I Love Dooney.com

The replacement was shipped *** tracking number *** on 4/30. According to *** the item is out for delivery today.*** *** *** *** ***
05/07/
7:A.M
Out For Delivery

On 4/we recieived an email from the customerWe replied on 4/including a return form. On 4/the customer requested we send a shipping label. We replied informing the customer that we do not have return labels. The customer was given options, return the item
to us for a full refund or return the item to Dooney & Bourke for repair/replacement. Dooney & Bourke does cover the return shipping cost on defective merchandise. Customer emailed on 4/inquiring on return shipping. She was again informed that we do not provide shipping labels. All item are sealed in the original packaging direct from the manufacture and covered under warranty. It is our suggestion that defective items be returned directly to the manufacturer.Once the item is returned we will issue a full refund

You placed an order on our site for itemsBoth items were processed and shipped out to youYour FedEx tracking number for package containing both items is *** The tracking number shows:Your item was delivered to an individual at the address at 12:pm on December 10,
in *** ** *** If do want the item please return them to us for a refundWe will gladly refund your purchase when returned back to us within days of purchase, provided the merchandise is unused and in its original packaging.Please visit our website for a return form:*** If you can not access this link, please send the items back insured mail with a copy of your invoice to ***
** *** ***
*** ** *** Once the items have arrived in our return department your refund will be processed with in 1-business days

*** ***
I am rejecting this response because: my bank account was charged for this purchase if order was
'deleted' why has my bank account NOT been credited for the amount charged to it by I Love Dooney for this handbag????
Sincerely,
*** ***

We are very sorry to hear you have not received this itemWe have issued a refund to you for the itemWe apologize for this inconvenience

*** ***
I am rejecting this response because: my bank account was charged for this purchase if order was 'deleted' why has my bank account NOT been credited for the amount charged to it by I Love Dooney for this handbag????
Sincerely,
*** ***

Thank you for your order with usWe responded to your email this morning, that we updated the shipping address on the package. Your UPS tracking number is *** In the future when you review the order details please be sure the shipping address is correct before you click
Submit

Complaint Information:
3.75pt; text-align: left;" valign="top"> The customer place an order on 12/The pink ribbon tote was shipped UPS tracking *** which shows delivery on 12/The Wh11B OD was shipped UPS tracking number *** which shows delivery on 12/The XQBE, *** *** were shipped UPS tracking number *** which shows delivery on 12/All UPS tracking numbers state all items were successfully delivered to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***All my correspondence goes to ** *** *** *** ** ***

If I could give 0 stars, I would. Dec. 18, 2018 I placed an order and I paid for 5 day shipping. I did not receive my item until Jan. 2, 2019. After an email to the company, I did receive a $5.00 shipping refund from them via paypal. I had to return the item due to needing it by Dec. 29th. Jan. 2, 2019 I put in for a return request shipping label online and the label was not pulling up to print. After being placed on hold for 20 min, I hung up and finally (after another 20 min at least) I spoke to customer service. I was told that I would not be able to print a shipping label due to problems with their system. I was told to call back in a few days. I called Jan 7th and finally received a link to print my label. The package was received back to them via UPS on Jan. 11th. I called customer service Jan. 18th and asked when I was going to receive my refund. She stated that my refund was issued yesterday. According to their website, I should have been sent a confirmation email when the refund was actually sent to the bank. She stated that she was sorry that I did not receive the email. I requested that it be sent again. Keep in mind, my email is in their system and I have been receiving other emails from them. She told me that she is unable to send me the confirmation. I was told I have to pay return shipping, which is stated in their return policy. Not only has it been a month of constant delays due to their customer service, but I also have to pay for shipping to return an item that I clearly would have NEVER purchased had I known that I would receive it so late. I copied and pasted this message that was printed at the top of my order confirmation email...
"Thank you for your order! Due to unusually high order volume, your order may experience slightly longer than normal processing times. We've got your back, though - we promise your domestic order for in-stock items will be delivered before 12/25! You'll be notified via email and provided an order tracking number once your order ships."

