Hughes Network Systems

I called to inquire about home service for internet service I was told they would waive Equip & Set Up fee during this promo speical but that I would have to pay a "one time" fee of "$9.99 for a modem" lease charge for the first month. I agreed to the $69.98 which included the prime plus pkg. However, when I was talking to the saleperson I repeatly made myself clear that I wanted NO hidden charges and I expected my bill to remain $59.99 plus tax only! and that he was NOT to charge my CREDIT CARD for the first month if it would be any higher bc he said that he would forward me the agreement after he ran my card via an email?!?!?! within minutes I received an Email and I got a EST monthly bill of Prime plus $59.99, Equip lease $9.99, Express credit Repair $7.95 total $77.93... NOT WHAT I AGREED... I CALLED RIGHT BACK!! the staff was terriable and of course they always say "IM SO SORRY YOU WERE MISINFORMED" NO I WAS LIED TOO!! and of course then trying to get them to refund me the money instantly was a joke... they could of done it between the bank and them and this multi milltion dollar company told me they didnt have a FAX machine... lol Thats all it would of taken I did all the work for them. Through the phone calls the sales people there were just useless.

July 3, 2014
[redacted]
sans-serif;">Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
Re: [redacted]
File # [redacted]
Dear [redacted]:
In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that **. [redacted] has some concerns regarding his HughesNet service.
Regarding **. [redacted]’s request to cancel without penalty, please be advised that when **. [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled her service within his contractual agreement. Consequently, we believe that we have a contractual right to assess these fees. However, in recognition of **. [redacted]’s circumstances, Hughes agrees to make an exception regarding our cancelation policy.
After further review, in light of the difficulties **. [redacted] encountered with our service we issued a credit of the early termination fee in the amount of $385.00. There is was a remaining service fee of $70.68 that we reduce to $59.00. This amount needs to be paid to bring the closing balance to $0.00.
While **. [redacted]’s account went to our collections department, Hughes does not report information to any credit reporting bureau with respect to our customers’ accounts.

**. [redacted] wound need to contact me at the number with any additional questions.
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration.
Very truly yours,
[redacted]
###-###-####
Executive Customer Support
[email protected]

Hughes Net services is severely over priced for the area I live ..wireless services is 5 gb for $79.99 !!! Which last maybe 3 days . This is I think considered price gouging just because Hughez net is the onliest wireless initernet service in the area I live in !

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Hughesnet did NOT give me a refund this January to the charges, the only refund I have received were in January 2013. They are not reading my full complaint, as far as the lack of communicates from the customer service issues with the reps not explaining charges and poor quality service. I am still very unhappy and not a satisfied with any services that I receive from this company.
Regards,
[redacted]-[redacted]

February 26, 2014
 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest 10th Floor
Washington, DC 20005-3404
 
 
Re:       [redacted]
 
/>
Complaint ID [redacted]
 
 
Dear [redacted]:
 
In response to your letter to the Executive Customer Support division of Hughes, we have contacted **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding his HughesNet service. 
 
Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that **. [redacted]’s account was activated on December 12, 2013.
 
While reviewing **. [redacted]’s account, our records show that **. [redacted] called and had concerns about what he was being charged for on his bill. **. [redacted]’s first bill consisted of monthly service in the amount of $49.99 with a $10.00 service credit plus $9.99 for the modem rental and $11.95 for express repair which can be removed at any per the customer’s request. The express repair is always credited on the first bill and customers must opt out to have it removed in the future. **. [redacted] has a $10.00 service discount for the first three months which brings the service down to $39.99 for that period. A sales call review concluded that all correct pricing and information was given.
 
