Hybrid Turf Corp

Review: I contracted to have RyBrid Turf install artificial grass. The job is about 1/2 done. I've tried to contact them by phone and email for about 2 weeks with no response. Saturday 9/12/15 I went to his business address which turned out to be his house and it is empty and for rent. Another address turned out to be a mail drop location.

I believe he has skipped. I have paid him 2/3 of the job with $3,779.96 remaining.Desired Settlement: Finish the job within 2 weeks.

Review: We hired this company to do artificial turf and landscaping in April 2015.We made a 10% payment at that time. While waiting to hear about our application from water authority, the owner and his crew came out on 4/15/15 to do some of the clearing and to drop off base dirt, in which the owner requested 45% more in payment. We waited to hear from our water authority. May 4,2015 the owner's assistant called to notify us of the authorities rejection and also to schedule when our work could be started. We set the start date for the week of 5/23. Time went by and no work had been done. Calls, e-mails were exchanged and it was always "next week" from them. I believe to appease us on 6/20 his crew brought out more base dirt, and again they said "next week". When nothing started we called left voice mails, emails, and texted for another 2 weeks without any response. July 1,2015 we sent a notice of cancellation. Again, no response. It wasn't until the 3rd notice when we said we were getting an attorney and would report him to the state licensing board that we got a response. He offered to do the job mid-July or give us our money back. We had no faith that he would do the job so we asked for our money back. No money has been refunded to date. We have hired a lawyer who has sent letters, but no response. We want our money back!!! Tomorrow is Aug 1,2015 and this has gone on far too long.Desired Settlement: Refund of payments of $910 and $4286

Review: We contracted with Hybrid Turf on 09/02/15 to do turf,paver patio,mulch in play area and rock. [redacted] has taken $10,000 and has only put down gravel in yard. He and [redacted] have come up with

numerous excuses and now have not returned our phone calls or texts.Desired Settlement: We need to be refunded our money back so that we can have a company who doesn't scam and give the run to.

Business

Response:

The [redacted] contract has been put on hold due to homeowner not willing to sign change orders or take contractors advise. We have performed our duties on this project without misallocating fundsHybrid turf has performed the following actions:Complete removal of grass and debris (Front and back yard)Disposal of grass and debrisComplete base installation front yardEdging in front yard completedDemo of tile in back yardDisposal of tileBase install in backyardLevel tiers as per contract in backyardRemove swing set and rotateMove trampolineRemove all the Rubber mulch and disperse in area designated by homeownerAdded height to backdoor step 3’x3’Added work not willing to sign off for change order:Tree RemovalWall buildingDrain installStep building or stairsProblems arose on jobsite in many levels:For starters my guys were instructed to remove trees that were not in contract, but taking advantage of the workers on the first day of the projectThen they wanted the back yard level, which was not in contract but to be tiers so there was a trampoline section and swingset section, after discussing with them it was a 3’ drop over 45’ we would need to either build walls to keep the area from sliding on one side or the other. They refused and sign any change order this effect yet still wanted to change the areas to be same level. Again this is a change order refused to be addressed.Next was the drainage, the [redacted] kept saying we want this particular area to be drained down the side of the hill, 45’ away. While keeping the area flat and not paying for or installing a drain, nor the re grading to area stated above. I mentioned many times that if they want it to drain, we need to install a drain. They refused and we came up with a solution of adding surface concrete to their back door step. All Hybrid Turf was told was “my husband does not think we need a drain” from Mrs [redacted].Next was the regrading and steps to be added for a walkway that was not part of our contract. They were fearing that they would slip on a walkway between side and back yard. As you can see there is no walkway connection section in our contract and this was a constant with them, always wanting to add work, add projects and just yell and scream. I asked them repeatedly to stop this type of behavior and just because we are doing grass and pavers that regrading, wall building, drains, and tree removal is NOT part of what we are doing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hybrid Turf is claiming that they stopped working, speaking, or communicating with us in any way shape or form on 11/17/2015, without notice or talking to us about any issues because we were adding Tree Removal, Wall Building, Drain Install, Step Building or Stairs to the contract without being willing to sign off on a change order. I will take the opportunity to answer these claims.

Tree Removal: No tree removal was ever requested by us. We do not want nor have we ever wanted Hybrid Turf to remove any trees, there should be no need for a change order for something we do not want and have not requested that they do.

Step Building or Stairs: No step building or stairs have been requested by us.

Drain Install/Wall Building: This was discussed, the problem came up originally when Hybrid Turf had raised the area under the trampoline in our back yard which was part of the their plan. The raising of the area created a slope that would direct rain water toward our back door. Hybrid Turf suggested that we needed to install drains in this area or lower the area under the trampoline and build a wall next to it that would hold up that new slope.

