Hyundai of Silsbee

Had a appointment went in asked for a friend and the black girl came unglued went and talked to him he said he didn’t know l was bringing car in she told clerk to reschedule me l told her anyone could look at it she told clerk l should have took it to Volvo if it was a belt that they could reschedule me for next week k bought car from them and wanted them to give me a answer if it was safe to drive and she mouthed off that it might not get looked at or fixed today that l would have to come back l said why was appointment made then l told clerk if they didn’t want to look at it l would take it some where else won’t do business with them again Stella walker

I had a appointment today 12/14 at silsbee Hyundai upon arriving l asked for a friend and this black girl didn’t get name came unclued told me that he didn’t know l was coming in and they didn’t work like that she told the clerk she could make me another appointment for car and l should have taken it to Volvo dealership they sold me the car l asked why did they make me a appointment then l told clerk that if they didn’t won’t to look at it and tell me what was wrong if they could fix it or if it was safe to drive l would take it somewhere else cause they couldn’t make another appointment til next week Stella Walker

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11958426, and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11473435, and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] has been removed from our database and made inactive throughout our systemWe apologize for the inconvenience

Complaint: I am rejecting this response because: I was never informed that my trade wasn't acceptedMy sales person never told me that informationI only found out recently when I finally got [redacted] on the phone, wondering why they had not come to get the carNeither [redacted] nor the finance manager told meI would not have signed a new contract without trading my old car inThat's why I went thereI did sign the document because I did not know When I signed the contract, my husband and I already were paying car payments, I would not get a thirdThat doesn't make senseI am going to try to get phone documents that show I had been trying to contact someone concerning thisThey never informed me before I signed and it's not right Sincerely, *** [redacted]

I aplogize for any confusion or ill will this situation has createdWe are more than happy to rescind the contact and return whatever funds/trade Ms [redacted] may have put toward the transaction

We regret the difficulty that Mr [redacted] has had getting his GAP cancelled Due to our experiencing an unusually high turnover in our Finance Department this cancellation fell through the cracks.We have in fact cancelled the Gap policy and did receive notice from the Gap company on June 6, as to the amount of refund due to the customer This refund amount was $(and was retroactive to the original March cancellation date.) We did cut Mr [redacted] a check in that amount on the 6th of June even though we have not received the refund amount from the GAP company as of yet We did not want Mr [redacted] to wait any longer

Revdex.com:On January 12, I [redacted] filed a complaint against Hyundai of SilsbeeAfter speaking with the finance company and filing complaints I received a phone call from the store owner informing me he was not aware of the situation and would have tried to help me the day of the incident had he known one of his employees had made the mistakeHe was very helpful and resolved the issue by giving me the original car that I was driving no additional costThe only change that was made was the correct VIN was put on my agreementI'm very satisfied with the outcome of this experience and have learned a valuable lessonIt is important to read any agreement that you sign and make sure that everything is correctSincerely, [redacted]

When Ms [redacted] came in and spoke with our salesperson ( [redacted] ) she informed him that she did have a vehicle that was available for trade However, it did not run and she still owed a considerable amount of money When obtaining financing for her, due to her credit, the Lender we were able to obtain for her would not allow a trade that had negative equity, which would raise the amount to be financed and would put her over the limit the Lender was willing to finance for her She signed the document attached, which shows no trade None of the other documents signed for the loan showed a trade Each document was explained at the time she came in to accept delivery of the new vehicle, which is a standard requirement for our Finance DepartmentOur salesperson and Finance Manager did explain to her that in order to obtain financing they would not be able to utilize her vehicle as a trade in as this was not available with this Lender due to the negative equity.When contacted by Ms [redacted] , [redacted] and [redacted] told her that as we had not used her vehicle as a trade we would have no reason to tow it in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11975189, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:Attached, please find a copy of the letter we received from Hyundai
of SilsbeeThe car in question was totaled and sold for scrap years agoAllphone calls and mail solicitations need to cease immediatelyWe are not interested in doing business with this company now or in the future
I have reviewed the response made by the business in reference to complaint ID 12072566, and find that this resolution is satisfactory to me
Sincerely,
*** ***

None of the phone numbers in the address line of the complaint are in our system. We have instructed the direct mail company to remove the address from the mail list. We apologize for the inconvenience.

Customer purchased on March 14, 2917 and returned on April 22, 2017 well beyond any policy period or return period. In spite of the lateness of his compalint we offered $500 as a final and complete good will gesture. We also provided him with the CarFax report showing that there wasn't any body...

damage noted. It is our position that we have gone above and beyond any reasonable expectation to resolve this matter.

I do want an apology and acknowledgement of the deceitful business this company practices.  Tried to call the owner this week but the receptionist said he was out all week.[redacted]

Ms. [redacted], We diligently practice price transparency on line as well as on our showroom. We clearly...

state in our online vehicle descriptions “THE PRICE DOES NOT REFLECT ANY DEALER INSTALLED OPTIONS OR ACCESSORIES. SEE DEALER FOR DETAILS.”  We prominently display on the front windshield passenger side the addendum which list the APEX security charge for $1,995. This system is pre-loaded on all retail vehicles we sell in order to protect our inventory and is not an item that we can remove. In most cases the APEX charge is much less than $1,995 due to all our vehicles being sold well under the suggested retail price. The consumer benefits from the APEX by having GPS theft recovery capability and also should receive an insurance discount that also pays for the system. In regards to payments being mentioned in our advertising we should include disclaimers but don’t always. If there are any additional questions you may have please feel free to contact me. Regards,[redacted]Dealer Principal

Complaint: 11422394
I am rejecting this response because: I was never informed that my trade wasn't accepted. My sales person never told me that information. I only found out recently when I finally got [redacted] on the phone, wondering why they had not come to get the car. Neither [redacted] nor the finance manager told me. I would not have signed a new contract without trading my old car in. That's why I went there. I did sign the document because I  did not know.  When I signed the contract, my husband and I already were paying 2 car payments, I would not get a third. That doesn't make sense. I am going to try to get phone  documents that show I had been trying to contact someone concerning this. They never informed me before I signed and it's not right.
Sincerely,
[redacted]

I aplogize for any confusion or ill will this situation has created. We are more than happy to rescind the contact and return whatever funds/trade Ms. [redacted] may have put toward the transaction.

Revdex.com:On January 12, 2017 I [redacted] filed a complaint against Hyundai of...

Silsbee. After speaking with the finance company and filing complaints I received a phone call from the store owner informing me he was not aware of the situation and would have tried to help me the day of the incident had he known one of his employees had made the mistake. He was very helpful and resolved the issue by giving me the original car that I was driving no additional cost. The only change that was made was the correct VIN was put on my agreement. I'm very satisfied with the outcome of this experience and have learned a valuable lesson. It is important to read any agreement that you sign and make sure that everything is correct. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11473435, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]