Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contacted [redacted] via text the day of the sale and told him of the issues I was having, he said that he contacted the mechanic and that the mechanic could work on the car the next day. So I wasted gas and brought the car back down on Friday the 18th, and waited in the office with no one there for 20min. Your detailer contacted [redacted] and he told me the mechanic would be there shortly because he was running an errand. When [redacted] got there, it was a totally different story and the mechanic had a family emergency and couldn't work on the car and he would be able to work on it Monday. Monday rolls around, I leave the keys with the Front Desk person and tell him what he needs to do, I do NOT hear from him all day until after 12 when I finally called him and asked him what happened, I was told at that point that the mechanic had called in sick and that he would not be able to work on the car until Wed. Now Wed comes & goes and once again I hear nothing from [redacted], in fact I text him several times and I get ignored.I did NOT refuse your help in any way, your salesmen has been giving me nothing but lies and excuses as to why your mechanic can't work on the car. You knew about these problems from Day freaking 1, it's not like these are new problems. In fact your mechanic caused one of them and you're telling me you won't help me?
[redacted]
[redacted]
Our company follows the law and runs its business honestly, legally, and comes highly referred to many past and future buyers & clients. We not only provide some of the best priced vehicles below true book value, but we also offer customers a place to do their complete auto repairs at...
a lower fair price with our mechanic center as well. Therefore, in this case, a buyer had some minor repairs and we did try to contact the customer but it was a disconnected cell phone number provided to us and the second time we were out of the office for a family er. Additionally, this specific customer has been an "In House" finance client-buyer for over a year now and he knows where he can drop by anytime to get his repairs looked at or serviced/repaired at anytime of need for a low and fair price. Our dealership also helped him get our of an uneconomical SUV for his desired budget and into a better fit per his request and he was very happy with his purchase upon leaving our company. We will continue to run an honest business according to the laws, rules and regulations that surround it and Idaho Auto Investments LLC. will also continue to uphold its superior customer service at all times and in any business affair internal and external.We spoke with the buyer again on 9/14/2015 around 10am and offered to help with his future repairs at our lower cost and company discounts on parts and informed him our company is still in the same location as he already knew for over a year as a customer with us that he can just drive up or tow any car in anytime as a first come first serve basis for our aid. However, this time we were unaware of his situation and he acknowledged our offers and we then were notified about this complaint later in the day.Response by;GM & Sales dept manager of Idaho Auto Investments LLC.
This vehicle was not covered under the third party warranty for their own choice not ours. This warranty was paid by us and not the customer as a courtesy perk to the original purchase. The customer here did not have his vehicle repaired because this customer verbally abused our manager and refused to pay for the repairs even after we made several attempts to aid him and discount the repair costs. Furthermore, this customer was given a loaner dodge ram truck with company plates to use for a short period of time and the same manager informed him that it was trashed and ran out of fuel so again the customer was angry and asked to leave the property. In addition, this vehicle is now repossessed due to the customer not paying his due contract in house bhph minimum payment on time and an affidavit of repossession and a letter has already been processed and issued. Let it be known that this complaint has been written by a third party the customers Father ... whom also came in and called a few times with threats to contact the Revdex.com and ATT Gen office if we do not help them. (This is a direct threat and we cannot help a customer on this level and have made several attempts to do so already.) Again, this complaint is not by our customer directly and this customer has been into the center and it was explained to him all of this by our managers numerous times.Thank you for the opportunity to respond to this.
This vehicle was listed much higher and the customer was able to purchase this vehicle at a lower price after their offers were lower than the asking price. Our company did purchase the back gate part mentioned and we already installed it to satisfaction with this customer per our technician and...
manager along with receipt of purchase for this part if needed for additional proof. So to be on the same page if it was not a satisfied situation please let us know as we were not aware of this. Also, this vehicle was mutually decided by both parties and in writing that it was in our opinion only that the vehicle needed a possible tire balance and that we would pay for the tire balance only as a courtesy after the purchase and nothing else to follow. This customer wanted more after the purchase and we explained that this is all that was agreed and it was an "as is" USED vehicle. If they brought it to another shop then that is their decision to listen to another word of advise as we only advised our opinion and only offered to aid in the tire balance.Clearly this customer wanted more and we did what we could to aid them across the board.
