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Address: 8281 Greensboro Drive, McLean, Virginia, United States, 22102
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Address: 8281 Greensboro Drive, McLean, Virginia, United States, 22102
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I received an email from ID.me thanking me for creating an account. A few minutes later I received an email saying that my military service had been validated. I did not sign up for this account. The first thing I did was to change the password by clicking the Forgot Password link. I then logged in and requested that the account be deleted. It takes 7 days for the account to be deleted according to the email I received. I attempted to contact ID.me to talk to the security fraud department because a third party had signed me up for this account without my permission, however the web site only allows chatting with a customer rep, no phone number is listed. After starting a chat session and answering a couple personal questions, to verify my identity, I was told that I could not get a phone number to talk to anyone because "Right now, we currently do not have an operational calling system in place, but I have brought it up to my supervisors. And they have submitted a ticket to our security department to investigate the issue for you". I was then asked if they could leave the account open so that they could investigate.
This site will allow third party individuals to create account for other using personal information such as DOB and SSN without verifying that the person making the request for an account is actually the person involved.
For this member his request to close the account created using his email was handled via a chat with an agent at ID.me. The user confirmed that he (nor any other family members) created the account using his email address. There is a chance that another Gmail user had a similar email and mistyped their email when they registered with ID.me.
The 7 day account waiting period ID.me has in place gives members time to recover their accounts should they close their account and then change their mind. It's particularly important for users who verify their identity and should they close their account would not have a means by which to recover the account if the closure was effective immediately. The 7 day waiting period was waived once the member reached out to ID.me via chat.
I contacted my Vet rep, in Hamilton County Ne, and then I stopped by the VA hospital in Grand Island Ne, and both told me that ID.me is not a legitimate site. And that if the site is not a .GOV, then it is a scam. NO EXCEPTIONS ! ID.me can reply with a long letter to this, but they are nothing but a fraud site, Somehow they have attached themselves to the Myhealthyvet site, and ask for full SSN, credit info, passport and driver's license info, which are key to identity theft. I don't care about there fake back story. Do not use them, do not provide any info to them. They are Identity thieves according to the local Va Sources. They are NOT accredited withe the Revdex.com.
ID.me is proud of it's partnership with the VA! We are extremely disappointed to hear that this Veteran received some incorrect information from his local VA sources.
ID.me is the VA's trusted technology partner in helping to keep Veterans personal information safe. We specialize in digital identity protection and help the VA make sure you're you—and not someone pretending to be you—before we give you access to your VA benefits information.
More information on the partnership between ID.me & the VA can be found in many of the VA's own FAQ's ( https://www.va.gov/sign-in-faq/ ) on the VA.gov website.
I received an email welcoming me to ID.me and stated that there terms of service and policy had changed. As far as I know I never enrolled in this company in fact I have never heard of it. I don't want to go to the site for fear of the possibility of getting a virus in my computer and I haven't been able to even find any direct information about the company. As far as I am concerned this is a scam because I never enrolled in this company and I don't understand how I cold be enrolled with out my permission. As far as I know I have not paid any fees and if they have charged any fees they did not have my permission to do so and I did not give them any Charge Card information.
I tried to download the email but your system kept telling me that I need it to end in .pdf or .docx and they both did and your system would not accept either one.
February 12, 2020
Dear ***:
Thank you for forwarding this complaint to ID.me. We did locate an ID.me account for *** and we have contacted her via a follow-up email. We provided her with the information on when and how she signed up with ID.me as well as instructions on how to delete her ID.me account should she wish. *** created an ID.me account through the VA.gov website in 2019 in an effort to access her VA benefits online. She has only used the account in 2019 and apparently did not remember creating her ID.me account. This can happen when a user does not use their ID.me account on a regular basis. We recently updated our Privacy Policy and all of our registered users received a notification via email as required by law.
ID.me is a trusted VA partner and she would not receive a virus should she elect to visit our website and close her account. Also, ID.me does not charge the end-user for our services. Therefore, we do not collect any payment information and we would not owe her a refund of any fees.
