Icon Health and Fitness

Dear [redacted], You should of received an email with contact info to get the machine refunded. Please let me know if you did receive it.

I believe customer received the refund for the Vue, need to speak to customer on this.

Dear [redacted],I apologize that this has happened to you. I have found a board for you and should be placed today. It should ship Monday or Tuesday. A new service order is going to be setup and you should hear from them next week. Let me know if you have any questions or concerns. I apologize...

that this has gone on this long.

Complaint: [redacted]
I am rejecting this response because:
 We still have not heard back from repairman and...

have yet been able to schedule a repair date. I believe we are going on 5 weeks now since repair request was first filed. They have repeatedly delayed our repair. First with parts delays, and now no response from repairman. We want the total time we have lost to be extended on our warranty. 
Sincerely,
[redacted]

Dear [redacted], I apologize for the failure to resolve your issue quickly. I am going to send your info to our product resolution team. They will able to ether replace or refund the unit. You should receive an email in a few days with instructions. Please let me know if you need anything...

else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have sent back the weights. I expect a full refund for the treadmill, extended warranty, and 2 year iFit subscription. Thank you.
Sincerely,
[redacted]

Hello [redacted], The 3rd man has been approved, and I see that you have an appointment scheduled for 3/29/18 from 12-4.

Dear [redacted], I am sorry for the time it is taking to get the unit picked up. What I would like to do is a do a Destroy Authorization. This means you can keep the unit. In which we can start the refund process Asap. Please let me know if this will work. I can get started really quick...

for you.

Dear [redacted],I apologize for this big inconvenience you have been going through. I also want to apologize for the you not getting a sup visor when requested. I am a manager here and I will be taking this to the floor manager. Now to get you your machines fixed. I see a tech is setup up to come...

check the units and try to fix them. Please let me know how this goes. I will also wait to see what the tech says is wrong. If the units a in bad shape we can look at replacements. So please have some more patience with us. I do apologize for all the troubles.

Dear [redacted], I just went and spoke to returns why you haven't gotten your refund. I have told them I want the info entered Monday. You should have it next week. Please keep this open till then.

Dear [redacted], I want to apologize for the poor experience that you have had with our company. Unfortunately, your machine was lost in shipping so I have gone ahead and placed a new order.  Your new order number is [redacted], if you have any questions please contact me directly at...

kylee.f[redacted]@iconfitness.com.