Hybrid Turf Corp

Mr [redacted] signed a contract with us and had a deadline for his rebate Normally we do 10% deposits and Progress payments of 45% on start date and 45% when job is complete Mr [redacted] 's job had a tight deadline, within month of signing contract, during our busy schedule we are normally filling out rebate forms and our current schedule is 4-weeks out Mr [redacted] 's job was started within week of signing his contract so we agreed that 1/down, with 1/payment on start date, with 1/due upon completion, which he signed and agreed uponWe started the job by back filling his islands, then installed base , and compacted the base We asked for the payment on the "start date" and performed work for a period of 2-days on his property Now the issues we are running into is the non progress payment, which puts Mr [redacted] in Breach of contract (Article of our contracts) Mr [redacted] also wants us to focus on the 90-sqft of islands, that will include mounding, mulch/rock and plantings, we have informed Mr [redacted] repeatedly that this is the LAST step as we do not want to have these materials fall between the base and the turf causing bumps and more work in the endMr [redacted] now thinks that we need to have the project finished 2/before the progress payment and this is not the case and we have discussed this on many occasions, and he refuses to pay his obligation Upon working on the job we also noticed that the electrical heading to his front lights on a post are NOT to code and informed him we can cover that area with turf and hide it, but he is insistent that we start cutting the electrical wire, which is not our job, nor covered under our insurance nor CSLB license We informed him if he wants us to do electrical to hire an electrician This stuff happens often when we remove grass and start to dig out front and back yards, we find all sorts of non code itemsWe have tried to continue working the job but we have moved over yards of base (Class II), yard of fill dirt for islands, weed spray, grading and compacting which has used up his payment to date We will gladly finish the project but in order to do our job we need the contracted payments to be made otherwise a STOP work notice is given and we don't move until the account is brought current in accordance with our contracts Thank you [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHybrid Turf is claiming that they stopped working, speaking, or communicating with us in any way shape or form on 11/17/2015, without notice or talking to us about any issues because we were adding Tree Removal, Wall Building, Drain Install, Step Building or Stairs to the contract without being willing to sign off on a change orderI will take the opportunity to answer these claims Tree Removal: No tree removal was ever requested by usWe do not want nor have we ever wanted Hybrid Turf to remove any trees, there should be no need for a change order for something we do not want and have not requested that they do Step Building or Stairs: No step building or stairs have been requested by us Drain Install/Wall Building: This was discussed, the problem came up originally when Hybrid Turf had raised the area under the trampoline in our back yard which was part of the their planThe raising of the area created a slope that would direct rain water toward our back doorHybrid Turf suggested that we needed to install drains in this area or lower the area under the trampoline and build a wall next to it that would hold up that new slope I knew that we had at least one drain in the area but it had been covered up by Hybrid Turf when they placed gravel in the area and compacted itHybrid Turf found that we had two drains in that area near the back door already they just had to uncover them, which they didWhy would we pay to have drains installed when we already have them in place? Uncovering the drains was an added cost for Hybrid Turf and I understand and sympathize with that, however since it was their mistake to cover them up in the first place it is not a cost that I was willing to subsidize Hybrid Turf then suggested that they would raise the height of the X cement step under the door to ensure that we would not have any issues with water coming in through the back doorThis work was completedNo change of work order was requested nor should one have been needed considering the problem resulted from their design flaw, in raising the area around the trampoline and creating the slope The following things are in the contract that Hybrid Turf promised to do but have not done: · Patio Extension 20Xwith curved edge, matching pavers style and install from opposite side of the house · Turf fringe around back areas · Increase mulch area for swing and trampoline · Connect walkway from side to back yard and door · Re-mulch play area Front Yard · feet perimeter of River Rock · Add succulents · Turf main area of front yard As of the todays date, 12/09/2015, we have no Turf front or back yard, no paver patio, no pathway, no succulents, no river rock, and no mulched play areasWe have only compacted gravel on our front and back yardsThat is it To date we have paid Hybrid Turf $USD on 09/02/for scheduling, $USD on 09/23/at the original start date of the project and finally $USD on 11/03/as the second installment due before the turf was to be installed per the contractHybrid Turf promised at that time that we were only a week or two away from the project being completed when we paid them the second installment payment on 11/03/I am writing this response on 12/09/ The drains were uncovered and the back step was raisedThis work was completed on 11/07/I spoke to a Hybrid Turf employee on 11/10/who promised that they were getting the pavers and they would be out soon to install themAfter this date Hybrid cut off all communication with us, we tried numerous times to communicate with them concerning an update on when we could expect the project to be completed with negative results I sent a text to the Hybrid Turf on 11/17/requesting an update on when we could expect completion of our projectIn this text, I explained that per the contract the project should have been completed by 10/21/and that we have been very patient to this pointThe contract specifically states that the work “Should not take later than four weeks to complete.” By my calculation that final finish date would have been on 10/21/ As a result of this we consider Hybrid Turf to have abandoned the projectThe idea that the project is somehow on hold according to Hybrid Turf is news to us As for the assertion that we have yelled and screamed at them this is preposterous nonsenseAll communication that we have had with Hybrid Turf employees has been respectful, professional and courteous up until they took our money and then decided to abandon the project Regards, [redacted] and [redacted] ***

