Ms***, I attempted a call to you at ###-###-#### 5-19-at 1:10pm, was unable to leave a voice mailAs far as I an tell you do have a warranty, I am currently looking at it, so I am unaware why *** is saying otherwiseDo you have any additional details as to why? Being that it is
already at ***, they may be able to initiate the claim and make the repairYour other option would be to call me and discuss, I will have our service department set up the towThe warranty company will pay for a single tow if they have not alreadyI will wave our diagnosis fee if you can provide the diagnosis you already paid for at ***We will make the repairs in our shopPlease allow us to help you, call me
*** *** was approved on a loan for the VW Tiguan with the understanding that she was a full time, full year employeeWe recently discovered that she is not a full time, full year employee so the original loan that was set up needed to be modified per lenderThat meant that $was required
instead of the original $down. We are happy to work with Ms *** in order to keep the $down as previously discussedSeveral calls have been made to Ms*** at this point with no return call as of yet
Please contact *** ***, Mgr NABS at your earliest convenience
I am rejecting this response because:
Regards,
*** ***The company never agreed on paying my overdraft fees they have caused due to taking
out dollars unauthorized on a card that was not mine that caused almost dollars in fees I would like the overdraft fees paid and covered also
We have went to dealerships and neither are willing to do it because again bobbs will not answer the phone for them or us! And nobody has tried to contact me and I will be more then happy to print my phone recordsI have called 20+ times with no answer or call back! I also found the we that Bob gave me that has part of carfax report and it does not say anything about an accident!!
Chris G*** (sales manager) spoke to Mr*** and agreed to send a gift card to himWe do apologize for any confusion with regards to the mailer and for any inconvenience we may have causedI will be mailing a $Walmart card out this afternoon.SincerelyTom
O***[email protected]###-###-####
Ms. ***, I have spoken with Dale and he was unaware of the problems you were havingWe would like very much like to inspect the vehicle and be afforded the opportunity to validate the problems and try to get them resolved for youPlease contact myself or Dale (###-###-####)to
arrange an appointment with our service departmentI will authorize a loaner vehicle upon your arrivalI apologize for the inconvenience and look forward to response.Sincerely,Tom O***GMBobb Automotive###-###-####
We have made several attempts to contact Mr*** to no avail.The car fax on file, and provided, does show an accidentA complete inspection, safety check, and maintenance of the vehicle was performed prior to deliveryThis is a very low mile (approx27,miles) Ford Fiesta is in
excellent conditionBobb Automotive shows the trade value of this vehicle to be closer to $9,and will honor this value through November 30Th You may have your dealer in which you trade in, contact me at Bobb Automotive, will purchase for $9,from them upon receipt of clear titleThis price is subject to the vehicle having miles and in similar condition as when soldPlease contact me should you have any questions or concerns.Sincerely,Tom O***GM - Bobb Automotive###-###-####[email protected]
Although there were some misunderstandings related to RV being traded inMr*** has been a good customer and we look forward to future businessWe will be honoring all agreements made and payoff on trade will be sent to bank today
This is to advise that I have spoken with Ms*** and have resolved this matter***, I do apologize for the mishaps that occurred during this transactionI appreciate your business and your patienceAs discussed, the check will be mailed out tomorrowPlease let me know if I can assist
further.Sincerely,Tom O'*** GM Bobb Automotive
My apologies on confusion, check and title have been available for pick up for some time with our receptionistPlease contact me directly if you would like to have it mailedSincerely,Tom O***GMBobb Automotive###-###-####***
***, I have attached the AG ComplaintI just spoke with *** today and we are scheduling her in to fix the issues she is having with her vehicleIt has been a challenge trying to make contact with herThanks
Ms***r, I have advised my service manager to reach out to you and schedule an evaluation of the vehicleWe do owe you your first oil at no costMay be a good time to get that doneI would like him drive it more extensively to determine issuesWe will discuss reimbursement request when
evaluation is complete.SincerelyTom O***
I have reached out to Ms*** on several occasions and left messages so we may look at the issues she is referring to(VIA AG complaint)I am awaiting a call from her or she may call service and schedule an appointmentPlease call ***
BOBbs have agreed to repair the car at no cost to us This sounds promising but we have had the car back at BOBbs for over a week and we are still waiting for the transmission to arrive I would prefer not to close this until the car has actually been repaired I hope they were not just placating us and intend to repair it
[redacted]
**
[redacted]I called Mr. [redacted] and told him that I was sorry for the late reply as our website did no forward his message, no excuses as I need to make sure that our systems work. In addition, I told him that I was sorry that [redacted] declined his card and that I was not sure why they told him later that they did not decline our authorization request (Our records of the transaction does show two declines by [redacted]). He almost immediately said that he might have been too hasty in sending these messages, both to City Mill and the Revdex.com (said this twice). I told him I understand the frustration of not being able to make the charge, with [redacted] declining the authorization request.I gave him my direct phone number and asked him to send me the [redacted] statement if it shows one or two charges from City Mil and we would make it right. He was very pleasant and almost apologetic to me for having me needing to call him. From our standpoint, the complaint has been resolved, and unless he produces an [redacted] statement with City Mill charges on it, we consider that the customer complaint resolved. Please let me know if you have any questions. [redacted]
Ms. [redacted], I deeply apologize for the treatment you received. We value your feedback and will take necessary action to correct. A letter was mailed out to you which will assist in the issue regarding the credit inquiry. Please contact me should you have any additional questions.
