Idaho Central Credit Union

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear Revdex.com: Thank you for bringing the complaint (ID: [redacted] ) submitted by [redacted] to my attention In speaking with Mr***, we gained a better understanding of the situation In the process, we identified an opportunity where we could have better communicated with Mr [redacted] during the transaction as it related to the credit card paymentA payment was applied but it was not enough to satisfy the minimum payment dueBased on his payment history and relationship with us we determined that the late payment was not in Mr***’s characterIn order to remedy the situation we have taken steps to remove the late counter from Mr***’s credit reportingMr [redacted] agreed that this is his major concern and felt this was a great resolution to the issueWe were able to have a great conversation with him and gained a stronger understanding of how we can best serve himThank you for providing this opportunity to provide resolution for our member and learn as a credit union If you have any questions or require additional information, please feel free to contact me at 208-846- Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] [mailto: [redacted] Sent: Thursday, March 16, 4:PM Subject: [redacted] This matter has been resolved Sincerely, [redacted]

Revdex.com:I can not read the response to the complaint but I have spoken with the Manager of the Credit Union and we did come to an agreement Regards, [redacted]

We received your complaint through the Revdex.com on 12/21/We do our best to adequately address each complaint that is submitted to us After our most recent interaction with you, it appears that all fees have been reversed and returned back to your accountWe would love the opportunity to expand on our overdraft protection options to determine which option would work best for you We appreciate your continued membership and value you as a member If you have any questions or require additional information, please feel free to contact me at 208-239- Sincerely, Derek Mathews Director of Member Service Centers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Mason addressed my complaint effectively, closing my account and returning my moneyI am pleased with the outcome despite the lengthy process
Sincerely,
*** ***

October 13, 2016*** ***Revdex.comPO Box Boise, ID 83707Dear Ms***: Thank you for bringing the complaint (ID: ***) submitted by *** *** to my attentionAfter reviewing Mr***’s account, I have confirmed that the issue he experienced while using our
Bill Pay was due to a system malfunctionWe apologize for any inconvenience that this has caused Mr*** and have refunded the $fee that he was charged from the other institution as the automatic payment was disabledWe are thankful for Mr***’s continued membership and apologize for any inconvenience this has caused himIf you have any questions or require additional information, please feel free to contact me at 208-846-Sincerely, Lori G***Assistant Vice President

RE: Dr
*** ***Revdex.com ComplaintTo Whom It May Concern:Thank you for bringing the complaint submitted by ***
*** to my attentionDr*** submitted a complaint in regards to his
account not being closed when requested.
In
looking at our notes, Dr
*** had called in multiple times and the MCC Agent advised him a
cancellation form would need to be signed and offered to send it to him being
he did not want to go in to a branch to close the accounts. I show the last time he called we sent the
form and he signed and submitted it to us.
We cut a check for $and closed his Share Savings account with us
on 7/14/17. During conversations with Dr*** via email, he had
not received the check. I did some
digging and the check has not cleared.
With that being the case, I told Dr*** that I would have another
check sent out and overnighted; this was late Thursday afternoon so it went out
on Friday August 18th. I
confirmed today (Monday 8/21/2017) that the check is out for delivery.Dr*** also wanted a letter on company letterhead
stating that the account has been closed so I provided this for him as
well. This was put in the mail Thursday
afternoon (8/17/17) which went out Friday morning. I consider this matter resolved at this timeI have
communicated the status of Dr*** *** account with him via email.If you need any additional information, call me at 208-985-7311Sincerely,Mason D***

Dear Ms***: Thank you for bringing the complaint (ID: ***) submitted by *** *** to my attention. After reviewing Ms***’s account and the ATM in question, we did experience some intermittent issues that caused downtime for that specific ATMThe branch manager of our
Overland branch, Mason D***, has been in contact with Ms*** and the two of them have reached a resolution.We appreciate Ms***’s continued membership and apologize for any inconveniences this has caused her. If you have any questions or require additional information, please feel free to contact me at 208-846-7118. Sincerely, Josh R***Assistant Vice President

Thank you for bringing the complaint (ID: ***)
submitted by *** *** to my attentionAfter reviewing Ms*** account, we found that although
the stop payment was placed on the check, the merchant submitted the check as
an Automatic Clearing House item rather than a check through the
Federal
ReserveBecause of this, the stop payment is invalid due to the way the
merchant processed itSince this transaction is not fraudulent and was
authorized initially, we are unable to dispute this transactionWe appreciate Ms*** continued membership and apologize
for any inconveniences this has caused herWe would be happy to help her
contact the company the check was written to and assist her in getting the
funds returnedIf you have any questions or require additional information,
please feel free to contact me at ###-###-####

