Ideal Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have sent the receipt from the piano move and tune to [redacted] and this is not an issue regarding race, it's regarding fraud.  I was given several commitments by Ideal: - A binding estimate that was not upheld - Assurance that the truck used to pick-up would be the same truck to deliver so my goods would not be transferred to a warehouse in between - Commitment that my goods would be delivered in less than 10 days - Commitment that the individuals picking up and delivering my belongings were professionalInstead, the truck that arrived was not the truck being used to take my belongings to Phoenix, the driver drove the truck over curbs when the truck was empty and full.  The crew damaged my personal property in my home, did not take everything on the list that needed to be taken and emotionally threatened me because I didn't know I was supposed to give them a tip.  Finally, they took the binding estimate, total disregarded it and doubled the cost of my move even after I went through the inventory in writing with Ideal moving specialist.Additionally, they showed up with a stack of paper that I had to sign under duress which I wrote on the documents instead of e-mailing the documents to me prior to their arrival so I could read them thoroughly and ask questions prior to signing.  This is nothing short of bait and switch.  I did my research on moving companies and I had a choice... I didn't choose Ideal because they were the least expensive, I chose them because they had the features and benefits I wanted for my move.  The fact that they told me one thing to get my business and did something completely opposite is illegal and just plain wrong.  They took advantage of my being female and being home alone while their guys were there and the team leader spoke [redacted] to the home office so I could not understand what was being discussed.I want my money back now... and I think this company should be investigated for illegal business practices.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Hello,No progress had been made to address the issues I listed in my complaint; therefore, I cannot accept your response. You haven’t given me a meaningful answer and you still haven’t addressed the refund issue for the original delivery delay.  I am also still waiting for a copy of the documents I signed upon pickup.Furthermore, on Friday, September [redacted] I received a voicemail from your company letting me know that my items will be delivered to me on Sunday, September [redacted] and that the driver will call me in advance to set up a time. Sunday came and went and I haven’t received a phone call or my things. I called the number Jackie originally gave me on Monday morning and after numerous phone calls I was told that they are “checking andthey will get back to me”. I still haven’t heard back.
Sincerely,
[redacted]

The
initial complaint was for misconduct  by an employee and then later a
missing stereo system was added to the complaint / claim- The changes from
an internal employment procedural
investigation to an insurance related claim adds time to the
final findings and response. Claims are investigated, legally addressed in
accordance to laws and regulations required of a US Federal licensed moving
company and the loss is never taken lightly by the insurance companies
either.  They investigate every claim
regardless of size or costs.  It takes up to 30- 120 business
days depending on the claim and charges being tabled.
Thus Ideal Moving Inc. is not withholding the complainants
complaint / claims- there are systems and polices to aid in a progressive
conclusion of all issues raised. Please advise the customer accordingly and
they have a very egregious claim of misconduct by an employee/ CDL
licensed authorized driver.  Based on governing/license laws of operation
and discrimination acts we cannot responded without involving a few agencies
because of the statement we have received from both customer/ daughter and
driver/employee and his helper. 
Additionally some other information was made available from the delivery
site.   Nobody wants a customer to be railroaded neither do we take
someone's only form of income lightly. This is not a lawless country and there
are laws to be adhered too, therefore they must await due process to the same.
PS- keep the complaint file
opened- no response will be forwarded without due process.
Thank you
Jacque C[redacted]

I finally informed the company
that my word should hold as a truth on commitment to claims.
The customer will get his check
once he signs the attached document.
 
Appreciate the customers
patience, unfortunately bureaucracy got in the way for this check being
approved- nonetheless patience pays. Thank you [redacted]
 Sincerely
[redacted]
Ideal Moving & Storage Inc.,
[redacted]

Please review the claim finding for the customer's claim.The section for TV it states MCU (mechanism unknown) and neither did they claim the damaged TV at delivery. the customer purchased a replacement TV on Oct [redacted]. if they didn't need it on at delivery, what was the rush to replace it shortly...

after reporting the damage claim?  after Hurricane Sandy and the billion dollar fraudulent claims made, insurance companies are very keen on the consistence and irregularity placed on claims.  ideal will not refuse to compensate a claim where the logical steps apply, but if the experts find it irregular the company cannot and will not honor such claims.The insurance company finds it illogical for delivery to be completed on 09/**/2014 and for the customer to discover on 10/**/2014 that their TV is damaged. Secondly they reported the finding on 10/**/2014 and then decided to purchase a TV on 10/**/2014.  Currently threatening monetary compensation and writing reviews about bad services rendered by Ideal will not change the claim finding, I am sure the customer can appreciate that glaring fact- even if they might feel otherwise. Blackmail and claims of having additional insurance when the paperwork starts otherwise is a little bit confusing too.The customer also never had any additional insurance outside the 0.60cent per Lb. per article.  We cannot go outside a insurance claim finding.  Finding was $0.00 for the claim and that decision stands.Sincerely[redacted]

Review: Dear sirs,

RE: Customer #'s [redacted]--- [redacted]

I would like to state that my Sony stereo shelf system was not delivered, it was missing, I would like to get compensated for its replacement but what I'm more upset about what transpired on delivery date, please read below.

I called the company approximately 4-6 as the events unfolded below. Apparently they were having issues with their phone lines (per Jackie) and was asked to email. I came very close to calling the local police and I regret not having called them. I do have a witness because I also was in the process of having an installation done at home, I'm sure I can contact the company and obtain contact information for the serviceman.

I called earlier this afternoon to speak with Jackie (Operations Manager) but, unfortunately she was not in the office and I requested to leave a voicemail and was placed on hold and could not continue to wait until I was transferred. do so. As per Rose P[redacted] she requested that I call her to speak with her in regards to the incident that occurred on Saturday July [redacted] at [redacted] with the truck driver hired or contracted by your company.

The truck driver who unfortunately I don`t have the name of was very aggressive, disrespectful, combative and quite arrogant. These are a few words that come to mind when thinking back on the horrible experience I went through on Saturday morning. I was present to assist my grandmother who is elderly in receiving her relocation move in order to help with instructing the movers where the items needed to go.

As the helper came in with the first load my grandmother question oh what`s this what`s in the box and I said oh hold on let me see what is written on the box. Immediately the driver begins to yell loudly from outside of the house to the helper. I was a bit taken back at what he was yelling because he was telling the helper this is not the time to know what`s in the box just put it anywhere. I stated sir I understand I am just trying to see what is written on the box in order to state where the boxes need to be placed as I was told that the movers would be putting the boxes in the locations written on the box. He became more angry and aggressive and entered the home in which he came very close to me and I felt very intimidated and threatened by the way he approached me and said you are not listening and you need to be quiet. I am in charge and we are going to do this the way I say we are going to do this.

May I state that I was there with my 10 month old son and my 4 year old daughter who were witnessing the way this stranger was speaking to me and addressing me. He then proceeded to say I don`t have all day for this move I have other moves to do your not the only customer. I said I understand that sir but, I am just trying to see the box and direct the helper as to where the boxes need to go. I am also very tired as we were expecting delivery yesterday at 9pm and not notified until after 9:30 pm that you were no longer coming please bear in mind I am trying to speak as he is yelling and carrying on.

I got on the phone with Rose and asked her to please call the company and notify them that the driver was being aggressive and intimidating and I felt very uncomfortable and threatened. I would say that the helper told him I was having this conversation because he stormed back in the house and said did I hit you? Did I try to hit you? I said no sir your behavior is quite aggressive and intimidating. He started calling me a liar and proceeded to use profanity again in the presence of my 10 month old and 4 year old who became very frightened. I started to speak loudly saying excuse me sir but, I will not t[redacted]rate that language in front of my children how dare you and he kept on went outside and kept on cursing and yelling.

