Hughes Network Systems

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I never got to see any such contract my *** will not work online at all with your service we have paid $over the last months and getting no service when I call and ask about it they say that it's not possible because my data allowance is used up every month by the first day or two after it resetsMy wife has be forced to take a term off from her online schoolThis what I have found When a business accepts your payment for products or services they must supply them to you within the timeframe they have indicated or if no time was specified, within a reasonable timeIf you do not receive the products or services you have paid for, your first step should be to contact the business to try and resolve the problemIf you are still having difficulty resolving the problem, contact your local state and territory *** *** ***They may be able to assist you in your dispute with the businessI feel like I have been screwed over , so I feel that I shouldn't have to pay Your early termination fee and you should be reimbursing me with the $that I have spent over the last months
Regards,
*** ***

A company is really bad with a hidden fees and poor service It is luring new customer by its advertisement letter with promise $in saving In the same time it doesn't disclose a monthly rate and requires year contract, a monthly fee $on equipment rent and NO guaranty on advertised Internet speedAny attempt to figure out the actual monthly fee or a price of year contract becomes a real headache They don't want to disclose any pricing before they fish out all information on a potential customer Such a dishonest way to collect information for unknown purpose make this company look like it is not interested in new customersPlease be advised not to have deal with such a dishonest company

May 12,
text-align: justify;">
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
File# ***
Dear *** ***:
In response to your letter to the executive customer support division of Hughes, it is our understanding that *** has some concerns regarding his HughesNet serviceHis concerns are specifically related to using his wireless service with our service
Unfortunately, Hughes technical support does not troubleshoot wireless serviceWe can provide *** free troubleshooting with our Home Technical Support team to try and possibly uncover any underlying issues with his wireless service
While Hughes makes every effort to disclose our benefits and limitations, Hughes understands ***’s frustration and concern
In light of the issues *** experience with our service; Hughes has applied a one month service credit to his account in the amount of $
*** may contact me at the number below with any additional questions
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact meThank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

August 21, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the executive customer support division of Hughes, we have attempted to contact *** *** to resolve the outstanding matterIt is our understanding that *** *** has some concerns regarding her service Our Executive Customer Support division of Hughes reviewed all pertinent database records prior to attempting contact with *** ***Our records indicate that *** ***’s service was activated on March 12, and upgraded to Genservice on June 5, Relative to *** ***’s concerns, our service is shared bandwidth with a Fair Access PolicyTo ensure equal Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy (FAP)This policy applies to all HughesNet service plansGen customers have two buckets of fixed data allowance per monthOne being anytime bytes and the other being bonus bytes which have a fixed amount of data consumption between 2am-8am their local timeOnce the bonus bytes consumption has been exceeded, to resume browsing speeds it would be necessary to purchase tokens to be released from the Fair Access PolicyDepending on the service plan the fixed amount of data allowance for each bucket ranges from 10GB to 20GB per month*** *** is currently receiving 15GB each of anytime and bonus bytes per monthIt is recommended that *** *** contact technical support and have them help register her with the customer management center so that she can see her usage real time as well as be able to monitor her usage. Regarding *** ***’s request to cancel without penalty, please be advised that when *** *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementAll customers are given days to cancel without penaltyCurrently *** *** is receiving a service discount of $per month for six monthsWe will increase that discount by $making it $per month for six months We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron W***Executive Customer Support###-###-####[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I CANCELLED THIS FOUR TIMES WITH HUGHESNET & EVERYTIME THEY SAY THAT IT IS NOT CANCELLED!!!!!!!!!!!!!!
I DO NOT KNOW HOW TO MAKE THIS COMPLAIT ANY MORE CLEAR TO YOU PEOPLE!
*** * ***
*** *** *** *** **
*** *** ** ***
*** *** * *** (Home & Fax)
***
Regards,
*** ***

August 18, *** *** *** Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005-Re: *** * *** File# *** Dear *** ***: In response to your letter, it is our understanding that *** *** has some concerns regarding his HughesNet service and is seeking cancellation of his accountAfter further review, *** ***’s account is cancelledThe equipment needs to be returned within days of cancellation date to avoid being charged an unreturned equipment fee*** *** would need to contact me at the number below for any additional questions We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact meThank you very much for your considerationSincerely, Ecole F* Executive Customer Care ###-###-#### [email protected]

