I Drive Grand Resort and Suites

Online reservation through *** Upon arrival requested cancellation due to unsanitary conditions of room & facility
Made online reservation with *** 04/05/At checking 04/06/with my wife and daughter, I was shocked to see and smell the unsanitary conditions of general hallway & room conditionsThere was visible soiled carpet stains in hallways, strong unpleasant odors in hallways & roomLights inoperable in roomI then requested a cancellation of reservationI was referred to manager, who informed me that the 3rd party *** has a non refundable policyMy Daughter who had a separate reservation spoke to ***, who said that the refund policy was up to I-Drive Grand Resort & SuitesThe Facility manager insisted on charging my daughter & I for one of two night reservation $eachI tried to defend my case and dispute the charge, which was due to facilities lack of cleanliness that I was canceling with no avail

Breaking contract.charging extra after reservation is paid for.Being double charged by the motel and the booking service.***
I reserved a room online through***I started my search for pet friendly hotels.The site came up for I-Drive Grand Resort&Suites.The site stated they would accept small well behaved pet
No charge.The reservation was made on Nov 7th for
nights starting Wednesday Nov.9th.Ending on the 19th of Nov.When I arrived at 9:30pm on the 9th
I had to pay a resort fee 50.00.We discussed the dog because they had a sign in lobby stating a pet fee of per pet per night.I was told if there were no incidents with the dog there would not be a charge.On the evening of the 14th when I returned from work there was a letter stating they had made a mistake and I would have to come to the front desk and pay more for a daily charge for my dog
Also the booking service stated there would be a
charge at time of booking.This turned in

I was charged $and told I would be refunded once the room keys were returnedI have not been refunded
Check in: 3/11/
Check out: 3/12/
Upon checking in to the hotel I was charged $on top of the nightly fee and was told I would be refunded after I returned the room keysI returned the room keys on time to the front deskI have not been refundedI have called the hotel multiple times with no answerThe room was under the name *** (my brother)

Hotel was disgusting and a health nightmare! They refused to refund us despite bugs and trash everywhere
My significant other booked this hotel and when we arrived, there was trash along the stairs and in the hallways we had to step over, the carpets are wrinkled which suggest water damage occurred at some point so there's probably mold, the room had a live roach in it, the air conditioning didn't work, and the first floor doors were all propped open to air out the hallway because it smelled like musty cigarettesTo call this place a "Resort" is a joke! It's disgusting! There were multiple stains throughout the room that appeared to be dried bloodThe hotel was just overall filthy and I really don't understand how they stay in businessAlso, the photos they used to advertise on the booking site were extremely deceivingWhile the lobby area appears to be ok, the rest of the hotel is notWe filed a complaint with the booking site and they stated that the hotel refuses to offer a r

We left here to go to IDrive Hotel and Suites in Orlando The worst check in system I have ever seen! At 1030pm there is a line from desk to door, people working only one knowing what they are doing I was checked in by the latter-who originally put us in a room with people already in it-which we didn't get into until
AM On top of this, it was under construction or probably falling apart Chunks of paint and wood missing off walls Drains in the bathroom did not work, no cold water which made my shower scalding hot, outlets were not covered exposing wires I was so exhausted and did not want to go and say anything that night so I accepted it for a night-which was supposed to be two night stay I went out in the morning no one there- I called the number listed if no one is at the deanswer
When we decided to leave a couple hours later I discussed this with the manager, WILL He said we should of told him last night, (which meant getting back in line until what tim

I booked a hotel through *** for this hotel I got in the hotel around 200-Sunday AM The sign says ? hour front counter service on Saturday and SundayWe waited for mins and no one was AvailableWe tried calling the hotel and no one was answering We slept in the car and got up and checked front desk Sunday am at and still no one was availableWe tried contacting *** and I was informed through email that the hotel refused to refund our money backI tried calling the hotel this afternoon and still no one can be in touchedNeither the hotel nor *** wants to refund meI still have the exchange email from *** for future referencesPls help me and others who are going to book into this hotel in ge futureThis hotel needs to be taken out of the *** websiteAlso I tried calling *** at am This past Sunday to see if they can relocate us to a different hotel The lady said they are doing a maintenance and their system won't be back for

Have called this hotel nine times to speak to manager regarding an invoiceNo one will speak with me to send me the invoice for my hotel stay
On Saturday October 15, I visited Orlando, FlI made a reservation through *** to pay for the hotel roomI asked for a non-smoking roomWhen I arrived in my room the smoke was thick enough to cut with a knifeI promptly returned to the front deskThe manager took me to another room for which she had to open the door for me to enter, not even a key cardI was honestly leery of staying in the hotel and even slept on top of the covers with my clothes on (sans shoes)Did not even take a shower.On Sunday morning Oct when I checked out the lady at the registration desk informed me I owed $for a resort feeI paid in cash whereupon I was handed a blank invoice, did not even show the amount I had just paidOn Tuesday Oct 18, I discovered my credit card had been charged an additional $I have called this b

this hotel is a scam for incoming travelers and familiesIt is a safety and sanitary nighmare and should be condemned and legal action taken
https://www.google.com/search?***

I stayed with this hotel on 3/I was told I had to pay a deposit of $plus a fee of $I paid the $but wasn't refunded the deposit
I stayed on the night of 3/I was not informed through the booking that I would have to pay a depositThey made me pay the deposit with no option of a refund or to change my mindThey advised I had to pay it or forfeit the payment for the night I had already paid to stayPlus they asked for the $resort feeI expected the resort fee but a deposit was never mentionedIt is now 4/and have not received my money back for the depositTheir customer service number rings off the hook and has no voicemailI reached a person time who told me to email their deposit deptI did email them and still haven't heard backThat was on 4/Now they won't even pick up the phone