I Drive Grand Resort and Suites

There was a issue with the upkeep of the room and when I went to make a complaint, the staff was completely rude and disgusting towards me On Oct 15, 2016, I booked a room at the I-Grand Resort and Suites through [redacted] The pictures looked like a decent hotel fitting for a one night stayWhen I arrived to check in, I stood in line for about minutes before actually checking inI was going to Universal Studios so I checked in early that morning, but did not actually go into the room until later that nightWhen I arrived, the shower was disgusting and I could not take a showerAlso, the bed sheets and washcloths had numerous stainsMy party and I were very hesitant, but decided to stay just for a few hours of sleepThe next morning, we woke up to roaches in the bedNaturally we were furiousI went to check out with the intentions of talking to the manager about being compensated or reimbursed for the inconvenience.It took over minutes just for the clerk to find me in the

My fiance and I stayed at the hotel on Saturday October 28th, 2017, checking out early October, 29th We were only in the hotel for a few hours, getting there around 9om, leaving at 4amWhen I woke up in the morning my fiancee and I have bedbug bites all over us, me not being a FL resident or ever experiencing anything like this, I thought I was having an allergic reaction to somethingUntil I went to the doctors today, it has been verified that I have bedbug bites on my forhead, back, arms, legs thighs, and my fiancee are just as severe Product_Or_Service: 10/28/

I've been charged when I should have only been charged I had problems with this location from the minute I walked in the building Charges applied were not authorizedStaff is very confused and unknowledgeable and unwilling to help and just plain lazyThey refused to check me in because I showed up late to the hotel after I was told that it would be okay for a late check inThey said my entire stay would not be allowed because of it [redacted] worked it out for me and refunded me the portion that was appropriate on their partNo problems with [redacted] The hotel is disgusting it smells sour and reeks of mildew the hotel is infested with roachesSinks are dirty and drains have hair and soap still in themI was shuffled through different rooms for my night staySliding glass door was open and my partner had to fix it himself because there was no one to fix itSheets had yellow stains and the lights went out on us in the middle of our trip and they said they

I booked a hotel through [redacted] for this hotel I got in the hotel around 200-Sunday AM The sign says ? hour front counter service on Saturday and SundayWe waited for mins and no one was AvailableWe tried calling the hotel and no one was answering We slept in the car and got up and checked front desk Sunday am at and still no one was availableWe tried contacting [redacted] and I was informed through email that the hotel refused to refund our money backI tried calling the hotel this afternoon and still no one can be in touchedNeither the hotel nor [redacted] wants to refund meI still have the exchange email from [redacted] for future referencesPls help me and others who are going to book into this hotel in ge futureThis hotel needs to be taken out of the [redacted] websiteAlso I tried calling [redacted] at am This past Sunday to see if they can relocate us to a different hotel The lady said they are doing a maintenance and their system won't be back for

Required deposit for room when I arrived Held drivers license and refuse to mail it to me Refused manager or owner information when I called I was recently in Orlando attending the [redacted] I booked a room at a local hotel for one night on Saturday, October 15th I live in Jacksonville Beach and knew my stay would be short so I booked as close and inexpensively as I could at the I-Drive Grand Resorts at South Kirkman Road This place is horrible If you have an agency in the area that inspects for cleanliness and safety I doubt they have been here The wait to check in was hours long and after arriving I was told I needed to pay a $deposit even thought they had my credit card on file Now to top it all off they did not return my drivers license Saturday when I checked in and will not mail it to me When I asked for a manager or the name if the owners the information was refused This is unacceptable Several people in l

This hotel is a [redacted] trapThere were broken fire alarms, broken exit signs, and hallways without any lightingMy room didnt have a working phone or a shower headThe carpet was wet and smelled like cat urineIt actually made me GAG! At night, it becomes a drug site with marajuana smells everywhere...including the front desk! They dont answer the phone at the deskThe take a copy of your I.Dsnd refuse to return it and then they pretend to not understand enlish when you try to discuss complaintsIt should be shut down!