While Hughes makes every effort to disclose our benefits and limitations, Hughes understands **. [redacted]’s frustration and concern. We have issued a 2 month service credit to **. [redacted]’s account in the amount of $107.77 and scheduled a complimentary tech visit to correct an alignment issue.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  First of all, at the time of installation I was not shown any forms nor was I told of any agreement being made.  After the install, I signed an electronic box which I was told was to confirm the work had been done.  Second, the e-mail that was sent to my e-mail did not show a signature. I still have not seen an agreement that I signed on 12/21/2013, because I didn't sign one.  Third, if the equipment was in proper working order we would not be in this situation in the first place.  On our last call to technical support, somewhere in another land, the man told us he would not schedule a technician to come out since he believed our modem and or/router were not working.  They have always and are currently working.  This was the last straw which forced me to turn elsewhere.  Fourth, my husband has determined that it must be HughesNet equipment errors, because when the service goes down, very often, he can go in and hit the web accelerator and it will begin to work again for a few minutes. 
  However; we cannot use two computers at the same time.  Should the internet work in the evenings? when a cloud rolls by? when a bird flies over? when the wind blows? when the dog barks? We mostly use the computers for our sports and general web surfing for research.  We don't do music and pictures.  What internet we do get is as slow as dial-up. At this time, we feel we need a technician to camp outside our home and be readily available for assistance when we have internet failure.  I am rejecting HughesNet's offer at this time due to the mentioned reasons. If they could fix the problems that are continuing to shut down our internet and keep it running, we would be glad to have HughesNet, but this has been very inconvenient.  If this cannot be fixed, I will settle for nothing less than them discontinuing service for no fees since I didn't sign anything mentioning an agreement.
P.S.- the internet went down twice doing this letter.
Regards,
[redacted]

March 14, 2014
 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest 10th Floor
Washington, DC 20005-3404
 
Re:       [redacted]
 
/>
Complaint ID [redacted]
 
 
Dear [redacted]:
 
In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact **. [redacted] to resolve the outstanding matter.  It is our understanding that [redacted] has some concerns regarding his HughesNet service. 
 
Our Executive Customer Support reviewed all pertinent database records prior to attempting contact with **. [redacted] and is unable to locate an account. Hughes is wholly committed to clarifying the nature of **. [redacted]’s concerns and expectations relative to his account. If **. [redacted] has an account number or phone number that can be used to access his account per his letter, we will be able to contact him and attempt to resolve his complaint. If **. [redacted] doesn’t have an account and has an issue with selling practices as mentioned in his letter, we will be happy to forward his concerns to the appropriate department.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

How the Revdex.com can give this company a great rating is beyond me.We have to call every month because service sucks or our bill is different.We have been told to unplug the connection for a few moments then plug it back--when the connection is slow.Then we were told we did not have enought gigabytes---if we pay more we will have more ..........Like some people on here,we live in the country,where it is difficult to get good internet service.I found out too late from friends who have had this service how bad it is

June 13, 2014 **. [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID [redacted]  Dear [redacted]: In response to your rebuttal letter to the Executive Customer Support division of Hughes, we have previously attempted to contact **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding her HughesNet service.   Regarding **. [redacted]’s latest concern, we previously indicated that Hughes doesn’t guarantee speeds. Hughes’ subscriber agreement contains specific language advising our customers that we do not guarantee minimum speeds.  “HNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDS.” When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. During peak hours, actual upload and download speed will likely be lower than speeds indicated.” **. [redacted]’s understanding of purchasing tokens isn’t accurate. Tokens are purchased to release an account from exceeding the data allowance. To ensure equal Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy (FAP). This policy applies to all HughesNet service plans. Gen 4 customers have two buckets of fixed data allowance per month. One being anytime bytes and the other being bonus bytes which have a fixed amount of data consumption between 2am-8am their local time. Once the bonus bytes consumption has been exceeded, to resume normal browsing speeds it would be necessary to purchase tokens to be released from the Fair Access Policy. Depending on the service plan the fixed amount of data allowance for each bucket ranges from 10GB to 20GB per month. Unfortunately, we are not able to waive **. [redacted]’s early termination fee in its entirety based on her circumstances. However we did waive half of the early termination fee as a courtesy on May 2, 2014. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.   Very truly yours,  [redacted]Executive Customer Support[redacted][email protected]

May 20, 2014

text-align: justify;"> 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
 
File # 10032878
 
Dear [redacted]:
 
In response to your letter to the executive customer care division of Hughes, it is our understanding that **. [redacted] has some concerns regarding his service.
 
“Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours.”
 
While Hughes makes every effort to disclose our benefits and limitations, Hughes understands **. [redacted] frustration and concern. In light of the difficulties **. [redacted] has experienced with our service, we can waive half of the termination fee, bringing the amount due to $150.00.
 
In addition, the equipment needs to be returned within 45 days of the cancellation date to avoid being charged an unreturned equipment fee.
 
**. [redacted] may contact me at the number below for his preferred cancellation date.
 
We sincerely regret any inconvenience that Ms. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
Very truly yours,
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

July 29, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID [redacted]  Dear...

[redacted] In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact [redacted] to resolve the outstanding matter. It is our understanding that [redacted] has some concerns regarding his HughesNet service.   Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that [redacted]’s service was activated on May 14, 2014.  Regarding [redacted]’s request to cancel without penalty, please be advised that when [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreement. Consequently, we believe that we have a contractual right to assess these fees. However, in recognition of [redacted]’s circumstances, Hughes agrees to make an exception regarding our cancelation policy.  If [redacted] wishes to cancel his service the early termination fee is a valid charge, however we are willing to apply a credit to the account to help offset the fee. We cannot honor the request to refund [redacted] for service that has been used. [redacted] was notified of the correct pricing and the fact that is was Hughes internet service on May 13, 2014 when he was still within his 30 days to cancel without penalty. We are concerned to hear that an agent spoke to [redacted] as he has detailed in his letter and we will investigate that matter as it isn’t a normal occurrence. We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration. Very truly yours, Darron W[redacted]Executive Customer Support###-###-####[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Dear [redacted]:
Thanks for the forward of this response from HughesNet.  Unfortunately the initial copy, that you sent, was somehow lost or discarded by my mail system. 
 
I have carefully read the response from **. [redacted] and fail to understand the logic behind his response.  If tokens can no longer be applied to an account, to return it to normal speed, exactly what good are the tokens?  I just went to “My HughesNet” and still find that the policy being shown to me is that when a token is applied it is applied immediately and it returns the service to full  speed, just like it was never interrupted.  If it does not do that, then again I would like to know of what value the tokens are to me and other users.
 
Attached are two screen shots taken a few minutes ago of the information that comes up on “My HughesNet” page.  Please look carefully at what they indicate.  The Special Deals one clearly states that full speed will be given as soon as the token is applied.  The Status Meter shows the same information when I bring it up on my screen.
 
So, [redacted] I just do not understand why I am not able to bring my speed back up when I apply a token, as it states in their online information.  Just a week ago or so, I again ran into the [redacted] Access Policy by running out of available download allowance.  As I had purchased the 3 Token allotment a few weeks ago, I expected it to kick in and bring my speed back up.  It did not, and I was throttled back to an extremely slow speed for the next 24 hours.  That just does not seem right!  But it did start subtracting my downloaded date from my indicated available token data.  Boy, something here just does not make any sense to me at all.
 
Thanks so much for your consideration and help with this matter.  I am just not at all satisfied with the response from HughesNet.  If there is something here that I just don’t understand, maybe it can be more clearly stated.   By my view of this situation, my $16 dollar purchase of three tokens was completely fraudulent, as I did not receive what is being promised on their Token Information page.
 
Sincerely,
[redacted]

December 10, 2015[redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404Re:       [redacted]Complaint ID [redacted]Dear [redacted]...