Please let us know if you need any additional information.
Regards,
Debi G. Operations Manager, Member Support
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
ID.ME sent me an Email stating they had updated their privacy policy information about me. I thought this was an usual email since I do not recall ever signing up with ID. ME. I contacted support by email and support asked me to fill out a questionnaire that gave a list of professions I might belong to in order to receive support information in regards to my supposed email account they have created for me. I did not feel comfortable self Identifying what profession I belong to because it is simply none of their business. THIS IS A PHISHING ATTEMPT by ID.ME
Dear Mr.:Thank you for forwarding this complaint to ID.me. We did locate an ID.me account for Ms. andwe have contacted her via a follow-up email. We provided her with the information on when and howshe signed up with ID.me as well as instructions on how to delete her ID.me account should she wish.Ms. created an ID.me account through the VA.gov website in 2018 in an effort to access her VAbenefits online. She has only used the account in 2018 and apparently did not remember creating herlD.me account. This can happen when a user does not use their ID.me account on a regular basis. Werecently updated our Privacy Policy and all of our registered users received a notification via email asrequired by law.Regarding her claim about phishing. We believe she visited our ID.me Support page where we have acontact form that you can fill out. We recently updated that page to collect more information up frontfor users who are looking for assistance with their lD.me accounts. It is more efficient for our team aswe can direct emails to different tiers. She had an option to fill out an "other" form which would haveasked for limited information. She may have also had an option to chat with us and we could haveanswered any additional questions she had regarding her account.Please let us know if you need any additional information.Regards,Debi GOperations Manager, Member Support
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The "other" section was clicked and the form did not process my information request. The form requested I self Identify what profession I belong to in order to receive assistance from ID. ME. The application form returns you to the part on the form where you MUST CLICK A PROFESSION in order to move forward with a response. The assistance form by ID ME is corrupt and needs to be fixed so that the user's PII is anonymous.
Regards
Whenever I go to the VA they ask for my last 4, never my entire ss number. If ID.me is a legit business why can't I send my last 4, with all other info you are asking for? It's just too risky to send one's ss number online these days. Not worth some free tickets, to take such a risk. If you really want to be generous to us vets please change your system. Thank you
"ID.me is proud of it's partnership with the VA!
ID.me is the VA's trusted technology partner in helping to keep Veterans personal information safe. We specialize in digital identity protection and help the VA make sure you're you—and not someone pretending to be you—before we give you access to your VA benefits information.
We cannot verify Veterans using only partial information due to the slight chance that two Veterans could have the same last 4 of their SSN. Veterans are able to access their VA Benefits online using the DS Logon or MyHealtheVet login options. Some access may be limited but most programs can be accessed using one of these two established DoD logins."
ID.me is proud of it's partnership with the VA!
ID.me is the VA's trusted technology partner in helping to keep Veterans personal information safe. We specialize in digital identity protection and help the VA make sure you're you—and not someone pretending to be you—before we give you access to your VA benefits information.
We cannot verify Veterans using only partial information due to the slight chance that two Veterans could have the same last 4 of their SSN. Veterans are able to access their VA Benefits online using the DS Logon or MyHealtheVet login options. Some access may be limited but most programs can be accessed using one of these two established DoD logins.
For our group discount programs for Military where you can access discounts and thing such as free tickets we require full information due to the slight chance that two Veterans could have the same last 4 of their SSN. For high value offers there are significant attempts to defraud the promotion. As a result, we require SSN to ensure that one person cannot create multiple fraudulent documents to ruin the program for all.
The VA has moved to a system requiring registration through ID.ME, despite following all of the varying and sundry protocols for uploading documents including: a valid front and back copy of my current driver's license and border crossing card the system continuously fails. In addition I attempted to go through the credit check question process which I answered correctly but then received a system error message. Finally I tried to go through the document upload with two forms of primary identification, followed by sending a "selfie" only to be informed that there were no "specialists" available. Incompetence contracting greater incompetence.
January 24, 2020
Dear ***:
My apologies for not responding to the initial letter sent on Wednesday, January 9th. We had attempted to get in contact with *** when we received the original letter and had not been successful. We were finally able to reach him today.
