Hughes Network Systems

May 7, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID [redacted] Dear [redacted]...

[redacted]: In response to your letter, to the executive customer support division of Hughes, we have attempted to contact **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding her service.  Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that account is registered to Ron [redacted] and was activated on January 26, 2013.  Regarding **. [redacted]’s concern about needing a dispatch to repair outdoor equipment to make a service operational, our records indicate that we were contacted on April 22, 2014 with concerns of the service not working and through troubleshooting it was determined that the data allowance had been exceeded. There was a detail response sent to **. [redacted] regarding the monthly data allowance. If it is determined that a service call is needed, per the terms of Hughes’ subscriber agreement the customer is responsible for the cost of a dispatch after the first six months of service. If Express Repair is subscribed to the only cost associated with a standard tech dispatch is a copay of $29.99 as opposed to $125.00 which is the cost for a standard dispatch. At this time, we show no communication with the modem which could mean that it’s unplugged. If **. [redacted]’s service still isn’t working it is suggested that she contact technical support at ###-###-#### to troubleshoot the issue and it can be determined at that time if a dispatch is needed. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.  Very truly yours,  [redacted]Executive Customer Support###-###-####[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have sent pictures  to Ecole F[redacted] at supplied email address with him in subject.  $150.00 is not a fair settlement , their representative said when I cancelled service Wednesday, I will no matter what pay $400 cancellation fee plus shipping and this months bill, per Hughes representative Elan W[redacted] . Their installation was shoddy and damaged my siding and insulation. My new provider could not believe how unprofessional Hughes cables were done. They put all cabling under my siding trim and put no holes in my home installing their equipment. It does not take 14 screws to anchor cable, especially when it could have been tucked in and put through an existing opening . Since installer cut previous suppliers cable.Have had no buffering issues with them and can download crucial [redacted] updates and security patches. I am still waiting on the boxes to send back equipment. Which by the way I was told I will have to pay the shipping fees on. And as far as my electronic signature, yes I signed ,I wasn't shown any screen but, that one. I was told it was to verify service was installed and working. Nothing about contract agreement said or shown, only about installation. 
Good faith to me means, give customer what they're paying for. Don't blame customer and their new computer  and router for your technical problems. When they provide you pictures of shoddy damaging install make it right. I'll pay a final months bill but, I will not pay a cancellation fee because of shoddy service. I work with the public daily and go above and beyond what is required. Why ? Because at the end of the day you are remembered by how you treat people. Word of mouth can and does make or break a business or person. If I give bad service people won't tip me, if I continue to provide bad service they will avoid coming into my employers business. What I'm saying is good service, is customer retention and by word of mouth more customers. Common sense but, I will not be a repeat customer and if asked will give people my honest opinion. Which would be to stay away they lack customer skills, their service sucks, they're untrustworthy, all they want is your money. I had my previous internet supplier for seven years, cancelled when they didn't fix their equipment problems that were ongoing for six months. I made my first complaint two days after installing Hughes and several after. I'm done with you're company and it's horrible service that's why I've canceled.      
Regards,
[redacted]

December 14, 2016

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Mr. [redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest 10th Floor
Washington, DC 20005-3404
 
Re:       [redacted]
 
Complaint ID [redacted]
 
 
Dear Mr. [redacted]:
 
In response to your letter to the Executive Customer Support division of Hughes, It is our understanding that Mr. [redacted] has some concerns regarding his HughesNet service. 
 
Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that Mr. [redacted]’s account was activated on September 22, 2016. On November 18, 2016 Mr. [redacted] requested to cancel the service and was advised of the early termination fee in the amount of $400.00 as a result of canceling during the contractual period.
 
Mr. [redacted] was subscribed to Hughes Gen 4 Prime Plus plan which was $59.99 per month minus a $20.00 service discount for 24 months, and modem lease fee in the amount of $9.99. Mr. [redacted]’s first bill in the amount of $65.16 included the monthly fee, modem lease fee and taxes in the amount of $14.43 minus the $20.00 service discount. The additional $14.43 charged on the first bill for the taxes can’t be computed at the time of sale by the agent. The second bill included Express Repair in the amount of $7.95 which is always credited on the first bill and can be canceled at any time. Please be advised that these charges are valid per Mr. [redacted]’s subscription and a sales call review determined that Mr. [redacted] was correctly advised of the aforementioned charges.
 
