Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowBait & switchThey dvertised s current model nd sent me the old versionEven in their advertisement for this model on ebay it states it is suppose to have (30) 1/6th containers, but even though my model states (30) it only has 27.http://www.ebay.com/itm/METALFRIO-COMMERCIAL-MEGA-TOP-SALAD-PREP-TABLE-REFRIG...⇄ HAS NOTHING AS THEY ORIGINALLY ADVERTISEDIt would have cost them a WHOLE lot more in shipping to return, rather than just do creditI have disputed with my CC company, so I will get my money back either wayA BUNCH of crooks and I will let any of their potential customers know Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Both ice and refrigeration and Alamo have approved the return with me over the phone, in fact , Alamo wasn't going to take it back until they got confirmation from ice and refrigeration that will agree to it, only when they confirmed it with ice and refrigeration they accepted my return, and a refund has been issued to ice and refrigeration, see attached.Ice and refrigeration has to honor what they agreed to, especially since they have been refunded Regards, [redacted] ***
This customer had an issue with the unit not getting as cold as the specifications called for the item to get toThe item had a one year warranty This issue is between Alamo Refrigeration and this customerWe never authorized a return of the itemWe never received the item backThe customer likely allowed Alamo to pick the item upTHis customer needs to deal with Alamo Refrigeration on this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Their claim that the ebay listing says anything about there being a notice that the graphics are not included are false On their own website (not ebay, not where the purchase was made) there is a claim that "graphics are not include" (poor english or typo) In my opinion since there are over images of the freezer all showing the color as red with images of ice cream, the item that they intend to make you believe you are buying is indeed a red freezer with images of ice creams Nowhere does it show a description or image of what the actual product looks like http://www.ebay.com/itm/ACADIA-COMMERCIAL-39-NOVELTY-GLASS-CURVE-TOP-ICE-CREAM-F...⇄ review the above link to the disputed listing to review If there is a notice that they have claimed, I cannot find it Sending me the graphics would resolve this.Regards, [redacted]
Revdex.com: I cant believe your response to this matter reamber one thing that if [redacted] sold me a washer with a warranty or if best buy sold me a tv with a warranty remember the key words here sold me the unit with the warranty im shure they would cover it if the manufacturer told me they are not covering it because they did not ge t paid for the units as I was told from tour manufacturer so instead of going back and forth with you on this matter I will file a lawsuitagainst your company as for again I dident pay bison or sun ice for this unit I paid ice and refrigeration for the unit also I will go on to the internet and let possible customers know how you are handling this matter and let them know that the manufacturer will not warranty the units you are selling thank you for not helping me and I will see you in court over this matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted]
This machine was installed in August of On June 24, 2015, the customer called stating his ice machine was off on code The technician was dispatched out on 6/26/and found that the water probes were not functioning properlyThey were replaced On July 6, 2015, the customer called back stating the machine stopped working again, but would not get the code that the machine was off on The technician was dispatched out on July 8, and found that the actuator motor was not working properlyThe motor was replaced On July 15, 2015, the customer called back stating that the machine never worked from when the previous technician left on the 8th, but could not answer as to why he was just now callingHe made statements such as our technicians are incompetent and lied on their work orders about observing ice I dispatched out the technician that same dayThe machine was off on code 60, which is typical of a water filling issueTypically, it goes off on code when the machine needs to be cleaned, which we recommend doing every monthsThe customer never had us come out to clean the machine since it was installed in August of This service was $(plus tax), which was waived for customer satisfactionI had the technician observe batches of ice, instead of the typical one batch of ice, and made sure he took pictures and showed the customer his ice On 7/16/2015, the customer called back stating the machine was still not making iceHe spoke with Janine, our controller, regarding these issuesPer Janine, we are going to dispatch out technicians, observe batches of ice as well as bring him iceWe could not make it out until Monday (7/20/15) morning, so we would be bringing ice to him on Thursday, Friday and MondayThis is not something that we typically doWe do have an ice machine that we let anyone in the community come to take ice out of, however, we do not bring the ice to the customer, especially at a location far away such as GarlandBut we did take him ice on Thursday afternoon On Thursday, 7/16/2015, I actually had a cancelation so I sent the technician outHe replaced the water probes again and observed batches of iceEven though this is warranty work, the