Hyman Brothers Automobiles West Broad

Review: I purchased a [redacted] from Hyman Brothers, [redacted] on October 10, 2014. Initially when I purchased the vehicle, I asked the salesman how they had acquired the vehicle, and was told they had just received the vehicle a couple days prior from an auction. I asked if the car had been through the used car inspection process, and was told yes and that the car just received a new inspection sticker. I was assured that the vehicle was good to go. I purchased the car and brought it home. The next day, the tire pressure light came on. I put some air in the front passenger tire, as it was showing the lowest, and went on about my day. A couple days later, I started the car and noticed the engine was making a weird noise. I also noticed that the seat backs were starting to come apart from the seats, and the tire pressure light was again on. I got out the car and noticed that the front passenger tire was low again, and also that I didn’t have a matching set of tires, as well as the headlight had condensation in it. I called Hyman Brothers, explained my issues, and was told to drop the car off so they could take a look at it. When speaking with them about all the issues, they informed me that the car had been sitting in the back of their lot for a while, and had not been through the used car inspection process (this goes against what the salesman told me).They told me they would look over the car, fix the issues, and have it back to me by the end of the week. When I received the car back, I was going through checking to make sure everything was working correctly, and noticed the dvd players and tvs did not properly function. Also, one of the headsets was missing the battery cover. I called Hyman Brothers and was told to drop the car off again so they could take a look at it. They ended up having to replace the dvd players and I was told that I would receive need headsets. When I picked the car up, the dvd players were working correctly, however, there were no new headsets. Neither of the old headset's that came with the previously installed dvd player work at all. I spoke to the salesman that sold me the vehicle about the headsets, he informed me that he would talk to the service tech the next day, as they were gone for the day. I have not heard anything back in regards to the new headsets. On November 4, 2014, as I was about to leave work, I noticed that the front passenger tire was almost flat, and again the tire pressure light was on. I took the vehicle to the closet’s car dealership to my job to have some air put in the tire, and was told the tire had been plugged in the past and was leaking air. I called Hyman Brothers and explained the situation, they told me to bring the car back in so they could take a look. The next day Hyman Brothers called me back and stated the tire had a nail in it and they plugged the tire. I informed them that I was previously told the tire had been plugged and no nail was present. I was informed by the service tech that he would need to talk to the service team to see exactly what the issue was. When I picked the car up, the service tech stated that he talked to the service team, and they confirmed there was a small nail present, which he handed me. However, that goes against what the other dealership told me. As of today, the tire is still leaking air, and the tire pressure warning light is still being displayed on my vehicle.Desired Settlement: It doesn’t seem that Hyman Brothers is going to replace the tire, so I have priced and will be purchasing two new front tires for the vehicle being that the “plugged” tire will not last and is still leaking air, which totaled $588.00. I would like Hymans Brothers to cover the cost for the new tire(s) as well as cover the cost for the headsets for the dvd players. The total cost of the headsets are $83.98. I was told by them that I would receive new headsets but as of yet, I have not.

Business

Response:

[redacted]

I apologize for the inconvenience with your vehicle. We do try to offer the best possibly experience at Hyman Bros. We can offer you a $400 concession. I hope this is fair to you.Thank you,Haywood Hyman[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: c[redacted]Regards,[redacted]

Review: I purchased a used [redacted] from [redacted] less than 2 weeks ago. The following has occurred since the date of purchase: without incident the mirror fell off the battery has died 3x requiring a jump service in an unsafe location the vehicle has locked the doors open 3x and once shut requiring service I had purchased this vehicle after relating clearly to salesman I was moving to Boston and needed a large and safe vehicle. He showed me the service records and the carfax. I also informed him that I was recently almost killed due to a catastrophic electrical engine failure (middle of the road .night) for the 3rd since a purchase of [redacted]. I informed him that their lawyer was finally in settlement to buy the vehicle back due to electrical service problems. I had the car inspected and there was zero power steering fluid, low coolant, and duct tape on an intake valve. I had to call the police to protect me and my belonging during lockout (w doors not shutting). This car has broken down 3 days in a row and I have spent 12 hours with roadside services. Despite the electric malfunctions & my clear warnings to the sales and the service mgr and the ** would like to service the car. I have filled the car with belongings in preparation for my move and have 2 dogs (staying at a hotel). They refuse to give me a loaner vehicle and to service the vehicle with belongings in it. This is bad business and the ** offered me a trade out to the depriciated value of the vehicle (11k in cash less than 2 weeks ago).Desired Settlement: I will never feel safe nor have I been safe in this vehicle. They lied on the service fluid report. They cannot empathize or even apologize. I would like inclusive of taxes and title fees (no license issued until the 19th of OCT) my cash payment back in full and a rental vehicle for 2 days.

Business

Response:

To Whomever it may concern,

At [redacted]. Automobiles we have always responded to [redacted] regarding the 2000 [redacted] she has purchased from us. We have agreed to repair the issues she has been having at our expense, but she simply has never brought the vehicle into our service department at all. The vehicle is not eligible for a return/ refund under our 3 Day/ 150 Mile Moneyback Guarantee, because it is over 150 miles and past 3 days since original purchase.

To be honest her behavior has been somewhat bizarre. She called the salesperson who sold her the vehicle at midnight one evening. She claims she is living between hotels and her vehicle with her two dogs and her personal belongings. It seems she usually calls the dealership very late at night when no one is available and leaves a voicemail. Our sales [redacted] has returned her calls and simply told her to bring the vehicle into the dealership and we would gladly make the simple repairs and she has never brought the vehicle to us.

In summary, We would be happy to assist [redacted] with her vehicle she recently purcahsed from us, but she will not bring the car into the dealership for us to repair.

Thank you,

Hyman Bros. Automobiles