We have cancelled your order and refunded youYour refund was processed back to your *** CardWe had also sent you an email with the cancellation confirmation

Complaint: ***
The previous response stated that a replacement product was being shipped on 4/ I have yet to receive a replacement product nor have I received a response to the two emails sent 4/& 4/inquiring about the status of this issueIf a replacement product was shipped on 4/please provide tracking information.
Sincerely,
*** ***

Complaint Information:
3.75pt; text-align: left;" valign="top"> We apologize for any inconvenienceThe item was sold outWe do not want to hold your money for an item we ran out of stock in so we refunded youYou were issued a full refund immediatelyWe no longer have that item in stock to sell

I placed an order on 12-14-2018 for a billfold and a purse. I did not received the billfold and the purse was defective. when I email ilovedooney and letting them know I did not received the billfold no body responded them I call and explain my situation and they told me it was going into investigation. after a week of not receiving any updates I call back because I also return my purse I was told the billfold was send and I should have received it. and the refund is taking too long so I call back and ask to speak to a supervisor and was told do not call back and her recommendation was to do a police report for my bill fold. what kind of customer service is this that does not care about the clients. vey unhappy customer.

Complaint Information:
3.75pt; text-align: left;" valign="top"> Customer placed her order with us on 12/12/The order was processed and shippedThe wallet was shipped UPS tracking number *** which shows delivery to the customer on 12/The purse was shipped UPS tracking number *** which shows delivery on 12/

We apologize for the inconvenienceThe package was just returned back to us and we processed your refund on 12/27/back to your ***Please check with your *** to confirm that credit

We are sorry of the inconvenience the customer has experiencedThe customer entered in his address as:
Shipping address
*** ***Ship to *** ***, *** * *** ***, **, ***United States
The shipping that the customer selected
was *** *** *** delivered the item to the customers local post officeThe post office would then delivery the package to the shipping addressThe *** Office reported :"Your item was undeliverable as addressed at 9:am on December 11, in ***, ** ***."The customer contacted us regarding this and we did not want our customer be without his package and his payment so we refunded him immediately.If he wishes to place another order with us we do suggest he updates the way he entered in the shipping addressHis name is at the top so there in no need for him to have "Ship to *** ***, *** * *** ***" on the shipping address lineThat is most likely what confused the postal carrier and why they marked it undeliverableHe can update the shipping address to read
Shipping address
*** *** * *** *** ***, **, ***United States
Our stock and prices are constantly rotating, so bookmark our page and revisit often
to check out the finest in discounted Dooney & Bourke handbags and
accessories!Sincerely,ILoveDooney.com

Complaint: ***
I am rejecting this response because:Below is the exact email response received by ILoveDooney's email representative in response to me informing them of the defective bag issue. As one can easily see in this email response, there is no mentioning of the options, as stated in their Revdex.com response. There is only the option to fill out their return form, which instructs to send the item back to ILoveDooney.com. In fact, ILoveDooney did not even talk about the option of returning it back to the manufacturer until after I had already sent back the item and after they had already refunded the price of the item but not the shipping cost. This was all because I had emailed them again asking about my return shipping cost, which their own phone representative had promised to reimburse as long as it was under $13. Only after the item was no longer in my possession would ILoveDooney.com even mention the option of returning it to the manufacturer, which was not even possible anymore. This all sounds like ILoveDooney.com is just trying to cover up for their own mistakes and their own inconsistent information among their customer service representatives, and by doing so, avoiding to reimburse the shipping cost that they themselves had promised. Their Revdex.com response is dishonest, because anyone can see in their email response that they did not give this option prior to me sending the item back to them:-------------------------------------------------------------------------⇄ /> from:Customer Service to:** *** ***date:Mon, Dec 21, at 9:AMsubject:Re: Defect on Order Number 25082signed-by:ilovedooney-com.20150623.gappssmtp.com
Thank you for your recent order with usWe will gladly refund your purchase within days provided the merchandise is unused and in its original packagingPlease click the link below for the return formwww.ilovedooney.com/returnform We will issue a return credit to the card that was used to make the purchaseOur stock is constantly rotating, so bookmark our page and revisit often to check out the finest in discounted Dooney & Bourke handbags and accessories! Sincerely,The ILoveDooney.com [email protected]###-###-####
--------------------------------------------------------------------------------...⇄ /> Sincerely,** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

One of the items was sold out and we refunded you for that item back to your *** cardThe second item was shipped out to you with the *** Sure Post tracking number ***That tracking shows the item was refusedOnce the item is received back in our return dept we will process the
refund for that item