manufacturer will only pay us to observe one batch of iceThe additional time spent was not charged to the customer On Tuesday, 7/21/The customer called and spoke with Bryan He told Bryan that they came in on Monday 7/20/to an empty bin of ice Unfortunately, our earliest availability was Friday the 24thIf we could make it out any sooner, we will send someone soonerHowever, this was not the caseThe technician arrived on Friday the 24th and was told that another company was called outThe customer did not give us a call to cancel the service that was scheduled on FridayTypically, this would be a charged of $(plus tax) if the technician shows up and is turned awayWe did not charge this to the customer.We offered this customer ice, we offered to send a technician outWe were booked until Friday and that was our earliest openingWe did not tell him to go to someone else, we did give him the phone number to the manufacturer so that he could call them to see if there was another company that he could call out sooner, but that was his decision to call someone else rather than have us come out on Friday / [redacted] Style Definitions */
As previously stated the aforementioned companies would rely on the manufacturer to honor the warranty agreement as we are doing in this situationThe units were paid for in full, I apologize that the manufacturer is providing you with inaccurate informationThe party you should be focusing your frustrations on is the manufacture since it is their warranty they are not honoringI understand you paid me for the unit but the unit was not sold with a dealer/distributer/or extended warrantyThe item was sold to you with a manufacturer's warrantyWe do not offer extended warranties or any type of warranty outside of the manufacturer's due to the fact that we are not equipped to handle warranty claims at this time
Complaint: [redacted] I am rejecting this response because: Alamp refrigeration has received the unit back already for weeks alreday, and they have refunded ice and refrigeration for the unit already, so why am I not beig refunded? Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The point is that the driver noted the damage AT THE TIME OF DELIVERY!! I did not try to get him to confirm the damage after he leftI talked to him on the phone as he was dropping off the package and he ensured me that he noted "Damaged" on the paperwork before he took a signature from my people on siteWhen your company called and let me know that it was not noted on the paperwork is when I called the shipping company and told them what happenedIt is then, they said that they called the driver and the driver recalled the fact that he wrote in "damaged" at the time of delivery!! but he noted it on the customer copy instead of the original paperworkAt this time, it was too late for me to try to start a claim with the shipping company because your company let the days window run out although I informed you of damages within two days of deliveryShipping company said that if your company had started a claim regardless of the lack of signature, they could have investigate further, but since you never started the claim, I had no chance of starting it!! This was all wrong and I filed it with Revdex.com to make sure it is known that this was wrong after I made sure to follow all instructions!! I am really not even interested in your compensation anymore!! It isn't about the money!! You should learn from this and treat the next customer better now that you know there is a loop whole in your system!! If a customer informs you that there is a damage and that the damage was noted on delivery paperwork (see my email to you within two days of delivery), maybe you should go ahead and start a claim and work out the details later so that you don't run the 5-day window out with the delivery companyOr you should think about other ways to avoid this from happening to someone else in the future!! This was unfair!!!! And no, I will not hire people to pack up the huge fridge and send it back to you and hire more people to move it in again!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowyes it is a wall and is completely covered by a carport Last I checked Dew does not accumulate on concrete So you are saying you know of an ice machine capable of being outside yet when we wanted to purchase one last year, after telling your salesperson what our needs were, he sold us the one we have knowing full well he wasn't selling us the one we neededKnowing this, you are not even offering any form of negotiation to make this right with us Obviously we will not accept the same offer you made when [redacted] was in the store with you We have at least wiggled some on what we want and you are not even attempting to be helpful or resolve anything On top of your inability to make an effort you comments are snarky at best Your customer service is horrible even now You have not been to our location and you certainly are not in the position to judge how well the machine is protected When in dispute, negotiations are made You are not even attempting to negotiate Regards, [redacted]
This customer had an issue with the unit not getting as cold as the specifications called for the item to get toThe item had a one year warranty. This issue is between Alamo Refrigeration and this customerWe never authorized a return of the itemWe never received the item backThe
customer likely allowed Alamo to pick the item upTHis customer needs to deal with Alamo Refrigeration on this issue