I felt very helpless and almost as if he was taking advantage of the fact that I was female. I HAVE NEVER BEEN SO DISRESPECTED AND ESPECIALLY IN FRONT OF MY CHILDREN! I began trembling and my eyes watered I couldn`t even concentrate. I felt so humiliated I couldn`t believe that someone would be so disrespectful and he did not even take into consideration that there were children there.

I remained there as I was afraid now to leave my grandmother alone with these men. He had stopped entering the house and I thought perhaps I could try to keep myself together and asked my daughter to stand near me. Quite frankly he started to enter the house again and I just had to leave because I could not keep it together. I was beyond upset and offended to be treated the way I was.

My daughter kept asking why that man kept yelling at me and talking very loud.

Again, I`m not sure what actions will be taken but, would appreciate a response and if possible know the outcome.

I will also be looking into what other avenues I can take in regards to this incident.

Thank you.Desired Settlement: I believe the business should compensate for the loss of my stereo system approximately $200 dollars, as well as reimbursing be for smaller shipping inventory and provide me some type of compensation for the threatening behavior exhibited by the driver (no money can alleviate the humiliation experienced by my family. I gave them $150 dollar tip when they picked up my items, therefore I ask for a total of $700.00 be reimbursed.

I would like for them to make a formal apology and to provide me with the drivers information to enable me to make a formal personal complaint against him.

Sincerely,

Rose P[redacted]

Business

Response:

The driver arrived in NYC last night- I will be taking a statement from him on Monday.We are reviewing the cameras in the warehouse and truck on the said missing stereo and will advise accordingly too.I have also asked the IT dept. to make available all the call records to the company from the customer.On a side note- if we fired employees for a complaint from the customer without having first hand knowledge of the particular incident we will spend most of our days in unfair termination litigations. All complaints are taken seriously and reviewed according. The customer though has a right to complain and expect expedited response, cannot in any shape or form dictate legal and governing policies of employment to any organization. Lest we inquire how their particular employer handles complaints in their place of employment.Please find attached the narrative so far via email records on file so far.I trust Jacque will be able to come in next week and review the complaint in its entirety. She has more experience in this matters. Thank you Todd W[redacted]on behalf of Jacque

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The company according to their response are still investigating and looking into my complaint. I've have been waiting for over a week for them to (look into it) take accountability for the independent contractors that they hire.They have emailed me requesting a photo and invoice for my stereo, which I will forward to them and to the Revdex.com tomorrow.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Rose P[redacted]

Business

Response:

The

initial complaint was for misconduct by an employee and then later a

missing stereo system was added to the complaint / claim- The changes from

an internal employment procedural

investigation to an insurance related claim adds time to the

final findings and response. Claims are investigated, legally addressed in

accordance to laws and regulations required of a US Federal licensed moving

company and the loss is never taken lightly by the insurance companies

either. They investigate every claim

regardless of size or costs. It takes up to 30- 120 business

days depending on the claim and charges being tabled.

Thus Ideal Moving Inc. is not withholding the complainants

complaint / claims- there are systems and polices to aid in a progressive

conclusion of all issues raised. Please advise the customer accordingly and

they have a very egregious claim of misconduct by an employee/ CDL

licensed authorized driver. Based on governing/license laws of operation

and discrimination acts we cannot responded without involving a few agencies

because of the statement we have received from both customer/ daughter and

driver/employee and his helper.

Additionally some other information was made available from the delivery

site. Nobody wants a customer to be railroaded neither do we take

someone's only form of income lightly. This is not a lawless country and there

are laws to be adhered too, therefore they must await due process to the same.

PS- keep the complaint file

opened- no response will be forwarded without due process.

Thank you

Jacque C[redacted]

Review: While picking the stuff we charged for more than 800 cf,When I received stuff from moves I checked the truck my self and all my stuff came in 600cf. I found some papers in truck supporting what I checked.

Also some of my stuff was damaged we reported on April [redacted] , they said will get back to us in 10-business days as drives will report back to office. I tried to reach IDEAL moving company on April [redacted]. They did not responded well and the way they communicated was really bad.Desired Settlement: Pay my money they charged extra for cubic feet.

Pay compensation for damaged products.

Please make sure they don't do any false promise to customer.

Business

Response:

We are in receipt of the customer’s

concerns/complaint.

The customer was advised that we work with a

claims department that reviews and then subsequently responds their findings on

claims, damage or otherwise. This normally takes a while because we need to facilitate

them the full contract and any other supporting documents.

On April [redacted] they called to

inquire how to go about claims, and they were advised to forward pictures and

any statement to support it.

A phone call on April [redacted] they were

advised that an email will be forthcoming to confirm receipt and subsequent findings

at a later date from the claims department. The 10 days is confirmation

of receipt of claims application and paperwork.

As for today- the conversation did not go very well.

I [redacted]- truly apologized for my tone of voice and the reasons why I explained

to the customer:

1. I had confirmed in person via phone that we received

the customer’s email and forgot to thereafter write an email to double confirm

receipt.

2. The claims department was reviewing the

information sent and would in due time forward their findings. A process I

cannot change, expedite, rush or influence.

3. Calling and repeating the complaint on every

call will not help as we have already discussed it and the information given to

the claims department to do their part and I would rather not have repeated conversation

about the same issue.

4. It is end of the month, a rainy-dreary day and

half of Manhattan needs to be assisted with their moving needs and if it was possible

for the customer to await an email as soon as claims responds.

5. I cannot give a time window as to when claims

will forward their findings and as with any claims - these issues have to

investigated and reviewed in accordance with the contracts and terms set

therein.

6. I apologized for my tone of voice and yes I was

under immense pressure, which I should not have expressed in my conversation

with the customer today. Regardless, their

call and the expected response on when they should expect feedback, of which I

could not make up or furnish at the given time of their call did not make my

day any better. I truly and sincerely apologize on behalf of Ideal to the

customer and I pray they accept my apology.

Pending feedback from claims I will update

both parties as soon as I hear from that department.

Sincerely

Review: Last month, I hired Ideal Moving and Storage to move my furniture and items from New York City, NY to Austin, TX. Jackie, the manager I worked with, texted me that she got in contact with the dispatcher and that if my furniture only took up 400 sq. ft. or less my things could be shipped to Austin on Sunday, August [redacted] and delivered between August [redacted] and [redacted]. I understand that the delivery was not guaranteed, but Jackie assured me that I was going to receive it on time, no major delays could happen. I decided that the promised quick delivery was worth the $300 difference between my quote for Ideal Moving and Storage and other moving companies and chose your service. The movers came to pick up my furniture on August [redacted], 2015, as scheduled.

When my furniture was picked up in NYC the movers were telling me that they were going to charge me extra unless I "take care of them". They scraped the walls of my apartment building and were very unprofessional. Finally, I gave them an $80.00 tip, but they were still not happy and clearly told me that they expected more. I reported this to Jackie.

I didn't receive my shipment on time and when I called on August [redacted] and [redacted], I was told the Ideal was checking on my order and they would call me back. I didn't hear back. When I called on Monday, August [redacted], I was told that my things were still not shipped and would be shipped on Wednesday, August [redacted]. I called again on Friday, August [redacted] and was told that my shipment was sent on Thursday, August [redacted] and I could expect a discount for the delay. Only on Tuesday, September [redacted], were my items delivered, 17 days later than originally promised.

The shipment was delivered to Austin, TX by a subcontractor, not by Ideal Moving. I didn’t expect Ideal Moving to give my furniture to anyone else as I was told that Ideal was mover and not a broker and delivers by itself. The subcontractor not only didn't have all the contracts that I signed, but also didn't have an inventory list. Due to this omission, I had to search for some of my items on the truck between boxes, which belong to others.