Complaint: [redacted]
I am rejecting this response because:It is technically true that we bought the car at a reduced rate but it was because it waa recently reduced and that was the sticker price. We didn't get a reduction gift condition of the vehicle or compensation of repairs. Steve was aware of the shake in the front end and said that he would make sure it was taken care of because he was sure it was no more than an alignment issue... I have talked to [redacted] tires and I am waiting for a letter from them staying what was wrong with the vehicle and that he talked to both Justin and Steve in regards to things issue.As far as the back gate panel you can see from the picture that out hasn't been installed. I would like to know which car they pout it in...I not my daughter have received calls from IAI, LLC to bring the car in for the installation of the back gate. We had called repeatedly and left messages and no one would call us back or when we called and gift someone we would heft excuses. The first excuse was that it was the wrong color the next excuse was that they couldn't find any and they would have to check again.The other item kitten was a light on the dash and when the mechanic Steve pulled the code he wasn't sure what it meant. I asked him if he had a way to look it up and he said oh yeah but I need to sign for these parts first. Then he came back and we asked him about it he was I'm not quite sure what we need to do for this. If the senor needs to be replaced then let's just get it done.I'm not asking for more than what was needing fixed!!!I'm waiting for the letter from [redacted] I will send it as a later date maybe over the weekend.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Idaho Auto Investments knowledge that the odometer wasn’t working and not disclosing this to [redacted], they still sold him the warranty for $480.00 and left [redacted] thinking he was covered for...
any mechanical problems. I have copied the email sent to alpha warranty.The reason [redacted] advised you to drop the complaint was because they were upset that he filed a complaint and was afraid they would cause him greater hardship, which they did. They still have the truck and nothing has been done to fix it. He has lost his job because he has no transportation and we need to get this resolved as soon as possible.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:it is becoming more and more apparent what a shady and dishonest company this is. I did sign for the work as being completed because they said it had been completed and since I'm not a mechanic (which is why I hired them) I had no reason or ability to verify whether the work had been completed or not. When it was apparent that the work had not been done satisfactorily as the engine was still leaking I took the car to another shop for an inspection only. No work was performed by them. I don't recall being offered to have another shop do the work for a discounted price. And I don't see a benefit to accepting that offer when the work was already paid for. I did decline their final offer to fix it because the car had been at their shop for 3 months waiting for the work to be done and I was told numerous times that it would be done "this week". I got tired of waiting and collected the vehicle and stated that I wanted a refund in leiu of the work since I had already waited a quarter of a year. I was promised a full refund within 48 hours and after almost three weeks and numerous more calls and promises that the check would be issued that day or was "in the mail" I called to express my displeasure with all of this. No threats were made and there was no cussing but when I was told yesterday that the owner would call me back I wouldn't accept that because they had not followed through on one thing over the last 4+ months and dozen or so phone calls so I said I would be surprised if I actually received a call. No surprise because they never called me back. I haven't threatened them on "other sites" but I did leave an honest review on Google and warned others away from this business. I saw several other reviews from people having similar issues and the business always responds with saying that none of it is true. These people are liars and bordering on being thieves as I am not the only one who has had this experience. This is a simple case of work being paid for and not completed. The work was warrantied and when I returned the vehicle to have it done properly it didn't happen. When I asked for a refund to simply part ways it has been promised repeatedly but never delivered. Now I've written an honest review online and reported them to the Revdex.com to help others avoid being ripped off and they retaliate with more lies (none of what they said in their response is true) and finally admit that they don't intend to issue the refund. That was pretty clear all along but at least they were finally honest about something.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: If this dealer wasn't so bad - it would be laughable. The response is nonsense as I could care less about wipers - and he knows it. To date - they have refused to answer my calls, return voicemails or respond to emails. They advertised false information about the car - and I will be suing them in Idaho small claims court.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Here is the information on the repair I got from my mechanic, it's not a simple fix. As much as I would like it to be it won't be, I feel like I got screwed on this car because I feel like you bot knew about the problems it had. I would like a full report of everything you have had fixed or has been fixed on this, including the timing belt and when that was replaced