Revdex.com:
So you will be hearing from my attorney todd johns esquire also I will voice my complaint everywhere on the Internet telling people you are selling units that the manufacturer will not warranty due to problems that you wont cone out and say what they are.they will purchase a unit that says there is a warranty as per your websire but when there is a issue you leave them in the dark real nice way to treat your customers I guess we will leave it up to a judge to see who is right and who is wrong.it is also pathetic that the owner did not pick up the phone not once to at least offer a apologie that a good customer had to be in the middle of a dispute between the manufacturer and the seller.also ebay and pay pal will be notified about your business practices with a complaint filed with both of them saying that I paid ice and refrigeration in full for a unit with a warranty I dident pay ice and refrigeration and sun ice bison
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The item was purchased from our eBay store and the ad specifically stated that the graphics for the ice cream freezer were not includedBecause the customer has many options when adding graphics to the freezer the price and graphics options are not specifically listed as they can be endlessWe
have had many customer purchase this item online and they have always noticed the disclaimer and have contacted our office to discuss this option if the are interestedThe notice is listed with ** around it so it catches the customer's attention, as we know this is important informationWe can send you the standard red ice cream graphics for $but you would need to find a professional to have them placed on the unitYou can have the item returned if you prefer, please contact our office to arrange the returnThe item must be packed up and placed on a pallet in order for the carrier to retrieve the item
First of all, I
would like to apologizeYou are correct, it is not a fence, it is more of a
"wall"I did use the incorrect term - but the fact remains that you
can see the gap between the carport and the "wall" - which means that
the ice machine is also exposed there as well
The machine is
located outside - as noted in the pictureThis can cause moisture from the air
to build up inside of the machineWhen you go outside every morning, there is
dew on the groundThere can also be dew on and around the machine, which can
then get inside of the machine's electronics - such as the control board which
was replaced in December The ice machine has a fan motor which blows to
cool off the condenserThe fan motor brings in cool air from outside of the
ice machineIf this air has moisture - such as the dew - it will bring the
moisture into the unitThis moisture can (and often times will) end up on the
electronics of the unit - such as the control boardManufacturers know this -
and this is why they will void the warranty on ice machines that are placed
outside - which is what Alamo Refrigeration has done
If this machine was
a liquid cooled ice machine - being outside wouldn’t be a problem in this
regardThe liquid cooled ice machines use water to cool the condenser down -
therefore the moisture from outside isn't being brought into the machineWhen
you were in our office on June 28th, our sales manager tried to explain to you
that you needed a liquid cooled ice machine if you were going to keep it
outsideYou declined the liquid cooled ice machine and only wanted to talk
about air cooled ice machines - in which you will continue to have problems if
placed outside
I did explain to you
that the warranty had been voided and that it would be re-instated if you would
move the ice machine insideThis was explained to you in December of as
well as in June 2016- when you called for service againYou explained to me
that it would not be moved inside because you did not have a place for itWe
spoke about possibly putting the machine in your break room - but you said it
was very small and that there was no roomYou understood that the unit wasn’t
under any type of warranty unless it was moved inside but still wanted to get
it looked at
We understand that
you are not in the market to sell ice machinesMany consumers are not in the
individual markets to sell the items that they own- but often choose to do so
For instance, if you upgrade your vehicle to a newer model, you may choose to sell
your old one online with a service such as craigslist
It is the same in
this matterWe are not going to take the machine back and issue you credit
You can choose to keep the machine or to sell it on craigslist - fixed or not
fix - it is your decision
If you would like,
you can purchase a lb air cooled Manitowoc ice machine for $
If you would like to
have an option on a liquid cooled ice machine, please let me know and I will
get that information for you
We shipped a new in perfect condition Torrey Rcooler to this customerThe freight company damaged this itemJose failed to inspect the item for freight damages.He signed the freight bill for this item that he received it in good conditionHis failure to inspect the item as he was
instructed to has allowed the company that damaged the item to not be held financially accountable for their actions. We have agreed to accept the return of this item to us in its current condition and pay for the return shipping of this itemJose will be refunded in full upon the return of the cooler to us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.