Mr [redacted] signed our contract and our terms of agreement which has already been addressed As mentioned in our previous statement of how we process our payments, here it is again as follows: 1/down to secure the spot of his deadline, 1/when we start the project, and a 1/when we are 100% completely finished The terms were addressed and discussed more than once with him Typically if a client has a deadline of greater than a month and it is not a “rushed” or “deadline” job we will collect 10% deposit, 45% progress payment for materials (this eliminates any mechanics liens for materials) and Final payment after walkthrough and inspection Mr [redacted] ’s “estimates” and “approximately”, there are many flawsFirstly, Mr [redacted] claims that he was not present nor notified when we were going to be there, this is false, earlier that morning we had called Mr [redacted] , he was not home, but his wife was and we notified her of us starting, she kindly agreed to let us start without them being there as they would later arrive in the afternoonMr [redacted] was also not present during the second day we arrived to do the base work, so his claims of how long we worked or how many associates were present cannot be verified by Mr [redacted] Mr [redacted] ’s claim what was and what was not done based of off his “approximate estimates” does not match up with the work our crew had actually started As mentioned again, once we begin/start/show/apply work on a client’s job we request the progress payment after the crew has done their part ensuring they have progressed (progress payment) prior to our next visit Mr [redacted] also states that he had come home to Class “dirt” placed down and we compacted “some” but not “all” in the island areas Our crew did indeed put Class base, and had compacted and worked on their yard This is considered us starting the project We never stated when we would be finished, our motives are to not rush but to perfect our clients’ jobs and work with the materials and hours we have in the day We moved yard of Dirt for mounding on the islands and full loads from our trailer that holds yards of Class II baseMr [redacted] ’s job is around sqft and that requires yards of Class II to cover roughly sqft Mr [redacted] then claims that we did not put weed cloth prior to the base Our routine includes the weed spray(1st), base(2nd), weed fabric(3rd), and finally turf (last) We do not need to wait a couple of days for the weed spray to take its course; it will be effective the day it is sprayed, we also removed the growing weeds that were visible Mr [redacted] enforces that 2/was not finished to his needs in order for him to proceed with a progress payment 2/completion was never a number or negotiated as part of the equation towards our payment process When we sign a contract, if there is a deadline, we collect 1/3, receive the progress payment of 1/on START date, and do not request the final payment until it is 100% completed (which may take days, a week, or longer, until the job is 100% perfect and to client’s satisfactionWe are not doing the bare minimum to receive the progress payment like Mr [redacted] states; it is to ensure the progress from start to finish is being executed and properly funded until the job is perfectWe do not like to be put on a deadline or rushed to a certain checkpoint; we take our time with our clients to make sure it is absolutely perfect Mr [redacted] ’s refusal to keep his contracted obligation puts him in a breach of contract (Article 3) and ultimately is not cooperating to the original agreement and thus creating his own gauge of what he believes is “progress.” Mr [redacted] then goes into detail about how great his credit score is, which is the least of our concern, since we do not finance progects Mr [redacted] goes on to state that he has many friends that are interested in turf and that we should finish for their benefit, these are scare tactics that we do not condone nor partake We started Mr [redacted] ’s project full knowing he has a Socal Watersmart deadline and his refusal to abide by the contract will force him to miss his deadline, not Hybrid Turf Corp’s fault Hybrid Turf Corp runs a very coordinated and calculated operation, we are open for discussion on how to get this project finished, but the lack of payment and cooperation makes this very difficult We are open for discussion, at this point we have spent a little more money on this project than Mr [redacted] has paid Hybrid Turf Corp

Mr [redacted] signed a contract with us and had a deadline for his rebate Normally we do 10% deposits and Progress payments of 45% on start date and 45% when job is complete Mr [redacted] 's job had a tight deadline, within month of signing contract, during our busy schedule we are normally filling out rebate forms and our current schedule is 4-weeks out Mr [redacted] 's job was started within week of signing his contract so we agreed that 1/down, with 1/payment on start date, with 1/due upon completion, which he signed and agreed upon.We started the job by back filling his islands, then installed base , and compacted the base We asked for the payment on the "start date" and performed work for a period of 2-days on his property Now the issues we are running into is the non progress payment, which puts Mr [redacted] in Breach of contract (Article of our contracts) Mr [redacted] also wants us to focus on the 90-sqft of islands, that will include mounding, mulch/rock and plantings, we have informed Mr [redacted] repeatedly that this is the LAST step as we do not want to have these materials fall between the base and the turf causing bumps and more work in the end.Mr [redacted] now thinks that we need to have the project finished 2/before the progress payment and this is not the case and we have discussed this on many occasions, and he refuses to pay his obligation Upon working on the job we also noticed that the electrical heading to his front lights on a post are NOT to code and informed him we can cover that area with turf and hide it, but he is insistent that we start cutting the electrical wire, which is not our job, nor covered under our insurance nor CSLB license We informed him if he wants us to do electrical to hire an electrician This stuff happens often when we remove grass and start to dig out front and back yards, we find all sorts of non code items.We have tried to continue working the job but we have moved over yards of base (Class II), yard of fill dirt for islands, weed spray, grading and compacting which has used up his payment to date We will gladly finish the project but in order to do our job we need the contracted payments to be made otherwise a STOP work notice is given and we don't move until the account is brought current in accordance with our contractsThank you [redacted]