2005 Mitsubishi Galant 2.4 L 2378 CC L4 SOHC 16 Valve $0.00 COMPLEMENTARY PRE- SERVICE INSPECTIONINCLUDES A VISUAL INSPECTION OF UNDER HOOD COMPONENTS AND FLUIDS, BRAKES AND UNDER CAR COMPONENTS, VISION AND SAFETY COMPONENTS, AND VISUALLY CHECKING FOR LEAKS. (DOES NOT Include diagnostic time or removal of wheels.)$66.13 DIAG WHY HEATER IS NOT WORKING$131.95 BLOWER MOTOR Remove & Replace M$121.80 BLOWER MOTOR RESISTOR Remove & Replace M$51.80 Blower Motor Resistor$193.58 BLOW MOTOR$125.12 Blower Motor Resistor Connector$15.00 LUBE, OIL FILTER CHANGEDRAIN & REFILL OIL, CHANGE OIL FILTER, CHECK OTHER FLUIDS, FILTERS, BELTS & HOSES. RESET OIL LIFE MONITOR IF EQUIPPED. LUBE CHASSIS AND DRIVE TRAIN WHERE APPLICABLE.$5.96 STANDARD OIL FILTER$14.75 5W20 SYNTHETIC BLEND OILNote: M - Labor Database, Copyright, Mitchell International, All Rights Reserved------------------------------$334.88 Labor$391.21 Parts$0.00 Sublet$42.67 Enviro Fees & Supply$0.00 Charges$23.47 Sales Tax (Tax @ $391.21 * 6.0000%)------------------------------$792.23 Repair Total
[redacted]
[redacted]
Management informed this customer recently that they need to speak with the contractor that performed this job at [redacted] as they were the ones that did the job. Furthermore, the numerous threats to employees and on other sites need to stop as this customer acknowledged the work performed...
satisfactory upon initial pick up with a written signature from the customer at that time upon work completed and drove away happy. Thereafter the customer drove the vehicle back attempting to get it fixed again, after he had already brought it to another shop first. Therefore, there is no guarantee or warranted or refunds to apply as the customer informed that he already took it to another place, where we cannot prove what they did or didn't do as it is out of our hands. However, we have offered to help this customer with another repair under another mechanic that specializes in his model car and we would discount the labor to him as a customer service aid here. This customer declined and asked for their initial money back and we have now replied to various complaints and cussing towards employees at our office so we will politely end our time with this here. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contacted [redacted] via text the day of the sale and told him of the issues I was having, he said that he contacted the mechanic and that the mechanic could work on the car the next day. So I wasted gas and brought the car back down on Friday the 18th, and waited in the office with no one there for 20min. Your detailer contacted [redacted] and he told me the mechanic would be there shortly because he was running an errand. When [redacted] got there, it was a totally different story and the mechanic had a family emergency and couldn't work on the car and he would be able to work on it Monday. Monday rolls around, I leave the keys with the Front Desk person and tell him what he needs to do, I do NOT hear from him all day until after 12 when I finally called him and asked him what happened, I was told at that point that the mechanic had called in sick and that he would not be able to work on the car until Wed. Now Wed comes & goes and once again I hear nothing from [redacted], in fact I text him several times and I get ignored.I did NOT refuse your help in any way, your salesmen has been giving me nothing but lies and excuses as to why your mechanic can't work on the car. You knew about these problems from Day freaking 1, it's not like these are new problems. In fact your mechanic caused one of them and you're telling me you won't help me?
[redacted]
[redacted]
Our company follows the law and runs its business honestly, legally, and comes highly referred to many past and future buyers & clients. We not only provide some of the best priced vehicles below true book value, but we also offer customers a place to do their complete auto repairs at...
a lower fair price with our mechanic center as well. Therefore, in this case, a buyer had some minor repairs and we did try to contact the customer but it was a disconnected cell phone number provided to us and the second time we were out of the office for a family er. Additionally, this specific customer has been an "In House" finance client-buyer for over a year now and he knows where he can drop by anytime to get his repairs looked at or serviced/repaired at anytime of need for a low and fair price. Our dealership also helped him get our of an uneconomical SUV for his desired budget and into a better fit per his request and he was very happy with his purchase upon leaving our company. We will continue to run an honest business according to the laws, rules and regulations that surround it and Idaho Auto Investments LLC. will also continue to uphold its superior customer service at all times and in any business affair internal and external.We spoke with the buyer again on 9/14/2015 around 10am and offered to help with his future repairs at our lower cost and company discounts on parts and informed him our company is still in the same location as he already knew for over a year as a customer with us that he can just drive up or tow any car in anytime as a first come first serve basis for our aid. However, this time we were unaware of his situation and he acknowledged our offers and we then were notified about this complaint later in the day.Response by;GM & Sales dept manager of Idaho Auto Investments LLC.