This company is the seller of the products and should back up their productsThey received my money but are now trying to push off to the manufacturerI am extremely offended at the remark of "the refrigerator is making more noise than it should." I have been told by a reputable source that the motor is probably going out on the fridge, therefore causing the noiseIt also locks up and I am unable to open the door due to an extremely hard vacuum on the doors. Also, Ice and Refrigeration Systems is in some sort of dispute with the fridge manufacturerI contacted them and was told that they no longer honor any warranty foe this companyI then contacted Ice and Refrigeration Systems and was told I should sue the company if they do not repair the fridge. I have a local media company coming to my business this week to help get this information out to the public that this company should not be trusted and should not be usedThey are happy to take money from consumers, but do not help at all once they have received the moneyI own my own business and back up all my productsIt's the right thing to do. Regards,
*** ***
",sans-serif>This machine was installed in August of
On June 24, 2015, the customer called stating his ice machine
was off on code The technician was dispatched out on 6/26/and found
that the water probes were not functioning properlyThey were replaced
On July 6, 2015, the customer called back stating the machine
stopped working again, but would not get the code that the machine was off on
The technician was dispatched out on July 8, and found that the actuator
motor was not working properlyThe motor was replaced
On July 15, 2015, the customer called back stating that the
machine never worked from when the previous technician left on the 8th,
but could not answer as to why he was just now callingHe made statements such
as our technicians are incompetent and lied on their work orders about
observing ice
I dispatched out the technician that same dayThe machine was
off on code 60, which is typical of a water filling issueTypically, it goes
off on code when the machine needs to be cleaned, which we recommend doing
every monthsThe customer never had us come out to clean the machine since
it was installed in August of This service was $(plus tax), which
was waived for customer satisfactionI had the technician observe batches of
ice, instead of the typical one batch of ice, and made sure he took pictures
and showed the customer his ice
On 7/16/2015, the customer called back stating the machine was
still not making iceHe spoke with Janine, our controller, regarding these
issuesPer Janine, we are going to dispatch out technicians, observe
batches of ice as well as bring him iceWe could not make it out until Monday
(7/20/15) morning, so we would be bringing ice to him on Thursday, Friday and
MondayThis is not something that we typically doWe do have an ice machine
that we let anyone in the community come to take ice out of, however, we do not
bring the ice to the customer, especially at a location far away such as
GarlandBut we did take him ice on Thursday afternoon
On Thursday, 7/16/2015, I actually had a cancelation so I sent
the technician outHe replaced the water probes again and observed batches
of iceEven though this is warranty work, the manufacturer will only pay us to
observe one batch of iceThe additional time spent was not charged to the
customer
On Tuesday, 7/21/The customer called and spoke with Bryan
He told Bryan that they came in on Monday 7/20/to an empty bin of ice
Unfortunately, our earliest availability was Friday the 24thIf we
could make it out any sooner, we will send someone soonerHowever, this was
not the caseThe technician arrived on Friday the 24th and was told
that another company was called outThe customer did not give us a call to
cancel the service that was scheduled on FridayTypically, this would be a
charged of $(plus tax) if the technician shows up and is turned awayWe
did not charge this to the customer.We offered this customer ice, we offered to send a technician outWe were booked until Friday and that was our earliest openingWe did not tell him to go to someone else, we did give him the phone number to the manufacturer so that he could call them to see if there was another company that he could call out sooner, but that was his decision to call someone else rather than have us come out on Friday
Complaint: [redacted]
I am rejecting this response because:Both ice and refrigeration and Alamo have approved the return with me over the phone, in fact , Alamo wasn't going to take it back until they got confirmation from ice and refrigeration that will agree to it, only when they confirmed it with ice and refrigeration they accepted my return, and a refund has been issued to ice and refrigeration, see attached.Ice and refrigeration has to honor what they agreed to, especially since they have been refunded.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please see attached.
