Hyundai of Silsbee

[redacted] has been removed from our database and made inactive throughout our system. We apologize for the inconvenience.

Charges were reversed on the customer's debit card yesterday Wednesday January 26, 2017. We apologize for the delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11958426, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We regret the difficulty that Mr. [redacted] has had getting his GAP cancelled.  Due to our experiencing an unusually high turnover in our Finance Department this cancellation fell through the cracks.We have in fact cancelled the Gap policy and did receive notice from the Gap company on June 6,...

2016 as to the amount of refund due to the customer.  This refund amount was $414.74 (and was retroactive to the original March cancellation date.) We did cut Mr. [redacted] a check in that amount on the 6th of June even though we have not received the refund amount from the GAP company as of yet.  We did not want Mr. [redacted] to wait any longer.

When Ms. [redacted] came in and spoke with our salesperson ([redacted]) she informed him that she did have a vehicle that was available for trade.  However, it did not run and she still owed a considerable amount of money.  When obtaining financing for her, due to her credit, the Lender we were...

able to obtain for her would not allow a trade that had negative equity, which would raise the amount to be financed and would put her over the limit the Lender was willing to finance for her.  She signed the document attached, which shows no trade.  None of the other documents signed for the loan showed a trade.  Each document was explained at the time she came in to accept delivery of the new vehicle, which is a standard requirement for our Finance Department. Our salesperson and Finance Manager did explain to her that in order to obtain financing they would not be able to utilize her vehicle as a trade in as this was not available with this Lender due to the negative equity.When contacted by Ms. [redacted] and [redacted] told her that as we had not used her vehicle as a trade we would have no reason to tow it in.