As a result some items were missing. We did not find two boxes (1 large, 1 small) and an umbrella. Some, but not all, of the missing items in the boxes are listed below:

Surround sound speakers in the original packaging ($500)

2 pillows ($80)

Clothes ($250)

TV remote control ($20)

Multiway extension cords and other cables ($70) [redacted] Hat ($80)

Hangers ($10)

[redacted] stick ($40)

The subcontractor told me that he would let me know if any of my missing items were found after the delivery to all other clients, but I never heard from him.

Aside from the losses, Ideal Moving implied that they were going to give me a discount, but I was forced to pay the subcontractor the full amount up front, otherwise he would not release the shipment to me.

I called the general number on your website multiple times and reported all the issues listed above. I haven't heard back or received a meaningful response. I need to know when I can expect the rest of my items and/or when I will be reimbursed.

Additionally, I requested a copy of all the documents I signed when the movers came to pick up my furniture and I have yet to receive those.Desired Settlement: I am looking for Ideal Moving and Storage to deliver the rest of my items and/or issue me a full refund for the loss of my items and their terrible customer service.

Business

Response:

[redacted] did check with dispatch on delivery before confirming to customer to book the next day or whenever she was ready. The issues is the dispatching that caused all this mess. I don’t have the details to the delivery and the said missing items, I am waiting for the closed files from the scheduling and dispatching in August to answer this complaint in its entirety. Please the customer is not being ignored, summer gets too busy that at best we hire additional helpers that complicate the systems in-house- this fact does not take away from the customers complaints and experience. I will follow through as soon as I get the closed files for the said month. The delay in closed files is waiting for contracts after delivery. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Hello,No progress had been made to address the issues I listed in my complaint; therefore, I cannot accept your response. You haven’t given me a meaningful answer and you still haven’t addressed the refund issue for the original delivery delay. I am also still waiting for a copy of the documents I signed upon pickup.Furthermore, on Friday, September [redacted] I received a voicemail from your company letting me know that my items will be delivered to me on Sunday, September [redacted] and that the driver will call me in advance to set up a time. Sunday came and went and I haven’t received a phone call or my things. I called the number Jackie originally gave me on Monday morning and after numerous phone calls I was told that they are “checking andthey will get back to me”. I still haven’t heard back.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,First, I would like to point out that the information Ideal Moving and Storage is providing is significantly inaccurate. I have never received a response to my claim. Additionally, attached are two receipts that the delivery driver signed, one of them specifically states that two of my boxes and an umbrella are missing. I also called Ideal Moving and Storage to let them know I was missing my items multiple times and filed a claim. This means that they knew about my missing items. Second, the cost estimate Ideal Moving and Storage provided was for 17 large boxes and my furniture. I had all the items I mentioned and 16 large boxes. If the estimate was incorrect it is because Ideal Moving and Storage provided me the wrong numbers, I actually had fewer boxes than estimated. Third, many other points mentioned in my claim were never answered. I am still waiting on a response in regards to all other points.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have made a counter offer to [redacted] to pay for the missing/damage property of $.60 per pound per article, even though there was no mention after delivery of the missing or damage items and [redacted] did sign off on the delivery of her property. There was no mention of the items being damage or missing. But we are willing to settle with the customer. At pick up our Foreman went over the list of items [redacted] and even though there was no additional property, the measurements of the furniture and boxes was greater than the measurements on the estimate. [redacted] property took up more cubic feet than expected. We are waiting for the signed settlement release from [redacted].

Ideal Moving and Storage Co. are liars and thieves. They also hire really bad movers and trucks. Once I got my estimate, left a deposit and set a moving date they no longer speak with you and refer you to a dispatcher. My moving date was set for Monday September [redacted] 2015. The dispatcher calls me on Saturday September [redacted] 2015 to informed me they will be here on Sunday September [redacted] 2015. Let me mention I am 63yrs. and my husband is 93yrs. I had no help from anyone and I am the only care giver to my husband. I managed to finish packing staying up late.

Once the truck was loaded with the furniture and boxes the diver tells me it will be a additional $888.00 I had gotten rid of some furniture and just added a few more boxes I cannot understand why! I argued that was insane but now they have your furniture and you have to pay! He was also pissed off at the tip, he said it should be 10/15% of the total estimate?? I was informed my delivery date will be 4/5 days (around 10/**/15. By the time everything got done I was exhausted. I decided to sleep at my brothers house for the nigh, since the drive to Virginia is 7 hours.

The next morning I get a call from a driver telling me my furniture will be delivered that night? I explained that I have not left New York yet and night time delivery is out of the question since it is pitch black were I will be moving to he was very rude and kept insisting for the next night delivery. I am all alone with my husband. This has been all very stressful.

I finally get my furniture on Friday October [redacted] 2015 all the boxes were crushed, NO ONE helped me with anything not even to set up my bed, which had 2 of the wheels missing. I also notice my jewelry armoire was not delivered. I called Jay the dispatcher, he said he will look into it and will call me back,

However, every time I called he kept giving me the run around, that went on for weeks. I finally said I'll be going to court and he found it and he has to wait for a truck to come my way that was one month ago. I called Ideal Storage one more time to be told that my jewelry armoire was broken, all I been getting are lies! one after another. This whole experience has been so stressful. As I had mention before I am sole care giver to my husband who is 93yrs. We live on social security and cannot afford to be ripped off in this manner. I have read some of the other reviews and it seems they have done this to other people. I will be going to court this can not allow to happen.

I HAVE RECENTLY DECIDED TO DO A RELOCATION WITH THIS COMPANY AND AFTER SEEING HOW CUSTOMERS ONLY TEND TO LEAVE NEGATIVE STUFF ON THE INTERNET, I WANTED TO BE THE ONE TO SAY I LOVED THE FOREMAN ALON AND HIS CREW AS WELL. THE GUYS WHERE VERY POLITE, AND EXTREMELY PROFESSIONAL TOO. I UNDERSTAND THIS BUSINESS IS NOT AN EXACT SCIENCE AND SOMETIMES CALLS FOR A SLIGHT INCREASE IN PRICING. ALL MY STUFF MADE IT DOWN TO FLORIDA IN ONE PIECE AND WAS DELIVERED WITHIN THE 5-7 BUSINESS DAYS I WAS TOLD IT WOULD BE, EVEN WITH THE HOLIDAY SEASON GOING ON. I HOPE THIS REVIEW IS HELPFUL AND I CAN TELL THIS COMPANY IS ON POINT AND ITS APPARENT THAT THERE 22 YEARS IN BUSINESS HAS DONE THEM WELL.

Review: I used Ideal Moving & Storage for a long distance move from New Jersey to Texas in September 2014. They packed and moved all of our belongings, including our 50" Samsung TV, which arrived with a broken screen. It is not noticeable unless the TV is turned on, so we did not notice until 3 days later when we had our cable installed and turned on the TV (which is why we did not report it the day they delivered our stuff). We spoke to ideal and they had us send an email to their claims department including pictures of the broken TV, make and model. After many follow up phone-calls and emails, we have yet not received ANY form of compensation for the broken TV, despite the fact that we purchased additional insurance from them. It has been 4 months now. I feel like they are giving me the run around instead of making good on reimbursement. I am tired of waiting for this company to do what they promised.Desired Settlement: Would like at least partial refund on the TV they broke!!