Regards,
[redacted]
I understand that the item was purchased from our company however anytime you purchase an item with a manufacturer's warranty you must work with the manufacturer to resolve any issues with the item. For example; if you purchase an LG washing machine from [redacted] you must contact LG for any warranty related issues not [redacted], if you purchase a Sony tv from Best Buy you must go through Sony for warranty service not Best Buy, if you purchase a Chevrolet vehicle the warranty is held by Chevrolet not the local car dealer. We are trying to push for the manufacturer to do the right thing by the customer and fulfill their warranty obligations, including pursing this issue in Federal Court. We will continue to try and push the manufacturer but we ask for your understanding that we do not hold warranty on any item that is sold.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowBait & switchThey dvertised s current model nd sent me the old versionEven in their advertisement for this model on ebay it states it is suppose to have (30) 1/6th containers, but even though my model states (30) it only has 27.http://www.ebay.com/itm/METALFRIO-COMMERCIAL-MEGA-TOP-SALAD-PREP-TABLE-REFRIG...⇄ HAS NOTHING AS THEY ORIGINALLY ADVERTISEDIt would have cost them a WHOLE lot more in shipping to return, rather than just do creditI have disputed with my CC company, so I will get my money back either wayA BUNCH of crooks and I will let any of their potential customers know Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Both ice and refrigeration and Alamo have approved the return with me over the phone, in fact , Alamo wasn't going to take it back until they got confirmation from ice and refrigeration that will agree to it, only when they confirmed it with ice and refrigeration they accepted my return, and a refund has been issued to ice and refrigeration, see attached.Ice and refrigeration has to honor what they agreed to, especially since they have been refunded Regards, [redacted] ***
This customer had an issue with the unit not getting as cold as the specifications called for the item to get toThe item had a one year warranty This issue is between Alamo Refrigeration and this customerWe never authorized a return of the itemWe never received the item backThe customer likely allowed Alamo to pick the item upTHis customer needs to deal with Alamo Refrigeration on this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Their claim that the ebay listing says anything about there being a notice that the graphics are not included are false On their own website (not ebay, not where the purchase was made) there is a claim that "graphics are not include" (poor english or typo) In my opinion since there are over images of the freezer all showing the color as red with images of ice cream, the item that they intend to make you believe you are buying is indeed a red freezer with images of ice creams Nowhere does it show a description or image of what the actual product looks like http://www.ebay.com/itm/ACADIA-COMMERCIAL-39-NOVELTY-GLASS-CURVE-TOP-ICE-CREAM-F...⇄ review the above link to the disputed listing to review If there is a notice that they have claimed, I cannot find it Sending me the graphics would resolve this.Regards, [redacted]
Revdex.com: I cant believe your response to this matter reamber one thing that if [redacted] sold me a washer with a warranty or if best buy sold me a tv with a warranty remember the key words here sold me the unit with the warranty im shure they would cover it if the manufacturer told me they are not covering it because they did not ge t paid for the units as I was told from tour manufacturer so instead of going back and forth with you on this matter I will file a lawsuitagainst your company as for again I dident pay bison or sun ice for this unit I paid ice and refrigeration for the unit also I will go on to the internet and let possible customers know how you are handling this matter and let them know that the manufacturer will not warranty the units you are selling thank you for not helping me and I will see you in court over this matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted]
This machine was installed in August of On June 24, 2015, the customer called stating his ice machine was off on code The technician was dispatched out on 6/26/and found that the water probes were not functioning properlyThey were replaced On July 6, 2015, the customer called back stating the machine stopped working again, but would not get the code that the machine was off on The technician was dispatched out on July 8, and found that the actuator motor was not working properlyThe motor was replaced On July 15, 2015, the customer called back stating that the machine never worked from when the previous technician left on the 8th, but could not answer as to why he was just now callingHe made statements such as our technicians are incompetent and lied on their work orders about observing ice I dispatched out the technician that same dayThe machine was off on code 60, which is typical of a water filling issueTypically, it goes off on code when the machine needs to be cleaned, which we recommend doing every monthsThe customer never had us come out to clean the machine since it was installed in August of This service was $(plus tax), which was waived for customer satisfactionI had the technician observe batches of ice, instead of the typical one batch of ice, and made sure he took pictures and showed the customer his ice On 7/16/2015, the customer called back stating the machine was still not making iceHe spoke with Janine, our controller, regarding these issuesPer Janine, we are going to dispatch out technicians, observe batches of ice as well as bring him iceWe could