IdealShape

Customer Service checked this complaint. Customer was refunded $81.96 on June 11, 2016. The refund transaction ID is [redacted].

Complaint: [redacted]
I am rejecting this response because:I'm sorry, but they're lying. I have proof that my e-mail response to them was sent. I did not ignore anything from them. They're only claiming I ignored them as an excuse for not taking care of the matter in a timely fashion. They did request a receipt, and I replied that I couldn't find it but still wanted to know what could be done to get the matter solved; they didn't reply. I e-mailed them again at some point and they never replied to me until after I filed the Revdex.com complaint against them. I should be issued a full refund for all of the unnecessary drama and confusion.
Sincerely,
[redacted]

I have arranged for a Customer Service agent to call the customer to discuss further. Thanks

Complaint: [redacted]
I am rejecting this response because:I am requesting reimbursement for what it cost me to ship the package back.  It cost $20.86.  I've attached the receipt. They only refunded my money when I contacted the Revdex.com.  They received my package back over three weeks ago.  While I appreciate FINALLY receiving my refund, I want to be compensated for them holding onto my refund for a lengthy period of time.  I am asking for what it cost to ship the product back, which is $20.86.
Sincerely,
[redacted]

Hello,The customer's account was closed due to not meeting security requirements. I contacted her in order to gain some insight about some of the details associated with her account. I contacted our security team to inform them of her particular situation and reactivate the account. The security...

team has let me know that they have completed this task. The customer should not experience any more issues form here on out. if there is anything else I can do to help, please let me know!

I'm truly sorry to hear that you were informed that a refund was requested earlier....

I will certainly pass the feedback on and have this investigated for you. I can see from the notes on your account that the refund was successful on the 31st and therefore, we need to allow a total of 3-5 working days. If the funds are not showing back into your account within this timescale then please let me know and I will investigate further. Many thanks

Hello,[redacted] advised me that our return policy is not listed clearly enough on our website, and that the "risk-free" claim can be easily misunderstood. She also felt that the level of service provided to her was less than satisfactory. I made an exception to our refund policy for her and spoke to the...

agent who helped her. I have also passed along her feedback to our website designers. If there is anything else I can do, please let me know! Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as I was not charged for the product. I am still unhappy with the business and hope they will review how they repeatedly encouraged me to cancel order after order in order to get the order fulfilled. Only one time was I guaranteed my original order would be shipped at the same price, yet when I viewed the online invoice, it was at an inflated price. After I got in touch with the company, I was encouraged again to cancel that order and reorder (at another, higher price). I sincerely hope others have not had the same experience as I, and if so, they, too, lodge complaints with the Revdex.com. 
Sincerely,
[redacted]

Hello,This case has been settled. The customer was charged the full amount of $120.00, but only her ebooks had “shipped” (they were delivered via email). The rest of her products were stuck in our system, and eventually canceled. A full refund of $120.00 was issued on 2/28/17, as confirmed by...

our finance team.[redacted] should not have had to deal with all of the issues that she did, and her complaints are valid. We are working to fix the issue of stuck orders, and also working to expedite our refund process. Thank you. -- Have a great dayLexie H[redacted]Head of Customer ServiceIdealShape

Hello [redacted],It looks like we have tried to contact you back through your...

online IdealShape account, where you originally sent a message to on October 17, 2016, where we then responded on the 19th. We are just waiting on a response from you of what flavors you are missing. Once we have that information, we will be more than happy to send that package out. Also, if you wouldn't mind responding to the message with the best shipping address, that will ensure we get the package to you. I will also note your account and authorize that we pay for 2 day priority shipping on these items, for the long wait.Please let me know if there is anything else I can do for you. Best Regards,Emily V[redacted]Head of Customer Service

To whom it may concern,I have spoken to [redacted] via email and phone call. In my email I explained that we are unable to cancel some orders since they are processed so quickly. Due to this inconvenience and the fact that she did try to cancel so quickly, we are happy to cover the shipping...

costs (both original and return) as an exception to our refund policy. I also explained that the lead in our products is minimal and only a result of the natural ingredients we use in our products. [redacted] will be returning the products and I will assist her with the refund process once she contacts me.If there is anything else I can assist with, please let me know.Lexie

The total amount of $47.48 that was requested to be refunded has been taken care of in 2 transactions.  I have attached a doc showing the 2 refunds.  It may take about 9-10 business days for it to show up in her account, this depends on her bank. We apologize for any inconvenience,...

and hope this takes care of the matter. Marilyn S[redacted] Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,The customer did receive poor correspondence from the service team. As compensation for this, I have reached out to her and offered a complimentary tub to be sent. She has also been refunded the price she paid for the original tub. Typically our exchange policy does not allow...

us to do this, but I am happy to make an exception due to the poor service she received.Thank you.

To whom it may concern,We have removed the customer's email address from our database and he will no longer receive promotional emails from IdealShape or any of our sister companies. Please feel free to contact customer service at (800) 515-0896 for any further issues.Lexie

To whom it may concern,Unfortunately [redacted] was unable to get a hold of customer service because she was emailing a closed email account. I reached out to her via my personal email and did not receive a response. Her husband called our customer service number on July 3rd and asked to be transferred...

to a supervisor. I advised that in order to process a refund I'd need to speak with the owner of the account. I then spoke with [redacted] to clear up the misunderstanding and apologize for the inconvenience she had experienced. I put through the refund request with her on the phone, and am now waiting for our finance team to issue the refund. I will be sure to follow up with he customer once I have confirmed that the refund has been processed.If there is anything else I can do, please let me know. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,We offered to process an exchange for [redacted]. When she sent us an email stating that her original tub had been sent back to the warehouse, we requested the tracking number to verify. Unfortunately we did not receive a response from [redacted], which is why her exchange was never...

completed. I called [redacted] to clear up the misunderstanding and sent her the exchange product free of charge.If there is anything else I can do, please let me know. Thank you!Lexie