This vehicle was not covered under the third party warranty for their own choice not ours. This warranty was paid by us and not the customer as a courtesy perk to the original purchase. The customer here did not have his vehicle repaired because this customer verbally abused our manager and refused to pay for the repairs even after we made several attempts to aid him and discount the repair costs. Furthermore, this customer was given a loaner dodge ram truck with company plates to use for a short period of time and the same manager informed him that it was trashed and ran out of fuel so again the customer was angry and asked to leave the property. In addition, this vehicle is now repossessed due to the customer not paying his due contract in house bhph minimum payment on time and an affidavit of repossession and a letter has already been processed and issued. Let it be known that this complaint has been written by a third party the customers Father ... whom also came in and called a few times with threats to contact the Revdex.com and ATT Gen office if we do not help them. (This is a direct threat and we cannot help a customer on this level and have made several attempts to do so already.) Again, this complaint is not by our customer directly and this customer has been into the center and it was explained to him all of this by our managers numerous times.Thank you for the opportunity to respond to this.
This vehicle was listed much higher and the customer was able to purchase this vehicle at a lower price after their offers were lower than the asking price. Our company did purchase the back gate part mentioned and we already installed it to satisfaction with this customer per our technician and...
manager along with receipt of purchase for this part if needed for additional proof. So to be on the same page if it was not a satisfied situation please let us know as we were not aware of this. Also, this vehicle was mutually decided by both parties and in writing that it was in our opinion only that the vehicle needed a possible tire balance and that we would pay for the tire balance only as a courtesy after the purchase and nothing else to follow. This customer wanted more after the purchase and we explained that this is all that was agreed and it was an "as is" USED vehicle. If they brought it to another shop then that is their decision to listen to another word of advise as we only advised our opinion and only offered to aid in the tire balance.Clearly this customer wanted more and we did what we could to aid them across the board.
Complaint: [redacted]
I am rejecting this response because:It is technically true that we bought the car at a reduced rate but it was because it waa recently reduced and that was the sticker price. We didn't get a reduction gift condition of the vehicle or compensation of repairs. Steve was aware of the shake in the front end and said that he would make sure it was taken care of because he was sure it was no more than an alignment issue... I have talked to [redacted] tires and I am waiting for a letter from them staying what was wrong with the vehicle and that he talked to both Justin and Steve in regards to things issue.As far as the back gate panel you can see from the picture that out hasn't been installed. I would like to know which car they pout it in...I not my daughter have received calls from IAI, LLC to bring the car in for the installation of the back gate. We had called repeatedly and left messages and no one would call us back or when we called and gift someone we would heft excuses. The first excuse was that it was the wrong color the next excuse was that they couldn't find any and they would have to check again.The other item kitten was a light on the dash and when the mechanic Steve pulled the code he wasn't sure what it meant. I asked him if he had a way to look it up and he said oh yeah but I need to sign for these parts first. Then he came back and we asked him about it he was I'm not quite sure what we need to do for this. If the senor needs to be replaced then let's just get it done.I'm not asking for more than what was needing fixed!!!I'm waiting for the letter from [redacted] I will send it as a later date maybe over the weekend.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Idaho Auto Investments knowledge that the odometer wasn’t working and not disclosing this to [redacted], they still sold him the warranty for $480.00 and left [redacted] thinking he was covered for...