Business

Response:

Please review the claim finding for the customer's claim.The section for TV it states MCU (mechanism unknown) and neither did they claim the damaged TV at delivery. the customer purchased a replacement TV on Oct [redacted]. if they didn't need it on at delivery, what was the rush to replace it shortly after reporting the damage claim? after Hurricane Sandy and the billion dollar fraudulent claims made, insurance companies are very keen on the consistence and irregularity placed on claims. ideal will not refuse to compensate a claim where the logical steps apply, but if the experts find it irregular the company cannot and will not honor such claims.The insurance company finds it illogical for delivery to be completed on 09/**/2014 and for the customer to discover on 10/**/2014 that their TV is damaged. Secondly they reported the finding on 10/**/2014 and then decided to purchase a TV on 10/**/2014. Currently threatening monetary compensation and writing reviews about bad services rendered by Ideal will not change the claim finding, I am sure the customer can appreciate that glaring fact- even if they might feel otherwise. Blackmail and claims of having additional insurance when the paperwork starts otherwise is a little bit confusing too.The customer also never had any additional insurance outside the 0.60cent per Lb. per article. We cannot go outside a insurance claim finding. Finding was $0.00 for the claim and that decision stands.Sincerely[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We were told the process would take weeks or even months, and we would not have reimbursement until due process was completed. We would STILL be without a TV to this date,and we cannot be without a TV at home as we have children, so we decided to bite the bullet and replace it on our own. Was hoping Ideal would do the right thing and replace the one they broke. matter of fact is that the TV arrived broken and the fact that there's insinuation that there's an attempt to insurance fraud is a blatantly insulting. As I said on the complaint, you cannot notice the TV is broken until AFTER it is turned on. Therefore there was no way we could have known it was broken when it was delivered.

Sincerely,

Business

Response:

I understand the need for a TV. But I have checked the email and phone calls- there is no mention of a longwinded delay in replacement of the said TV.The customer emailed the sales rep on finding TV damage on Sept [redacted]2014.And on Oct [redacted] 2014 this message came through as result of proof of purchase and photos, we onlygot the photos again, no purchase receipt/proof of purchase. They were requested this information to expeditethe claim or compensation process. The lack of receipt or otherwise makes it hard for the claims adjustors to do theirjobs properly. They forwarded said receipt on Dec [redacted] 2014- see attached receipt-does not proof anything. Casing point-If you have a road accident, do you go to the dealers and purchase the replacementcar or do you await the claim/damage finding? In the meantime the insurance companygives you a courtesy car. Ideal was not even given the option to lease a TV from rent a center or otherwise while weawait the claim process or their proof of purchase. The claims adjustors finding stays. Sincerely[redacted] On behalf of[redacted]below is first contact information on TV damage. [redacted]

I will start by saying this was the worst moving experience I have ever encountered and I have moved a lot over 30 years. I was given a binding contract amount of $1000 to move 35 boxes from NYC to Atlanta. All box sizes were specified as were the number of boxes. Quote was final and binding with extra to spare (per the moving specialist) and specified a two story walk up at the pick up address. The driver arrived on time, picked up the 35 boxes and moved all to the street where the truck was parked. He then demanded an additional $200 for the stairs. I showed him the contract that included the stairs but he refused to look at it and threatened to leave all the boxes on the street it we did not authorize the charge. That was the first inkling there would be more problems.

They arrived on delivery day and demanded another $600 for overages. I replied that there was actually less boxes that were moved and I was under. He replied that there was nothing he could do about it and If I didn't pay he would not unload the boxes from the truck and could not guarantee what would happen to my possessions. There was no one from the company that would talk to me on the phone so I had no choice but to authorize the payment on my credit card and hope to settle it there. When contacted my [redacted], the moving company lied and said that there were wardrobe boxes (which there weren't) and that the boxes were full of space bags (which they weren't) - not one. At any rate, the binding estimate was based on the box number and sizes which was exactly what was shipped. The final price was almost double the binding price.

Another sleazy thing they did was remove my access to the binding agreement once I paid the deposit and no one would return my call to provide a copy. Luckily, I had screen printed a copy.

Stay away from this company - they have no scruples. Read the reviews on [redacted]. There are all negative. How this company gets a pass from the Revdex.com is beyond me.

Review: Attached is the e-mail I sent to the company shortly after they picked up my things...

[redacted]… it has taken me until now to recover enough from Wednesday’s debacle to write you. I can assure you, my physical and emotional wounds will take months to recover from and I should have filed a police report. What happened here should have never happened and being that you’re accredited with the Revdex.com, I know you’ll make it right, albeit it will still take me months to recover. Below is what we discussed and what I expected:

Arrive around 9am Wednesday morning with large truck and crew.

Professionally pack my inventory list in truck.

Pay 60% of total binding estimate plus the additional mirror, packaging of mirror and a few additional items added.

Truck departs for AZ.

Here’s what happened…

Day before move – noted there would be an additional charge for all stairs involved in move and arrival time would be 7-9am. I went into panic mode as the steps were listed on the inventory spreadsheet emailed to you, reviewed on the phone by both of us and used to update the binding estimate. Additional panic, I could not be here at 7am as I had to take my husband to work so I would have the car. Agreed upon time had always been 9am. I was prepared to cancel at this moment as things were already going wrong. You had told me I could cancel at any time and I was ready to do so. You e-mailed me not to worry, apologized for the miss on the steps and told me everything would be fine… no surprises.

Day of move - crew arrived at 9:20am without calling to notify me of their delay – I took my spouse to work early so I could be there by 8am.

Truck was driven over a curb prior to pulling up to my entry way. This was not a truck that would go across country… entire thing painted bright pink… not professional. I was in full panic mode… no bueno.

Showed the lead person the boxes and furniture and was informed that I had way more than 700 cu ft. Crew immediately began to remove boxes and I was left to sign a stack of papers.

I asked about the truck and crew going to AZ and was immediately told the truck was going back to New York and my things would be removed and placed in storage. In a panic I called you, but you had already left for the holiday. Called the main number and they began to argue with me. Telling me that no truck will take a move from one location to another. That’s not true, both [redacted] and [redacted] said they would use the same truck. [redacted] said they use the same truck and the same crew just like you said about Ideal.

All the paperwork was saying things that were not agreed upon and for the first several documents I signed I also wrote messages on the bottom. My head was swimming and I had no clarity… only defeat.

Chaos was going on as boxes were being tagged and removed from both levels of the condo and I wasn’t able to monitor anything as the paperwork had me in a total frenzy. There was entirely too much to be read and nothing was correct.

Then I was told we had 53 boxes and there should have only been 35 total boxes, 8 totes and 2 file bins. I went to the truck to check the boxes and everything had been packed and the crew would not take them down for me to check. I’m pretty certain there are things going to AZ that should not be going.

I was told that they had to crate my secretary because of the glass doors and that would be an additional cost. This was on my inventory spreadsheet that we reviewed together. Nothing was said about crating.

I was told the same about the tea trolley even though again, it was on my inventory and the glass tray was listed.

I had a marble top coffee table that had to be packaged and this was not a problem. However, in the process of packaging it, they didn’t give themselves enough room and broke one of my antique glass lamps in the process. Nobody offered to pay to replace it. Nobody even apologized. Unfortunately, it’s irreplaceable. I had set it aside so it wouldn’t get damaged. Too much chaos and everyone moving way too fast.

Early on in the move, one of the men told me that it’s customary to tip your movers when they do exceptional work. I didn’t know anything about tipping movers. I had $2.00 in my wallet! I informed him that I wasn’t aware of tipping and didn’t have any extra money on hand. He then proceeded to let the entire team know that there would not be a tip and grumbled about it loudly the rest of the time, including when we went to get the piano. At this point, my anxiety was in overdrive, my stomach in knots and now I was fearing for my own safety in addition to my things. There were 6 men and me and the one in particular was very unhappy about not being tipped… very unhappy!!!