not make it out until Monday (7/20/15) morning, so we would be bringing ice to him on Thursday, Friday and MondayThis is not something that we typically doWe do have an ice machine that we let anyone in the community come to take ice out of, however, we do not bring the ice to the customer, especially at a location far away such as GarlandBut we did take him ice on Thursday afternoon On Thursday, 7/16/2015, I actually had a cancelation so I sent the technician outHe replaced the water probes again and observed batches of iceEven though this is warranty work, the manufacturer will only pay us to observe one batch of iceThe additional time spent was not charged to the customer On Tuesday, 7/21/The customer called and spoke with Bryan He told Bryan that they came in on Monday 7/20/to an empty bin of ice Unfortunately, our earliest availability was Friday the 24thIf we could make it out any sooner, we will send someone soonerHowever, this was not the caseThe technician arrived on Friday the 24th and was told that another company was called outThe customer did not give us a call to cancel the service that was scheduled on FridayTypically, this would be a charged of $(plus tax) if the technician shows up and is turned awayWe did not charge this to the customer.We offered this customer ice, we offered to send a technician outWe were booked until Friday and that was our earliest openingWe did not tell him to go to someone else, we did give him the phone number to the manufacturer so that he could call them to see if there was another company that he could call out sooner, but that was his decision to call someone else rather than have us come out on Friday / [redacted] Style Definitions */
As previously stated the aforementioned companies would rely on the manufacturer to honor the warranty agreement as we are doing in this situationThe units were paid for in full, I apologize that the manufacturer is providing you with inaccurate informationThe party you should be focusing your frustrations on is the manufacture since it is their warranty they are not honoringI understand you paid me for the unit but the unit was not sold with a dealer/distributer/or extended warrantyThe item was sold to you with a manufacturer's warrantyWe do not offer extended warranties or any type of warranty outside of the manufacturer's due to the fact that we are not equipped to handle warranty claims at this time
Complaint: [redacted] I am rejecting this response because: Alamp refrigeration has received the unit back already for weeks alreday, and they have refunded ice and refrigeration for the unit already, so why am I not beig refunded? Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The point is that the driver noted the damage AT THE TIME OF DELIVERY!! I did not try to get him to confirm the damage after he leftI talked to him on the phone as he was dropping off the package and he ensured me that he noted "Damaged" on the paperwork before he took a signature from my people on siteWhen your company called and let me know that it was not noted on the paperwork is when I called the shipping company and told them what happenedIt is then, they said that they called the driver and the driver recalled the fact that he wrote in "damaged" at the time of delivery!! but he noted it on the customer copy instead of the original paperworkAt this time, it was too late for me to try to start a claim with the shipping company because your company let the days window run out although I informed you of damages within two days of deliveryShipping company said that if your company had started a claim regardless of the lack of signature, they could have investigate further, but since you never started the claim, I had no chance of starting it!! This was all wrong and I filed it with Revdex.com to make sure it is known that this was wrong after I made sure to follow all instructions!! I am really not even interested in your compensation anymore!! It isn't about the money!! You should learn from this and treat the next customer better now that you know there is a loop whole in your system!! If a customer informs you that there is a damage and that the damage was noted on delivery paperwork (see my email to you within two days of delivery), maybe you should go ahead and start a claim and work out the details later so that you don't run the 5-day window out with the delivery companyOr you should think about other ways to avoid this from happening to someone else in the future!! This was unfair!!!! And no, I will not hire people to pack up the huge fridge and send it back to you and hire more people to move it in again!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowyes it is a wall and is completely covered by a carport Last I checked Dew does not accumulate on concrete So you are saying you know of an ice machine capable of being outside yet when we wanted to purchase one last year, after telling your salesperson what our needs were, he sold us the one we have knowing full well he wasn't selling us the one we neededKnowing this, you are not even offering any form of negotiation to make this right with us Obviously we will not accept the same offer you made when [redacted] was in the store with you We have at least wiggled some on what we want and you are not even attempting to be helpful or resolve anything On top of your inability to make an effort you comments are snarky at best Your customer service is horrible even now You have not been to our location and you certainly are not in the position to judge how well the machine is protected When in dispute, negotiations are made You are not even attempting to negotiate Regards, [redacted]