Of course they reject it they are delusional Ever see someone eat a whole meal at a restaraunt then compain that the entire meal was awful and doesn't want to pay, even after going off the menu or asking for Medium well, you deliver medium well and they change their minds after the steak arrives? This is the issues with the *** contract Literally overwhelming with phone calls and asking our guys to perform tasks out of the scope of work I have already laid out the job and performance that we completed with nothing but changes upon more changes, throughout the entire projectSadly, as a contractor, we do not know how people react to work being performed on their property and some people like to take advantage and change items All of our contracts state that all change orders are to be in writting and paid in full prior to starting They are in Breach of contract plain and simple I do not beleive they will ever be satisfied untill they get all their monies back and then some, which is extortion and covered under the COntractor's Law in state of California There has been a Stop Work Notice given and we followed the letter of the law

*** *** originally hired us, then couldn't afford the project then later signed a contract with a deposit, then cancelled again We have his refund in the works but refund checks need to go through a process and it is not a $purchase at *** or HomeDepot when you just get a
small amount or pocket change in return The refund is in process and he will get it back, he just won't get it back until the process is over We need to make sure the deposit check is cleared and free of any reversals otherwise this would be money laundering, so to answer his request, the refund check is in process and his demands on timing is not under my control nor his, it is a process.
Thank you and contact me with any questions
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[More statements from *** *** He could not commit to a date and now will not commit to our refund It's very simple you have our money and never started the job so cut a check As a one time business owner there is no process, do the right thingYou stated that you will send a picture of the refund, never happened like everything else that you have communicated.]Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr*** is not being honest about what he wrote First of all, I showed him the small pieces off concrete that needed to be removedHe agreed and stated it would not be a problemI do have an electrician that can respond if there is a problem but the fact that there may be wires going the the Post was never addressed by Mr*** His employees, two at on the first day delivered some dirt that was removed from another job site and approximately 1/yard was thrown onto the Center Islands This was told to me by his employees because I questioned the the poor quality of the dirt The were at my house approximately minutes or less because they shoved the dirt off a trailer that was attached to a pick up truckI requested from both Mr*** and his assistant that I be given advanced notice prior to any of his employees arriving to do work at our house I was not given advanced notice when three employees arrived at my house sometime after noonMy wife and I had an appointmentWhen I returned home I noticed the workers had places down some Class dirt and compacted some of it but not all They covered the Irrigation Access to the shut off/ turn on value and a drain opening There was not Weed Cloth placed down prior to the Class Dirt The few weeds that were in the yard were to be sprayed and waiting period several days were to take place to insure all weeds were dead prior to placing the weed cloth downI am sure this did not take place nor is their yards of class on the front lawnI estimate there maybe yards were distributed about the front yard and I am willing to have is calculated by an independent person of company
I was immediately asked for another check in the amount of $1, I telephoned Mr*** and stated the problems and the contract we agreed upon, the work was no where near being three quarters completed and that the work that had been done was sub-standard and we were not where closeI was not going to risk any addition money by giving Mr*** any additional money for the work that I see He has inflated the invoice as to the amount of Dirt and number of works/ hours that were spent on this job to dateHis assistant sent me an e-mail asking what I needed to be accomplished before they receive the next paymentI stated what had to happened and I replied to the e-mail outlining in detail what should be done in accordance with our agreement The soil in the Decorative Center Islands needs to be Amended and moundedWeed Cloth to be placed over the top and the plants which we purchasedHis employees are to plant to Palm tree and PlantsStet up a Drip line to each plant I have an irrigation pipe going to each Center island The weed Cloth Barrier should have been placed against the dirt prior to the Class Dirt being appliedAfter this there was supposed to be two inches of dirt granite (DG) placed over the Class medium This is stardust procedure in the Artificial Turf industryI had several bids prior to the one receive by HyBird and each sales person explained the installation processI am requesting return of my deposit of $1,833.15, which is more then required by the State of California Contractor's Licensing BoardYou can check it out on lineMrr*** can remove the Class dirt and the soil he had placed on the center islands in my presence and to my satisfaction insuring nothing is damaged It is very evident Mr*** is/was going to do the bare minimum and move on He is attempting to put pressure on us to make another advance payment without the work being done which is sub-par to say the leastand I will not cave in I informed Mr*** I have the highest credit rating and have held positions of extreme confidence requiring the highest integrityIf this can not be