Cash deposit never returned I paid a $deposit to stay hereThey claimed to have no cash when I checked outThey gave me $and applied the rest as a credit to my bank accountdays later they cancelled the $that should have been creditedThis is, amongst, other reasons, is why they have an F rating with Revdex.comThey have unaddressed issuesI live locally, they must be used to touristsLive and learn I have tried to call them MANY times and all I get is ring, ring, ring, ring...click If I had tried to skip out without paying, it would be a "theft of services" crime, why is this not the same?

We left here to go to IDrive Hotel and Suites in Orlando The worst check in system I have ever seen! At 1030pm there is a line from desk to door, people working only one knowing what they are doing I was checked in by the latter-who originally put us in a room with people already in it-which we didn't get into until AM On top of this, it was under construction or probably falling apart Chunks of paint and wood missing off walls Drains in the bathroom did not work, no cold water which made my shower scalding hot, outlets were not covered exposing wires I was so exhausted and did not want to go and say anything that night so I accepted it for a night-which was supposed to be two night stay I went out in the morning no one there- I called the number listed if no one is at the deanswer When we decided to leave a couple hours later I discussed this with the manager, WILL He said we should of told him last night, (which meant getting back in line until what tim

Have called this hotel nine times to speak to manager regarding an invoiceNo one will speak with me to send me the invoice for my hotel stay On Saturday October 15, I visited Orlando, FlI made a reservation through [redacted] to pay for the hotel roomI asked for a non-smoking roomWhen I arrived in my room the smoke was thick enough to cut with a knifeI promptly returned to the front deskThe manager took me to another room for which she had to open the door for me to enter, not even a key cardI was honestly leery of staying in the hotel and even slept on top of the covers with my clothes on (sans shoes)Did not even take a shower.On Sunday morning Oct when I checked out the lady at the registration desk informed me I owed $for a resort feeI paid in cash whereupon I was handed a blank invoice, did not even show the amount I had just paidOn Tuesday Oct 18, I discovered my credit card had been charged an additional $I have called this b

My fiance and I stayed at the hotel on Saturday October 28th, 2017, checking out early October, 29th We were only in the hotel for a few hours, getting there around 9om, leaving at 4amWhen I woke up in the morning my fiancee and I have bedbug bites all over us, me not being a FL resident or ever experiencing anything like this, I thought I was having an allergic reaction to somethingUntil I went to the doctors today, it has been verified that I have bedbug bites on my forhead, back, arms, legs thighs, and my fiancee are just as severe
Product_Or_Service: 10/28/

The "manager" , Martha was really RUDE to all of the guest, we were waiting and she was in the back talking to a man and we called her and kept ignoring me and the other guestI had some questions I need to ask her because I needed the owner TO SIGN A DOCUMENT FOR A SIGN IN HIS PROPERTY and she was rude, yelled at me and told me because I wasn't a guest she had no business to talk to meI was looking for the owner for a really urgent mannerShe is not professional at allI cant even believe she yelled at me for no reason

Cash deposit never returned
I paid a $deposit to stay hereThey claimed to have no cash when I checked outThey gave me $and applied the rest as a credit to my bank accountdays later they cancelled the $that should have been creditedThis is, amongst, other reasons, is why they have an F rating with Revdex.comThey have unaddressed issuesI live locally, they must be used to touristsLive and learn
I have tried to call them MANY times and all I get is ring, ring, ring, ring...click
If I had tried to skip out without paying, it would be a "theft of services" crime, why is this not the same?

This hotel is a *** trapThere were broken fire alarms, broken exit signs, and hallways without any lightingMy room didnt have a working phone or a shower headThe carpet was wet and smelled like cat urineIt actually made me GAG! At night, it becomes a drug site with marajuana smells everywhere...including the front desk! They dont answer the phone at the deskThe take a copy of your I.Dsnd refuse to return it and then they pretend to not understand enlish when you try to discuss complaintsIt should be shut down!