*** had attempted to complete his verification and did not completed all of the steps necessary to book an appointment with us. We were able to complete his verification today once we were able to get in contact with him. The issue is resolved on our side and we hope that his issues will be resolved going forward.
Please let us know if you need any additional information.
Regards,
Debi G.
Manager, Member Support
I've been trying to apply for a student discount at *** for a year now, and they use ID.me to verify student status. I'm trying to save money, but ID.me is requiring me to open a credit card, spend money I don't have, and create a credit report with *** just to verify my existence. I don't have that money to spend, but they now ignore me. They will respond if it's a new ticket, but they have only responded to a reply to their response once. They don't care about extorting money out of me and don't care about reaching any conclusions with me.
February 7, 2020 Dear ***:
Thank you for forwarding this complaint to ID me and my apologies for not responding sooner. We worked with *** and his ID.me account has been verified. We consider his issue resolved.
Please let us know if you need any additional information.
Regards,
Debi G.
Operations Manager, Member Support
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. However, considering their score on the Revdex.com, other cases should also be considered to prevent such action from occurring in the future.
Regards
I have submitted all of the documents I have access to;
*passport
*selfie
*Japanese Foreigner Registration Card
*Japanese TAX card (MY BANGO/MY NUMBER)
*Outdated Michigan drivers license.
I have lived in Asia for 30 years and don't have enough money to fly to the states and spend weeks to get a new drivers license.
I have requested 'TALK TO AN AGENT' but the company requires documents that I have submitted but their system refuses for whatever reason.
TALK TO AN AGENT is BS.
I am willing to do facetime, or video chat or whatever it takes but they need to help me get my benefits. I can barely walk from due to military injury and need my Veteran's ID Card to get on base in Iwakuni to get surgery.
Please help
Dear ***:
Thank you for forwarding this complaint to ID.me. We did locate an ID.me account for *** and are working to resolve his verification issue. It has been challenging to resolve due to the time difference and some health issues that *** is experiencing.
We will continue to work with *** until his issue is resolved.
Please let us know if you need any additional information.
Regards,
Debi G
Manager, Member Support
In attempting to access the VA website to submit claims information I am being forced to use ID.me. I rejected the option to use ID.me, because it doesn't work. I selected DS Logon and after being authenticated by that site I am forced into ID.me. ID.me wants me to verify my information to them. I keep expressing that I don't want to use ID.me, only DS Logon. It has been 7 days, they only respond via email, no phone number to contact, and they respond once every 24-48 hours with the wrong answer, every single time. It feel like tech support may be A.I.
Dear Ms.:
Thank you for forwarding this complaint to ID.me. We did locate an D.me account for *** and it does have the DS Logon option he/she wishes to use to access the VA website. In reading through previous emails, it appears as if the issue he/she was encountering has been resolved prior to receiving this complaint.
Also, ID.me is unable to remove our login from the VA website. A decision was made by the Department of Veteran Affairs to add the logins through ID.me. If *** does not wish to use the DS Logon option through ID.me he/she will need to contact the VA to see what alternatives are available. The VA is transitioning the multiple websites into one and the ID.me logins (including DS Logon and MyHealtheVet) are the only options available on the VA.gov website.
Please let us know if you need any additional information.
Regards, Debi G Manager, Member Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Although it did take a little more than 7 days to resolve via email, oftentimes with 48 hours between responses, ID.me (Christina T.) responded with professionalism and customer service excellence was experienced in the end. When you have a compensable medical claim actively in the works and requiring a response with an expiration date set, the last thing needed is the authentication method you did not choose being the obstacle endangering your ability to respond, resulting in a loss of compensation. Thanks to all for the resolution.
Many thanks,***
***Chief Hospital Corpsman, US Navy, Retired
I have been trying to utilize ID.me to verify my identity to obtain a military veterans ID card. Despite entering all information and scanning appropriate documents to verify my military veteran status, I continue to receive an error message "We couldn't find your records with that information" from va.gov website, which supposedly interacts with ID.me.
