Ifloor.com

We understand that customer and installer state the product is inferior However, once we received material our findings show that material is not inferior There is nothing wrong with the flooring We believe customer was just not happy with the flooring With that being said we are still willing to work with customer As a Good Faith Gesture we are willing to reduce the restocking fee from $-to $- To address the Thresholds We have been very clear Non-Cancellable and Non-Returnable Items Flooring accessories: molding, trim and/or transition items If the flooring indeed was inferior we would have made the exception Our offer for additional reduction with restocking fee is very reasonable We hope customer will accept Thank you, Cathy H [redacted]

Customer is incorrect and maybe confused between an Authorization and an actual charge Authorization occurred 1/4/the same day Reversal was done At no given time did we charge customers card as he stated in his complaint

Complaint: [redacted] I am rejecting this response because: I believe the floor was defective and was unacceptable If a professional flooring installer cannot install the floor then it is an unacceptable product and I should be able to receive my money back with no restocking fee The flooring is not an acceptable product I should not be charged a restocking fee when the flooring in question was defective to start with.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept this resolutionI greatly appreciate your involvement as a mediatorSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to state that I did not return the floor because I didn't like it but because it was unsatisfactory and unable to be installed I am deeply disappointed that I do not have cork flooring installed in my home right now I wanted cork and still do Unfortunately I needed to move into my home and after the flooring arrived (days late) and I and a professional tried installing it unsuccessfully I determined that the product was unfit for my home I appreciate IFloor attempting to give me some resolution and I accept the minor offer they are extending to me even if I believe they are not compensating me appropriately, Sincerely, [redacted]

Customer is correct we did indeed miss shipment date However, in speaking with Mr [redacted] he agreed that a $refund for shipping would be sufficient compensation Customer original shipping price was $ We issued refund on 9/4/so, it is not clear why they filed a compliant since we did reach a mutual agreement by phone

Customer is incorrect and maybe confused between an Authorization and an actual chargeAuthorization occurred 1/4/the same day Reversal was doneAt no given time did we charge customers card as he stated in his complaint Customer needs to contact his bank to explain the difference between and Authorization and Charge Credit Card Authorization 956.16USD Jan 11:40:AM Credit Card Full Authorization Reversal 956.16USD Jan 01:45:PM

To whom it may concern: Customer is not being very forth coming with complete and correction information. We did may every attempt to satisfy customers needs. Customer ordered on line herself she did reach out to us until after she received her order. We asked for her... assistance by sending photographs of what she received, and sent Return Policy. Customer stated she could send photographs due to her computer knowledge was not up to par. Customer also informed us that since that was the case she would keep flooring. At that point we were lead to believe that she was satisfied. It was not until we discovered customer filed a chargeback that she was still dissatisfied. Customer also is not willing to assist or agree to any of return policies which we clearly have on our website. It is not hidden and clearly visible for all customers to view is they choose to. Customer also states her invoice amount is $1375.00 please see attached Invoice $1332.94. Thank you for your attention on this matter. Cathy H [redacted]

Hi ***, On 4/7/we refunded the customer a total of for the issue with damaged product that he encounteredWe encountered some turnover in the department that handles this situation and we worked to the best of our ability to make everything right with the customer

We understand that customer and installer state the product is inferior. However, once we received material our findings show that material is not inferior. There is nothing wrong with the flooring. We believe customer was just not happy with the flooring. With that being said we are still willing to work with customer. As a Good Faith Gesture we are willing to reduce the restocking fee from $-to $-203.99. To address the Thresholds. We have been very clear
Non-Cancellable and Non-Returnable Items
Flooring accessories: molding, trim and/or transition items
If the flooring indeed was inferior we would have made the exception. Our offer for additional reduction with restocking fee is very reasonable. We hope customer will accept
Thank you,
Cathy H***

Customer has a valid complaint and we are willing to refund customer the total he has requested $2310.41. Customer however, has to agree he will not pursue other means to extract further restitution

I just spoke with customer we will be picking up floor and refunding money to customer, tuesday 10-24-17 Thank youDaniel ***Ifloor

Please see attached documentsCredit and correspondence
Customer is not being very forth coming with correct information or accessing the situation accurately. Customer was refunded $we have not reversed refundNo replacement order was done as per customers request he stated he would
purchase else. Three attempts were made to retrieve goods customer refused to cooperate with Carrier. Carrier made two arrangements to have flooring picked up with smaller Box Trucks since a Semi would not work. Customer did not cooperate nor make himself available for pickup to occurCustomer still has procession of materialAs you will read in one of the customers response he wished us Good Luck with pickupWe have made every effort to work with customer and resolve the issues but, that is hard to do when customers are not willing to participate in a positive mannerCustomer cannot have it both ways he cannot keep merchandise and think he does not have to pay for itSorry for the delayed response but, I was on vacation.
Thank you for your understanding
Cathy H***

Complaint: ***I still see pending charge of the disputed amount on my credit card, money still has not been returned.I am rejecting this response because:Sincerely,*** ***

Customer is not being very forth coming with her comments. Customer received flooring 11/17/this gave her and her installer time to perform a complete inspection of flooring before install. Customer also was made aware of Company Policy Installation is Acceptance. We not only
verbally inform but, also email our policy. Customer also had plenty of opportunity to discontinue installation of flooring if she was dissatisfied. We can not be held liable for customers decisions once flooring is in their possession. Customer should not expect to have it both ways a completed flooring and funds returned. However, as a Good Faith Gesture we are willing to offer customer $dollar refund which non-negotiable
Attached are documents Proof of Delivery and Company Policy

Customer has been reimburse the complete total and is satisfied

Please see attached. Flooring was picked up on 9/15/We will process refund once flooring has been received in our Kent Warehouse. Customer returned only cartons. To address customers complaints Return Policy we provide the information for customer at the time of
order. Customer was fully aware that Accessories, Molding and all other related items are Non-Returnable ItemsWhile we do our best to meet customer satisfaction there are limits in which we can not reach
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Customer is incorrect and maybe confused between an Authorization and an actual charge.  Authorization occurred 1/4/2017 the same day Reversal was done.  At no given time did we charge customers card as he stated in his complaint.

Complaint: [redacted]
I am rejecting this response because: ok so the company did refund me (Finally)  which is good. The bad is...

this company was an absolute nightmare to deal with. So yes, I did get my money back. No I am not satisfied with this business or how they handled this transaction overall. Not once did they apologize for sending the defective product and they were difficult to deal with on the phone and by email. They tried so many run-around maneuvers to get me to jump through hoops to get a refund for this product. Overall I rate this company poorly. Please reflect that in my complaint.  Thank you for your help in this matter. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I believe the floor was defective and was unacceptable.  If a professional flooring installer cannot install the floor then it is an unacceptable product and I should be able to receive my money back with no restocking fee.  The flooring is not an acceptable product.  I should not be charged a restocking fee when the flooring in question was defective to start with.Sincerely,[redacted]