adjudicated here then it can be decided in courtAt this point I stand to lose the Southern California Be Water Wise Rebate Mr*** or his employees did not excavate the front lawnI had it done prior to engaging HyBird to install the Turf If I omitted anything information you may require I can address it at a later time Mr*** is having a serious problem with embellishing and the facts surrounding this project Hopefully, Mr*** will reconsider his business ethics and be more candid with potential clientsI welcome anyone from your office to inspect my property and the work that has be performedI thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** is not being honest about what he wrote First of all, I showed him the small pieces off concrete that needed to be removedHe agreed and stated it would not be a problemI do have an electrician that can respond if there is a problem but the fact that there may be wires going the the Post was never addressed by Mr*** His employees, two at on the first day delivered some dirt that was removed from another job site and approximately 1/yard was thrown onto the Center Islands This was told to me by his employees because I questioned the the poor quality of the dirt The were at my house approximately minutes or less because they shoved the dirt off a trailer that was attached to a pick up truckI requested from both Mr*** and his assistant that I be given advanced notice prior to any of his employees arriving to do work at our house I was not given advanced notice when three employees arrived at my house sometime after noonMy wife and I had an appointmentWhen I returned home I noticed the workers had places down some Class dirt and compacted some of it but not all They covered the Irrigation Access to the shut off/ turn on value and a drain opening There was not Weed Cloth placed down prior to the Class Dirt The few weeds that were in the yard were to be sprayed and waiting period several days were to take place to insure all weeds were dead prior to placing the weed cloth down.I am sure this did not take place nor is their yards of class on the front lawnI estimate there maybe yards were distributed about the front yard and I am willing to have is calculated by an independent person of company I was immediately asked for another check in the amount of $1, I telephoned Mr*** and stated the problems and the contract we agreed upon, the work was no where near being three quarters completed and that the work that had been done was sub-standard and we were not where closeI was not going to risk any addition money by giving Mr*** any additional money for the work that I see He has inflated the invoice as to the amount of Dirt and number of works/ hours that were spent on this job to dateHis assistant sent me an e-mail asking what I needed to be accomplished before they receive the next paymentI stated what had to happened and I replied to the e-mail outlining in detail what should be done in accordance with our agreement The soil in the Decorative Center Islands needs to be Amended and moundedWeed Cloth to be placed over the top and the plants which we purchasedHis employees are to plant to Palm tree and PlantsStet up a Drip line to each plant I have an irrigation pipe going to each Center island The weed Cloth Barrier should have been placed against the dirt prior to the Class Dirt being appliedAfter this there was supposed to be two inches of dirt granite (DG) placed over the Class medium This is stardust procedure in the Artificial Turf industryI had several bids prior to the one receive by HyBird and each sales person explained the installation process.I am requesting return of my deposit of $1,833.15, which is more then required by the State of California Contractor's Licensing BoardYou can check it out on lineMrr*** can remove the Class dirt and the soil he had placed on the center islands in my presence and to my satisfaction insuring nothing is damaged It is very evident Mr*** is/was going to do the bare minimum and move on He is attempting to put pressure on us to make another advance payment without the work being done which is sub-par to say the leastand I will not cave in I informed Mr*** I have the highest credit rating and have held positions of extreme confidence requiring the highest integrityIf this can not be adjudicated here then it can be decided in courtAt this point I stand to lose the Southern California Be Water Wise Rebate Mr*** or his employees did not excavate the front lawnI had it done prior to engaging HyBird to install the Turf If I omitted anything information you may require I can address it at a later time Mr*** is having a serious problem with embellishing and the facts surrounding this project Hopefully, Mr*** will reconsider his business ethics and be more candid with potential clientsI welcome anyone from your office to inspect my property and the work that has be performed.I thank you
Regards,
*** ***

[redacted] originally hired us, then couldn't afford the project then later signed a contract with a deposit, then cancelled again.  We have his refund in the works but refund checks need to go through a process and it is not a $5 purchase at [redacted] or HomeDepot when you just get a small...

amount or pocket change in return.  The refund is in process and he will get it back, he just won't get it back until the process is over.  We need to make sure the deposit check is cleared and free of any reversals otherwise this would be money laundering, so to answer his request, the refund check is in process and his demands on timing is not under my control nor his, it is a process. Thank you and contact me with any questions [redacted]

The [redacted] contract has been put on hold due to homeowner not willing to sign change orders or take contractors advise. We have performed our duties on this project without misallocating fundsHybrid turf has performed the following actions:Complete removal of grass and debris (Front and back...