This customer had an issue with the unit not getting as cold as the specifications called for the item to get toThe item had a one year warranty. This issue is between Alamo Refrigeration and this customerWe never authorized a return of the itemWe never received the item backThe
customer likely allowed Alamo to pick the item upTHis customer needs to deal with Alamo Refrigeration on this issue
Revdex.com:
So you will be hearing from my attorney todd johns esquire also I will voice my complaint everywhere on the Internet telling people you are selling units that the manufacturer will not warranty due to problems that you wont cone out and say what they are.they will purchase a unit that says there is a warranty as per your websire but when there is a issue you leave them in the dark real nice way to treat your customers I guess we will leave it up to a judge to see who is right and who is wrong.it is also pathetic that the owner did not pick up the phone not once to at least offer a apologie that a good customer had to be in the middle of a dispute between the manufacturer and the seller.also ebay and pay pal will be notified about your business practices with a complaint filed with both of them saying that I paid ice and refrigeration in full for a unit with a warranty I dident pay ice and refrigeration and sun ice bison
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The item was purchased from our eBay store and the ad specifically stated that the graphics for the ice cream freezer were not includedBecause the customer has many options when adding graphics to the freezer the price and graphics options are not specifically listed as they can be endlessWe
have had many customer purchase this item online and they have always noticed the disclaimer and have contacted our office to discuss this option if the are interestedThe notice is listed with ** around it so it catches the customer's attention, as we know this is important informationWe can send you the standard red ice cream graphics for $but you would need to find a professional to have them placed on the unitYou can have the item returned if you prefer, please contact our office to arrange the returnThe item must be packed up and placed on a pallet in order for the carrier to retrieve the item
First of all, I
would like to apologizeYou are correct, it is not a fence, it is more of a
"wall"I did use the incorrect term - but the fact remains that you
can see the gap between the carport and the "wall" - which means that
the ice machine is also exposed there as well
The machine is
located outside - as noted in the pictureThis can cause moisture from the air
to build up inside of the machineWhen you go outside every morning, there is
dew on the groundThere can also be dew on and around the machine, which can
then get inside of the machine's electronics - such as the control board which
was replaced in December The ice machine has a fan motor which blows to
cool off the condenserThe fan motor brings in cool air from outside of the
ice machineIf this air has moisture - such as the dew - it will bring the
moisture into the unitThis moisture can (and often times will) end up on the
electronics of the unit - such as the control boardManufacturers know this -
and this is why they will void the warranty on ice machines that are placed
outside - which is what Alamo Refrigeration has done
If this machine was
a liquid cooled ice machine - being outside wouldn’t be a problem in this
regardThe liquid cooled ice machines use water to cool the condenser down -
therefore the moisture from outside isn't being brought into the machineWhen
you were in our office on June 28th, our sales manager tried to explain to you
that you needed a liquid cooled ice machine if you were going to keep it
outsideYou declined the liquid cooled ice machine and only wanted to talk
about air cooled ice machines - in which you will continue to have problems if
placed outside
I did explain to you
that the warranty had been voided and that it would be re-instated if you would
move the ice machine insideThis was explained to you in December of as
well as in June 2016- when you called for service againYou explained to me
that it would not be moved inside because you did not have a place for itWe
spoke about possibly putting the machine in your break room - but you said it
was very small and that there was no roomYou understood that the unit wasn’t
under any type of warranty unless it was moved inside but still wanted to get
it looked at
We understand that
you are not in the market to sell ice machinesMany consumers are not in the
individual markets to sell the items that they own- but often choose to do so
For instance, if you upgrade your vehicle to a newer model, you may choose to sell
your old one online with a service such as craigslist
It is the same in
this matterWe are not going to take the machine back and issue you credit
You can choose to keep the machine or to sell it on craigslist - fixed or not
fix - it is your decision
If you would like,
you can purchase a lb air cooled Manitowoc ice machine for $
If you would like to
have an option on a liquid cooled ice machine, please let me know and I will
get that information for you
We shipped a new in perfect condition Torrey Rcooler to this customerThe freight company damaged this itemJose failed to inspect the item for freight damages.He signed the freight bill for this item that he received it in good conditionHis failure to inspect the item as he was
instructed to has allowed the company that damaged the item to not be held financially accountable for their actions. We have agreed to accept the return of this item to us in its current condition and pay for the return shipping of this itemJose will be refunded in full upon the return of the cooler to us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.
