Ideal Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We were told the process would take weeks or even months, and we would not have reimbursement until due process was completedWe would STILL be without a TV to this date,and we cannot be without a TV at home as we have children, so we decided to bite the bullet and replace it on our ownWas hoping Ideal would do the right thing and replace the one they brokematter of fact is that the TV arrived broken and the fact that there's insinuation that there's an attempt to insurance fraud is a blatantly insultingAs I said on the complaint, you cannot notice the TV is broken until AFTER it is turned onTherefore there was no way we could have known it was broken when it was delivered
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and just want this to go away.  What the trucker is saying is not true - I was charged for tolls and packing - they just never separated it on the bill.  I have no intentions of ever doing business with this company.  I accept the $50.00 that was refunded to me and considered this closed.  I will take it as a lose as I do not have time to argue.  Thanks for your assistance and help.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 In response to Ideal's latest email dated today, November **, please see attached correspondence that ensued after J[redacted]s so called offer topay for the bookcase.  As you can see he retracted his offer and once again blamed the insurance company as the reason for the delay.  Interestingly enough he indicated that the price may also be an issue, however, it could not possibly be the price because the paperwork did not require the cost of the item.  I am not sure that there really is a claim to the insurance company or that Ideal thinks that we will just go away and not pursue the claim.  Additionally, it is true that we did not mention the cost of the move because on the day of the move we spoke with many people at Ideal regarding the unbelievable price increase.  As a matter of fact, I was even called by someone who claimed to be the owner of Ideal, stating that he was in the hospital while speaking with us, about the ridiculous charges.   After going through this ordeal my husband and I knew that the only recourse was to address this situation with the Revdex.com so that others would be aware of the deceptive pricing practices of Ideal as can be seen not only by our complaint but by others as displayed on the Internet. 
Ideal needs to pay for their damages.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I understand the need for a TV. But I have checked the email and phone calls- there is no mention of a longwinded delay in replacement of the said TV.The customer emailed the sales rep on finding TV damage on Sept [redacted]2014.And on Oct [redacted] 2014 this message came through as result of proof of purchase and photos, we onlygot the photos again, no purchase receipt/proof of purchase.  They were requested this information to expeditethe claim or compensation process.  The lack of receipt or otherwise makes it hard for the claims adjustors to do theirjobs properly. They forwarded said receipt on Dec [redacted] 2014- see attached receipt-does not proof anything.  Casing point-If you have a road accident, do you go to the dealers and purchase the replacementcar or do you await the claim/damage finding? In the meantime the insurance companygives you a courtesy car.  Ideal was not even given the option to lease a TV from rent a center or otherwise while weawait the claim process or their proof of purchase.  The claims adjustors finding stays. Sincerely[redacted] On behalf of[redacted]below is first contact information on TV damage. [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
 
[redacted] [redacted]
 
[redacted] [redacted] [redacted] [redacted]
 
[redacted] [redacted]

We have made a counter offer to [redacted] to pay for the missing/damage property of $.60 per pound per article, even though there was no mention after delivery of the missing or damage items and [redacted] did sign off on the delivery of her property.  There was no mention of the items being damage or missing. But we are willing to settle with the customer.  At pick up our Foreman went over the list of items [redacted] and even though there was no additional property, the measurements of the furniture and boxes was greater than the measurements on the estimate.  [redacted] property took up more cubic feet than expected.   We are waiting for the signed settlement release from [redacted].

Please find the claims department's findings.Plus the communications she has had with Ideal.What part of the claims did the insurance miss and what can I do if the insurance deemed the claim only worth the missing two items?  No price is given at loading- the rate and charges are discussed...

prior to commencement of services - hence  the revised part of the contract- why do customer do this? Please advise- I could learn something regarding the services.Sincerely[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have had no response in regards to the missing items or the actual cubic feet my load actually utilized.  I did file a claim with the business and included pictures of the truck delivering my load.  I did also file a claim with the [redacted] insurance company in hope of recuperating some of my loss, but they are not responsible and cannot do anything about the space I was charged for. Regards,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Please provide an adequate time frame for the reimbursement.   I have been told repeatedly to wait the following week for reimbursement notification. Please communicate when the reimbursement will be processed.
Regards,
[redacted]
 
 
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I would like to address both issues here: the claims and the estimate.For the claims, I would like to know what was submitted to their insurance claim, because the response seems to state that they are not responsible for anything I packed - which does not make sense, especially since they wrapped a couple items like the bookshelves and couch.In regards to the estimate, I received the original estimate prior to work beginning.  I received the updated estimate once Ideal had loaded my possessions into their truck, which is why I found myself in this situation of having to pay much more than my estimate was for.  It put me in a very difficult situation where I had to sign the updated estimate and I'm trying to resolve now why there was such a huge discrepancy.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The Insurance Contracts Amendment Act 2013Subrogation Section 67 of the ICA is now amended to clarify and detail the way in which proceeds from a recovery action against a third party by an insurer under a right of subrogation are to be distributed between the insurer and the insured and provides that: the party taking the recovery action (i.e. the insured or the insurer) is entitled to priority reimbursement for their loss and administrative and legal costs; once that party is reimbursed, the remaining balance is to be paid to the other party but only to the extent that it does not exceed their loss; where there remains excess recovered funds, the party taking the recovery action is entitled to the excess; where both parties contributed to the recovery action, the costs of both parties are reimbursed or shared on a pro rata basis if there are insufficient recovered funds to reimburse both in full; where there remains excess recovered funds following joint recovery action, both the insurer and insured are each entitled to a portion of these funds calculated on a pro rata basis in proportion to their administrative and legal costs; and interest goes to the party who took the action and is shared between both parties in joint recovery action. The operation of section 67 is subject to any agreement between the insurer and the insured with respect to a loss.  Thus Ideal Moving Inc. is not withholding the complainants claims- there are systems and polices to aid in a progressives and non-duplications of compensations if there are any due. Please advise the customer accordingly and she can call the insuring company ([redacted] – [redacted]) to clarify this policy. Thank you. [redacted] ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am not sure what is meant by an email to an inactive account. My husband was instructed to make a claim through email. All other communication before the recent communications contained here were telephone communications with claims personnel. I am out of town right now but will pursue resolution through other channels. There is no need to prolong these communications - it's been five months since the initial claim was made.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] did check with dispatch on delivery before confirming to customer to book the next day or whenever she was ready. The issues is the dispatching that caused all this mess. I don’t have the details to the delivery and the said missing items, I am waiting for the closed files from the scheduling...

