MY ACCOUNT SHOWS CREDIT CARD BILLING/PAYMENT YET THEY STILL CHARGED ME FOR A
PAPER INVOICE. IF MY ACCOUNT IS SET UP
FOR CREDIT CARD BILLING WHY WAS I CHARGED FOR PAPER INVOICE??
I HAVE PREVIOUSLY SUBMITTED A DIFFERENT COMPLAINT TO YOU
REGARDING MR F*’S BLATENT LIES TO YOU AND HE CONTINUES TO DO SO IN THIS
COMPLAINT. IN THE PREVIOUS COMPLAINT HE
TOLD YOU THAT HE WAS CORRESPONDING DIRECT WITH ME AND TO THIS DATE I HAVE SEEN
ABSOLUTELY NOTHING FROM HIM. I HAVE
INCLUDED HIM IN MY RESPONSES TO YOU WITHOUT REPLY. I WANT COMPLETE ANSWERS TO THIS REBUTTAL AND
WILL CONTINUE TO ADDRESS THIS ISSUE UNTIL SATISFACTORY RESPONSES AND PROOF ARE
PROVIDED TO ME
*** ***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
There are several statements in Hughes Nets' response that are untrue. First, there have been more than just one phone call to the company regarding my service. Secondly, I am completely aware that internet speeds are determined by several factors. I live alone. Therefore there is only one person connecting to the internet service here. I also understand that there may also be connection issues during inclement weather. This is NOT the case with the issues I am having with Hughes Net. The internet service goes out nearly EVERY DAY even after their technician finally showed up. As far as the "contract" that I signed......this also states that I am to be provided a service for the fee I pay every month. This is not even close to satisfactory service. I certainly should not be charged an early termination fee for cancelling my so called "service". This has been nothing but a nightmare. I have given Hughes Net SEVERAL opportunities to make this right and they have not done so. I believe months is more than enough time to have resolved these issues. So no, I do not accept Huges Nets response.Regards,*** ***

July 18, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that *** has some concerns regarding his HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s account was activated on June 27, and requested to cancel his service on the same day Due to the account being cancelled within days, there is no contractual agreement and the early termination fee of $does not apply***’s account has been credited in the amount of $and that amount has been refunded to the card on file as of July 18, *** will be able to see the refund within 24-hours depending on his financial institution We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ** ***Executive Customer Support***[email protected]

August 28, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter, to the executive customer support division of Hughes, it is our understanding that *** *** has some concerns regarding his service At the time *** *** ordered his service, he had to agree to the terms and conditions of our subscriber agreement to begin his service with HughesHughes’ subscriber agreement contains specific language advising our customers on our billing policies. “You must provide current, complete, and accurate information for your billing accountYou must promptly update all information in order to keep your account current, complete and accurate (such as a change in billing address, credit card number or credit card expiration date)Changes to such information can be made at www.myHughesNet.comIf you fail to provide us with any of the foregoing information, you agree that Hughes may continue charging you for any service provided under your account, and that you will be responsible for any late fees associated with Hughes’ inability to obtain payment based on billing information you have providedYou agree that all charges are considered valid unless disputed in writing within fifteen (15) days after the date you receive your credit or charge card billYou agree that Hughes will not be responsible for any expenses that you may incur resulting from overdrawing your bank account or exceeding your credit limit as a result of an automatic charge made under this Agreement” Regarding *** ***’s request to be refunded for the early termination fee, Hughes’ subscriber states that such charges will be billed to the payment method set up on the account“In the event that you used a debit card to activate your subscription, you authorize Hughes to initiate debit entries to your checking or savings account, as the case may be, for payment of the monthly charge for the ServiceHughes, pursuant to this authorization, will debit the monthly service charge for the Service from your account each monthIn addition, Hughes will deduct from your account any and all early termination charges arising from termination of your Service prior to its required minimum termHughes will not be responsible for any overdraft or other third-party fees or penalties resulting from Hughes debiting from your account any amount authorized by this Agreement or any other agreement between you and HughesHughes will charge a return fee for each debit that is declined by your bankThe return fee will vary from state to state and will be the maximum amount allowed in each state.” We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron *W***Executive Customer Support###-###-####[email protected]