At the time Mr. [redacted] ordered the service, he had to agree to the terms and conditions of our subscriber agreement to begin the service with Hughes. Hughes’ subscriber agreement contains specific language advising our customers that we do not guarantee minimum speeds.  “HNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDS.” When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. During peak hours, actual upload and download speed will likely be lower than speeds indicated.” You can use [redacted] with our Gen4 service, but be sure to continue to monitor your monthly Data Allowance. It’s important to remember that your home is approximately 22,000 miles away from the HughesNet satellite in space. In order to minimize the delay that comes from having data travel back and forth over such a vast distance, your modem uses advanced acceleration techniques. Hughes’ service is shared bandwidth with a Fair Access Policy. To ensure equal Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy (FAP). This policy applies to all HughesNet service plans. Gen 4 customers have two buckets of fixed data allowance per month. One being anytime bytes and the other being bonus bytes which have a fixed amount of data consumption between 2am-8am their local time. Once the bonus bytes consumption has been exceeded, to resume normal browsing speeds it would be necessary to purchase tokens to be released from the Fair Access Policy. Depending on the service plan the fixed amount of data allowance for anytime bytes ranges from 5GB to 20GB per month. Hughes now has plans that include bonus bytes with up to 50GB.
 
 
Regarding Mr. [redacted]’s request to cancel without penalty, please be advised that when Mr. [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled the service within the contractual agreement. Consequently, we believe that we have a contractual right to assess these fees. However, in recognition of Mr. [redacted]’s circumstances, Hughes agrees to make an exception regarding our cancelation policy.
 
In light of the difficulties Mr. [redacted] experienced with our service, we have issued a credit in the amount of $400.00 representing the early termination fee and that amount will be refunded to the card on file.
 
We sincerely regret any inconvenience that Mr. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
Very truly yours,
 
 
Darron W[redacted]
Executive Customer Support
###-###-####
[redacted]

February 10, 2014
 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest 10th Floor
Washington, DC 20005-3404
 
Re:       [redacted]
 
Complaint...

ID [redacted]
 
 
Dear [redacted]
 
In response to your letter to the Executive Customer Support division of Hughes, we have contacted **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding her HughesNet service. 
 
Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that **. [redacted]’s account was activated on May 13, 2013.
 
While reviewing **. [redacted]’s account, our records show that **. [redacted] called and had concerns about what she was being charged for beginning with the second bill. **. [redacted]’s first bill consisted of monthly service in the amount of $59.99 plus $9.99 for the modem rental and $11.95 for express repair which can be removed at any per the customer’s request and a $20.00 service credit for three months. While speaking to a member from our department in June of 2013, **. [redacted] indicated that she wasn’t informed of the lease fee and wanted to remove the express repair. The charge for the lease fee was improperly removed and **. [redacted] wasn’t billed for it from July thru November of 2013.
 
While Hughes makes every effort to disclose our benefits and limitations, Hughes understands **. [redacted]’s frustration and concern. We have waived the current balance of $58.07 and explained in detail the validity of the lease fee. At this point **. [redacted] has requested to keep the service canceled and has until March 30, 2014 to reactivate it. **. [redacted] has also been informed of the early termination fee should she choose to keep the service canceled. We informed **. [redacted] of our decision on February 10, 2014.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
[redacted]
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This is a generic response from this company. My wife and I have spent countless hours talking to technical support throughout this company. We have also unplugged our modem and router completely as instructed during a test cycle. During this said period our data dropped. We were then informed by the representative that it was an acceptable decline that they don't have an issue with.
[redacted] does not play at our residence. We can barely get videos to load on our technical devices let alone an entire movie. I have yet to find any game capable of being correctly played online with this service. The reason for this issue is the unreliability of the service which is in no way, shape, or form described or mentioned to you in any way upon obtaining the service. 
My family pays around 170$ per month for hughesnet service. We have the 20 gb plan and constantly run out so we buy tokens to renew our service speeds. We have asked multiple times if there is a higher package available and have always been told no. This is the first time of ever hearing of a 50 gb package deal.
The package we pay monthly for is described as a 15 mb download and 2 mb upload. This is not the case. Multiple test have been ran. Highest speeds have been 4 to 7 mb download and 250 to 750 kbs upload. These speeds are what causes the severe lag issues we have, rendering us to basically use this service to surf the Web and email. If we received the actual speeds we are paying for there would be no issues. 
Regards,
[redacted]

