Complaint: [redacted]
I am rejecting this response because:
Alamp refrigeration has received the unit back already for weeks alreday, and they have refunded ice and refrigeration for the unit already, so why am I not beig refunded?
Regards,
[redacted]
Please have the unit packed up and secured to a pallet so we can have the item picked up and the order refunded. I have attached a return Bill of Lading for this item, and will schedule the pickup once you confirm the unit has been wrapped and palatalized. As soon as the item is received by our warehouse we will issue a full refund on the order. If you prefer to proceed with the charge back that is your right, however the credit card company can not issue a refund until you make the unit available for return. They will not allow you to keep the item and receive your money back. We are happy to resolve this issue for you promptly by having the unit returned to us for a full refund. Please inform our office when the unit is ready for pickup.
I sincerely apologize for your frustration in this matter. Unfortunately the item you purchased on 12/18/15 came with a manufacturer's warranty, not an extended or after market warranty. This means the warranty is held by the company who makes the item. We are the seller/distributor meaning we would...
only hold the warranty on the item if we sold you an after market or extended warranty through our company. You need to contact the manufacturer directly to have this issue resolved as they are the responsible party. If you had an issue within 30 days of your purchase we would absolutely be able to assist you in replacing the item but since this time has passed all service related issues would need to fall under the manufacturer's warranty. I am terribly sorry that the manufacturer is not honoring the warranty agreement but we are an entirely separate company from the manufacturer.
I sincerely apologize for your frustration. I have reached out to our account rep with the carrier and they have informed me that the driver is only allowed to notate damage during the delivery. Therefore when you called and requested the driver add the notation after he left, regardless of what the...
driver or the terminal stated, this is something he is unable to do. When you initially contacted our office regarding the freight damage, we gave you the option to file your own claim or have the unit replaced if the damage was not notated and concealed during delivery. You stated that the damage was notated during delivery and you wanted to proceed with being compensated for the damage. That process takes up to 72 hours as our claims department must receive photos of the damage and work with the carrier to determine the damage was notated and how much compensation can be given. Once we received information from the carrier that the damage was not notated we informed you promptly. That is when you informed our office that the damage was not notated during the delivery but you called after the driver after he left and requested he add the notation. We went back to the carrier to see if they could confirm this information and the carrier said that they had no notation or information from the driver stating the item was delivered with freight damage. We have always left the option open for you to have the unit replaced but you stated that you were not interested in that option unless we were going to have the carrier pack up the damaged unit and unpack and bring in the new unit. The LTL Carrier will not be able to provide this type of service, it is against their policies. We can still have the unit replaced for you however you will need to have the unit packed up and placed back on the pallet so the carrier can retrieve it. This option is available to you up to 30 days after the item has been delivered. We understand that freight damage does occur when shipping items and we always want to take care of our customers, however there are guidelines that must be followed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Their claim that the ebay listing says anything about there being a notice that the graphics are not included are false. On their own website (not ebay, not where the purchase was made) there is a claim that "graphics are not include" (poor english or typo). In my opinion since there are over 6 images of the freezer all showing the color as red with images of ice cream, the item that they intend to make you believe you are buying is indeed a red freezer with images of ice creams. Nowhere does it show a description or image of what the actual product looks like. http://www.ebay.com/itm/ACADIA-COMMERCIAL-39-NOVELTY-GLASS-CURVE-TOP-ICE-CRE...⇄ review the above link to the disputed listing to review. If there is a notice that they have claimed, I cannot find it. Sending me the graphics would resolve this.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
I NEEDED the CORRECT refrigerated prep table so my restaurant could open. They screw me over with excuses and now I am suppose to palletize it??? Seriously and send it back and wait for weeks??? I asked for a partial refund, because I KNOW the shipping will be costly to 'resend'. I tried to make this right, but the lady (clown) that called me was ridiculous. Make it right so all parties are happy. The same thing I do in my business. I guess I can tie up funds with my credit card company for a long time or we can make this right for all parties. Unless you are sending me the right one??? Guessing you don't even have the one I ordered. Looks like bait and switch.....I will make sure to let everyone online know about this in my new Blog about your companies business practices. Enjoy.
