Icon Health and Fitness

Dear [redacted],I apologize that you had to go through so much to get your machine replaced or refunded. I am glad to see we were able to get your refunded. If you need anything please let me know.

Mr. [redacted].I do apologize again for the inconvenience you had received. The letter submitted to Sandra has been given to upper management. I have spoken to the Billings Dept. They have stated the refund should be in your account. Please let me know if it has been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], I am going to talk to the manager of the returns dept. I am going to try to get your machine returned for you. Please expect a reply back tomorrow.

Dear [redacted]  Per the terms of the agreement as well as the options that have been offered and provided to Mr. [redacted] there is no refund amount due under the agreement as outlined in the previous response.  If the customer would like to have the agreement reinstated for the remainder of the service terms we will allow for a reversal.  We can also offer the customer an additional year of coverage for the time lapsed during this period of dispute so that the agreement would expire 10/24/2017.

Dear [redacted], I do apologize for the inconveniences with the machine you received. Please call into our returns department. They will be able to refund or replace it. Their # is [redacted], there here from 8-5 MST.Thank you.

Dear [redacted] ,It looks like the return cleared on the 3rd. I had it put through as fast as we can. I do apologize that it took that long to get it returned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], I apologize about your machine never coming. I have spoken to the returns team and have been told the refund is done. You should see the money in your account any day this week. Let me know if you don't not see it.

Dear [redacted], I apologize that the machine came broken from the start. I also apologize the we were unable to fix the unit. I see you spoke to returns today. If you will let me know when ups picks up the bike. Once they pick it up, ill push a refund for you.

Dear [redacted], I am sorry that are customer service did not help you with your product. We have reordered the belt for you, the order # is [redacted]. You should get it within 10 business days. Sorry again for the trouble.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]I accept the response.  Please inform me how I will receive the workout material?  Will it come via mail to my home address and if so, how long should I expect to receive it.  Thank you,  [redacted]

Dear [redacted],I apologize that the service tech has not contacted you. I spoke with the service company and they are going to call you. Please let me know if you have the appointment scheduled.

Complaint: [redacted]
I am rejecting this response because:  I have already paid someone out of my pocket to put the machine together for me.  I should have received an email from the Revdex.com in my inbox according to iconfitness but did not receive any sort of email.  After being told by Audra B[redacted] on 10/11 that they would have someone put it together for me, I assumed It would be right away.  I called the company on Friday 10/13 and was told that I would be required to pay $149.00 if I wanted to have someone put the machine together for me.  The only reason I accepted delivery of the machine instead of cancelling my order was because someone would be putting it together and It would not be in the room for my kids to trip over.  The delivery came outside of the time it was scheduled to be delivered so I was unable to have it put in the room it was supposed to be put in.  So I had to have the person putting it together move it to the other side of my house.  This whole process with Iconfitness has been unpleasant.  At this point I would like to be reimbursed the $100.00 I had to pay to have someone else put it together for me.
Sincerely,
[redacted]

I apologize for the inconveniences. The unit is going to go through the PR dept. It has been approved. I have asked a PR rep. To contact you letting you know what to expect. You should get a call today. If you don't receive a call please let me know. I am getting this pushed through,...

so you can have a working unit ASAP.

Dear [redacted],I am been informed UTS has contacted you. That you have the part and now wait for the tech. I'm glad that things are progressing. Please let me know if you need to be contacted or have anymore questions.

Dear [redacted],I do apologize that it has taken this long to get your machine fixed. I see the tech has an appointment scheduled. I can do a 15% return of the purchase price for the inconvenience. You should see it in a week. Please let me know if the unit gets repaired.

Dear [redacted], I apologize that our customer service was very helpful for you. I have order a new motor and control board. I also setup a service tech to install the parts. You will hear from the tech within 5 business days. The parts should take no more than 10 business day's. If you...

need anything else please let me know.

Dear [redacted],I apologize that we failed to delivered your unit. I also apologize we haven't been here to help you. A credit request was submitted yesterday. I will also make sure it will be escalated to get your money back quicker. I do apologize for the inconvenience.