I also fell into their trap, the worst people to work with can't get a straight answer out of anyone. Called with no service for 2 weeks after a storm, no heavy winds, to have tech. (after paying $125.00 service fee) tell me the company who installed the dish didn't anchor it to the roof, got an email from that company, well, never called me to set up appointment, finally called Hughes Net back and guess what they wanted another $125.00 to come out again, kept telling the person (who couldn't speak English) all I wanted was the phone number to the people who installed the dish, well finally got it. Called the company and they couldn't look up my account because I have had Hughes Net for more than 2 months their files only go back that far. So I have to go through H.N. first and pay another $125.00 to tell me what I already know. Not going to do that. I also have TV with a dish that doesn't move at all. All I want is the dish attached and pointed the right way, I didn't do anything wrong but they expect me to pay again to fix their problem, and I have to suffer for it, I am raising a grandchild and don' have all kinds of money lying around. So I guess I will have to pay the $300.00 for a early release from my contract just as soon as I can.

August 11, 2014

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[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
File # [redacted]
           
Dear [redacted]:
 
In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that [redacted] has some concerns regarding charges to an account thought be closed. 
 
[redacted]’s account appears to be associated with [redacted] and she would need to contact ###-###-#### to bring closure to her concerns.
 
[redacted] may contact me at the number below with any additional questions.
 
We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.   In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration. 
 
Very truly yours, 
 
Ecole F[redacted]
Executive Customer Support
###-###-####
[email protected]

July 18, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID [redacted] Dear [redacted]...

[redacted]: In response to your letter, to the executive customer support division of Hughes, we have contacted [redacted] to resolve the outstanding matter. It is our understanding that [redacted] has some concerns regarding her service.  Our records indicate that [redacted]’s service is actually registered to Suzanne Lancaster and was activated on June 9, 2013. At the time [redacted] ordered his service, he had to agree to the terms and conditions of our subscriber agreement to begin his service with Hughes.  Hughes’ subscriber agreement contains specific language advising our customers that we do not guarantee minimum speeds.  “HNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDS.” When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. During peak hours, actual upload and download speed will likely be lower than speeds indicated.” While Hughes makes every effort to disclose our benefits and limitations, Hughes understands [redacted]’s frustration and concern. In the most recent speed and web response tests taken, the results indicate the service is operating as it should. We have offered [redacted] a complimentary diagnosis of his computer, router, web browser, etc. with Home Tech Support which Hughes uses to troubleshoot issues beyond the actual internet service. We have also agreed to have [redacted] troubleshoot with our advanced technical support agent if he is still experiencing issues after his Home Tech Support session. We informed [redacted] of our decision on July 18, 2014. We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.  Very truly yours,  Darron *. W[redacted]Executive Customer Support###-###-####[email protected]

July 24, 2014
**. [redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
Re: [redacted]
Case # [redacted]
Dear **. [redacted]:
In response to your letter, to the Executive Customer Support division of Hughes, it is our understanding that **. [redacted] has some additional concerns regarding her HughesNet service.
After further review, unfortunately, Hughes offer stands and will only be able to waive half of the early termination fee the balance is $192.50 which represents half of the early termination fee.
**. [redacted] would have signed the previous attachments at the time the technician installed the service.
**. [redacted] may contact me at the number below with any additional questions.
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration.
Very truly yours,
[redacted]
Executive Customer Support
###-###-####
[email protected]