Regards,
[redacted]
On October 28, 2015 [redacted] with [redacted] purchased an Alamo IM-1000 head unit and an Alamo IB-400 ice bin on invoice # [redacted]. On December 11, 2015 the customer called for service on their ice machine. This was authorized through the manufacturer, [redacted] on...
warranty ticket # [redacted]. Ice and Refrigeration Systems WO-2474. On December 14, 2015 a technician was dispatched out to take a look at the ice machine. The machine is located under a carport. It is not located on the side of the carport next to the building, but more along the edge of a carport with a fence behind it. The technician found that the machine would make ice but would not harvest it. After discussing with technical support how the machine was installed (outside) and the issues it was having, it was determined to be the control board. Since the machine was installed outside, the manufacturer decided to void the warranty. It was decided that for customer satisfaction, we would replace the controller at our own cost – and not be reimbursed by the customer for this. [redacted] did not pay for this call as the warranty was voided. We advised the customer of this and explained it would be best to have the machine moved somewhere else inside. He declined. In speaking with the manufacturer, I was able to get them to agree to reinstate the warranty on the unit if the customer moved the machine inside. I explained this to the customer and he declined to move the machine. On December 18, 2015, the technician was dispatched out with a controller to finish the repair of the unit. The unit would still not harvest the ice. The weather approximate weather condition while the technician was there was between 38* and 46*F. (resource: http://www.timeanddate.com/weather/usa/fort-worth/historic?month=12&year=201...⇄ ) It was concluded that the ice machine was having trouble operating properly as it was trying to operate below the recommended ambient temperatures. We advised the customer that it was best to move the machine inside and that the only thing we could do at this point was to turn the machine off and wait for the weather to be warmer. On December 23, 2015, the technician tried to contact the customer because the weather was warmer and in better conditions for the machine. The customer advised him that he had not turned on the machine since the 18th. We requested the customer to turn the machine on to see if it would drop the ice. The customer said that he would and would then call us back. The work order was completed on December 29, 2015 as the customer was not reaching back out to us to let us know if the machine was working or not. On June 21, 2016 the customer contacted me for service on his ice machine. I contacted [redacted] to check the status of the warranty. I received authorization # [redacted], but advised that it is only valid if the machine has a filter on it and has since been relocated inside. When I contacted [redacted] again to schedule the service call, I advised him on this. He was not happy with it, but requested that we come out to take a look at what it could be and agreed to pay the services that were not going to be covered by the warranty. The technician was scheduled for 6/23/2016. On June 23, 2016 the technician arrived and found the machine was unplugged. He plugged the machine back in and observed a batch of ice. While observing the ice being made, he found that the water was filling up past the float. He diagnosed a bad float probe. On June 24, I voicemail was left for [redacted] to go over the diagnosis and an estimate for repair. On June 28, another voicemail was left for [redacted]. I did not receive a phone call back from him on either occasion. In the afternoon of June 28, 2016- [redacted] came to our sales office to speak with Bryan, our sales manager regarding the ice machine and other options. [redacted] was wanting us to replace his unit with a different brand ice machine, but one that was air cooled. It was explained to him that any air cooled ice machine would have issues if it was placed in the same location. [redacted] is wanting a credit of $2703.14 for the ice machine. In looking at the invoice, you will see that he only paid $2270.00 for the ice machine and $849.00 for the bin. He is not having an issue with the bin, as it is only storing the ice that is made by the head unit. If you were to prorate out the cost of the head unit to the 12 month warranty that is offered, and give credit for the 4 months left, that would be a total of $756.67 towards a new machine. When [redacted] was in our office we offered him a 900 lb air cooled Manitowoc ice machine for $3400.00. We typically sell this machine for $4085.00. This is a discount of $685.00 In short, we have done the following to take care of this customer: 1) In December 2015 – the warranty was voided on the machine because it was placed outside. We pressured the manufacturer and was able to get them to reinstate the warranty if the machine was moved. The customer declined to move the machine. 2) In June 2016, prior to service being scheduled, it was explained to the customer that the warranty would only be valid if the machine was moved inside. The customer declined. 