[redacted]In
response to your letter to the Executive Customer Support division of Hughes,
It is our understanding that [redacted] has some concerns regarding his HughesNet
service.  Our
Executive Customer Support representative reviewed all pertinent database
records.  Our records indicate that the
account is registered to [redacted] and was activated on June 9, 2014. At
the time [redacted] ordered her service, she had to agree to the terms and
conditions of our subscriber agreement to begin her service with Hughes. Hughes’
subscriber agreement contains specific language advising our customers that we
do not guarantee minimum speeds.  “HNS
EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE
ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDS.” When you
connect to the Internet using HughesNet, the upload and download speeds you
experience will vary based on a variety of factors including the configuration
of your computer, the number of concurrent users, network or Internet
congestion, the speed of the Websites you are accessing, and other factors.
Stated speeds and uninterrupted use of service are not guaranteed. During peak
hours, actual upload and download speed will likely be lower than speeds
indicated.” You can use
[redacted] with our Gen4 service, but be sure to continue to monitor your monthly
Data Allowance. It’s important to remember that your home is approximately
22,000 miles away from the HughesNet satellite in space. In order to minimize
the delay that comes from having data travel back and forth over such a vast
distance, your modem uses advanced acceleration techniques. Hughes’
service is shared bandwidth with a Fair Access Policy. To ensure equal Internet
access for all HughesNet subscribers, Hughes maintains a Fair Access Policy
(FAP). This policy applies to all HughesNet service plans. Hughes service will
work with some online games but doesn’t recommend the service real time online
gaming. Gen 4 customers have two buckets of fixed data
allowance per month. One being anytime bytes and the other being bonus bytes
which have a fixed amount of data consumption between 2am-8am their local time. Once the
bonus bytes consumption has been exceeded, to resume normal browsing speeds it
would be necessary to purchase tokens to be released from the Fair Access
Policy. Depending on the service plan the fixed amount of data allowance for
anytime bytes ranges from 5GB to 20GB per month. Hughes now has plans that
include bonus bytes with up to 50GB. Relative
to [redacted]’s concerns about unexplained loss of data, any device that is capable of going
online can drain your usage - such devices include but are not limited to
computers (desktops, laptops, [redacted], or PCs), tablets ([redacted], PC pads, readers,
etc...), phones (any smart phone in your home), TVs (most TVs today are
equipped to go online - this will add to your usage), online gaming devices
([redacted], etc...) and in some cases home appliances that
communicate to you (thermostats, fridges, etc...). If you have any gaming
devices in your home, please remember that software updates for online games
are frequently high in bandwidth and that more often than not, online gaming
devices update automatically by default. We ask
customers to take a screenshot of their status meter that shows how much
bandwidth or data allowance they have available and then unplug the LAN cable
from their modem and or router (if they’re using a router) and take note of the
day and time it’s unplugged. Leave it unplugged possibly overnight or while at
work and then plug it back up. What the customer should see is there has been
no change or usage during the period of time that the LAN cable was unplugged
from the router and or modem. This is the most effective way to troubleshoot
the issue and if
[redacted] is still having issues with unexplained data loss we are happy to
schedule a call with advance technical support to further troubleshoot his
service to insure that it is operating as it should.We
sincerely regret any inconvenience that [redacted] may have experienced and are
hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request
that our response to this complaint be accepted as closure to the case.  In the event you have any additional
questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.Very
truly yours,Darron
W[redacted]Executive
Customer Support###-###-####[email protected]

February 19, 2014
 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest 10th Floor
Washington, DC 20005-3404
 
Re:       [redacted]
 
Complaint ID...

[redacted]
 
 
Dear [redacted]:
 
In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding her HughesNet service. 
 
Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that **. [redacted]’s service was activated on December 6, 2013. On February 2, 2014, **. [redacted]’s account was cancelled.  As a result of cancellation within her contractual agreement, **. [redacted]’s account was charged an early termination fee in the amount of $400.00. 
 
Regarding **. [redacted]’s request to cancel without penalty, please be advised that when **. [redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreement. Consequently, we believe that we have a contractual right to assess these fees. However, in recognition of **. [redacted]’s circumstances, Hughes agrees to make an exception regarding our cancelation policy.
 
In light of the difficulties **. [redacted] experienced with our service, we have issued a credit of $400.00 to her account representing the early termination fee. 
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

June 09, 2014  

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[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
 
File # [redacted]
 
Dear [redacted]:
 
In response to your to the executive customer care division of Hughes, it is our understanding that **. [redacted] has some concerns regarding his HughesNet service. 
 