I do not even know where to begin with all of the issues I have had since allowing this ** company to service my internet needs. Let me start with the fact that when I signed up I was offered free phone service. I found out the day my invoice was posted (and immediately debited from my back account, without my consent) that I was being charged $30 for the phone service. I was charged $60. I also ran out of data immediately. Found out from the customer service that we only had 10GB from 8 a.m. - 2:00 a.m. (Because that is when the highest streaming volume happens) and 50GB from 2:00 a.m. - 8 a.m. REALLY!!!!???? I had to call about my phone charge and was told that I had a 20 day grace period to cancel the phone service and the grace period was over and I will be charged $200 cancellation fee. I DIDNT EVEN KNOW I HAD SERVICE SO MY GRACE PERIOD SHOULD START FROM WHEN I KNOW I HAVE SERVICE!!! I said that and more to the agent and was promptly waived the fee and credited my account. However, I had just had the customer rep remove my credit card from their file so I would not be auto debited each month. I was not seeing a credit to me for my phone service after a few days so I called back...low and behold I need A CREDIT CARD ON FILE to receive my refund. I had to put I back on file for the refund. After I was refunded, I contacted them twice to remove my card info and it was not done. I was also informed on my second attempt to have my card information removed that if I choose to accept paper billing, I would be charged $5!!!! YOU ARE SERIOUSLY GOING TO CHARGE ME TO BILL ME FOR YOUR C[redacted] INTERNET SERVICE THAT I HATE WITH A PASSION!!!! I don't want auto debit because they don't even give you a chance to review your invoice before they take the money from you. THEN TODAY!!! I receive an email from them confirming with me that I activated the voice service on my account. OH NO I DIDNT!!!! I call and the rep says I do not have voice service activated...I don't buy it. I'm sure I will be charged on my next invoice. This company is the worst company I have EVER dealt with for anything in my life. I consider myself to be pretty patient, but I cannot hold back the anger I feel when I have to call theses is. Every time I see their commercial on television, it makes me angry. The Revdex.com is a joke if this company does not have an F rating. However, if you purchase their services, it's much easier for "their opinion" on the things they review to be that of a good standing company. DO YOURSELF A FAVOR DO NOT PURCHASE THIS SERVICE. I would rather look through and encyclopedia and send a handwritten letter to someone that deal with these jokers. I think it's funny that when you look at the complaints for this company there is a message stating that due to the high number of complaints, not all complaints can be shown. If my complaint makes it on the list, I will be shocked as I am also calling out the Revdex.com. Get it together. The Attorney General's Office needs to do something about this company and investigate its business practices. I will quit ranting because my blood pressure is peaked right now.

I received all equipment from Hughnet . I was not stratified with quality of product, which was the wireless telephone and Internet . I used it for one week paying $187.00 . Was told that my money would be refunded but now after they receivied equipment I called and I will not get a refund. I live out in the country and needed better internet and the telephone was an added plus. I do not want others to call and use hughesnet although, they say installation is waived on television. This is not true.

Service through Hughes Net (the only available service provider at the time) has been significantly dissatisfying. Customer service is awful. When signing a contract, we chose to pay the additional monthly cost (approximately $12.00/mo) for equipment repairs. When contacting customer service to request equipment repairs the customer service representative stated that they could not provide a cost for the repair because the technician charges when he/she comes out to conduct the repair. When the technician arrived, he stated that he does not handle money, but he would repair it regardless. During conversation with a technician, we asked how much it would cost to disconnect/cancel the contract would be; three weeks later we received an e-mail stating that the contract would be canceled at the end of the pre-paid service. When we contacted the customer service, again, they could not provide any answers, but were going to charge $325.00 to disconnect...and this disconnection was going to happen without our consent. They also stated that we had a $29.00 service fee for the technician service, which was a question that they previously could not provide an answer for. Then they stated that it would be a $25.00 fee to re-instate service that they were going to cancel without authorization. All this, might I add, with a fully paid (to current), never late, automatic withdraw customer. Consumer be ware, the service is sub-par, the customer service is by-far the worst I've ever experienced, their service desk is ignorant to their business, and their (albeit high) charges are inconsistent. We are completely dissatisfied with Hughes Net's service, but at the time it was the only service provider for our area.

April 21, 2014

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**. [redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
 
File # [redacted]
 
Dear **. [redacted]:
 
In response to your letter dated February 27 2009, to the executive customer care division of Hughes, we attempted to contact **. [redacted] to resolve the outstanding matter.  It is our understanding that **. [redacted] has some concerns regarding her service. 
 
Our executive customer care representative reviewed all pertinent database records prior to attempting contact with **. [redacted].  The Fair Access Policy, to ensure equal Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy (FAP). This policy applies to all HughesNet service plans. 
 