3) The machine can be fixed for $155.00 (plus tax). We explained to the customer that he could then sell the machine to get some money back on the unit. 4) We offered to sell a new unit with a discount of $685.00. With this discount we were not requesting the Alamo unit to be returned. The customer could still decide to sell the Alamo unit through a service such as Craigslist.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] The point is that the driver noted the damage AT THE TIME OF DELIVERY!! I did not try to get him to confirm the damage after he left. I talked to him on the phone as he was dropping off the package and he ensured me that he noted "Damaged" on the paperwork before he took a signature from my people on site. When your company called and let me know that it was not noted on the paperwork is when I called the shipping company and told them what happened. It is then, they said that they called the driver and the driver recalled the fact that he wrote in "damaged" at the time of delivery!! but he noted it on the customer copy instead of the original paperwork. At this time, it was too late for me to try to start a claim with the shipping company because your company let the 5 days window run out although I informed you of damages within two days of delivery. Shipping company said that if your company had started a claim regardless of the lack of signature, they could have investigate further, but since you never started the claim, I had no chance of starting it!! This was all wrong and I filed it with Revdex.com to make sure it is known that this was wrong after I made sure to follow all instructions!! I am really not even interested in your compensation anymore!! It isn't about the money!! You should learn from this and treat the next customer better now that you know there is a loop whole in your system!! If a customer informs you that there is a damage and that the damage was noted on delivery paperwork (see my email to you within two days of delivery), maybe you should go ahead and start a claim and work out the details later so that you don't run the 5-day window out with the delivery company. Or you should think about other ways to avoid this from happening to someone else in the future!! This was unfair!!!! And no, I will not hire people to pack up the huge fridge and send it back to you and hire more people to move it in again!!!
As previously stated the aforementioned companies would rely on the manufacturer to honor the warranty agreement as we are doing in this situation. The units were paid for in full, I apologize that the manufacturer is providing you with inaccurate information. The party you should be focusing your frustrations on is the manufacture since it is their warranty they are not honoring. I understand you paid me for the unit but the unit was not sold with a dealer/distributer/or extended warranty. The item was sold to you with a manufacturer's warranty. We do not offer extended warranties or any type of warranty outside of the manufacturer's due to the fact that we are not equipped to handle warranty claims at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. Bait & switch. They dvertised s current model nd sent me the old version. Even in their advertisement for this model on ebay it states it is suppose to have (30) 1/6th containers, but even though my model states (30) it only has 27.http://www.ebay.com/itm/METALFRIO-COMMERCIAL-MEGA-TOP-SALAD-PREP-TABLE-REFRIG...⇄ HAS NOTHING AS THEY ORIGINALLY ADVERTISED. It would have cost them a WHOLE lot more in shipping to return, rather than just do credit. I have disputed with my CC company, so I will get my money back either way. A BUNCH of crooks and I will let any of their potential customers know.
Regards,
[redacted]
I have reviewed your complaint and do not understand why you seem upset with us. We shipped the items that you purchased to you and even though we asked you in advance to inspect for damage prior to signing that you received equipment you did not note any damage to the equipment on the freight bill....
This action relieves the freight company of liability for damaging the equipment. We offered (your choice) to ship equipment back to us and refund your purchase or allow you to file a concealed damage claim. You chose to have us return the item and get a refund. We paid for shipping to you and for the return shipping and then refunded the entire purchase price to you. ( once again if you would have inspected unit and marked it damaged we could have filed a claim with the carrier). We refunded the $899.00 that you paid (please see attached invoice) through Paypal and they will return it to your credit card. This is the way the money came to us and is the only way we can refund the purchase.
We did not approve the return to Alamo Refrigeration. This is between the customer and Alamo Refrigeration. Alamo Refrigeration has not refunded us on this item. We would not accept it if given. THis issue is strictly between the customer and Alamo Refrigeration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.They said they only discounted the beer coolers. That is a total untruth! They accepted lower offers for all 4 items purchased in that order, then gave a total price combined discount. The final invoice I was given had no individual prices listed as the one they show here, just a total. I have emails from them for discounts on the freezer and refrigerator, then a final offer for all four items. So, they did not only discount the 2 beer coolers as they are stating.