yard)Disposal of grass and debrisComplete base installation front yardEdging in front yard completedDemo of tile in back yardDisposal of tileBase install in backyardLevel tiers as per contract in backyardRemove swing set and rotateMove trampolineRemove all the Rubber mulch and disperse in area designated by homeownerAdded height to backdoor step 3’x3’Added work not willing to sign off for change order:Tree RemovalWall buildingDrain installStep building or stairsProblems arose on jobsite in many levels:For starters my guys were instructed to remove trees that were not in contract, but taking advantage of the workers on the first day of the projectThen they wanted the back yard level, which was not in contract but to be tiers so there was a trampoline section and swingset section, after discussing with them it was a 3’ drop over 45’ we would need to either build walls to keep the area from sliding on one side or the other.  They refused and sign any change order this effect yet still wanted to change the areas to be same level.  Again this is a change order refused to be addressed.Next was the drainage, the [redacted] kept saying we want this particular area to be drained down the side of the hill, 45’ away.  While keeping the area flat and not paying for or installing a drain, nor the re grading to area stated above.  I mentioned many times that if they want it to drain, we need to install a drain.  They refused and we came up with a solution of adding surface concrete to their back door step.  All Hybrid Turf was told was “my husband does not think we need a drain” from Mrs [redacted].Next was the regrading and steps to be added for a walkway that was not part of our contract.  They were fearing that they would slip on a walkway between side and back yard.  As you can see there is no walkway connection section in our contract and this was a constant with them, always wanting to add work, add projects and just yell and scream.  I asked them repeatedly to stop this type of behavior and just because we are doing grass and pavers that regrading, wall building, drains, and tree removal is NOT part of what we are doing.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hybrid Turf is claiming that they stopped working, speaking, or communicating with us in any way shape or form on 11/17/2015, without notice or talking to us about any issues because we were adding Tree Removal, Wall Building, Drain Install, Step Building or Stairs to the contract without being willing to sign off on a change order. I will take the opportunity to answer these claims.
Tree Removal: No tree removal was ever requested by us. We do not want nor have we ever wanted Hybrid Turf to remove any trees, there should be no need for a change order for something we do not want and have not requested that they do.
Step Building or Stairs: No step building or stairs have been requested by us.
Drain Install/Wall Building: This was discussed, the problem came up originally when Hybrid Turf had raised the area under the trampoline in our back yard which was part of the their plan. The raising of the area created a slope that would direct rain water toward our back door. Hybrid Turf suggested that we needed to install drains in this area or lower the area under the trampoline and build a wall next to it that would hold up that new slope.
I knew that we had at least one drain in the area but it had been covered up by Hybrid Turf when they placed gravel in the area and compacted it. Hybrid Turf found that we had two drains in that area near the back door already they just had to uncover them, which they did. Why would we pay to have drains installed when we already have them in place? Uncovering the drains was an added cost for Hybrid Turf and I understand and sympathize with that, however since it was their mistake to cover them up in the first place it is not a cost that I was willing to subsidize.
Hybrid Turf then suggested that they would raise the height of the 3 X 3 cement step under the door to ensure that we would not have any issues with water coming in through the back door. This work was completed. No change of work order was requested nor should one have been needed considering the problem resulted from their design flaw, in raising the area around the trampoline and creating the slope.
The following things are in the contract that Hybrid Turf promised to do but have not done:
·         Patio Extension 20X20 with curved edge, matching pavers style and install from opposite side of the house
·         Turf fringe around back areas
·         Increase mulch area for swing and trampoline
·         Connect walkway from side to back yard and door
·         Re-mulch play area
Front Yard
·         2 feet perimeter of River Rock
·         Add succulents
·         Turf main area of front yard
As of the todays date, 12/09/2015, we have no Turf front or back yard, no paver patio, no pathway, no succulents, no river rock, and no mulched play areas. We have only compacted gravel on our front and back yards. That is it.
To date we have paid Hybrid Turf $1000.00 USD on 09/02/2015 for scheduling, $4000.00 USD on 09/23/2015 at the original start date of the project and finally $5000.00 USD on 11/03/2015 as the second installment due before the turf was to be installed per the contract. Hybrid Turf promised at that time that we were only a week or two away from the project being completed when we paid them the second installment payment on 11/03/2015. I am writing this response on 12/09/2015.
The drains were uncovered and the back step was raised. This work was completed on 11/07/2015. I spoke to a Hybrid Turf employee on 11/10/2015 who promised that they were getting the pavers and they would be out soon to install them. After this date Hybrid cut off all communication with us, we tried numerous times to communicate with them concerning an update on when we could expect the project to be completed with negative results.
I sent a text to the Hybrid Turf on 11/17/2015 requesting an update on when we could expect completion of our project. In this text, I explained that per the contract the project should have been completed by 10/21/2015 and that we have been very patient to this point. The contract specifically states that the work “Should not take later than four weeks to complete.” By my calculation that final finish date would have been on 10/21/2015.
As a result of this we consider Hybrid Turf to have abandoned the project. The idea that the project is somehow on hold according to Hybrid Turf is news to us.
As for the assertion that we have yelled and screamed at them this is preposterous nonsense. All communication that we have had with Hybrid Turf employees has been respectful, professional and courteous up until they took our money and then decided to abandon the project. 
Regards,[redacted] and [redacted]