and dispatching in August to answer this complaint in its entirety. Please the customer is not being ignored, summer gets too busy that at best we hire additional helpers that complicate the systems in-house- this fact does not take away from the customers complaints and experience. I will follow through as soon as I get the closed files for the said month. The delay in closed files is waiting for contracts after delivery. Thank you

The driver arrived in NYC last night- I will be taking a statement from him on Monday.We are reviewing the cameras in the warehouse and truck on the said missing stereo and will advise accordingly too.I have also asked the IT dept. to make available all the call records to the company from the...

customer.On a side note- if we fired employees for a complaint from the customer without having first hand knowledge of the particular incident we will spend most of our days in unfair termination litigations.  All complaints are taken seriously and reviewed according. The customer though has a right to complain and expect expedited response, cannot in any shape or form dictate legal and governing policies of employment to any organization. Lest we inquire how their particular employer handles complaints in their place of employment.Please find attached the narrative so far via email records on file so far.I trust Jacque will be able to come in next week and review the complaint in its entirety.  She has more experience in this matters. Thank you Todd W[redacted]on behalf of Jacque

Please find and append attached claims findings to the aforementioned complaint.   As for the personal issues with the driver- the company has found out there was more aggression and discrimination leveled at the said driver.  The case has been closed and we are satisfied with the evidence and data reviewed to ascertain that the driver and his helped acted and worked in accordance to their set terms of employment   Thank you   Operations dept. C/o Jacque C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,First, I would like to point out that the information Ideal Moving and Storage is providing is significantly inaccurate. I have never received a response to my claim. Additionally, attached are two receipts that the delivery driver signed, one of them specifically states that two of my boxes and an umbrella are missing. I also called Ideal Moving and Storage to let them know I was missing my items multiple times and filed a claim. This means that they knew about my missing items. Second, the cost estimate Ideal Moving and Storage provided was for 17 large boxes and my furniture. I had all the items I mentioned and 16 large boxes. If the estimate was incorrect it is because Ideal Moving and Storage provided me the wrong numbers, I actually had fewer boxes than estimated. Third, many other points mentioned in my claim were never answered. I am still waiting on a response in regards to all other points.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This was what the claims dept. found in regards to the above complaint (attached).The subsequent communications to claims on their finding. What is the nature of the customers complaint? Because all the information pertaining her claim was reviewed in accordance to terms set in and her initial indication on contract.  Her emails also contradict what she claimed at the beginning.  What our customers forget a claim is an insurance related issue that has to be supported and also must be consistent through its process. One cannot come back with various versions of a claim and hope for the adjustors to amend their investigation as time goes by. The claims dept. finding is final, unless the customer has additional information for me to forward for its review.   Sincerely [redacted]

This the very first time this complaint has come to our attention. I have no clue whom she spoke to, neither can I find a claims file/report to support the stated missing chair.Please advise the customer to email [redacted]I don't see how a missing chair can be missed or...

ignored.  The customer was picked up on 11/**/2014 from [redacted] **  [redacted], for delivery to [redacted] **  [redacted].The customer received all shipment but never made such notations about a missing chair. (please note that a chair is not a boxed item and thus must have been obvious as missing at delivery).Anyway  advise the customer to send the indicated email and I will take care of it.Thank you.Sincerely [redacted]

This is not true and Revdex.com is not doing their job if they do not address all documents associated with the move.  I did not authorize, nor agree to this bill and I have an e-mail that was sent to Ideal the day prior to the move that told them I did not authorize any additional charges.  Please be thorough and collect all details as this company is not reputable and not deserving of Revdex.com accreditation.  If you give me an address, I can forward the e-mail not authorizing additional charges and the response back from Ideal stating all would be fine.  I was forced to sign the final document after all my personal belongings were loaded on the truck...[redacted]

Nobody wishes for a claim to go away- and mostly me ([redacted]) I informed the claims department on the customer response after they had initially sent an email to the no active active account- they now have all the information needed for the said bookcase. The only way to complete a claim process is for the informational asked to be available.
I only recently communicated with the customer- details of our interactions were attached in my first response to this claim. the fact that only the bookcase was claimed but on the complaint the customer indicates that other items were also damaged, does not help in helping to resolve the complaint.
Also because the complaint indicates that other items were damaged- the claims department would like the customer to facilitate all that information so that they can do an apt job in assessing the claim in its entirety and in a open one case file
I have also send the monetary issues to accounting for them to review the charges claimed in the complaint.
Please keep case open- the average process to claims is 93 days and nobody wishes any customer away- Ideal is service based company whose business comes for customers and thus they can not wish their market away- its not professional nor is it the a practice of operation. if the company ignored clients then communicating with me before or through Revdex.com would not be the case.
On a personal note- to state that an employer not to be operational for a damaged bookcase is an extreme reaction of sorts- and I am wondering if a life enabling item like a dialysis machine was damaged what would be the reaction.  No answer needed
Sincerely
[redacted]