IdealShape

Hello,Complaint # [redacted] has been settledI spoke with Therese and confirmed that she received her refund on March 9thShe was very patient while working with our finance team to get this resolvedHer situation illustrated the importance of expediting our refund process, and she helped me see the need to improve our phone system as wellIf there is anything else I can do, please let me knowThank you

To whom it may concern,Unfortunately [redacted] was unable to get a hold of customer service because she was emailing a closed email accountI reached out to her via my personal email and did not receive a responseHer husband called our customer service number on July 3rd and asked to be transferred to a supervisorI advised that in order to process a refund I'd need to speak with the owner of the accountI then spoke with [redacted] to clear up the misunderstanding and apologize for the inconvenience she had experiencedI put through the refund request with her on the phone, and am now waiting for our finance team to issue the refundI will be sure to follow up with he customer once I have confirmed that the refund has been processed.If there is anything else I can do, please let me knowThank you

I have cancelled the other two returns request and requested this again for a third time, I've checked the customers email address and it is the same as the one registered on hereWe have no other issues with customers receiving emails and therefore, there should be no reason why [redacted] is not receiving themIf the customer doesn't receive the returns details for a third time by email then we will need to post them on a signed for delivery Thanks

Case #: [redacted] has been handledThe customer did not see the messages that we had sent her offering to honor the sale price which she had previously seen on the websiteI called her and helped her place her order with the sale price, and showed her how to locate the messages in her accountThank you!

To whom it may concern,The customer did receive poor correspondence from the service teamAs compensation for this, I have reached out to her and offered a complimentary tub to be sentShe has also been refunded the price she paid for the original tubTypically our exchange policy does not allow us to do this, but I am happy to make an exception due to the poor service she received.Thank you

A refund for this order was issued yesterday, please allow 3-working days for the funds to show back in the customers account Thank you

Complaint: [redacted] I am rejecting this response because:I'm sorry, but they're lyingI have proof that my e-mail response to them was sentI did not ignore anything from themThey're only claiming I ignored them as an excuse for not taking care of the matter in a timely fashionThey did request a receipt, and I replied that I couldn't find it but still wanted to know what could be done to get the matter solved; they didn't replyI e-mailed them again at some point and they never replied to me until after I filed the Revdex.com complaint against themI should be issued a full refund for all of the unnecessary drama and confusion Sincerely, [redacted]

To whom it may concern,We offered to process an exchange for [redacted] When she sent us an email stating that her original tub had been sent back to the warehouse, we requested the tracking number to verifyUnfortunately we did not receive a response from [redacted] , which is why her exchange was never completedI called [redacted] to clear up the misunderstanding and sent her the exchange product free of charge.If there is anything else I can do, please let me knowThank you!Lexie

Hello ***,It looks like we have tried to contact you back through your online IdealShape account, where you originally sent a message to on October 17, 2016, where we then responded on the 19thWe are just waiting on a response from you of what flavors you are missingOnce we have that information, we will be more than happy to send that package outAlso, if you wouldn't mind responding to the message with the best shipping address, that will ensure we get the package to youI will also note your account and authorize that we pay for day priority shipping on these items, for the long wait.Please let me know if there is anything else I can do for youBest Regards,Emily V***Head of Customer Service

Hello, [redacted] advised me that our return policy is not listed clearly enough on our website, and that the "risk-free" claim can be easily misunderstoodShe also felt that the level of service provided to her was less than satisfactoryI made an exception to our refund policy for her and spoke to the agent who helped herI have also passed along her feedback to our website designersIf there is anything else I can do, please let me know! Thank you

Hello,The customer's account was closed due to not meeting security requirementsI contacted her in order to gain some insight about some of the details associated with her accountI contacted our security team to inform them of her particular situation and reactivate the accountThe security team has let me know that they have completed this taskThe customer should not experience any more issues form here on outif there is anything else I can do to help, please let me know!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our customer guarantee is a day money back guarantee on the PRODUCTS only This is stated on our website and I have attached a screen shot of this guarantee We don't normally refund shipping costs, but we want to do everything possible to make the customer happy, so we will be glad to refund her what she paid to return the products We will need a receipt showing the cost she incurred Once we receive the receipt, a check will be mailed to her to cover her costs We apologize for her inconvenience Marilyn

A refund for this order has been processed today, please allow 3-working days for the funds to show back in the account.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We pride ourselves on being an honest company and would never lie or make claims.Attached are the screenshots of ***'s account showing the complete record of our correspondence with her as well as the last outbound message that was sent to her, and according to our record, went unansweredWe have a 100% response rate and respond to every single message sent to our CS teamWe also have a phone line, LiveChat, and social media channels through which our customers are welcome to contact us.As compensation for the confusion, we were more than happy to send *** a tub of IdealShake (even though this was going outside of our refund policy, since we never received proof from *** that she had returned her unwanted product to our warehouse).As we have already sent out a replacement product, we will not be issuing a refund at this timeIf *** would like a refund, she is welcome to contact us to set up a return for the unwanted product.Thank you

We have refunded $on 7/25/which is the total amount of the customer's purchase and shipping I have attached an invoice that shows the purchase price was $with shipping of $6.99, not $the customer is claiming The total amount refunded is $which is exactly
what the customer paid

We are truly sorry for the issues this customer has faced with their order, we have refunded in full and this should be showing back into the customers account shortly

I can see from the customers account that the returns details for all items were sent on the 1st OctoberThe customer will need to follow the instructions on the email they have received to return the order back to us. Once returned a full refund will be processed. Thanks