Mr [redacted] signed a contract with us and had a deadline for his rebate.  Normally we do 10% deposits and Progress payments of 45% on start date and 45% when job is complete.  Mr [redacted]'s job had a tight deadline, within 1 month of signing contract, during our busy schedule we are normally...

filling out rebate forms and our current schedule is 4-6 weeks out.  Mr [redacted]'s job was started within 1 week of signing his contract so we agreed that 1/3 down, with 1/3 payment on start date, with 1/3 due upon completion, which he signed and agreed upon.We started the job by back filling his islands, then installed base , and compacted the base.  We asked for the payment on the "start date" and performed work for a period of 2-3 days on his property.   Now the issues we are running into is the non progress payment, which puts Mr [redacted] in Breach of contract (Article 3 of our contracts).  Mr [redacted] also wants us to focus on the 90-110 sqft of islands, that will include mounding, mulch/rock and plantings, we have informed Mr [redacted] repeatedly that this is the LAST step as we do not want to have these materials fall between the base and the turf causing bumps and more work in the end.Mr [redacted] now thinks that we need to have the project finished 2/3 before the progress payment and this is not the case and we have discussed this on many occasions, and he refuses to pay his obligation.  Upon working on the job we also noticed that the electrical heading to his front lights on a post are NOT to code and informed him we can cover that area with turf and hide it, but he is insistent that we start cutting the electrical wire, which is not our job, nor covered under our insurance nor CSLB license.  We informed him if he wants us to do electrical to hire an electrician.  This stuff happens often when we remove grass and start to dig out front and back yards, we find all sorts of non code items.We have tried to continue working the job but we have moved over 9 yards of base (Class II), 1 yard of fill dirt for islands, weed spray, grading and compacting which has used up his payment to date.  We will gladly finish the project but in order to do our job we need the contracted payments to be made otherwise a STOP work notice is given and we don't move until the account is brought current in accordance with our contractsThank you [redacted]

Mr [redacted] signed a contract with us and had a deadline for his rebate.  Normally we do 10% deposits and Progress payments of 45% on start date and 45% when job is complete.  Mr [redacted]'s job had a tight deadline, within 1 month of signing contract, during our busy schedule we are normally...

filling out rebate forms and our current schedule is 4-6 weeks out.  Mr [redacted]'s job was started within 1 week of signing his contract so we agreed that 1/3 down, with 1/3 payment on start date, with 1/3 due upon completion, which he signed and agreed upon.
We started the job by back filling his islands, then installed base , and compacted the base.  We asked for the payment on the "start date" and performed work for a period of 2-3 days on his property.   Now the issues we are running into is the non progress payment, which puts Mr [redacted] in Breach of contract (Article 3 of our contracts).  Mr [redacted] also wants us to focus on the 90-110 sqft of islands, that will include mounding, mulch/rock and plantings, we have informed Mr [redacted] repeatedly that this is the LAST step as we do not want to have these materials fall between the base and the turf causing bumps and more work in the end.
Mr [redacted] now thinks that we need to have the project finished 2/3 before the progress payment and this is not the case and we have discussed this on many occasions, and he refuses to pay his obligation.  Upon working on the job we also noticed that the electrical heading to his front lights on a post are NOT to code and informed him we can cover that area with turf and hide it, but he is insistent that we start cutting the electrical wire, which is not our job, nor covered under our insurance nor CSLB license.  We informed him if he wants us to do electrical to hire an electrician.  This stuff happens often when we remove grass and start to dig out front and back yards, we find all sorts of non code items.
We have tried to continue working the job but we have moved over 9 yards of base (Class II), 1 yard of fill dirt for islands, weed spray, grading and compacting which has used up his payment to date.  We will gladly finish the project but in order to do our job we need the contracted payments to be made otherwise a STOP work notice is given and we don't move until the account is brought current in accordance with our contracts
Thank you 
[redacted]

