Huntington Area Postal Federal Credit Union

I have reviewed [redacted] complaint and her account.  She was charged a late fee of $9 and a restoral fee of $35.00. I have tried to reach [redacted] by both phone and email to discuss the issue with her.  However I was unable to reach her. As a courtesy I have issue credit to...

cover both the restoral fee and late fee.

Complaint: [redacted]
I am rejecting this response because:  I do not need the equipment.  They admit this in their response.  I do not have a TV.  It is very simple, give me my login information so that I can stream online.  That is all there is to it.  I have my own internet connection.  I do not need theirs.  I am paying for this service and they are withholding this service.  Their equipment does not make a bit of difference in whether I can stream or not.  They are not responding to the issue.  This does not make sense.  I spoke with Alice two times from RCN Customer Service.  She understands the issue and agreed that I should not need the RCN equipment.  Whoever is responding from RCN, does not understand that I do not need their equipment (which I have already paid for) to stream online.  All they need to do is give me my online password and mark the file complete.  No equipment required. Revdex.com please advise as to next steps.  Thank you for your assistance in this matter.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called Sara at RCN and they called the Police on me!
Regards,
[redacted]

I spoke to [redacted]  I apologized for the issue with a payment being processed causing her to be charged a $36 fee. I agreed to issue a credit of $36 to her account to cover the fee.

Complaint: [redacted]
I am rejecting this response because:
Recently spoke with RCN resolution and trying to resolve the issue
Regards,
[redacted]

Good morning,   RCN sent a supervisor out to his home and changed a fitting on the outside then swapped his equipment. I spoke to [redacted] and he said that corrected the issue.I placed a credit of $130.29 for the issues he was having. I also told him to call if the problem returns. RCN...

would like to keep giving [redacted] the service that he deserves. Sincerely, [redacted]

This customer is looking to obtain service in his name.  The lease for this address has been under his name since April.  His ex-girlfriend, who resided there, had service with us in her name starting in April and ending in November.  There is still a balance due on that account....

According to [redacted] his ex-girlfriend moved out in August.  Since [redacted] resided at this address during the time the debt was incurred, we would not be able to extend new service until the debt is resolved.

Good morning, I called [redacted] but have not heard back as of yet. I did apply 2 months credit to her account. Per the notes her internet service worked fine in the living room but not in the bedroom. Total of $107.67 credit. The trouble call in April was canceled. So there was...

really only 1 trouble call scheduled. Sincerely, AlyceAlyce K[redacted]

I spoke to the customer and reviewed his account.  He didn’t want to be billed for service after equipment was returned.  Equipment was returned on 02/16/16.  We stopped billing him as of 12/28/15.  However, while reviewing his account I did determine that we stopped his service...

on 11/30/15 but did not correctly stop the billing.  I issued credit of $121.95 to correct the balance.  I also removed a late fee that was charged after 11/30/15.

The problem has been resolved.Happy and please with the outcome.Thank you! 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We reviewed [redacted] account.  He was on a temporary disconnect.  However he was on this past the limits we have so he was reconnected and billing started.  Using the temporary disconnect has little benefit to the customer since he was going to be gone until September and he has...

his own equipment. I spoke to [redacted] and explained this to him.  He agreed to disconnect account and reconnect once he was ready in September.  We agreed to remove the charges on his bill to give him a zero balance.

Good morning,   [redacted] was installed on 6/05/16 and disconnected on 8/26/16. He did call in and hung up on our agent before she could try to help him. He still has our equipment so there is a charge of $191.00 plus tax $19.58 which will be taken off his bill when the equipment is...

returned. His balance will be $38.08 once he has a chance to return our equipment. Only 1 payment was made in the amount of $23.23 on 6/28/16. No refund will be sent since he still owes us $23.23.Sincerely, AlyceAlyce K[redacted]

[redacted] does not have a guaranteed price with RCN.  [redacted] was simply quoted a price; however prices are subject to change.    To reduce his current service charges [redacted] would need to update his equipment to match what is included by his buildings agreement.

Complaint: [redacted]
I am rejecting this response because: I was total by  Them that my month bill will be NO greater than $124.00 and that all the add HBO was included in the monthly bill.
Regards,
[redacted]

I spoke to [redacted] and apologized for the issues she had.  She stated that she was told by a technician that underground lines needed to be replaced.I confirmed this with our local market.  The lines were replaced on 04/19/17.  I followed up with the [redacted] after that to...

assure the service was properly working.  I have also applied credit to their account to cover 2 months of service for the issues they had.  This is in addition to prior credits given.

Complaint: [redacted]
I am rejecting this response because:The $10 fee increase per month, per year (resulting in a 75% fee increase over 3 years) was never disclosed upfront. When I asked RCN for documentation of this disclosure, they were unable to provide this to me.  It is also not listed on their website currently.  While they DO mention that prices are subject to change, they do not disclose that they are subject to an increase of over 25% each year.  In the 3rd year they were charging me $71 for 50 MBbs of basic internet service without cable.
An ethical advertisement should list the actual price of service and then indicate the discounted rate.  RCN did not state the actual price was $71/month when I signed the contract...and it is not listed on their website currently.  Failure to disclose this information robs the consumer from making an educated purchasing decision.
Regards,
[redacted]

Good morning, Mr. [redacted] was notified on the bill sent out on 11/07/15 that his promotion would expire and he was placed in a new promotion that would raise the package price from $47.99 to $55.99 before taxes, fees and surcharges. I emailed the bill so he can see the letter that was included...

with his bill. Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The business has responded to me by phone and through the Revdex.com website in reference to complaint ID [redacted].  They reported that changes were made in their systems which restore me to my original plan, which is exactly the resolution I requested.  I want to acknowledge that the business responded very quickly and went out of their way to satisfy my complaint.  This resolution is completely satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
RCN committed to the total monthly billing of $53.49 for ALL services, and that is all they will receive, and not one cent more.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  My neighbors had access to all of our doings "online"...nothing was secured.  Even the technician that came out for the problem that we DID NOT CAUSE and had no control over, had said that was what the problem was.  Even still, I continue to have issues with connections of our devices in the household.  My service that I have been paying for was being used outside of my home, and I had no knowledge of it because I was never informed that I had to set my own password, and had terrible service for many months due to limited internet accessibility.  I was told by my rep at installation that I did not had to worry about the security because it was secured.  IT WAS NOT, and now I may be paying dearly for what may have been accessed that I may never know about.  One month credit of my service is not enough for what I may have been subjected to due to negligence on the part of RCN. 
Regards,
[redacted]