Regards,
[redacted]
This customer had an issue with the unit not getting as cold as the specifications called for the item to get to. The item had a one year warranty. This issue is between Alamo Refrigeration and this customer. We never authorized a return of the item. We never received the item back. The customer likely allowed Alamo to pick the item up. THis customer needs to deal with Alamo Refrigeration on this issue.
Revdex.com:
I cant believe your response to this matter reamber one thing that if [redacted] sold me a washer with a warranty or if best buy sold me a tv with a warranty remember the key words here sold me the unit with the warranty im shure they would cover it if the manufacturer told me they are not covering it because they did not ge t paid for the units as I was told from tour manufacturer so instead of going back and forth with you on this matter I will file a lawsuitagainst your company as for again I dident pay bison or sun ice for this unit I paid ice and refrigeration for the unit also I will go on to the internet and let possible customers know how you are handling this matter and let them know that the manufacturer will not warranty the units you are selling thank you for not helping me and I will see you in court over this matter
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. ...... I purchased this item from ice and refrigeration systems not the manufacturer the payment was made to ice and refrigeration systems not manufacturer so that would be the responsible party if I bought a pizza and the crust was bad I go back to the pizzeria for a credit or a new pizza I dont call general mills and tell them the flour was bad so they owe me a new pizza any good reputable bussiness would never ever leave the customer to hang out and dry its just not good business after I purchased 5 units from this company and also you would think the owner him self would call me to fix situation not the case!!!!!!!!
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. yes it is a wall and is completely covered by a carport. Last I checked Dew does not accumulate on concrete. So you are saying you know of an ice machine capable of being outside yet when we wanted to purchase one last year, after telling your salesperson what our needs were, he sold us the one we have knowing full well he wasn't selling us the one we needed. Knowing this, you are not even offering any form of negotiation to make this right with us. Obviously we will not accept the same offer you made when [redacted] was in the store with you. We have at least wiggled some on what we want and you are not even attempting to be helpful or resolve anything. On top of your inability to make an effort you comments are snarky at best. Your customer service is horrible even now. You have not been to our location and you certainly are not in the position to judge how well the machine is protected. When in dispute, negotiations are made. You are not even attempting to negotiate.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Alamp refrigeration has received the unit back already for weeks alreday, and they have refunded ice and refrigeration for the unit already, so why am I not beig refunded?
Regards,
[redacted]
Please have the unit packed up and secured to a pallet so we can have the item picked up and the order refunded. I have attached a return Bill of Lading for this item, and will schedule the pickup once you confirm the unit has been wrapped and palatalized. As soon as the item is received by our warehouse we will issue a full refund on the order. If you prefer to proceed with the charge back that is your right, however the credit card company can not issue a refund until you make the unit available for return. They will not allow you to keep the item and receive your money back. We are happy to resolve this issue for you promptly by having the unit returned to us for a full refund. Please inform our office when the unit is ready for pickup.
I sincerely apologize for your frustration in this matter. Unfortunately the item you purchased on 12/18/15 came with a manufacturer's warranty, not an extended or after market warranty. This means the warranty is held by the company who makes the item. We are the seller/distributor meaning we would...
only hold the warranty on the item if we sold you an after market or extended warranty through our company. You need to contact the manufacturer directly to have this issue resolved as they are the responsible party. If you had an issue within 30 days of your purchase we would absolutely be able to assist you in replacing the item but since this time has passed all service related issues would need to fall under the manufacturer's warranty. I am terribly sorry that the manufacturer is not honoring the warranty agreement but we are an entirely separate company from the manufacturer.
I sincerely apologize for your frustration. I have reached out to our account rep with the carrier and they have informed me that the driver is only allowed to notate damage during the delivery. Therefore when you called and requested the driver add the notation after he left, regardless of what the...