The mirror I asked you about boxing was boxed and I asked to have another one boxed and had you answered me when I emailed you requesting the price (TWICE) that they would be charging me almost $100 each, I would have done it myself. My husband works for York Heating and AC and he has access to plenty of boxes that we could have rigged together as that’s what they did. By the way, both boxes are huge and without a doubt increased our cubic footage exponentially. They are at least 3 times larger than the mirror.

When we went over to pick up the piano, the crew turned it on its side to wrap it… NOT a professional thing to do and probably really messed it up. I won’t know until it arrives in Phoenix and I can have it tuned.

There was no ramp on the truck so the piano had to be lifted by hand. I was told it would be crated, but no crating occurred. It was banded to the side of the truck and I’m pretty certain it will have indentations at the back from the strap as the only thing protecting it was a layer of bubble wrap and a blanket.

Upon returning to my condo, I found that one of my plastic shelving units had been placed in a closet and the door closed so it was left behind.

Also upon return we found the toilet upstairs had a broken handle and both urine and fecal matter were left in the bowl.

I was charged for tape!!!

And… my cubic footage went from 700 to 1200 thus doubling the cost of the move!!! That estimate was NOT binding.

I have generalized anxiety disorder for which I take medication daily. I am under the care of a Psychiatrist with whom I just saw prior to coming Philadelphia. I know that I must be careful with detail as surprises are NOT good for me. I sent you an inventory that was thorough and accurate. Our boxes changed slightly… 5 large, 16 medium, 0 small. We had 14 miscellaneous boxes, 8 totes and 2 file bins. This made the total count 45. We added 5 items: 2 mirrors, an entry table, 4 saw horses collapsed, a chop saw and bird bath… not possible to double the cubic footage unless the calculation you gave me initially was inaccurate, in that case, how were you able to call it a binding estimate.

Since this debacle, I have checked directly with the Revdex.com website and Ideal does not have an A+ rating… they have a B+ rating. I have read the online reviews through Revdex.com and they’re not nearly as positive as the ones you sent… of course. The reason Ideal was not able to pick-up any other day this week was not due to a full schedule, it was because you’re an [redacted] company and Wednesday at sundown began the high holidays. I worked for an [redacted] company and know how [redacted] men operate… they think nothing of being argumentative regardless of accuracy or honesty. I have been emotionally abused through this event and held hostage using my personal belongings. I haven’t a clue where they are now nor what is happening to them. I do know that one of the guys rode in the back of the truck vs. the cab with the rest and for all I know, he’s going through each box seeing what’s worth taking and what should be left. And there is no amount of medication that can settle my mind at this point… it is on fire.

Here’s what I want to happen. I want my things carefully placed on a truck that will take them to Phoenix. I want the binding estimate given honored and I will not pay any up charges as Ideal did not do what they said they would do… move my things on one truck with the same crew to Phoenix. The gentleman who requested the tip and then pissed and moaned when he didn’t get one should be removed from service. If he scared me silly, he’s going to do the same to some other unsuspecting woman. There is no excuse for physical OR emotional abuse as we are finally realizing from the NFL.

I do not want any contact from any [redacted]’s with Ideal, let’s keep our communications between us although they should know exactly what’s going on. And if everything arrives in Phoenix in a timely manner, secure and complete, I will not pursue any complaints with the Revdex.com. I do have a neighbor who’s a [redacted] with the Maricopa County Sheriff’s Dept who I will want onsite when the delivery is made. My trust is at an all time low.

Oh yes… and the men had absolutely no respect for the man who lead the team. They ignored his requests on numerous occasions and he was not in control… hence the chaos. His inventory sheet is inaccurate, he didn’t leave me with copies of any of the documents I signed, not even the contract and I’m pretty certain there are things that have not been taged or have been taged twice. Things were taken apart and mis-labeled and other items that should not have been boxed were boxed in oversized boxes. It was total chaos… and I am sick!Desired Settlement: [redacted] contacted me to resolve the issues, but only took my money and then has not done anything since. This company is [redacted]... nothing they said did they do. Even [redacted] assuring me they would reimburse me to have the piano moved upstairs and tuned has not come to pass. They have absconded with over $6000 and now that I'm having to get this settled with the Revdex.com, I think they should have to refund the entire amount of the move... total debacle/nightmare. Quite honestly, they should not be accredited with Revdex.com. They are dangerous!!!

Business

Response:

I am aware and familiar with the customers complaint. the issues raised she discussed with me.please I am requesting the bill/receipt for the piano move upstairs.The other issues were about employees whom as per the complaint included terms that have a perceived/ viewed as racial and I cannot treat them lightly nor ignore the customer's complaint.please request the customer to forward costs as indicated and the other issues raised are being investigated internally- Much appreciated.Sincerely [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have sent the receipt from the piano move and tune to [redacted] and this is not an issue regarding race, it's regarding fraud. I was given several commitments by Ideal: - A binding estimate that was not upheld - Assurance that the truck used to pick-up would be the same truck to deliver so my goods would not be transferred to a warehouse in between - Commitment that my goods would be delivered in less than 10 days - Commitment that the individuals picking up and delivering my belongings were professionalInstead, the truck that arrived was not the truck being used to take my belongings to Phoenix, the driver drove the truck over curbs when the truck was empty and full. The crew damaged my personal property in my home, did not take everything on the list that needed to be taken and emotionally threatened me because I didn't know I was supposed to give them a tip. Finally, they took the binding estimate, total disregarded it and doubled the cost of my move even after I went through the inventory in writing with Ideal moving specialist.Additionally, they showed up with a stack of paper that I had to sign under duress which I wrote on the documents instead of e-mailing the documents to me prior to their arrival so I could read them thoroughly and ask questions prior to signing. This is nothing short of bait and switch. I did my research on moving companies and I had a choice... I didn't choose Ideal because they were the least expensive, I chose them because they had the features and benefits I wanted for my move. The fact that they told me one thing to get my business and did something completely opposite is illegal and just plain wrong. They took advantage of my being female and being home alone while their guys were there and the team leader spoke [redacted] to the home office so I could not understand what was being discussed.I want my money back now... and I think this company should be investigated for illegal business practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

This is not true and Revdex.com is not doing their job if they do not address all documents associated with the move. I did not authorize, nor agree to this bill and I have an e-mail that was sent to Ideal the day prior to the move that told them I did not authorize any additional charges. Please be thorough and collect all details as this company is not reputable and not deserving of Revdex.com accreditation. If you give me an address, I can forward the e-mail not authorizing additional charges and the response back from Ideal stating all would be fine. I was forced to sign the final document after all my personal belongings were loaded on the truck...[redacted]

Business

Response:

