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After review: We were contacted from the owner of the email address: [redacted] on October 30th, 2015, requesting 'delete my account and information from tagged' (our Support Ticket [redacted] ).Per company policy we generally advise members on How To cancel their account themselvesThis is due to receiving many cancellation requests over the years, where someone contacted us and attempted to have us wrongfully cancel someone else's account.We replied to the original contact on October 31, 2015, with specific instructions on How To cancel the account registered to: [redacted] , along with the invitation to reply back if they needed any further assistance.We did not hear back from the owner of: [redacted] and believed the issue was resolved at that time.Our next contact regarding this issue was via this Revdex.com case [redacted] We reviewed the issue and canceled the account registered to: [redacted] on 4/1/2016, removing all information about it from the Tagged web site.We then contacted the owner of the email address: [redacted] at the time of cancellation and informed them that the account has been removed from the site (our Support Ticket [redacted] )Cancellation of the account should prevent any further email contact from Tagged regarding that account, and we believe this issue should now be resolved

Hello, Mr [redacted] contacted our Support Team several times on Jan 17, regarding an account under the mentioned email addressWe show no account associated with it and therefore are unable to take actionWe’ve reached out to Mr [redacted] directly via an open ticket to confirm the email addressWe ask that Mr [redacted] continue corresponding via that ticket to resolve the reported issue

[redacted] contacted us Oct 2, through our ticketing system regarding a suspension on one of his accountsWe found purchases were made for intangible goods on the [redacted] site, these intangible goods were used, and then chargebacks (reversals) were filed for the purchasesAnytime a chargeback is filed for a purchase made on the site, the account is placed under suspensionWe at [redacted] take chargebacks seriously and have process of which we follow to resolveSince [redacted] currently has an open ticket with us, we ask that he continue to work with our support staff through our contact channel to resolveWe're more than happy to work with him throughout a resolution

Initial Business Response / [redacted] (1000, 15, 2015/08/10) */ On July 1, Mr***'s account was cancelled for multiple violations of our Terms of Service, specifically Section C Article which states: Members shall not use any portion of the Tagged website or the Services to post, upload, email, transmit or otherwise making available content, including user names and friend list names, that is harmful, threatening, abusive, vulgar, obscene, profane, defamatory, libelous, hateful, or racially, ethnically or otherwise objectionable Mr [redacted] was informed of this on July 1st in response to his email request in which he asked why his account was cancelled (ticket #XXXXXX)As he had been provided with the information listed above, the issue was deemed resolved and therefore closedOur support staff has also reviewed the account over Mr***'s concerns of possible compromise and can confirm there are no signs of a compromise having taken placeMr***'s account is still cancelled at this time and is deemed ineligible for reinstatement Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason is I have never sent any kind of information of any type to anyone on either Hiand or on taggedI did report someone to them and told them that the individual had some how got all of my personal information and had posted it in a message to meThe response I got from them was "about as pointless as a dull pencil"I had informed them that my acct was more the likely hacked into and this proves it that it was hacked into by the same individual that I had reported that hiand or tagged more then likely never done anything to or about Final Business Response / [redacted] (4000, 19, 2015/08/13) */ Mr***'s hacking claim has been thoroughly investigated by our analysts on several occasionsOur investigations show that at no time was the account compromisedThe evidence shows that there was no outside access to his account, and that issues violating our Terms of Service were noted in his account, using devices that were consistently used for accessing his accountThe owner of an account registered on our site is ultimately responsible for all content related to the accountMr***'s assertion that the account was 'hacked' - even if true, and which evidence shows not to be the case - the violations of our Terms of Service that were found were grounds for permanent deletionWe believe this issue to be resolved

Initial Business Response / [redacted] (1000, 15, 2015/06/29) */ Mr [redacted] has had accounts with us and one of them was deleted since for violation of our Terms of Services To make sure we are providing a better service for our users, Tagged's policy requires to flag any inappropriate content that is uploaded or forwarded on the site and delete associated profiles Mr [redacted] ' account was deleted in for sending out images in violation of our terms of service, per section 'C' article '13' where it states, "Members shall not post content that displays pornographic or sexually explicit material of any kind." As a courtesy, the account has now been reactivated and Mr [redacted] has been made aware that, per our policy, his account will be subject to a permanent deletion for any other violation of our Terms of Services At this time, we believe this issue to be resolved as Mr [redacted] ' request was to get his account reinstated