We was never told it was in an accident... I'm not going to keep going around and around with you...if this is how you run your business so be it but I can assure you I will never tell someone to purchase a car from you. .. nobody will accept your deal because you won't give them proof that you will pay the 9,000... your company and salesman screwed us over then yelled and hung up on me when he knew he got caught in a lie and nothing has or will be done about that! Go ahead and just keep ur offer it ain't good for a thing 3 dealerships have now tried to get proof and have had no luck... we will just do what we have to with this unsafe car that your salesman made no mention of!
We have made every effort possible to try to get financing set up with a bank. The car fax we have on record indicates a full disclosure was made as to the vehicles history. The vehicle is a good vehicle and we will continue to honor a fair trade in. Credit score and history is the most significant matter preventing obtaining additional financing. We strongly urge you to make timely payments which will help in driving up your credit score. Additionally, extra payments should be considered in order to offset the high miles being driven on the car, this will help in reducing negative equity should you desire to trade in the vehicle in the future. Please feel free to contact me directly should you have any questions or concerns.SincerelyTom O[redacted]GM###-###-####[email protected]
Here is the receipt showing what I spent for the brakes and rotors. It also shows the estimate for repairing the ashtray cover door. On Friday I spent another $70 on wiper blades. Once it started raining on Thursday I saw that the wiper blades were horrible. I bought my last used car from the Mercedes dealership - I had no issues - everything had been inspected and changed where necessary. I guess I was spoiled by dealing with a reputable car dealer.
We have been in contact with customer and have arranged full refund to customer. Sincerely,Tom O***###-###-####***
Ms***, I attempted a call to you at ###-###-#### 5-19-at 1:10pm, was unable to leave a voice mailAs far as I an tell you do have a warranty, I am currently looking at it, so I am unaware why *** is saying otherwiseDo you have any additional details as to why? Being that it is
already at ***, they may be able to initiate the claim and make the repairYour other option would be to call me and discuss, I will have our service department set up the towThe warranty company will pay for a single tow if they have not alreadyI will wave our diagnosis fee if you can provide the diagnosis you already paid for at ***We will make the repairs in our shopPlease allow us to help you, call me
*** *** was approved on a loan for the VW Tiguan with the understanding that she was a full time, full year employeeWe recently discovered that she is not a full time, full year employee so the original loan that was set up needed to be modified per lenderThat meant that $was required
instead of the original $down. We are happy to work with Ms *** in order to keep the $down as previously discussedSeveral calls have been made to Ms*** at this point with no return call as of yet
Please contact *** ***, Mgr NABS at your earliest convenience
I am rejecting this response because:
Regards,
*** ***The company never agreed on paying my overdraft fees they have caused due to taking
out dollars unauthorized on a card that was not mine that caused almost dollars in fees I would like the overdraft fees paid and covered also
We have went to dealerships and neither are willing to do it because again bobbs will not answer the phone for them or us! And nobody has tried to contact me and I will be more then happy to print my phone recordsI have called 20+ times with no answer or call back! I also found the we that Bob gave me that has part of carfax report and it does not say anything about an accident!!