Response to complaint in order of issues raised. 1. Find settlement emailed to Revdex.com for the piano. We don’t tune pianos but I got the fee approved as a courtesy because our movers did not placing Piano upstairs.(it required minimum 4 men to place upstairs) 2. Estimates are binding based on items and details given to the sales rep. if an in-home survey is not done, the foreman will adjust moving costs and rates at job site. That was done on date of move, something that is indicated in the estimate contract. (see attached contract). All details and pricing are done and agreed prior to work commencement- please see parts the customer actually wrote “signed prior to loading truck”. Why then would they feel someone lied to them about the final costs for move? 3. The inventory given, never once was Sarah the sales rep given measurements for the listed items except for the box sizes. 4. There is no such thing as a dedicated truck for pickup less than 3500 cf. Our semi-trailer take 3200-3300 cft, The customer knows it’s a trailer because they are asked about access for trailer at destination. (see attached contract) 5. The delivery window is subject to trailers dispatching out on Sunday and Wednesday weekly to the west coast and it does take between 7-10 business days after dispatch. All this is subject to other factor- rest stop, drop off, traffic, etc and Household moving companies are legally allowed up to 21-30 days (see contract) based on logical averages done by licensing and governing bodies. Tin this case: · Pickup was on 09/**/2014 and · first available date for delivery customer indicated 10/*/2014. · Delivery was done 10/**/2014. 6. The contracts are given when the moving crew arrive prior to work commencement - and that is the long form of the summary information emailed at booking. The customer has the right to cancel moves and not once did they say they will call authorities if they felt threatened. Why would movers jeopardize their employment by threatening a paying customer? 7. Part of the complaint involves customer and employee rights- when matters of a racial nature are raised, we cannot take the decision or conclusion to the same lightly. 8. I have attached all the documents sent to our claims dept. please find the complete file attached. The file is still being reviewed by the claims and legal departments. Investigations take time and the piano company will be contact at some point to confirm delivery of the said piano and its condition or size. My apologies for delay- it took time for the documents to be emailed back to me. Sincerely [redacted]

Review: On April **, 2014 I scheduled a moving estimate with this company since I was transferring to Orlando, FL for active military duty. The transfer was initiated by me, voluntarily, hence at my expense. The binding estimate initially came in at $5,469.30 for approximately 1,500 CF, based on the email sent to me by [redacted]. The estimator was [redacted], the company's [redacted]. After receiving several other quotes from moving companies we decided to go with Ideal Moving. We settled on a $5,500 all-inclusive fee for the move. On the day of the move, after 90% of the items were loaded, [redacted] informed me he had failed to notice during the estimate household inspection that I had a therapeutic mattress that need special handling/wrapping and that it would cost an additional $200 and that he could not load the rest of the items until I paid. I explained to him he had given me a binding estimate, which included all wrapping. I did not want my goods unloaded and left on the street, so I paid the $200. After reading about moving companies holding furniture hostage, I decided to withhold calling the company until after the furniture was delivered and accounted for. The furniture was delivered and Box#64 was missing. I then contacted the company on or about 5/**/2014. I spoke to [redacted] and sent her an email about what had occurred, and who assure me she would refund the $200. Although we have kept in contact, I feel nothing is being done at this point.Desired Settlement: I want Ideal to refund me the $200 as soon as possible.

Business

Response:

The initial contact with Ideal was in April- but the services were reserved last minute through me ([redacted]) on 5/**/2014. The customer was initially going to be moved by his a brother.

I closed with the customer on a $5500 binding with the understanding he had provided me with all the details pertaining to their move.

On move day- the king/queen mattress which was not listed in their inventory as per our conversation- see attached forms ([redacted]) subsequently the $200 additional packing fee. The surprising part- the packing costs was the only additional fee added, the extra cubic feet for the mattress was not added nor charged. (See [redacted])

The conversation and subsequent demand for the refund was all I had with customer's wife and never at any time promised to refund money. My exact words- "I will have to speak to [redacted] the foreman at pickup to understand what changed on this move and secondly their shipment was en-route to Florida thus I didn’t have copy of their contract"

The next thing I know the customer calls, make threats on reporting to the Revdex.com and DOT which he did and then I get the contracts and find that nothing changed except packing fee for mattress:

1- Additional mattress cubic feet was not charged

2- The packing materials have to be charged because we don’t manufacture boxes or the materials used, hence the fee transferred to customer whose shipment it’s applied to.

There is no refund due for these shipment- the pickup was done on May [redacted] and delivery less than 5 days window - not even in a FedEx express shipment can costs be that favorable and fast.

I am satisfied with the charges applied to this move.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]'s response to the Revdex.com is fabricated and inconsistent and she contradicts herself and makes statements that make no sense, such as stating having my brother help me move 1,500 cubit feet of furniture over 1,000 miles. Please review the attached emails between [redacted] and I.

[redacted] himself was the estimator. He did the walk around and took inventory of ALL my items. The partial inventory list [redacted] sent to Revdex.com does not list all items which the actual day-of-move inventory list has. The copy I have is very faint and hard to read, but I assure you it does have the queen bed set and mattresses as part of the inventory. Accordingly, ALL PACKING was included in the price. [redacted] is incorrect when she states that the queen mattress was not part of the inventory and they "only" charged for the "packing" when in fact packing for all items were included in the price. [redacted] just wanted to "squeeze" another $200 from me. When I spoke to [redacted] she was very surprised [redacted] had done such a thing and stated she would contact him and his boss to make things right and guaranteed that the $5,500 would be honored and she would refund the $200. Afterwards, she failed to respond to our emails and texts. She became sarcastic only after we continue to follow up with her for two weeks (she did not respond to my texts or phone calls except when I left a message that I would file a complaint with the DOT and Revdex.com) and her final words to me were " You will have to wait until I get authorization to make a refund, as I do not have money in my personal account to give to you".

The bottom line is that Ideal promised that the shipping and packing was ALL-INCLUSIVE and I did business with them because of this premise. They are not entitled to the extra $200 I was charged on moving day.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please find the final signed paperwork.

I never said I would refund the money- just like the mattresses that were left- ([redacted] one of the movers said he truly forgot all the drama with the move and their neighbors they just wanted to be out of there)

Nonetheless, I sent the crew back to pick up the items left behind.

I never got a queen mattress on the excel spreadsheet of inventory sent me by customer, neither did the customer state that I missed it on the inventory when we went through the details to make sure the quote and inventory was correct for an all-inclusive binding quote from me- it was not listed nor included in the cubic feet of packing quote- [redacted] was not going to let that go top- considering he never charged him for the additional boxes and miscellaneous items not listed.

The issue of talking about brothers and moving- that is something he told [redacted] in April shortly after [redacted] had been to his in-home estimate. I don’t know he had a brother nor do I deal with leads and customers. The only reasons I got to speak to him is because [redacted] didn’t care to be strung along a third time. Thus my involvement and dealing with the customer, plus my ability to add him to the schedule on such a short notice. Something [redacted] is not able to do.

Sample of what I wrote when I spoke to customer.

For the record I don’t like when customer s have selective amnesia- service industry is a mutual agreement entered willingly by two parties, we (Ideal Moving) as a service provide will accommodate the customer to the best of our ability, but I refuse to be threatened and called a liar by a customer that speaks for both sides of their mouth. I did not promise any refund because I didn’t know why [redacted] charged the additional $200, my very words “I will find out what happened and if it was charged wrongfully then a definitely the monies will be refunded” what part of that sentence indicate a refund outright”

To call me every day on the same raised issue when you have been informed that I have to investigate is as redundant as claiming I ignored calls and was sarcastic speaking to a customer.

The job was completed and no missing boxes were found, all items were delivered- if you check the customer’s notations- they had notations- missing box and then immediately crossed it out- the movers can attest to this delivery (not pleasant in one bit when you are treated like a thief in a job one has done for over 15 years moving the likes of celebrities and such like and nobody treating you like a suspect). The customer’s shipment was loaded directly to trailer that did one-stop at their address in Florida.

I am happy with the costs charged and will forward the same information to the DOT whom I am happy to show all the paperwork and access to the VOIP conversations between Ideal employees and customer.

Mutual respect is a two way street.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] has fabricated a not-too-well told tale, instead of having the integrity to confirm what she told me during my calls to her after the pick-up: not to worry that she will make sure I will receive the $200 since they must honor the binding price or get in trouble with the Revdex.com and/or DOT. When [redacted] returned to pick up the missed items, he stated that [redacted] usually charges customers $200-400 per move and pockets the money, citing either excess cubic feet or to specially crate/cover delicate items. A mattress is not a delicate item---and that was the reason for the charge, not the "shipping" of the mattress.