Dear ***:
Thank you for forwarding this complaint to ID.me. Unfortunately, ID.me does not issue the ID cards that Mr. is attempting to access. The ID card Mr. is attempting to access is issued directly by the US Department of Veterans Affairs. D.me only completes the verification portion to access a VA ID card and Mr. is verified.
ID.me has sent him the instructions on how to contact the US Department of Veterans Affairs and apply for his ID card on a different website than the one where he is receiving the VA error message.
Please let us know if you need any additional information.
Regards, Debi G
Manager, Member Support
I have tried numerous times to verify my account with ID.me I have submitted documentation that has information regarding my military career. I have received no help and cannot get help to resolve my issue. They claim to be a hub that offers benefits for veterans. when I attempt to log in it tells me I have an account already and they wont let me have access to the documents I have submitted to them.
Dear ***:
Thank you for forwarding this complaint to ID.me. We spoke to Mr. on the phone this afternoon and his issue has been resolved.
Please let us know if you need any additional information.
Regards,
Debi G
Manager, Member Support
This Company is a disaster! I do not understand why VA is using this business to verify our information. Actually none Federal Agency must use it. Before I used to enter to the VA Web Page with my User Id, Password and probably additional verification now I don't have access because ID.me can't verify me. This is a garbage!
We did find an ID.me account for Marta and attempted to reach out and resolve her issue but no response was received. The VA does use ID.me for their verification and if a user is unable to verify themseleves online there is a video verification option the users can use to get verified.
I established an ID.me account in January, 2018, in order to help with Veterans Administration contact. This year, I was made aware of discounts on goods and services, through ID.me, IF one could establish U.S. military veteran status. I filled out the online forms and attempted to use my USAA membership as the required (by ID.me) proof of my veteran status. Every time (more than 5 attempts) my verification was rejected by the ID.me website, with the silly explanation that I didn't have USAA insurance (NOT TRUE). I then uploaded an electronic copy of my DD 214 (proof of honorable discharge from the U.S. Army). ID.me still rejected my Veteran Status verification, but now the "Customer Service" rep's response was that Experian could not verify me. I've tried, repeatedly, to contact a live person, but always am put on hold, and when I chose to have them call me back, no one ever did. I'm completely baffled as to how such an inept outfit continues to stay in business. I've lost hours of my time trying to get my vet status verified with them, and many discounts that I could have been enjoying.
Dear ***:
Thank you for forwarding this complaint to ID.me. Unfortunately, we were unable to find an ID.me account for Mr. using the email address provided. We reached out to him three times with no response.
We believe he registered under a different email address. If that is his account the issue he encountered was resolved prior to receiving the Revdex.com complaint.
Please let us know if you need any additional information.
Regards,
Debi G
Manager, Member Support
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: They did, finally, verify my veteran status, in the *** account. Remember, I originally opened the ID.me account under '***' account, then, after I had so manty problems with them, I switched to the *** account..., as I responded to them and your org. on 11/12/2019. See message, below:
"Well, finally!
Please thank your manager for finally
understanding the issue. Also, I would suggest that he / she does
something about your BROKEN website, and the unresponsiveness of your Customer
Support system.
This is to also notify USAA and
Revdex.com that my issue (Complaint #***) has been resolved by ***.
Thanks, again.
***
Regards
Was directed to the ID.ME website to obtain an ID card for a military veteran (me).
Now I am told that they gathered all kinds of intimate information and there is no revealed reason as to why and what I have gotten in return.... But there will be NO ID card. Shut these b*st*rds down!
Dear ***
Thank you for forwarding this complaint to ID.me. We did find an ID.me account for Mr.. We also found an email from him that we answered just 4 days ago on November 15th.