driver or the terminal stated, this is something he is unable to do. When you initially contacted our office regarding the freight damage, we gave you the option to file your own claim or have the unit replaced if the damage was not notated and concealed during delivery. You stated that the damage was notated during delivery and you wanted to proceed with being compensated for the damage. That process takes up to 72 hours as our claims department must receive photos of the damage and work with the carrier to determine the damage was notated and how much compensation can be given. Once we received information from the carrier that the damage was not notated we informed you promptly. That is when you informed our office that the damage was not notated during the delivery but you called after the driver after he left and requested he add the notation. We went back to the carrier to see if they could confirm this information and the carrier said that they had no notation or information from the driver stating the item was delivered with freight damage. We have always left the option open for you to have the unit replaced but you stated that you were not interested in that option unless we were going to have the carrier pack up the damaged unit and unpack and bring in the new unit. The LTL Carrier will not be able to provide this type of service, it is against their policies. We can still have the unit replaced for you however you will need to have the unit packed up and placed back on the pallet so the carrier can retrieve it. This option is available to you up to 30 days after the item has been delivered. We understand that freight damage does occur when shipping items and we always want to take care of our customers, however there are guidelines that must be followed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Their claim that the ebay listing says anything about there being a notice that the graphics are not included are false. On their own website (not ebay, not where the purchase was made) there is a claim that "graphics are not include" (poor english or typo). In my opinion since there are over 6 images of the freezer all showing the color as red with images of ice cream, the item that they intend to make you believe you are buying is indeed a red freezer with images of ice creams. Nowhere does it show a description or image of what the actual product looks like. http://www.ebay.com/itm/ACADIA-COMMERCIAL-39-NOVELTY-GLASS-CURVE-TOP-ICE-CRE...⇄ review the above link to the disputed listing to review. If there is a notice that they have claimed, I cannot find it. Sending me the graphics would resolve this.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
I NEEDED the CORRECT refrigerated prep table so my restaurant could open. They screw me over with excuses and now I am suppose to palletize it??? Seriously and send it back and wait for weeks??? I asked for a partial refund, because I KNOW the shipping will be costly to 'resend'. I tried to make this right, but the lady (clown) that called me was ridiculous. Make it right so all parties are happy. The same thing I do in my business. I guess I can tie up funds with my credit card company for a long time or we can make this right for all parties. Unless you are sending me the right one??? Guessing you don't even have the one I ordered. Looks like bait and switch.....I will make sure to let everyone online know about this in my new Blog about your companies business practices. Enjoy.
Regards,
[redacted]
Please contact us when the item is ready to be returned. When we receive the item back you will be refunded in full.
On October 28, 2015 [redacted] with [redacted] purchased an Alamo IM-1000 head unit and an Alamo IB-400 ice bin on invoice # [redacted]. On December 11, 2015 the customer called for service on their ice machine. This was authorized through the manufacturer, [redacted] on...
warranty ticket # [redacted]. Ice and Refrigeration Systems WO-2474. On December 14, 2015 a technician was dispatched out to take a look at the ice machine. The machine is located under a carport. It is not located on the side of the carport next to the building, but more along the edge of a carport with a fence behind it. The technician found that the machine would make ice but would not harvest it. After discussing with technical support how the machine was installed (outside) and the issues it was having, it was determined to be the control board. Since the machine was installed outside, the manufacturer decided to void the warranty. It was decided that for customer satisfaction, we would replace the controller at our own cost – and not be reimbursed by the customer for this. [redacted] did not pay for this call as the warranty was voided. We advised the customer of this and explained it would be best to have the machine moved somewhere else inside. He declined. In speaking with the manufacturer, I was able to get them to agree to reinstate the warranty on the unit if the customer moved the machine inside. I explained this to the customer and he declined to move the machine. On December 18, 2015, the technician was dispatched out with a controller to finish the repair of the unit. The unit would still not harvest the ice. The weather approximate weather condition while the technician was there was between 38* and 46*F. (resource: http://www.timeanddate.com/weather/usa/fort-worth/historic?month=12&year=201...