I will not comment on the remainder of her statement because it would be a waste of my time. However, [redacted] is less than truthful and has no integrity whatsoever---they sweet talk you into making believe that all will be well and that they will handle all issues when in fact they ignore your calls, texts and emails.

The contract clearly stipulates in BOLD LETTERS: ALL PACKING IS INCLUDED in the price and that is why I am requesting my $200. I will contact my credit card company and request the refund in that manner as well.

I am writing to the IRS Fraud Unit and the local newspapers in reference to what has happened and request the IRS to audit Ideal Moving for tax evasion, and [redacted] directly for taking advantage of his position by overcharging clients and failure to report the additional income he squeezes from his customers.

Customers out there, beware of Ideal Moving & Storage, but more specifically [redacted] the [redacted] and [redacted] the Account Rep.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I used Ideal to move my belongings across the country. There are two major issues I would like to bring to light. One is the fact that they will not compensate me for a box that they lost ( I have documentation for this missing box) which is supposed to be covered under their insurance policy. Even though I have documentation signed by their employees saying the box was lost, they will not acknowledge or pay. Also they will not pay for damage to items that were clearly documented upon delivery and are covered under their insurance policy.

The second issue is that this company is deceptive with their pricing. They say that they quote you based on a list of items that you fill out online. They give you a quote that is low, then when they arrive they load their truck up and the price is suddenly 2x's what you thought it would be (because their system is rigged to say stuff will take up less space then it really does. Then they blame you for not telling them you had more things. It's basically bait and switch they get you to sign up with them because they are cheaper yet show up (when you have no other options) and tell you the price is way higher because there are more items etc.Desired Settlement: I'm looking to be compensated for the damaged items and the box that was lost. Also this company is operating deceptively and they should not be aloud to do this.

I have pictures and contracts to support the missing and damaged items.

Business

Response:

We have sent the attach letter back in August denying his claim. In the letter there was a full explanation that the missing box was not notated at delivery along with the damaged items. [redacted] Ideal Moving & Storage [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting the businesses response to my complaint because I have a document that was signed by their foreman upon delivery stating that there was a box missing and that there was damage to a table top. I have attached that image of the signed document here hopefully it will come across properly. I am trying to find the pictures I took (on the day of delivery) of the damage they made to the top of a table they delivered. I sent all of this to them a day after the delivery date so they had all of this information before issuing their bogus denial of claim. I will send along the pictures of the damage once I find them in my sent emails. Box #8 is the box that they misplaced, and you can faintly see my handwriting at the bottom that states box 8 was missing and damage to the table top. Their real copy would have this writing on it clearly as the copy I have is just a carbon copy.

Sincerely,

Business

Response:

The claims department will go over his paperwork once again and make him a fair offer for the missing box,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved IF they actually follow through with issuing compansation for the lost box. They have contacted me before for this same information and now 1 yr later I have still not received any payment.

Sincerely,

This company subcontracted movers to handle my Mother and Grandmother`s relocation. Due to my grandmother being elderly and unable to move quickly and read well I accompanied her in order to assist with receiving the move. The driver was disrespectful, rude, arrogant and used profanity in front of my 2 small children. He was extremely aggressive toward me so much that I felt that the police needed to be called.His attitude was extremely threatening and just the WORST experience EVER! I have never felt so disrespected by a man and more so disrespected in front of my children. We contacted Ideal Moving and Storage via phone spoke with Bill and emailed Bill and he has yet to respond. I asked to speak with the Operations Manager "Jackie" who was unavailable and asked to leave a voice mail and was placed on hold for almost 10 minutes and never got the voice mail. I would never in my right mind refer this moving company to anyone if they are willing to subcontract unprofessional men who tell their clients to shut up and curse and yell at them. I never thought my 4 year old daughter would ever have to witness such behavior!

Review: My belongings were delivered to my new address about a week later, I was fully unpacked and noticed a beach chair that was taken by the movers was missing. I called Ideal Moving to make them aware. I was told that I would receive a call back in a few days. I called back a few days later and was promised the same thing. I called back the following week and was told that since their warehouse is so big that it can take awhile to locate my missing chair. It has been a week and a half and my property has not been located. It is on the manifest of items that were taken by the company.Desired Settlement: I would like my property back or if it cannot be found to be compensated for my missing item.

Business

Response:

This the very first time this complaint has come to our attention. I have no clue whom she spoke to, neither can I find a claims file/report to support the stated missing chair.Please advise the customer to email [redacted]I don't see how a missing chair can be missed or ignored. The customer was picked up on 11/**/2014 from [redacted], for delivery to [redacted].The customer received all shipment but never made such notations about a missing chair. (please note that a chair is not a boxed item and thus must have been obvious as missing at delivery).Anyway advise the customer to send the indicated email and I will take care of it.Thank you.Sincerely [redacted]

They were suppose to be at my house between 7-8am. I called at 9:30am because they did not show up or even tried to call me. After yelling for a few minutes I hug up and they ended up showing up around 10:45am. They also damaged some of my belongings that I don't think can be fixed. I read bad reviews about them being late and sometimes just never showing up I took that at face value but after my experience I would not recommend them at all.

Review: Booked a move with Ideal. Was quoted arou d $1550. I had moved the day prior to their pick-up so my mother recieved the movers. I complied exactly with the details I was quoted for yet somehow the price went up to almost $2200. The move was promised in 7- 10 days. The pick-up was made June [redacted]. Its is now 3 weeks later and for the first 2 weeks Ideal would not return my calls and I tried 3 of their employees serveral times. FINALLY (on the [redacted] day) I got a call back from [redacted] (the [redacted] trying to explain that an error was made on their side and my things have been sitting in a storage faciliy still on the east coast. BY THE WAY, in this phone call [redacted] gives me her personal number and It is now the [redacted] day and [redacted] does not answer my texts or calls. This is a nightmare and and am in Los Angeles living out of a suit case. I have spent money I do not have, on cloths to work with and other essentials. I'm even filing this compaint on a smartphone because my computer is still on that truck. I cannot sleep because other than the horrific service, no one answers my callsDesired Settlement: They have collected 1200$ upon pick up and think that is much more than they deserve. I feel their behavior warrants a free move and if they expect a dime upon drop off I would feel insulted. The gentlemen dropping off will recieve a tip but the home office should return what I have already paid. Forgive me for any errors in spelling or clarity of the message, I am filing this complaint on a phone. Thank you

Business

Response:

I understand [redacted]s complaint, there are a couple of things that are not right.

1. He was not ready for delivery- something he told the sales rep on reservation, the same was confirmed at pickup and that included not having a delivery address when his shipment was picked up. (attached [redacted])

2. His mother whom he gave permission to sign for him at pickup made and confirmed the notation at the top of the bill of lading attached ([redacted]) that he (customer) was not ready and was looking at up to 30 days in storage.

3. I spoke to [redacted] and gave him my cell- This was for him to communicate about delivery, not any other aspect of his move that included final costs. Secondly I told him that his shipment was sitting in storage as per the terms written on his bill of landing and if that was a mistake, then I will instruct the dispatch to place it out for deliver.

The current ETA is [redacted]

He can still text me on the ETA if the dispatch does not call him as stated above.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[

Allow me to start the detailed complaint with that I booked a move with ideal moving right around May [redacted] The sales person was [redacted], he told me he quoted me generously at $1560 for the pick-up of about 1 bedroom worth of furniture and boxes. I just graduated from college and have been waiting to move to Los Angeles for work. [redacted] made it clear that the move was going to take 7-10 days. Even after I told him I would give him a firm address on the [redacted] of June. He said that was not a problem. I never recieved a single email from them and the contract was signed by my mother who hardly speaks english and was only aware that she was going to recieve the movers this day (June *). The contract should have been signed by me electronically. My mother had to take on the extra charges when they then billed me at $2100 rather than the original $1560 I was quoted.