Required deposit for room when I arrived Held drivers license and refuse to mail it to me Refused manager or owner information when I called
I was recently in Orlando attending the *** I booked a room at a local hotel for one night on Saturday, October 15th I live in Jacksonville Beach and knew my stay would be short so I booked as close and inexpensively as I could at the I-Drive Grand Resorts at South Kirkman Road This place is horrible If you have an agency in the area that inspects for cleanliness and safety I doubt they have been here The wait to check in was hours long and after arriving I was told I needed to pay a $deposit even thought they had my credit card on file Now to top it all off they did not return my drivers license Saturday when I checked in and will not mail it to me When I asked for a manager or the name if the owners the information was refused This is unacceptable Several people in l

This hotel is in a bad state of disrepair the grounds are fithly with debris, when you walk in the place smells bad and is quite dirty after receiving our keys we went to locate our room the door coming in to the building was broken and would not shut all the way the carpet in the hallways was matted with dirt,spills and stains of God only knows what the were dirty towels on the hallway floors, During this times not even rooms away was the desk clerk who seem to not be bothered by what we saw as unacceptableSo unlocked the door to our room and the smell that came out of there was a cross between body oder ,mildew and something I have name for the beds had mismatched bedding, looked as though someone had just left after staying the night the fire detector was missing the only evidence that there was one was wiring and the bottom plate on the walls same with what lights that were supposed to be mounted , the carpet in the room was worse than the hallway and the bathroom looked as tho

I booked this hotel online, I was told I would not be charged for cancel fee due to the hurricane, my flight was cancel and tried to call the hotel times with no response from them to cancel, when I called and spoke to the manager Martha, she yelled at me said call the online companyaccording to the *** this was the hotel policy to charge a feeI would like this resolved and would like my money backAlso I was told that this place had many bugs and broken pipes

There was a issue with the upkeep of the room and when I went to make a complaint, the staff was completely rude and disgusting towards me
On Oct 15, 2016, I booked a room at the I-Grand Resort and Suites through ***The pictures looked like a decent hotel fitting for a one night stayWhen I arrived to check in, I stood in line for about minutes before actually checking inI was going to Universal Studios so I checked in early that morning, but did not actually go into the room until later that nightWhen I arrived, the shower was disgusting and I could not take a showerAlso, the bed sheets and washcloths had numerous stainsMy party and I were very hesitant, but decided to stay just for a few hours of sleepThe next morning, we woke up to roaches in the bedNaturally we were furiousI went to check out with the intentions of talking to the manager about being compensated or reimbursed for the inconvenience.It took over minutes just for the clerk to find me in the

I've been charged when I should have only been charged I had problems with this location from the minute I walked in the building
Charges applied were not authorizedStaff is very confused and unknowledgeable and unwilling to help and just plain lazyThey refused to check me in because I showed up late to the hotel after I was told that it would be okay for a late check inThey said my entire stay would not be allowed because of it*** worked it out for me and refunded me the portion that was appropriate on their partNo problems with ***The hotel is disgusting it smells sour and reeks of mildew the hotel is infested with roachesSinks are dirty and drains have hair and soap still in themI was shuffled through different rooms for my night staySliding glass door was open and my partner had to fix it himself because there was no one to fix itSheets had yellow stains and the lights went out on us in the middle of our trip and they said they

Took a whole hour to get checked into my roomThe whole hotel was a health violationI walked into my room cried, and left
Horrendous experience from beginning to endI left Halloween horror nights in universal studios Orlando Florida at 2am desperate for my stay at the hotelI arrived at 2:am to about guests ahead of meThere was only one person working and the system had crashed so he was doing everything manuallyIt took him about minutes for each guest and finally after thirty five to forty minutes of waiting to check in he attended meThen he told me that someone would have to meet me upstairs to open my room because they couldn't give me a key to open my doorThe time I waited for check in was already enough along with the sketchy look and smell of the place but I was exhausted and wanted to sleepAs I walked towards my room I noticed that the entire place smelled of marijuana, especially the stair cases (I didn't even feel comfortable using the elevator)As

I booked the Hotel through hotels.com for 7/14-7/but when I got there the hotel was horrible mostly everything was broken, the a/c did not work in the entire hotel except for the weak old one in the roomStaff was not available to call from the room, they left the front desk unattended with the computer unlockedWhen it was time to check out the next morning no one was there but they left a note on the desk to leave the key and sign your nameThe only reason I stayed there that night was because it was close to midnight and I had my daughters with me, I had been to school since 7:30am and then worked from 12:- 9pm I couldn't go hunting for another hotel at that hour I was too tiredI have pictures of everything that was broken and the big roaches