Our records reflect that **. [redacted] account was cancelled.  After cancellation, **. [redacted] filed a dispute with his financial institution for services charged in the amount of $763.48.  His credit card company ruled in her favor and issued **. [redacted] a refund for the full amount of 763.48. When a credit card company rules in favor of the customer, it does not resolve the account status with Hughes.  Therefore, the customer must work with Hughes to resolve the overriding issue for the dispute. As a result, the amount of $763.48 reverts back to **. [redacted]’s account.
 
After further review, In light of the issues **. [redacted] has with moving his service to a new location; Hughes has issued the credit for the $763.48 which represents $381.74 equipment charges and service fee of $59.99(2). The current balance is $0.00.
 
While **. [redacted]’s account went to our collections department, Hughes does not report information to any credit reporting bureau with respect to our customers’ accounts.
 
**. [redacted] may contact me at the number below with any additional questions.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

March 14, 2014
black;"> 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re: [redacted]
 
File# [redacted]
 
Dear **. [redacted]
 
In response to your letter to the executive customer support division of Hughes, it is our understanding that **. [redacted] has some concerns regarding his HughesNet service.
 
Please be advised when **. [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subject to a hardware fee in the event he cancelled the service prior to expiration of the service commitment period.  Consequently, we believe that we have a contractual right to assess these fees.  However, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policy.
 
After further review, we have issued a refund for the early termination fee in the amount of $198.52 to the credit card on file. **. [redacted] needs to ship back his equipment within 45 days of the cancellation date to avoid being charged an unreturned equipment fee. A box and pre-paid label will be shipped to the customers address for the successful return.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
 
Very truly yours,
 
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

July 14, 2016

text-align: justify;"> 
Mr. [redacted]
Revdex.com
1411 K Street Northwest 10th Floor
Washington, DC 20005-3404
 
Re:       [redacted]
 
[redacted]
 
 
Dear [redacted]
 
In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that Mr. [redacted] has some concerns regarding his HughesNet service. 
 
Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that Mr. [redacted]’s account was activated on June 5, 2016 and requested to cancel his service on June 18, 2016.
 
Due to the account being cancelled within 30 days, there is no contractual agreement and the early termination fee of $400 does not apply. Mr. [redacted]’s account has be credited the disputed amount of $156.75 which is the total amount paid and that amount has been refunded to the card on file. 
 
We sincerely regret any inconvenience that Mr. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
 
Very truly yours,
 
 
Darron ** W[redacted]

April 29, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID [redacted]  Dear [redacted]...

[redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have contacted **. [redacted] to resolve the outstanding matter.  It is our understanding that **. [redacted] has some concerns regarding her HughesNet service.   Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that **. [redacted]’s account was activated on March 25, 2014 and requested to cancel her service on March 27, 2014.  Due to the account being cancelled within 30 days, there is no contractual agreement and the early termination fee of $400 does not apply. **. [redacted]’s account has been issued a complimentary dispatch to de-install her leased equipment so that it can be returned. We informed **. [redacted] of our decision on April 29, 2014.  We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.   Very truly yours,  [redacted]Executive Customer Support###-###-####[email protected]

Their data caps are stupid. This is the 21st Century people need the internet. The speeds are way too slow and customer service is bad.

July 8, 2014

text-align: justify;"> 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re: [redacted]
File# [redacted]
 
Dear [redacted]:
 
In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that **. [redacted] has some concerns regarding her service and is seeking to cancel without penalty.
 
After further review, **. [redacted] has contacted our technical support on several occasions in regards to having issues with her phone service and internet service.
 
In light of the issues **. [redacted] experienced with her service; Hughes has cancelled the account and waived the early termination fee. The equipment needs to be shipped back within 45 days after cancellation to avoid being charged an unreturned equipment fee. A box will be shipped to **. [redacted] in (5) to (7) business days after cancellation.
 
We notified **. [redacted] of our decision on 07/08/2014.
     
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
[redacted]
[email protected]