⇄ ) It was concluded that the ice machine was having trouble operating properly as it was trying to operate below the recommended ambient temperatures. We advised the customer that it was best to move the machine inside and that the only thing we could do at this point was to turn the machine off and wait for the weather to be warmer. On December 23, 2015, the technician tried to contact the customer because the weather was warmer and in better conditions for the machine. The customer advised him that he had not turned on the machine since the 18th. We requested the customer to turn the machine on to see if it would drop the ice. The customer said that he would and would then call us back. The work order was completed on December 29, 2015 as the customer was not reaching back out to us to let us know if the machine was working or not. On June 21, 2016 the customer contacted me for service on his ice machine. I contacted [redacted] to check the status of the warranty. I received authorization # [redacted], but advised that it is only valid if the machine has a filter on it and has since been relocated inside. When I contacted [redacted] again to schedule the service call, I advised him on this. He was not happy with it, but requested that we come out to take a look at what it could be and agreed to pay the services that were not going to be covered by the warranty. The technician was scheduled for 6/23/2016. On June 23, 2016 the technician arrived and found the machine was unplugged. He plugged the machine back in and observed a batch of ice. While observing the ice being made, he found that the water was filling up past the float. He diagnosed a bad float probe. On June 24, I voicemail was left for [redacted] to go over the diagnosis and an estimate for repair. On June 28, another voicemail was left for [redacted]. I did not receive a phone call back from him on either occasion. In the afternoon of June 28, 2016- [redacted] came to our sales office to speak with Bryan, our sales manager regarding the ice machine and other options. [redacted] was wanting us to replace his unit with a different brand ice machine, but one that was air cooled. It was explained to him that any air cooled ice machine would have issues if it was placed in the same location. [redacted] is wanting a credit of $2703.14 for the ice machine. In looking at the invoice, you will see that he only paid $2270.00 for the ice machine and $849.00 for the bin. He is not having an issue with the bin, as it is only storing the ice that is made by the head unit. If you were to prorate out the cost of the head unit to the 12 month warranty that is offered, and give credit for the 4 months left, that would be a total of $756.67 towards a new machine. When [redacted] was in our office we offered him a 900 lb air cooled Manitowoc ice machine for $3400.00. We typically sell this machine for $4085.00. This is a discount of $685.00 In short, we have done the following to take care of this customer: 1) In December 2015 – the warranty was voided on the machine because it was placed outside. We pressured the manufacturer and was able to get them to reinstate the warranty if the machine was moved. The customer declined to move the machine. 2) In June 2016, prior to service being scheduled, it was explained to the customer that the warranty would only be valid if the machine was moved inside. The customer declined. 3) The machine can be fixed for $155.00 (plus tax). We explained to the customer that he could then sell the machine to get some money back on the unit. 4) We offered to sell a new unit with a discount of $685.00. With this discount we were not requesting the Alamo unit to be returned. The customer could still decide to sell the Alamo unit through a service such as Craigslist.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] The point is that the driver noted the damage AT THE TIME OF DELIVERY!! I did not try to get him to confirm the damage after he left. I talked to him on the phone as he was dropping off the package and he ensured me that he noted "Damaged" on the paperwork before he took a signature from my people on site. When your company called and let me know that it was not noted on the paperwork is when I called the shipping company and told them what happened. It is then, they said that they called the driver and the driver recalled the fact that he wrote in "damaged" at the time of delivery!! but he noted it on the customer copy instead of the original paperwork. At this time, it was too late for me to try to start a claim with the shipping company because your company let the 5 days window run out although I informed you of damages within two days of delivery. Shipping company said that if your company had started a claim regardless of the lack of signature, they could have investigate further, but since you never started the claim, I had no chance of starting it!! This was all wrong and I filed it with Revdex.com to make sure it is known that this was wrong after I made sure to follow all instructions!! I am really not even interested in your compensation anymore!! It isn't about the money!! You should learn from this and treat the next customer better now that you know there is a loop whole in your system!! If a customer informs you that there is a damage and that the damage was noted on delivery paperwork (see my email to you within two days of delivery), maybe you should go ahead and start a claim and work out the details later so that you don't run the 5-day window out with the delivery company. Or you should think about other ways to avoid this from happening to someone else in the future!! This was unfair!!!! And no, I will not hire people to pack up the huge fridge and send it back to you and hire more people to move it in again!!!