We are unable to send a log to **. [redacted] regarding our service; however she may view her usage amount at http://customercare.myhughesnet.com/.
 
While Hughes makes every effort to disclose our benefits and limitations, Hughes understands **. [redacted]’ frustration and concern. In light of the difficulties **. [redacted] has experienced with our service, we have issued a credit to her account in the amount of $71.16.
 
We left **. [redacted] a message advising her of our decision on 4/21/2014.
  
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
Very truly yours,
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The steps that it took to fix this issue should not be experienced by even the most pessimistic customer that they have.  I have called a number of times (should be on record) and faxed three times with the same response.  So when I was finally given an email address from only one representative of the Hughes Net service it finally went thru.  My rejection is for the remainder of the customers in my position that have been called up to deploy overseas and given a bogus facsimile number from these guys.  This needs to be fixed by this company ASAP before a simple Better Business Complaint becomes a class suit.  
Also since my account was carefully granted an exception on my refund.  Why not consider fixing the problems that led to this complaint.  My rejection of this response is simply not for me but for the next customers who run into the representatives like the Thailand branch who have no clue how to contact accounts management offices except by fax only that does not work.   Let's Keep Business Clean and really listen to the calls that you receive from customers to maintain quality assurance.
Regards,
[redacted]

I purchased Hughes Net for my internet service, it has been very slow. The customer care and service have been even more frustrating. They have requested to do reviews and service checks every time I call, these checks usually take a couple of hours while I sit on the phone in front of my computer responding to their questions. I have had a tech come out and install a complete new system because they couldn't find any thing specifically wrong and so in an attempt to correct problem the whole system was replaced without improving internet speed. In fact it was worse after a couple of days that they were supposed to be auditing signal and improving it. I've been told they would elevate the issue and a manager, high level tech would be calling, first one William said he would stay in contact and make sure problem was corrected. The phone number he gave me went to a office recording requiring a last name to find an extension, I was not given a last name. Following phone calls have resulted in only more frustration and apologies from phone operators and still no help. All the time my credit card has been charged a monthly fee even though I've repeatedly complained and requested help. I am currently waiting for a call from a manager after calling back after waiting 6 days from last camplaint when I was told a manager would be calling within 48 hours. No one seems to know William.

I had one of the worst experiences with this company. The customer service always gives you the run around, never a straight answer. I called complaining about not getting service and it was never resolved. When I did get a signal it wasn't strong at all. I called the company several times and complained about equipment failure and I finally finished my contract with them.
When I canceled my terms with Hughes Net they wanted their equipment back. They sent a box and a check off sheet with everything they wanted back. I sent it all back to their check off sheet. Months later I got billed for equipment they wanted back. I had no clue what equipment they wanted back due to the months that went by (4 months). Now they want their dish off my roof back and they already charged me for it. I could NEVER recommend this company to anyone!!!!
I also noticed that the amount I was paying every month was a lot higher than they quoted me at first. These past 2 years have been nothing but trouble and a pain in my pocket book.

April 22, 2014

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[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
 
File # [redacted]
 
Dear [redacted]:
 
In response to your letter to the executive customer care division of Hughes, it is our understanding that **. [redacted] has some concerns regarding her HughesNet service and is seeking a complimentary dispatch. 
 
“Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours.”
 
In light of the issues **. [redacted] experienced, Hughes has created a complimentary dispatch for a technician to arrive on site and preform a diagnostic. A technician will contact **. [redacted] for a convenient time to arrive on site.  
 
**. [redacted] may contact me with any additional questions.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:In response to Hughes net,I did not agree to any lease agreement, and the company and I have had numerous phone conversations, always  ending that the company will correct the errors they have made, which have not.  At this time I can no longer trust anything they say, so I want to end any dealings with them, and go with a company I can trust.  [redacted],  I have called Hughes and also sent a E-mail.  I will not be paying any bills from them or doing business with such a dishonest company.  Their response letter was again another lie, I never agreed to anything mentioned in that letter.
Sincerely   Cheryl F[redacted]

When should I be expecting the refund to my account?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Do not ever use hughesnet for your Internet they are a big rip off paid them $168.98 canceled after 2 days would not give me back the full price only give me back $72.81. Horrible customer service.