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is acceptable in continuing to resolve the current issueI do admit that because of their extended period of answering each of my responses which further create added problems to said issueHad they actually looked at the problem to begin with it would never have escalated to the current stateI have read and re-read their TOS again, and againIn deference to said, there is nothing in it that can be construed to have any semblance of this issueIt is written so they can interpret anything the way they wish, with nothing set in concrete, only impliedIn looking over my Paypal records, this actually started on the 19th of JanuaryI was also erroneous in the money listedIt cost me a total of $until I realized it was all to no avail since I was getting nothing tangible from them on the 22ndI have never had any issues resolved with Tagged over anything, but have always let it goWhen it is apparent Tagged has serious enough problems to have something this big be allowed to happen, I have to wonder how many others have had this happen to this degreeI cannot in all I believe, let this pass [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Mr [redacted] has had an account with hisince May This is why Mrs [redacted] is receiving email notifications via his email addressIn cases, a user would need to know the password [redacted] order to cancel the accountIf the user encounters an issue, we encourage them to contact us at https://support.tagged.com/We have not yet received contact from Mrs [redacted] regarding this accountPer her request, we have canceled the account under Mr [redacted] 's email address and she will no longer receive email notificationsWe now believe this issue to be resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this resolution but am disappointed they this company lied and said that they did not hear from me to close this account because I sent them a letter a long time ago to stop the emails and they did not That is why I had to file a complaint with the Revdex.com but I am just glad they will stop the emails now MRS [redacted]

Complaint: ***I am rejecting this response because:Sincerely,*** *** ***
yes I submitted charge back after wait long time business response on me and now business ducted money by their have evidences I cheat on their game.ok what about I asked a long time apoxerimery years to force terms and business not force terms just want money by fraud of me and hungry for money and do dirty tricks and only one way to keep my money safe from this scam business not particles their products but same time business have duty to stand their terms put in place and right every citizen to use their products and let consumer decide if this product worth for money or notnot on business not force their terms and they dirty tricks for consumer to pay they *** for they products .other words business need to be fair and force their terms and stop other harassment me and stop fake people on their site.if business do right directions will no issues between us .simple that .business is problemnow business ducted money from my accounts what about money I spent on business not force their termslet business to be fairboth sides

Initial Business Response /* (1000, 5, 2015/06/26) */
Mr*** has had an account with hisince May This is why he has been receiving email notifications from the siteMr*** did contact us for assistance with the account on June 24, One of our agents responded to his request
and canceled the account on June 25, As a result of the cancellation, Mr*** will no longer receive email notifications from hiWe believe this issue to be resolved at this time

Initial Business Response /* (1000, 5, 2015/10/07) */
Ms*** *** has joined our website since a few years ago with multiple Tagged and hiaccounts
In her last contact Ms*** requested assistance with her Tagged account that she was unable to access due to a technical issue we are
currently experiencing on the siteHowever, since she was able to provide us with a direct link to the profile, we have been able to locate it and assist her get access to the account
The problem with that account has been resolved as of yesterday October around 11am Pacific Time and Ms*** confirmed being able to use the account again with no issues
After solving the problem with the first account, Ms*** requested assistance with a different Tagged account experiencing same technical issueHowever, at this time, we have not been able to locate the profile she is referring to and our Customer Support team is still gathering information from her in order to locate it
Since we still have an open ticket with her regarding this matter, we believe this claim to be resolved and Ms*** is welcome to reply to our emails with the required information to help us locate her second profile and assist her further