Thank you for bringing the complaint (ID: [redacted])
submitted by [redacted] to my attention. After reviewing Ms. [redacted] account, I have confirmed
that a new credit report was not pulled and a previous credit pull was used
instead. This has not negatively affected her credit...

however; we recognize her
frustrations and have contacted her to alleviate her concerns. We are thankful for Ms. [redacted] continued membership
and apologize for any If you have any questions or require additional information,
please feel free to contact me at ###-###-####.

Dear Ms. [redacted]: Thank you for bringing the complaint (ID: [redacted])) submitted by [redacted] to my attention. After reviewing Ms. [redacted]’s complaint and the issues in question, we have removed Ms. [redacted]’s email address from our system and disabled her electronic banking...

profile, thereby excluding Ms. [redacted] from any further communications.  As Ms. [redacted] has requested no further communication from Idaho Central Credit Union, we consider these actions a resolution to her issue.    If you have any questions or require additional information, please feel free to contact me at 208-846-7118. Sincerely, Josh R[redacted]Assistant Vice President

Hello,  Dear Ms. [redacted]: Thank you for bringing the complaint submitted by [redacted].
[redacted] to my attention. After reviewing Ms. [redacted]’s account, we verified that the
transaction stated in the complaint was processed as it was submitted to us by
the merchant. We have made multiple attempts...

to contact Ms. [redacted] to discuss
the rest of her complaint but have not received a response.We appreciate Ms. [redacted]’s continued membership and would
love to discuss this further with her. If you have any questions or require additional information,
please feel free to contact me at 208-239-3079. Sincerely, Derek M[redacted]Director of Member Service Center

Revdex.com:I can not read the response to the complaint but I have spoken with the Manager of the Credit Union and we did come to an agreement.
Regards,
[redacted]

[redacted] presented a check at the branch for cashing but was told by ICCU personnel the check appeared to be fraudulent and we would not be able to cash it. Our fraud team attempted to gather additional information from her regarding the check and in the end her accounts were closed in an effort to...

protect the credit union from fraudulent activity. We consider this matter resolved.

March 17, 2017[redacted]Revdex.comPO Box 9817 Boise, ID 83707Dear Ms. [redacted]: Thank you for bringing the complaint submitted by [redacted] to my attention. After reviewing Mr. [redacted]’s account, we have presented a solution that will work for his specific concerns. A Supervisor in our Member Contact Center, Marcial P[redacted], has been in contact with Mr. [redacted] regarding his concerns and the two of them have reached a resolution.We appreciate Mr. [redacted]’s continued membership. If you have any questions or require additional information, please feel free to contact me at 208-239-3079. Sincerely,  Derek M[redacted]Director of Member Service Centers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] [mailto:[redacted] Sent: Thursday, March 16, 2017 4:21 PM Subject:...

[redacted] This matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com:
 
Thank you for bringing the complaint (ID: [redacted]) submitted by [redacted] to my attention.
 
In speaking with Mr. [redacted], we gained a better understanding of the situation.  In the process, we identified an opportunity where we could...

have better communicated with Mr. [redacted] during the transaction as it related to the credit card payment. A payment was applied but it was not enough to satisfy the minimum payment due. Based on his payment history and relationship with us we determined that the late payment was not in Mr. [redacted]’s normal character. In order to remedy the situation we have taken steps to remove the late counter from Mr. [redacted]’s credit reporting. Mr. [redacted] agreed that this is his major concern and felt this was a great resolution to the issue. We were able to have a great conversation with him and gained a stronger understanding of how we can best serve him. Thank you for providing this opportunity to provide resolution for our member and learn as a credit union.
 
If you have any questions or require additional information, please feel free to contact me at 208-846-7118.
 
Sincerely,

We received your complaint through the Revdex.com on 12/21/2015. We do our best to adequately address each complaint that is submitted to us.   After our most recent interaction with you, it appears that all fees have been reversed and returned back to your...

account. We would love the opportunity to expand on our overdraft protection options to determine which option would work best for you.   We appreciate your continued membership and value you as a member.   If you have any questions or require additional information, please feel free to contact me at 208-239-3079.   Sincerely,     Derek Mathews Director of Member Service Centers

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]