After the first week I reached out to Ideal Moving almost every single day about that invoice discrepancy.

No one had information for me and promised me a call back.

On the [redacted] day I finally get a call from [redacted] apologizing and trying to explain the errors that were made and that my things were sent to storage. I NEVER REQUESTED MY THINGS TO BE PUT IN STORAGE, NOR WAS I TOLD THEY WOULD BE.

She claimed to have fallen sick and had someone else respond to me via her personal cell phone.

The dispatch number [redacted] gave me to call for the ETA would keep primising different dates of arrival that never came. And at this point no one can give me cause for the extra $600 I had to pay for. I spent almost all the money I had left replacing clothing for work and essentials for the new home.

I never recieved an ETA until around June [redacted](3 weeks after pick-up) and it claims my things will arrive between July [redacted] and [redacted].

Today is July [redacted] and I finally get a call back from [redacted] telling me the move is arriving with no change to invoice and as if nothing has happened.

It is July * and I have recieved the move with a headboard that was broken in half and a piece of wall furniture that was broken over the top and unable to be assembled. The entire invoice was labeled incorrectly as the movers who dropped off my things noted. And the original contract was signed by my elderly mother who can barely speak english. The furniture was assembled and standing pretty upon pickup. I do not know how this could have gone so wrong.

This entire experience was a nightmare and this is coming from a restaurant server and manager for the last 5 years. I hope that sheds light on how severe this was. Even IF my things arrived impeccably, the move was over 25 days late.

]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please advise [redacted] to rethink his claim.

1- He never had an address and that is confirmed by conversations with sales rep [redacted] and the pickup information given to pick up crew.

2- Customers are asked to give permission to a responsible adult to sign contracts on their behalf- [redacted]’s mother [redacted] speaks fluent English and understood all issues covered throughout the move. She also acknowledged the damaged headboard and pieces at pick-up; hence the notations on inventory sheet and on follow up call to her.

3- Storage of 30 days was requested for [redacted] to find accommodations in CA.

4- Packing and additional services are advised to customers that they will be additional and that is what changed plus the number of items picked from what he advised [redacted] the sales rep.

5-My apology was in regards to if he was ready for delivery, then I was going to make sure that would be rectified, only to find out there was no address and the contract states a 30 days storage- hence shipment was in storage at no additional costs to customer. Neither can they dispatch shipment with a prayer and hope the customer will have found address by the time trailer arrives in CA. The shipment only leaves once an address has been located and details confirmed from the dispatch office. This is a practice that has been tried and tested and many a times we have been left with customer’s shipment at destination who in turn don’t want to pay storage fee once the crew find they have no home for delivery.

6- The delivery of [redacted] to [redacted] unfortunately considers with July [redacted] hence its arrival and delivery on July [redacted]. (movers and driving crew are given [redacted]- [redacted] off, I guess whomever read ETA forgot to notice the days as off and not working days for delivery crew).

I would like the customer to reflect on his complaint and as he states he works in a service industry that involves direct order to delivery- we work in a labor intense industry that involves roads, shipping and handling and proper communications from all parties involved. If for any reason I had found the miss direction to be from Ideal - then delay shipment and discounts are always applied, unfortunately the customer's requests were followed to the letter but that too was not good enough.

I am satisfied with the details available on these claim and find Ideal staff and crew followed instructs according to customer’s request and secondly the items mentioned as damaged were picked up in that very condition with his mother acknowledging the same.

Sincerely

Review: Deceptive pricing and unreasonable delay in solving claims

Dear Sir/Madam:

Ideal Moving Company conducts unfair business practices. I contracted them to move from New York to North Carolina listing all items involved in the move. I was quoted a price of $2822 for the move. When Ideal arrived the price rose to three times the quote - $9000. Of course, my husband and I had no choice because he was in New York and I was in North Carolina awaiting the furniture. Additionally, I made an insurance claim to them for a broken bookcase which was one of many damaged in the move but we chose to make a claim on the bookcase because it was solid wood and a costly piece to attempt to replace. I called Ideal several times to follow up on this claim however, they keep blaming the insurance company stating that they are slow, etc. Its been five months now with no resolution. Unfortunately, for me, I did not read the online reviews of Ideal because it seems that the deceptive practices are the norm for Ideal.

I would appreciate your assistance in resolving this matter.

Sent from my iPadDesired Settlement: No one else should be subject to deceptive pricing practices and poor customer service

Business

Response:

Please be advised that I spoke to the customer yesterday. And this is also the first I have heard of the billing as indicated in the complaintThe only concern that was forwarded was the attached bookcase- of which I was told they require proof or copy receipt or close period of purchase to assess validity of price tag. The pictures do show damage to the item but the company cannot based on the insurance valuation of .60 per lb pay $700 for the item.Attached are my email communications with the customer- outside any she may have had with the claims department. I await the claim dept. response or as indicated some proof to this item's price tag of $700 from [redacted] and I will foot the said bill to show that we are not here to frustrate any customer, but are bond by regulations and terms relating to any claim forwarded.Sincerely[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In response to Ideal's latest email dated today, November **, please see attached correspondence that ensued after J[redacted]s so called offer topay for the bookcase. As you can see he retracted his offer and once again blamed the insurance company as the reason for the delay. Interestingly enough he indicated that the price may also be an issue, however, it could not possibly be the price because the paperwork did not require the cost of the item. I am not sure that there really is a claim to the insurance company or that Ideal thinks that we will just go away and not pursue the claim. Additionally, it is true that we did not mention the cost of the move because on the day of the move we spoke with many people at Ideal regarding the unbelievable price increase. As a matter of fact, I was even called by someone who claimed to be the owner of Ideal, stating that he was in the hospital while speaking with us, about the ridiculous charges. After going through this ordeal my husband and I knew that the only recourse was to address this situation with the Revdex.com so that others would be aware of the deceptive pricing practices of Ideal as can be seen not only by our complaint but by others as displayed on the Internet.

Ideal needs to pay for their damages.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Nobody wishes for a claim to go away- and mostly me ([redacted]) I informed the claims department on the customer response after they had initially sent an email to the no active active account- they now have all the information needed for the said bookcase. The only way to complete a claim process is for the informational asked to be available.

I only recently communicated with the customer- details of our interactions were attached in my first response to this claim. the fact that only the bookcase was claimed but on the complaint the customer indicates that other items were also damaged, does not help in helping to resolve the complaint.

Also because the complaint indicates that other items were damaged- the claims department would like the customer to facilitate all that information so that they can do an apt job in assessing the claim in its entirety and in a open one case file

I have also send the monetary issues to accounting for them to review the charges claimed in the complaint.

Please keep case open- the average process to claims is 93 days and nobody wishes any customer away- Ideal is service based company whose business comes for customers and thus they can not wish their market away- its not professional nor is it the a practice of operation. if the company ignored clients then communicating with me before or through Revdex.com would not be the case.

On a personal note- to state that an employer not to be operational for a damaged bookcase is an extreme reaction of sorts- and I am wondering if a life enabling item like a dialysis machine was damaged what would be the reaction. No answer needed

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not sure what is meant by an email to an inactive account. My husband was instructed to make a claim through email. All other communication before the recent communications contained here were telephone communications with claims personnel. I am out of town right now but will pursue resolution through other channels. There is no need to prolong these communications - it's been five months since the initial claim was made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,