Ifloor.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and accept this resolution. I greatly appreciate your involvement as a mediator. Sincerely, [redacted]

Customer is correct we did indeed miss shipment date.  However, in speaking with Mr. [redacted] he agreed that a $60 refund for shipping would be sufficient compensation.  Customer original shipping price was $49.  We issued refund on 9/4/2015 so, it is not clear why they filed a...

compliant since we did reach a mutual agreement by phone.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I would like to state that I did not return the floor because I didn't like it but because it was unsatisfactory and unable to be installed.  I am deeply disappointed that I do not have cork flooring installed in my home right now.  I wanted cork and still do.  Unfortunately I needed to move into my home and after the flooring arrived (5 days late) and I and a professional tried installing it unsuccessfully I determined that the product was unfit for my home.  I appreciate IFloor attempting to give me some resolution and I accept the minor offer they are extending to me even if I believe they are not compensating me appropriately, Sincerely, [redacted]

Customer is incorrect and maybe confused between an Authorization and an actual charge. Authorization occurred 1/4/2017 the same day Reversal was done. At no given time did we charge customers card as he stated in his complaint.  Customer needs to contact his bank to explain the difference between and Authorization and Charge.
 
Credit Card Authorization
956.16USD
Jan 04 2017 11:40:11 AM
Credit Card Full Authorization Reversal
956.16USD
Jan 04 2017 01:45:09 PM

To whom it may concern:
 
Customer is not being very forth coming with complete and correction information.  We did may every attempt to satisfy customers needs.  Customer ordered on line herself she did reach out to us until after she received her order.  We asked for her...

assistance by sending photographs of what she received, and sent Return Policy.  Customer stated she could send photographs due to her computer knowledge was not up to par.  Customer also informed us that since that was the case she would keep flooring.  At that point we were lead to believe that she was satisfied.  It was not until we discovered customer filed a chargeback that she was still dissatisfied.
Customer also is not willing to assist or agree to any of return policies which we clearly have on our website.  It is not hidden and clearly visible for all customers to view is they choose to. Customer also states her invoice amount is $1375.00 please see attached Invoice $1332.94.
Thank you for your attention on this matter.
Cathy H[redacted]