Mr. [redacted] signed our
contract and our terms of agreement which has already been addressed.  As mentioned in our previous statement of how
we process our payments, here it is again as follows: 1/3 down to secure the
spot of his deadline, 1/3 when we start the project, and a 1/3 when we
are 100% completely finished.  The terms
were addressed and discussed more than once with him.  Typically if a client has a deadline of
greater than a month and it is not a “rushed” or “deadline” job we will collect
10% deposit, 45% progress payment for materials (this eliminates any mechanics liens
for materials) and Final payment after walkthrough and inspection.
                     Mr [redacted]’s “estimates” and “approximately”,
there are many flaws. Firstly, Mr [redacted] claims that he was not present nor notified
when we were going to be there, this is false, earlier that morning we had
called Mr. [redacted], he was not home, but his wife was and we notified her of us
starting, she kindly agreed to let us start without them being there as they
would later arrive in the afternoon. Mr [redacted] was also not present during the
second day we arrived to do the base work, so his claims of how long we worked
or how many associates were present cannot be verified by Mr [redacted].  Mr. [redacted]’s claim what was and what was not
done based of off his “approximate estimates” does not match up with the work
our crew had actually started.  As
mentioned again, once we begin/start/show/apply work on a client’s job we
request the progress payment after the crew has done their part ensuring they
have progressed (progress payment) prior to our next visit.  Mr. [redacted] also states that he had come home
to Class 2 “dirt” placed down and we compacted “some” but not “all” in the
island areas.  Our crew did indeed put
Class 2 base, and had compacted and worked on their yard.  This is considered us starting the
project.  We never stated when we would
be finished, our motives are to not rush but to perfect our clients’ jobs and
work with the materials and hours we have in the day.   We moved 1 yard of Dirt for mounding on the
islands and 3 full loads from our trailer that holds 3 yards of Class II base. Mr
[redacted]’s job is around 1000 sqft and that requires 3 yards of Class II to
cover roughly 1000 sqft.  Mr. [redacted]
then claims that we did not put weed cloth prior to the base.  Our routine includes the weed spray(1st),
base(2nd), weed fabric(3rd), and finally turf (last).  We do not need to wait a couple of days for
the weed spray to take its course; it will be effective the day it is sprayed,
we also removed the growing weeds that were visible. 
                     Mr. [redacted] enforces that 2/3 was not finished
to his needs in order for him to proceed with a progress payment.  2/3 completion was never a number or
negotiated as part of the equation towards our payment process.  When we sign a contract, if there is a
deadline, we collect 1/3, receive the progress payment of 1/3 on START date, and
do not request the final payment until it is 100% completed (which may take
days, a week, or longer, until the job is 100% perfect and to client’s
satisfaction. We are not doing the bare minimum to receive the progress payment
like Mr. [redacted] states; it is to ensure the progress from start to finish is
being executed and properly funded until the job is perfect. We do not like to
be put on a deadline or rushed to a certain checkpoint; we take our time with
our clients to make sure it is absolutely perfect.  Mr [redacted]’s refusal to keep his contracted
obligation puts him in a breach of contract (Article 3) and ultimately is not cooperating
to the original agreement and thus creating his own gauge of what he believes
is “progress.”  Mr. [redacted] then goes
into detail about how great his credit score is, which is the least of our
concern, since we do not finance progects. 
                     Mr [redacted] goes on to state that he has many
friends that are interested in turf and that we should finish for their
benefit, these are scare tactics that we do not condone nor partake.  We started Mr [redacted]’s project full knowing
he has a Socal Watersmart deadline and his refusal to abide by the contract
will force him to miss his deadline, not Hybrid Turf Corp’s fault.
                     Hybrid Turf Corp runs a very coordinated and
calculated operation, we are open for discussion on how to get this project
finished, but the lack of payment and cooperation makes this very
difficult.  We are open for discussion,
at this point we have spent a little more money on this project than Mr [redacted]
has paid Hybrid Turf Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[More false statements from [redacted].  He could not commit to a date and now will not commit to our refund.  It's very simple you have our money and never started the job so cut a check.  As a one time business owner there is no process, do the right thing. You stated that you will send a picture of the refund, never happened like everything else that you have communicated.]
Regards,
[redacted]