Mr. created an ID.me account to access a Veterans Identification Card (VIC) that is issued to Veterans by the US Department of Veteran Affairs. ID.me does not directly issue those ID cards. Once he applies for an ID from the US Department of Veteran Affairs it could take 6-7 months for him to receive his ID card. Unfortunately, ID.me does not have access to the US Department of Veteran Affairs database to view his application status. His ID.me account was just created this month so he had not allowed enough time to receive his ID from the Department of Veteran Affairs. That is the information that was sent to Mr. in the email on November 15th. He has not replied to our email or stated he experienced any issues applying for his ID card from the US Department of Veteran Affairs.
Please let us know if you need any additional information.
Regards, Debi G
Manager, Member Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint I ***, and find that this resolution is satisfactory to me.
Regards
They will never answer their phone. I signed up with them a few years ago. Never got any card or paper-work. I got online to my account. I can pull up two cards. One says "Military - Navy" and the words "Verified 02/07/2018". The other card says "Verified Identity - Identity" and the words "Verified 11/30/2017" My Name, SSN, Service Number, or anything to show that these cards are mine are not on the cards at all. These 2 cards are useless - they could belong to anybody. And I have called them at their posted phone number over 50 times in the last year - always the same message "no support agents are available to take your call, please call back later" And you can not leave a message. They truly *** !!!
We did find an account for Mr. Blum and this appears to be a simple issue of the user not understanding how to use the military discounts or his identity verification to access his VA Benefits. I do not have Mr. Blum's phone number so I cannot determine if he has contacted ID.me by phone. At some point Mr. Blum could have left a voicemail and we would have returned his call. I also do not see any contact by Mr. Blum by email. We have an email address as well as a support form on our website that could be filled out. We also have an FAQ section on our website that could have answered any questions Mr. Blum had on how to use his ID.me account.
Regarding the visibility of sensitive PII in his ID.me account. For privacy reasons we limit the amount of PII that is visible in an iD.me account. There is enough information visible for him to determine that it is his ID.me account. If he was not in the Navy it would be a red flag that it is not his account. Also, because he verified his identity his mailing address would be visible and he could verify that he lives or formerly lived at the address he verified.
We will reach out to Mr. Blum and provide him with the instructions on how to redeem offers using his ID.me account. He is able to sign in and signed in as recently as October 27th.
On 06Aug2019, I attempted to use Id.me to secure tickets for a theme park. I received an error message stating that my identity had already been used and associated with a different email address. I was appalled to learn of this... but in order to open an investigation with any authority if this is a case of identity theft, I will need to know the email address associated with my identity. I filed my initial complaint on 06aug2019. I followed up on 08aug2019, 09aug2019,10aug2019, and 12aug2019. I have not been able to talk to anyone from Id.me.
Dear ***: Thank you for forwarding this complaint to ID.me. We spoke with *** earlier this week and resolved his issue sol am little surprised to be receiving this complaint. We just followed up with him by phone to confirm that his issue was resolved. ***'s original ID.me account was set up under his ex-wife's (or soon to be ex-wife) email address in 2014. Apparently *** was unaware that she had created an account for him under her email address until he contacted us for assistance. ID.me has a strict one account per person policy to prevent fraudulent access to our military offers. *** also had an ID.me account that was registered under his own email address that was verified this week. A you can see below *** accessed the theme park ticket offer successfully on August 14th.
Please let us know if you need any additional information.
Regards,
Debi G Manager, Member Support
My electronic medical record service utilizes ID.me to verify provider information in order to send electronic prescriptions to pharmacies. I have tried over the past few months to let ID.me verify my identity (via driver's license, dental license, DEA license, marriage certificate, SSN, etc). Despite having more than enough paperwork, the company continues to improperly "fail to verify identity." I have sent multiple e-mails to customer support, which are returned days later. There is NO phone number to try, even though I would not mind waiting just so that I can interact with a person. Every email response has been automated, or simply a link to a manual that does nothing for my specific case. They claim you can click on "talk to an agent." But this never appears, or the link simply dies if you click it. This is impacting my ability to run my healthcare clinic and I have hit a brick wall with trying to talk to anyone affiliated with this organization. I have already complained to the electronic medical record service and they claim they can do NOTHING with ID.me, because "it is a different company." I attempted to delete my account because I do not trust my sensitive personal information being the hands of a service who refuses to correct or update any of my information.