This company is the seller of the products and should back up their productsThey received my money but are now trying to push off to the manufacturerI am extremely offended at the remark of "the refrigerator is making more noise than it should." I have been told by a reputable source that the motor is probably going out on the fridge, therefore causing the noiseIt also locks up and I am unable to open the door due to an extremely hard vacuum on the doors. Also, Ice and Refrigeration Systems is in some sort of dispute with the fridge manufacturerI contacted them and was told that they no longer honor any warranty foe this companyI then contacted Ice and Refrigeration Systems and was told I should sue the company if they do not repair the fridge. I have a local media company coming to my business this week to help get this information out to the public that this company should not be trusted and should not be usedThey are happy to take money from consumers, but do not help at all once they have received the moneyI own my own business and back up all my productsIt's the right thing to do. Regards,
*** ***
",sans-serif>This machine was installed in August of
On June 24, 2015, the customer called stating his ice machine
was off on code The technician was dispatched out on 6/26/and found
that the water probes were not functioning properlyThey were replaced
On July 6, 2015, the customer called back stating the machine
stopped working again, but would not get the code that the machine was off on
The technician was dispatched out on July 8, and found that the actuator
motor was not working properlyThe motor was replaced
On July 15, 2015, the customer called back stating that the
machine never worked from when the previous technician left on the 8th,
but could not answer as to why he was just now callingHe made statements such
as our technicians are incompetent and lied on their work orders about
observing ice
I dispatched out the technician that same dayThe machine was
off on code 60, which is typical of a water filling issueTypically, it goes
off on code when the machine needs to be cleaned, which we recommend doing
every monthsThe customer never had us come out to clean the machine since
it was installed in August of This service was $(plus tax), which
was waived for customer satisfactionI had the technician observe batches of
ice, instead of the typical one batch of ice, and made sure he took pictures
and showed the customer his ice
On 7/16/2015, the customer called back stating the machine was
still not making iceHe spoke with Janine, our controller, regarding these
issuesPer Janine, we are going to dispatch out technicians, observe
batches of ice as well as bring him iceWe could not make it out until Monday
(7/20/15) morning, so we would be bringing ice to him on Thursday, Friday and
MondayThis is not something that we typically doWe do have an ice machine
that we let anyone in the community come to take ice out of, however, we do not
bring the ice to the customer, especially at a location far away such as
GarlandBut we did take him ice on Thursday afternoon
On Thursday, 7/16/2015, I actually had a cancelation so I sent
the technician outHe replaced the water probes again and observed batches
of iceEven though this is warranty work, the manufacturer will only pay us to
observe one batch of iceThe additional time spent was not charged to the
customer
On Tuesday, 7/21/The customer called and spoke with Bryan
He told Bryan that they came in on Monday 7/20/to an empty bin of ice
Unfortunately, our earliest availability was Friday the 24thIf we
could make it out any sooner, we will send someone soonerHowever, this was
not the caseThe technician arrived on Friday the 24th and was told
that another company was called outThe customer did not give us a call to
cancel the service that was scheduled on FridayTypically, this would be a
charged of $(plus tax) if the technician shows up and is turned awayWe
did not charge this to the customer.We offered this customer ice, we offered to send a technician outWe were booked until Friday and that was our earliest openingWe did not tell him to go to someone else, we did give him the phone number to the manufacturer so that he could call them to see if there was another company that he could call out sooner, but that was his decision to call someone else rather than have us come out on Friday
Complaint: [redacted]
I am rejecting this response because:Both ice and refrigeration and Alamo have approved the return with me over the phone, in fact , Alamo wasn't going to take it back until they got confirmation from ice and refrigeration that will agree to it, only when they confirmed it with ice and refrigeration they accepted my return, and a refund has been issued to ice and refrigeration, see attached.Ice and refrigeration has to honor what they agreed to, especially since they have been refunded.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please see attached.
Regards,
[redacted]
I understand that the item was purchased from our company however anytime you purchase an item with a manufacturer's warranty you must work with the manufacturer to resolve any issues with the item. For example; if you purchase an LG washing machine from [redacted] you must contact LG for any warranty related issues not [redacted], if you purchase a Sony tv from Best Buy you must go through Sony for warranty service not Best Buy, if you purchase a Chevrolet vehicle the warranty is held by Chevrolet not the local car dealer. We are trying to push for the manufacturer to do the right thing by the customer and fulfill their warranty obligations, including pursing this issue in Federal Court. We will continue to try and push the manufacturer but we ask for your understanding that we do not hold warranty on any item that is sold.