I knew that we had at least one drain in the area but it had been covered up by Hybrid Turf when they placed gravel in the area and compacted it. Hybrid Turf found that we had two drains in that area near the back door already they just had to uncover them, which they did. Why would we pay to have drains installed when we already have them in place? Uncovering the drains was an added cost for Hybrid Turf and I understand and sympathize with that, however since it was their mistake to cover them up in the first place it is not a cost that I was willing to subsidize.

Hybrid Turf then suggested that they would raise the height of the 3 X 3 cement step under the door to ensure that we would not have any issues with water coming in through the back door. This work was completed. No change of work order was requested nor should one have been needed considering the problem resulted from their design flaw, in raising the area around the trampoline and creating the slope.

The following things are in the contract that Hybrid Turf promised to do but have not done:

· Patio Extension 20X20 with curved edge, matching pavers style and install from opposite side of the house

· Turf fringe around back areas

· Increase mulch area for swing and trampoline

· Connect walkway from side to back yard and door

· Re-mulch play area

Front Yard

· 2 feet perimeter of River Rock

· Add succulents

· Turf main area of front yard

As of the todays date, 12/09/2015, we have no Turf front or back yard, no paver patio, no pathway, no succulents, no river rock, and no mulched play areas. We have only compacted gravel on our front and back yards. That is it.

To date we have paid Hybrid Turf $1000.00 USD on 09/02/2015 for scheduling, $4000.00 USD on 09/23/2015 at the original start date of the project and finally $5000.00 USD on 11/03/2015 as the second installment due before the turf was to be installed per the contract. Hybrid Turf promised at that time that we were only a week or two away from the project being completed when we paid them the second installment payment on 11/03/2015. I am writing this response on 12/09/2015.

The drains were uncovered and the back step was raised. This work was completed on 11/07/2015. I spoke to a Hybrid Turf employee on 11/10/2015 who promised that they were getting the pavers and they would be out soon to install them. After this date Hybrid cut off all communication with us, we tried numerous times to communicate with them concerning an update on when we could expect the project to be completed with negative results.

I sent a text to the Hybrid Turf on 11/17/2015 requesting an update on when we could expect completion of our project. In this text, I explained that per the contract the project should have been completed by 10/21/2015 and that we have been very patient to this point. The contract specifically states that the work “Should not take later than four weeks to complete.” By my calculation that final finish date would have been on 10/21/2015.

As a result of this we consider Hybrid Turf to have abandoned the project. The idea that the project is somehow on hold according to Hybrid Turf is news to us.

As for the assertion that we have yelled and screamed at them this is preposterous nonsense. All communication that we have had with Hybrid Turf employees has been respectful, professional and courteous up until they took our money and then decided to abandon the project.

Regards,[redacted] and [redacted]

Business

Response:

Of course they reject it they are delusional. Ever see someone eat a whole meal at a restaraunt then compain that the entire meal was awful and doesn't want to pay, even after going off the menu or asking for Medium well, you deliver medium well and they change their minds after the steak arrives? This is the issues with the [redacted] contract. Literally overwhelming with phone calls and asking our guys to perform tasks out of the scope of work. I have already laid out the job and performance that we completed with nothing but changes upon more changes, throughout the entire project

Review: I contracted with HyBird Turf to install artificial Turf on my front lawn. Mr. [redacted] isited I put $1.833.15 down and make 1/3 payment at the 2/3rds stage and final payment when the job is completed. He/his company has not followed industry standard the work is sub-standard. He had some base dirt placed on the ground with out applying weed killer and installing a weed barrier as we agreed to and in accordance with the industry and our agreement. He immediately demanded another payment which I have refused. He falsified an invoice and the amount of work hours and material used. I have a copy of all correspondence. Work has ceased and truthfully I do not want this company to touch another thing on my property. The work is substandard and will only be problems in the future. Drain holes and water shut off access was sealed off when HyBird cover them with dirt. I welcome a Representative to come to our home and I can show him/her what has taken place thus far, almost Zilch.Desired Settlement: I request a full Refund and I will seek another company to do the work. As it stands now we are in jeopardy of losing our Be water Wise Rebate in the amount of $2,310.00.The Refund should be immediate. If necessary, I will obtain an attorney to get our refund. HyBird's poor and substandard business practices should be stopped before others fall victim. M. [redacted] is dishonest and unscrupulous to say the least.I have picture and a copy of the contract but welcome a Representative.

Business

Response:

Mr [redacted] signed a contract with us and had a deadline for his rebate. Normally we do 10% deposits and Progress payments of 45% on start date and 45% when job is complete. Mr [redacted]'s job had a tight deadline, within 1 month of signing contract, during our busy schedule we are normally filling out rebate forms and our current schedule is 4-6 weeks out. Mr [redacted]'s job was started within 1 week of signing his contract so we agreed that 1/3 down, with 1/3 payment on start date, with 1/3 due upon completion, which he signed and agreed upon.