May 31,
*** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** *** ***
File # ***
Dear ***:
In response to your letter, to the executive customer support division of Hughes, it is our understanding that *** has some additional concerns regarding his service
We understand ***’s frustrationAs previously stated, Hughes has performed diagnosed with his service and determined there are not any issues with his system componentsHowever, we would need to do further troubleshooting to determine any underlying issuesAfter troubleshooting, *** needs to take adequate speed test in the morning, afternoon and evening to fully evaluate the parameters at which his service is operatingOur speed test are determine by an average of speed test
At this point, we will be unable to waive the early termination fee
We would need *** to contact me directly at the number below for closure to his complaint
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

April 29, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear
*** ***: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s service was activated on October 29, If *** cancels her service at this point there would be an early termination fee of $assessed. Regarding ***’s request to cancel without penalty, please be advised that when *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementWe have discussed ***’s account in detail with her and have offered an option to retain her service and in increase her total data allowance In light of the difficulties *** experienced with our service, we have issued a credit of $off her bill for months to offset the cost of upgrading her service plan to the ConnectPro which will give her an additional 5GB of anytime bytes and GB of bonus bytesIn additional, we have issued a one month service credit in the amount of $We informed *** of our decision on April 29, 2014. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration Very truly yours, *** ***Executive Customer Support###-###-####[email protected]

May 12,
text-align: justify;">
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
File# ***
Dear *** ***:
In response to your letter to the executive customer support division of Hughes, it is our understanding that *** has some concerns regarding his HughesNet serviceHis concerns are specifically related to using his wireless service with our service
Unfortunately, Hughes technical support does not troubleshoot wireless serviceWe can provide *** free troubleshooting with our Home Technical Support team to try and possibly uncover any underlying issues with his wireless service
While Hughes makes every effort to disclose our benefits and limitations, Hughes understands ***’s frustration and concern
In light of the issues *** experience with our service; Hughes has applied a one month service credit to his account in the amount of $
*** may contact me at the number below with any additional questions
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact meThank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

August 21, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the executive customer support division of Hughes, we have attempted to contact *** *** to resolve the outstanding matterIt is our understanding that *** *** has some concerns regarding her service Our Executive Customer Support division of Hughes reviewed all pertinent database records prior to attempting contact with *** ***Our records indicate that *** ***’s service was activated on March 12, and upgraded to Genservice on June 5, Relative to *** ***’s concerns, our service is shared bandwidth with a Fair Access PolicyTo ensure equal Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy (FAP)This policy applies to all HughesNet service plansGen customers have two buckets of fixed data allowance per monthOne being anytime bytes and the other being bonus bytes which have a fixed amount of data consumption between 2am-8am their local timeOnce the bonus bytes consumption has been exceeded, to resume browsing speeds it would be necessary to purchase tokens to be released from the Fair Access PolicyDepending on the service plan the fixed amount of data allowance for each bucket ranges from 10GB to 20GB per month*** *** is currently receiving 15GB each of anytime and bonus bytes per monthIt is recommended that *** *** contact technical support and have them help register her with the customer management center so that she can see her usage real time as well as be able to monitor her usage. Regarding *** ***’s request to cancel without penalty, please be advised that when *** *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementAll customers are given days to cancel without penaltyCurrently *** *** is receiving a service discount of $per month for six monthsWe will increase that discount by $making it $per month for six months We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron W***Executive Customer Support###-###-####[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I never got to see any such contract my *** will not work online at all with your service we have paid $over the last months and getting no service when I call and ask about it they say that it's not possible because my data allowance is used up every month by the first day or two after it resetsMy wife has be forced to take a term off from her online schoolThis what I have found When a business accepts your payment for products or services they must supply them to you within the timeframe they have indicated or if no time was specified, within a reasonable timeIf you do not receive the products or services you have paid for, your first step should be to contact the business to try and resolve the problemIf you are still having difficulty resolving the problem, contact your local state and territory *** *** ***They may be able to assist you in your dispute with the businessI feel like I have been screwed over , so I feel that I shouldn't have to pay Your early termination fee and you should be reimbursing me with the $that I have spent over the last months
Regards,
*** ***