May 16, 2014
"Tahoma","sans-serif";">
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** * ***
File# ***
Dear *** ***:
In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that *** *** has some concerns regarding his HughesNet service.
Regarding *** ***’s request to cancel without penalty, please be advised that when *** *** subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreement. Consequently, we believe that we have a contractual right to assess these fees. However, in recognition of *** ***’s circumstances, Hughes agrees to make an exception regarding our cancelation policy
In light of the difficulties *** *** experienced with our service, we have waived the early termination fee bringing the amount due to $which consists of the unreturned equipment fee
We have created a dispatch for a technician to arrive on site and successfully de-install *** *** equipmentA certified technician will contact *** *** directly for a convenient time to come to his site
*** *** needs to ship back the equipment and his account will reflect a $balance
We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

August 6, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, we have contacted *** *** to resolve the outstanding matterIt is our understanding that *** *** has some concerns regarding his HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that the account is registered to Crystal Reardon and was activated on May 6, On August 6, 2014, *** ***’s account was cancelled. As a result of cancellation within her contractual agreement, *** ***’s account was charged an early termination fee in the amount of $385.00. Regarding *** ***’s request to cancel without penalty, please be advised that when *** *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of *** ***’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties *** *** experienced with our service, we have issued a credit of $to her account representing the early termination feeWe informed *** *** of our decision on August 6, 2014. We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron W***Executive Customer Support###-###-####[email protected]

February 25,
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest 10th Floor
Washington, DC 20005-
Re: *** ***
Complaint
ID ***
Dear *** ***:
In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding her HughesNet service.
Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s service was activated on April 19, On February 5, 2014, ***’s account was cancelled. As a result of cancellation within her contractual agreement, ***’s account was charged an early termination fee in the amount of $295.00.
Regarding ***’s request to cancel without penalty, please be advised that when *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementAs a standard procedure, the confirmation involving ***’ sales call would’ve been emailed to the email address she provided and the post installation reference sheet that she was referring to as not signing can be signed by anyone that is years of age or older when the technician arrives to do the installConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ***’s circumstances, Hughes agrees to make an exception regarding our cancelation policy
In light of the difficulties *** experienced with our service, we have already issued a credit of $to her account representing half of the early termination feeWe have also requested that the sales call be reviewed if available to determine if the correct information was given during the sales callIf the sales call determines that the correct information wasn’t provided we will waive the remainder of the early termination fee
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

April 16,
text-align: justify;">
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
File# ***
Dear *** ***:
In response to your letter to the executive customer support division of Hughes, it is our understanding that *** has some concerns regarding HughesNet service.
Please be advised when *** *** subscribed to the HughesNet Service, she expressly agreed that she would be subject to an early termination fee in the event she cancelled the service prior to expiration of the service commitment period. Consequently, we believe that we have a contractual right to assess these fees. However, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policy
After further review, Hughes will cancel the account and waive the early termination feeSince the account holder is Ms***, we are currently awaiting a return call for verification of her preferred cancellation date.We will be unable to issue any additional credits
Due to leasing the equipment, *** needs to return the equipment within days of the cancellation date to avoid being charged an unreturned equipment fee
We notified *** of our concerns on 4/16/
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
***
[email protected]

August 22, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear
*** ***: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** *** to resolve the outstanding matterIt is our understanding that *** *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that *** ***’s service was activated on May 27, On August 2, 2014, *** *** made an initial request to cancel her service but it wasn’t processed as of yet*** *** has asked that a sales call review be conducted and unfortunately a recording of the call isn’t availableIf *** *** does still wish to cancel she will be subject to an early termination fee. Regarding *** ***’s request to cancel without penalty, please be advised that when *** *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreement*** *** did acknowledge the terms and conditions and agreed to them prior to being installedConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of *** ***’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties *** *** experienced with our service, if she still wishes to cancel we will apply a credit on the account to offset some of the early termination fee We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron W***Executive Customer Support###-###-####[email protected]