any mechanical problems. I have copied the email sent to alpha warranty.The reason [redacted] advised you to drop the complaint was because they were upset that he filed a complaint and was afraid they would cause him greater hardship, which they did. They still have the truck and nothing has been done to fix it. He has lost his job because he has no transportation and we need to get this resolved as soon as possible.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:it is becoming more and more apparent what a shady and dishonest company this is. I did sign for the work as being completed because they said it had been completed and since I'm not a mechanic (which is why I hired them) I had no reason or ability to verify whether the work had been completed or not. When it was apparent that the work had not been done satisfactorily as the engine was still leaking I took the car to another shop for an inspection only. No work was performed by them. I don't recall being offered to have another shop do the work for a discounted price. And I don't see a benefit to accepting that offer when the work was already paid for. I did decline their final offer to fix it because the car had been at their shop for 3 months waiting for the work to be done and I was told numerous times that it would be done "this week". I got tired of waiting and collected the vehicle and stated that I wanted a refund in leiu of the work since I had already waited a quarter of a year. I was promised a full refund within 48 hours and after almost three weeks and numerous more calls and promises that the check would be issued that day or was "in the mail" I called to express my displeasure with all of this. No threats were made and there was no cussing but when I was told yesterday that the owner would call me back I wouldn't accept that because they had not followed through on one thing over the last 4+ months and dozen or so phone calls so I said I would be surprised if I actually received a call. No surprise because they never called me back. I haven't threatened them on "other sites" but I did leave an honest review on Google and warned others away from this business. I saw several other reviews from people having similar issues and the business always responds with saying that none of it is true. These people are liars and bordering on being thieves as I am not the only one who has had this experience. This is a simple case of work being paid for and not completed. The work was warrantied and when I returned the vehicle to have it done properly it didn't happen. When I asked for a refund to simply part ways it has been promised repeatedly but never delivered. Now I've written an honest review online and reported them to the Revdex.com to help others avoid being ripped off and they retaliate with more lies (none of what they said in their response is true) and finally admit that they don't intend to issue the refund. That was pretty clear all along but at least they were finally honest about something.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: If this dealer wasn't so bad - it would be laughable. The response is nonsense as I could care less about wipers - and he knows it. To date - they have refused to answer my calls, return voicemails or respond to emails. They advertised false information about the car - and I will be suing them in Idaho small claims court.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Here is the information on the repair I got from my mechanic, it's not a simple fix. As much as I would like it to be it won't be, I feel like I got screwed on this car because I feel like you bot knew about the problems it had. I would like a full report of everything you have had fixed or has been fixed on this, including the timing belt and when that was replaced
2005 Mitsubishi Galant 2.4 L 2378 CC L4 SOHC 16 Valve $0.00 COMPLEMENTARY PRE- SERVICE INSPECTIONINCLUDES A VISUAL INSPECTION OF UNDER HOOD COMPONENTS AND FLUIDS, BRAKES AND UNDER CAR COMPONENTS, VISION AND SAFETY COMPONENTS, AND VISUALLY CHECKING FOR LEAKS. (DOES NOT Include diagnostic time or removal of wheels.)$66.13 DIAG WHY HEATER IS NOT WORKING$131.95 BLOWER MOTOR Remove & Replace M$121.80 BLOWER MOTOR RESISTOR Remove & Replace M$51.80 Blower Motor Resistor$193.58 BLOW MOTOR$125.12 Blower Motor Resistor Connector$15.00 LUBE, OIL FILTER CHANGEDRAIN & REFILL OIL, CHANGE OIL FILTER, CHECK OTHER FLUIDS, FILTERS, BELTS & HOSES. RESET OIL LIFE MONITOR IF EQUIPPED. LUBE CHASSIS AND DRIVE TRAIN WHERE APPLICABLE.$5.96 STANDARD OIL FILTER$14.75 5W20 SYNTHETIC BLEND OILNote: M - Labor Database, Copyright, Mitchell International, All Rights Reserved------------------------------$334.88 Labor$391.21 Parts$0.00 Sublet$42.67 Enviro Fees & Supply$0.00 Charges$23.47 Sales Tax (Tax @ $391.21 * 6.0000%)------------------------------$792.23 Repair Total
[redacted]
[redacted]
Management informed this customer recently that they need to speak with the contractor that performed this job at [redacted] as they were the ones that did the job. Furthermore, the numerous threats to employees and on other sites need to stop as this customer acknowledged the work performed...
satisfactory upon initial pick up with a written signature from the customer at that time upon work completed and drove away happy. Thereafter the customer drove the vehicle back attempting to get it fixed again, after he had already brought it to another shop first. Therefore, there is no guarantee or warranted or refunds to apply as the customer informed that he already took it to another place, where we cannot prove what they did or didn't do as it is out of our hands. However, we have offered to help this customer with another repair under another mechanic that specializes in his model car and we would discount the labor to him as a customer service aid here. This customer declined and asked for their initial money back and we have now replied to various complaints and cussing towards employees at our office so we will politely end our time with this here. Thank you