baseline; white-space: pre-wrap;">The [redacted] contract has been put on hold due to homeowner not willing to sign change orders or take contractors advise. We have performed our duties on this project without misallocating funds
Hybrid turf has performed the following actions:
Complete removal of grass and debris (Front and back yard)
Disposal of grass and debris
Complete base installation front yard
Edging in front yard completed
Demo of tile in back yard
Disposal of tile
Base install in backyard
Level tiers as per contract in backyard
Remove swing set and rotate
Move trampoline
Remove all the Rubber mulch and disperse in area designated by homeowner
Added height to backdoor step 3’x3’
Added work not willing to sign off for change order:
Tree Removal
Wall building
Drain install
Step building or stairs
Problems arose on jobsite in many levels:
For starters my guys were instructed to remove trees that were not in contract, but taking advantage of the workers on the first day of the project
Then they wanted the back yard level, which was not in contract but to be tiers so there was a trampoline section and swingset section, after discussing with them it was a 3’ drop over 45’ we would need to either build walls to keep the area from sliding on one side or the other.  They refused and sign any change order this effect yet still wanted to change the areas to be same level.  Again this is a change order refused to be addressed.
Next was the drainage, the [redacted] kept saying we want this particular area to be drained down the side of the hill, 45’ away.  While keeping the area flat and not paying for or installing a drain, nor the re grading to area stated above.  I mentioned many times that if they want it to drain, we need to install a drain.  They refused and we came up with a solution of adding surface concrete to their back door step.  All Hybrid Turf was told was “my husband does not think we need a drain” from Mrs [redacted].
Next was the regrading and steps to be added for a walkway that was not part of our contract.  They were fearing that they would slip on a walkway between side and back yard.  As you can see there is no walkway connection section in our contract and this was a constant with them, always wanting to add work, add projects and just yell and scream.  I asked them repeatedly to stop this type of behavior and just because we are doing grass and pavers that regrading, wall building, drains, and tree removal is NOT part of what we are doing.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hybrid Turf is claiming that they stopped working, speaking, or communicating with us in any way shape or form on 11/17/2015, without notice or talking to us about any issues because we were adding Tree Removal, Wall Building, Drain Install, Step Building or Stairs to the contract without being willing to sign off on a change order. I will take the opportunity to answer these claims.
Tree Removal: No tree removal was ever requested by us. We do not want nor have we ever wanted Hybrid Turf to remove any trees, there should be no need for a change order for something we do not want and have not requested that they do.
Step Building or Stairs: No step building or stairs have been requested by us.
Drain Install/Wall Building: This was discussed, the problem came up originally when Hybrid Turf had raised the area under the trampoline in our back yard which was part of the their plan. The raising of the area created a slope that would direct rain water toward our back door. Hybrid Turf suggested that we needed to install drains in this area or lower the area under the trampoline and build a wall next to it that would hold up that new slope.
I knew that we had at least one drain in the area but it had been covered up by Hybrid Turf when they placed gravel in the area and compacted it. Hybrid Turf found that we had two drains in that area near the back door already they just had to uncover them, which they did. Why would we pay to have drains installed when we already have them in place? Uncovering the drains was an added cost for Hybrid Turf and I understand and sympathize with that, however since it was their mistake to cover them up in the first place it is not a cost that I was willing to subsidize.
Hybrid Turf then suggested that they would raise the height of the 3 X 3 cement step under the door to ensure that we would not have any issues with water coming in through the back door. This work was completed. No change of work order was requested nor should one have been needed considering the problem resulted from their design flaw, in raising the area around the trampoline and creating the slope.
The following things are in the contract that Hybrid Turf promised to do but have not done:
·         Patio Extension 20X20 with curved edge, matching pavers style and install from opposite side of the house
·         Turf fringe around back areas
·         Increase mulch area for swing and trampoline
·         Connect walkway from side to back yard and door
·         Re-mulch play area
Front Yard
·         2 feet perimeter of River Rock
·         Add succulents
·         Turf main area of front yard
As of the todays date, 12/09/2015, we have no Turf front or back yard, no paver patio, no pathway, no succulents, no river rock, and no mulched play areas. We have only compacted gravel on our front and back yards. That is it.
To date we have paid Hybrid Turf $1000.00 USD on 09/02/2015 for scheduling, $4000.00 USD on 09/23/2015 at the original start date of the project and finally $5000.00 USD on 11/03/2015 as the second installment due before the turf was to be installed per the contract. Hybrid Turf promised at that time that we were only a week or two away from the project being completed when we paid them the second installment payment on 11/03/2015. I am writing this response on 12/09/2015.
The drains were uncovered and the back step was raised. This work was completed on 11/07/2015. I spoke to a Hybrid Turf employee on 11/10/2015 who promised that they were getting the pavers and they would be out soon to install them. After this date Hybrid cut off all communication with us, we tried numerous times to communicate with them concerning an update on when we could expect the project to be completed with negative results.
I sent a text to the Hybrid Turf on 11/17/2015 requesting an update on when we could expect completion of our project. In this text, I explained that per the contract the project should have been completed by 10/21/2015 and that we have been very patient to this point. The contract specifically states that the work “Should not take later than four weeks to complete.” By my calculation that final finish date would have been on 10/21/2015.
As a result of this we consider Hybrid Turf to have abandoned the project. The idea that the project is somehow on hold according to Hybrid Turf is news to us.
As for the assertion that we have yelled and screamed at them this is preposterous nonsense. All communication that we have had with Hybrid Turf employees has been respectful, professional and courteous up until they took our money and then decided to abandon the project. 
Regards,[redacted] and [redacted]

Quite the contrary, when we start the contracting process with any and everybody we never guarantee start and or progress dates.  The work we do is custom as every single client's yard is different with different needs and or desires.  The problem happened when a third party, not on the contract, intervened and mentioned to start on between a Friday 19 till Monday the 22nd.  We then received a demand to start on the Friday or they wanted to cancel.  So we decided that it was best if we go a separate way and start the refund process.

Of course they reject it they are delusional.  Ever see someone eat a whole meal at a restaraunt then compain that the entire meal was awful and doesn't want to pay, even after going off the menu or asking for Medium well, you deliver medium well and they change their minds after the steak arrives?  This is the issues with the [redacted] contract.  Literally overwhelming with phone calls and asking our guys to perform tasks out of the scope of work.  I have already laid out the job and performance that we completed with nothing but changes upon more changes, throughout the entire project
Sadly, as a contractor, we do not know how people react to work being performed on their property and some people like to take advantage and change items.  All of our contracts state that all change orders are to be in writting and paid in full prior to starting.  They are in Breach of contract plain and simple.  I do not beleive they will ever be satisfied untill they get all their monies back and then some, which is extortion and covered under the COntractor's Law in state of California.  There has been a Stop Work Notice given and we followed the letter of the law