February 18,
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest 10th Floor
Washington, DC 20005-
Re: *** ***
Complaint ID
***
Dear *** ***:
In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding his HughesNet service.
Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that ***’s service was activated on October 4, On October 17, 2013, *** called to state he was experiencing slow browsing but wasn’t near his modem to troubleshoot with technical support*** was advised on how to check his speeds on Hughes’ customer support center and advised to call when he was at his modem to troubleshootOn that call, *** stated that he was thinking of canceling his service and agreed to call back***’s next communication was on December 4, asking where he can send his equipmentThere was an attempt to transfer *** to account management to follow cancellation procedure; however *** disconnected the call prior to being transferred***’s account was canceled on January 4, due to non-paymentOn January 18, his account was billed in the amount of $which included a $early termination fee
Regarding ***’s request to cancel without penalty, please be advised that when *** subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ***’s circumstances, Hughes agrees to make an exception regarding our cancelation policy
In light of the difficulties *** experienced with our service, we have issued a credit of $to his account representing half of the early termination fee and the remaining service chargesIn addition, ***’s account has been credited in the amount of $for received leased equipmentThe remaining balance on the account is $
We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
*** ***
Executive Customer Support
###-###-####
[email protected]

July 29, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact *** *** to resolve the outstanding matterIt is our understanding that *** *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that *** ***’s service was activated on July 22, On July 10, 2014, *** ***’s account was cancelled. As a result of cancellation within her contractual agreement, *** ***’s account was charged an early termination fee in the amount of $235.00. Regarding *** ***’s request to cancel without penalty, please be advised that when *** *** subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of *** ***’s circumstances, Hughes agrees to make an exception regarding our cancelation policyRegarding *** ***’s concern to receive a credit for returning her equipment please be advised that she received an instant credit of $at the time of install to cover the cost of the equipment which is $The other amount paid at install was $for installation which she was told would be no charge which was revealed during a sales call reviewIn the same sales call review it has been determined that the agent did give the correct pricing for the monthly service plan which was $minus a $service discount for three months and a lease for the modem*** *** didn’t qualify for the lease account which is why it was set up as a purchase. In light of the difficulties *** *** experienced with our service, we have issued a credit of $to her account representing the early termination fee since she was under the impression she wouldn’t be paying an installation feeThe equipment has already been credited at the time of install and isn’t eligible for return credit. We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron W***Executive Customer Support###-###-####[email protected]

After cancelling my service over two months ago with HughesNet they build my checking account for bucks for no reason when I call them they did get me back the money but trying to cancel my account was a nightmare they kept hanging up on me cuz I didn't want me to cancel and then when I finally got them to cancel I had to take tear down the equipment and send it back at my cost and then two months after that after that they charged my account now I'm having to go through all that this is a bad business they have bad customer service and bad tactics

July 22,
"Tahoma","sans-serif";">
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington DC 20005-
Re: *** ***
File # ***
Dear *** ***:
In response to your letter, to the executive customer support division of Hughes, it is our understanding that *** *** has some concerns regarding his service
At the time *** *** ordered his service, he had to agree to the terms and conditions of our subscriber agreement to begin his service with HughesActual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computerStated speeds and uninterrupted use of service are not guaranteedActual speeds will likely be lower than the maximum speeds during peak hours
While Hughes makes every effort to disclose our benefits and limitations, Hughes understands *** ***’s frustration and concern. As a result, Hughes has created a dispatch for a tech to arrive on site to de-install *** *** equipmentA technician will contact *** *** with a convenient time to come to his siteWe have also waived the early termination fee bringing the amount due to $The equipment needs to be shipped back within days of the cancellation date to avoid being charged an unreturned equipment feeA box and pre-paid label will be sent to the address on file for the successful return
*** *** can contact me with any additional questions
We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Very truly yours,
Ecole F*
Executive Customer Support
###-###-####
[email protected]