Dear ***: Thank you for forwarding this complaint to ID.me. We will reach out to *** by phone as she requested in her complaint. *** identity was verified on June 25, 2019 but there was a medical credential check that she was unable to complete due to a change in last name. She verified her identity with "***" as her last name and her medical credentials have "***" as her last name. We were awaiting some type of documentation from *** that showed the legal name change. This was especially important since *** was verifying her identity in order to prescribe controlled substances (ref: recent DEA legislation regarding EPCS). We did not receive the name change documentation from *** until August 13th, we had been waiting for *** to respond with that documentation since July 11. *** also created a duplicate account on August 13th; the information described in her Revdex.com complaint are describing the issue with the 2nd account and not the original account. As described in her complaint the option to "Talk to An Agent" was never presented because we only allow one verified identity per person. That is a safeguard we have in place and again it is extremely important that we do not allow more than one verified account when it comes to the EPCS legislation. We will continue to work with *** to get her issue resolved so that she is able to prescribe correctly using EPCS. Please let us know if you need any additional information. Regards, Debi G Manager, Member Support
So apparently my social security had been previously used with id.me. I have attempted to contact customer support for 2 weeks with no luck. Phone calls go unanswered because if high volume and emailed get generic response that they will get back to me with a "personalized response'". This is the worst customer service I have ever encountered.
This has been resolved. One of the additional accounts was removed and the email address for his account was updated to one that he is able to access.
A absolute trash. I cannot access my gi bill information because the va is now using this program to verify my identity. I am unable to do so because the phone number on file is incorrect and when I go to change the number, I have to do a secondary verification process that always ends in an error.
I have called, emailed, and used their msging function without a single response.
Most suspiciously, the phone line reports a high volume of customer service calls so I have to leave a msg... but the phone number is not listed on the website and I was only able to obtain it through the va.
Absolutely unbelievable that my personal veteran information is held hostage by this horrible program and business practice.
We spoke to Ms. Gribble via email and also by phone on June 17th. On June 17th (the date of this complaint) we removed her ID.me account so that she could start a new account. She created a new ID.me account on June 18th and has not contacted ID.me requesting further assistance.
Should she sign into her ID.me account and attempt the verification to access her GI Bill benefits ID.me now offers a "live" in-person virtual identity verification. She will follow the prompts online and complete her verification.
I was verified under first responder. I purchased a *** membership via ID.me. I submitted my payment information & received confirmation. I did NOT receive an email with a certificate to print out and take to *** to activate membership. I tried to call ID.me several times but after holding for several minutes, was directed to a voice mail. I've left two voice mails. I also sent several emails. The first response was that I would need to contact ***. I contacted *** but they stated that they would not have my information on file until I brought my certificate (which was never emailed to me) to process membership. The customer service rep from *** even tried calling on a conference call to help me get this sorted out. We were sent to voice mail again. At this point I would either like my money back or my certificate emailed to me in order to activate my *** account. As of now, I still have not received a call or email response with a resolution. This is bad business.
Dear ***: Thank you for forwarding this complaint to ID.me, We did locate an ID,me account for *** and we can also confirm that we spoke to him via email and phone regarding his *** membership issue starting on February 10th and ending on February 12th. On February 10th *** had an issue with their membership database which caused their system to fail to generate their membership certificates. If *** has not been able to resolve his membership certificate issue he will need to file a new Revdex.com with *** instead of ID.me. ID.me only facilitates the verification so that he qualified for the First Responder offer with ***. Ultimately, *** is the one who has access to their membership data, their payment records, and they are the ones who issue the membership certificates. ID.me is unable to issue the replacement *** membership certificate as requested. In reading through our email communications with *** he was satisfied with ID.me. We have a ticket rating system and he rated us as "Good". Responder ID-Offer not applied Feb 30 12:07 pm - ***@***.com (change) - Via *** Rating Good, Im Satisfied Quality support was very useful and answered my questions and concerns beyond my expectations.
Please let us know if you need any additional information. Regards,
Debi G
Manager, Member Support