Chris G*** (sales manager) spoke to Mr*** and agreed to send a gift card to himWe do apologize for any confusion with regards to the mailer and for any inconvenience we may have causedI will be mailing a $Walmart card out this afternoon.SincerelyTom
O***[email protected]###-###-####
Ms. ***, I have spoken with Dale and he was unaware of the problems you were havingWe would like very much like to inspect the vehicle and be afforded the opportunity to validate the problems and try to get them resolved for youPlease contact myself or Dale (###-###-####)to
arrange an appointment with our service departmentI will authorize a loaner vehicle upon your arrivalI apologize for the inconvenience and look forward to response.Sincerely,Tom O***GMBobb Automotive###-###-####
We have made several attempts to contact Mr*** to no avail.The car fax on file, and provided, does show an accidentA complete inspection, safety check, and maintenance of the vehicle was performed prior to deliveryThis is a very low mile (approx27,miles) Ford Fiesta is in
excellent conditionBobb Automotive shows the trade value of this vehicle to be closer to $9,and will honor this value through November 30Th You may have your dealer in which you trade in, contact me at Bobb Automotive, will purchase for $9,from them upon receipt of clear titleThis price is subject to the vehicle having miles and in similar condition as when soldPlease contact me should you have any questions or concerns.Sincerely,Tom O***GM - Bobb Automotive###-###-####[email protected]
Although there were some misunderstandings related to RV being traded inMr*** has been a good customer and we look forward to future businessWe will be honoring all agreements made and payoff on trade will be sent to bank today
This is to advise that I have spoken with Ms*** and have resolved this matter***, I do apologize for the mishaps that occurred during this transactionI appreciate your business and your patienceAs discussed, the check will be mailed out tomorrowPlease let me know if I can assist
further.Sincerely,Tom O'*** GM Bobb Automotive
My apologies on confusion, check and title have been available for pick up for some time with our receptionistPlease contact me directly if you would like to have it mailedSincerely,Tom O***GMBobb Automotive###-###-####***
***, I have attached the AG ComplaintI just spoke with *** today and we are scheduling her in to fix the issues she is having with her vehicleIt has been a challenge trying to make contact with herThanks
Ms***r, I have advised my service manager to reach out to you and schedule an evaluation of the vehicleWe do owe you your first oil at no costMay be a good time to get that doneI would like him drive it more extensively to determine issuesWe will discuss reimbursement request when
evaluation is complete.SincerelyTom O***
I have reached out to Ms*** on several occasions and left messages so we may look at the issues she is referring to(VIA AG complaint)I am awaiting a call from her or she may call service and schedule an appointmentPlease call ***
BOBbs have agreed to repair the car at no cost to us This sounds promising but we have had the car back at BOBbs for over a week and we are still waiting for the transmission to arrive I would prefer not to close this until the car has actually been repaired I hope they were not just placating us and intend to repair it
[redacted]
[redacted]...
[redacted]
**
[redacted]I called Mr. [redacted] and told him that I was sorry for the late reply as our website did no forward his message, no excuses as I need to make sure that our systems work. In addition, I told him that I was sorry that [redacted] declined his card and that I was not sure why they told him later that they did not decline our authorization request (Our records of the transaction does show two declines by [redacted]). He almost immediately said that he might have been too hasty in sending these messages, both to City Mill and the Revdex.com (said this twice). I told him I understand the frustration of not being able to make the charge, with [redacted] declining the authorization request.I gave him my direct phone number and asked him to send me the [redacted] statement if it shows one or two charges from City Mil and we would make it right. He was very pleasant and almost apologetic to me for having me needing to call him. From our standpoint, the complaint has been resolved, and unless he produces an [redacted] statement with City Mill charges on it, we consider that the customer complaint resolved. Please let me know if you have any questions. [redacted]
Ms. [redacted], I deeply apologize for the treatment you received. We value your feedback and will take necessary action to correct. A letter was mailed out to you which will assist in the issue regarding the credit inquiry. Please contact me should you have any additional questions.
We was never told it was in an accident... I'm not going to keep going around and around with you...if this is how you run your business so be it but I can assure you I will never tell someone to purchase a car from you. .. nobody will accept your deal because you won't give them proof that you will pay the 9,000... your company and salesman screwed us over then yelled and hung up on me when he knew he got caught in a lie and nothing has or will be done about that! Go ahead and just keep ur offer it ain't good for a thing 3 dealerships have now tried to get proof and have had no luck... we will just do what we have to with this unsafe car that your salesman made no mention of!
We have made every effort possible to try to get financing set up with a bank. The car fax we have on record indicates a full disclosure was made as to the vehicles history. The vehicle is a good vehicle and we will continue to honor a fair trade in. Credit score and history is the most significant matter preventing obtaining additional financing. We strongly urge you to make timely payments which will help in driving up your credit score. Additionally, extra payments should be considered in order to offset the high miles being driven on the car, this will help in reducing negative equity should you desire to trade in the vehicle in the future. Please feel free to contact me directly should you have any questions or concerns.SincerelyTom O[redacted]GM###-###-####[email protected]
Here is the receipt showing what I spent for the brakes and rotors. It also shows the estimate for repairing the ashtray cover door. On Friday I spent another $70 on wiper blades. Once it started raining on Thursday I saw that the wiper blades were horrible. I bought my last used car from the Mercedes dealership - I had no issues - everything had been inspected and changed where necessary. I guess I was spoiled by dealing with a reputable car dealer.