October 6, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***
***: In response to your letter to the Executive Customer Support division of Hughes, we have contacted *** *** to resolve the outstanding matterIt is our understanding that *** *** has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that *** ***’s account was activated on August 9, 2014. While reviewing *** ***’s account, our records show that *** *** called on September 16, and requested to cancel the Hughes voice serviceThe Hughes voice service was cancelled on September 19, Regarding *** ***’s concern of her bill not changing since cancelling the voice service, we have communicated to her that another monthly invoice hasn’t generated since the voice service was removed*** ***’s next invoice is due to generate on October 9, We have credited the account to offset the early termination fee for the voice service and we have also issued a credit of $for a full month of the voice service as opposed to only receiving a prorated credit for the unused portionWe informed *** *** of our decision on October 6, 2014. We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron *W***Executive Customer Support###-###-####[email protected]

March 14, 2014">
*** *** ***
Trade Practice Consultant
Revdex.com
K Street Northwest, 10th Floor
Washington, DC 20005-
Re: *** ***
Case # ***
Dear *** ***:
In response to your letter dated February 4, 2014, to the Executive Customer Care division of Hughes, we have contacted *** the owner of the account, in an attempt to resolve the outstanding matter. It is our understanding that *** has concerns regarding her service
Our Executive Customer Care representative reviewed all pertinent database records prior to establishing contact with ***. We sincerely apologize for any inconveniences that have been caused to *** during this time. As an executive courtesy, Hughes has run remote diagnostics on ***’s system and created a technician to visit her site. *** claimed she was working a lot and did not have good phone reception at her home, so Hughes gave *** the contact information for the dealer. Upon completion of the site visit, the remote diagnostics came back favorable.
We sincerely regret any inconvenience *** may have experienced and are hopeful our actions will serve as a demonstration of our good faith. At this point, we would respectfully request our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration
Sincerely,
***
Office of Executive Support
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Where is the response to bait and switch?
Also, I, *** ***, was allowed to set up the account, I will be the one to cancelBut this has nothing to do with the bait and switch.
Regards,
*** ***

September 10, 2014 *** *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear *** ***: In response to your rebuttal letter to the Executive Customer Support division of Hughes, we have previously contacted *** *** to resolve the outstanding matterIt is our understanding that *** *** has some concerns regarding her HughesNet service. Regarding *** ***’s latest concern, all customers have days to cancel service for any reason without penaltyUnfortunately unlimited data allowance isn’t available for satellite based internet serviceThe cable based service that *** *** has referenced is a completely different type of technology. The Fair Access Policy is in place to ensure equal access to the internet for customer as opposed to ensuring good speedsPurchasing tokens is actually another way of saying purchasing additional bandwidth once the data allowance has been exceeded We sincerely regret any inconvenience that *** *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron W***Executive Customer Support###-###-####[email protected]

May 5, 2014 *** ***Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-3404 Re: *** *** Complaint ID *** Dear ***: In response to your rebuttal letter to the Executive Customer Support division of Hughes, we have contacted *** to resolve the outstanding matterIt is our understanding that *** has some concerns regarding his HughesNet service. Regarding ***’s latest concern, we have discussed the procedure with him as to how to file a damage claim*** is listed as the account holder and will need to contact the distributor *** at ###-###-#### to file the damage claimThe service order number for the installation is ***That number can be provided to the distributor to access the account and create a damage claimThe distributor oversees the dealer and will be the contact for the claimIf it found that the installer caused damage, they carry insurance to cover the damage. Hughes’ subscriber agreement contains specific language that states the customer is responsible for any fees associated with a complete equipment removal by the dealer“For customers eligible or required to return equipment, Hughes will provide instructions on how to de-install and return the required equipmentYou are not required to return, and Hughes is not obligated to de-install, the antenna, mount, or any cablesIf you elect to have the complete system or the antenna, mount, and any cables professionally de-installed, you will be responsible for all applicable de-installation chargesYou will not receive a credit for installation charges or other fees.” As previously mentioned we have issued a refund to ***’s card on file in the amount of $on April 7, We will also initiate a phone call to the distributor to inform them of ***’s damage claim. We sincerely regret any inconvenience that *** may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, *** ***Executive Customer Support###-###-####[email protected]