As previously stated the aforementioned companies would rely on the manufacturer to honor the warranty agreement as we are doing in this situation. The units were paid for in full, I apologize that the manufacturer is providing you with inaccurate information. The party you should be focusing your frustrations on is the manufacture since it is their warranty they are not honoring. I understand you paid me for the unit but the unit was not sold with a dealer/distributer/or extended warranty. The item was sold to you with a manufacturer's warranty. We do not offer extended warranties or any type of warranty outside of the manufacturer's due to the fact that we are not equipped to handle warranty claims at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. Bait & switch. They dvertised s current model nd sent me the old version. Even in their advertisement for this model on ebay it states it is suppose to have (30) 1/6th containers, but even though my model states (30) it only has 27.http://www.ebay.com/itm/METALFRIO-COMMERCIAL-MEGA-TOP-SALAD-PREP-TABLE-REFRIG...⇄ HAS NOTHING AS THEY ORIGINALLY ADVERTISED. It would have cost them a WHOLE lot more in shipping to return, rather than just do credit. I have disputed with my CC company, so I will get my money back either way. A BUNCH of crooks and I will let any of their potential customers know.
Regards,
[redacted]
I have reviewed your complaint and do not understand why you seem upset with us. We shipped the items that you purchased to you and even though we asked you in advance to inspect for damage prior to signing that you received equipment you did not note any damage to the equipment on the freight bill....
This action relieves the freight company of liability for damaging the equipment. We offered (your choice) to ship equipment back to us and refund your purchase or allow you to file a concealed damage claim. You chose to have us return the item and get a refund. We paid for shipping to you and for the return shipping and then refunded the entire purchase price to you. ( once again if you would have inspected unit and marked it damaged we could have filed a claim with the carrier). We refunded the $899.00 that you paid (please see attached invoice) through Paypal and they will return it to your credit card. This is the way the money came to us and is the only way we can refund the purchase.
We did not approve the return to Alamo Refrigeration. This is between the customer and Alamo Refrigeration. Alamo Refrigeration has not refunded us on this item. We would not accept it if given. THis issue is strictly between the customer and Alamo Refrigeration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.They said they only discounted the beer coolers. That is a total untruth! They accepted lower offers for all 4 items purchased in that order, then gave a total price combined discount. The final invoice I was given had no individual prices listed as the one they show here, just a total. I have emails from them for discounts on the freezer and refrigerator, then a final offer for all four items. So, they did not only discount the 2 beer coolers as they are stating.
Regards,
[redacted]
This customer had an issue with the unit not getting as cold as the specifications called for the item to get to. The item had a one year warranty. This issue is between Alamo Refrigeration and this customer. We never authorized a return of the item. We never received the item back. The customer likely allowed Alamo to pick the item up. THis customer needs to deal with Alamo Refrigeration on this issue.
Revdex.com:
I cant believe your response to this matter reamber one thing that if [redacted] sold me a washer with a warranty or if best buy sold me a tv with a warranty remember the key words here sold me the unit with the warranty im shure they would cover it if the manufacturer told me they are not covering it because they did not ge t paid for the units as I was told from tour manufacturer so instead of going back and forth with you on this matter I will file a lawsuitagainst your company as for again I dident pay bison or sun ice for this unit I paid ice and refrigeration for the unit also I will go on to the internet and let possible customers know how you are handling this matter and let them know that the manufacturer will not warranty the units you are selling thank you for not helping me and I will see you in court over this matter
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. ...... I purchased this item from ice and refrigeration systems not the manufacturer the payment was made to ice and refrigeration systems not manufacturer so that would be the responsible party if I bought a pizza and the crust was bad I go back to the pizzeria for a credit or a new pizza I dont call general mills and tell them the flour was bad so they owe me a new pizza any good reputable bussiness would never ever leave the customer to hang out and dry its just not good business after I purchased 5 units from this company and also you would think the owner him self would call me to fix situation not the case!!!!!!!!
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. yes it is a wall and is completely covered by a carport. Last I checked Dew does not accumulate on concrete. So you are saying you know of an ice machine capable of being outside yet when we wanted to purchase one last year, after telling your salesperson what our needs were, he sold us the one we have knowing full well he wasn't selling us the one we needed. Knowing this, you are not even offering any form of negotiation to make this right with us. Obviously we will not accept the same offer you made when [redacted] was in the store with you. We have at least wiggled some on what we want and you are not even attempting to be helpful or resolve anything. On top of your inability to make an effort you comments are snarky at best. Your customer service is horrible even now. You have not been to our location and you certainly are not in the position to judge how well the machine is protected. When in dispute, negotiations are made. You are not even attempting to negotiate.
Regards,
[redacted]