Initial Business Response /* (1000, 5, 2015/09/14) */
Mr*** *** is an old Tagged customer who joined our website since and currently has over active accounts
Since a few years ago, Mr*** has been contacting us about different issues, and our Customer Support team
has always assisted him with his reasonable inquiries
In most of his contacts, Mr*** would request either information that we are legally not allowed to provide, change specific features or add new options on the site, or, very frequently, delete other users' accounts with no valid reason
Mr*** has always been provided with appropriate answers to his inquiries, and detailed explanations of the reasons if we were to decline his requests
Given that Mr*** has always been provided with proper assistance like all other Tagged users, we, here at Tagged, believe this claim to be resolved and Mr*** is more than welcome to contact us directly if he has any new valid inquiries
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
HAHA .TAGGED IS FUNNY IN THIER RESPONE .AND GOOD TAGGED.COM BUSINESSOPEN SOME ISSUES FOR DISSCISION
1-REGARDING DELETED PROFILES .MY PROFILES ARE DELETED FOR THIER *** .LIKE ***@YAHOO.CA WITHOUT ANY RESONES AND IN DURNING MEADTIAN BETWEEN ME AND TAGGED AND AFTER I PAID SUSCRUBATIAN FOR VIP AND NO VIOLDTIAN FOR THIER TERMS AT ALL
2-ACCOUNT ***@YAHOO.COM DELETED BECUASE TAGGED ALLWAD PEPOLE BUYING MY PROFILE AND I DO NOT WANT SELL IT AT ALL IN GAME CALLED PETS AND IT IS BEEN IN YEARS COUNITE THIS PARTICES AND NON STOP .BECUASE TO BUY MORE VIATIAL GOLD .AS I SAID MISSLEAD CONSUMER BY THIER TERMS FOR SPENT ON THIER SITE AND JUST SUPPORT PART OF WHAT I TALK ABOUT IT ON GOOGLE FROM SERACH AND REGARDING CONTACT TO THEM DERICT .SAY TICKET IS SOLVED WITHOUT ANY RESPONE
THIS RQUEST USED BAD LUNGUES BECUASE FROM MY FRUSTING FROM TAGGED AND SHOWING CLOSED TICKET WITHOUT ANY RESPOE
Request #XXXXXX
where *** support????????????and why are you always time pain in ***
Avatar
Y K April 29, XXXX XX:XX
http://www.tagged.com/apps/pets.html?dataSource=Pets&ll=nav#/pet/XXXXXXXXXX
in my dump too much hate of speech as *** usual I report and nothing dome like perivers ticket and every *** issue I faced .better cancel support and shut down this site
This request is closed for commentsYou can create a follow-up
AND HAVE PERSTIAN ON THIER SITE AND GOOGLE ARE SCAM .AS I SAID USE DRITY TRICKS FOR GET YOUR MONEY AND WHEN I SUGGET NEW IDEA FOR PROTACT AND SPENT ON THIER SITE WISELY REFUSED AND ALLWAD CHEATERS AND FAKE PEPOLE ON THIER SITE FOR GET MY MONEY MMORE SPENT ON THIER SITE .AND PROOF THAT CEO HAVE INTERVIEW LAST YEAR THIER RENVUES BECUAM LESS AND CUT JOBS AND RESULTS POOR SERVICES AND BAD COUSTOMERS SERVICERS AND ALSO RESULTS MORE CHEATERS AND FAKE PEPOLE ON THIER SITE AND MORE VIOLTIONS IN THIER TERMS AND IGNORE RQUESTS FROM ME.AND BIG LAIRS .I HAVE OVER TICKETS NEGTIVE RESPONE AND I CAN PROOF TAGGED JUST BIG BALLON OF DRITY TRICKS TO GET YOUR MONEY NOT GENTLMAN WAYS FOR MORE PROFITES AND REGARDING FUTUER ABOUT THIS COMPLINET I SENT SERVERL RQUESTS AND DENIED BECUASE NEED MAKE MORE PROFITES AFTER THIER PROFFITES REDUCES BECUASE THIS COMPANY DO NOT RESPECT ANY ACTS IN USA OR HAVE PORINCBLES AND VALUES AND INCULDING NO LIMITED THIER TERMS AND WHY PROFITES BECUAM LESS .BECUYASE PEPOLE ARE GET WAY FROM THIER MANGENT OF COURSE REACTIAN FOORM THIER ACTIAN .PEPOLE DO NOT NEED THIER *** AND HEADUACH FROM TAGGED STAFF AND RESULTS OF THAT PROFITES AND RENVUES READUCED .ALL IN CICYLE AND TAGGED STAFF IGNORE THIS FACTS AND COUNITE THIER URGNETS ADDUTIODS AND NO GO ANY WHERE EAXPECT PEPOLE RUN WAY FROM THIER SITE LIKE ME DECIED I WILL BE LESS SPENT MONEY ON THIER SITE WHY I PAY FOR CHEATERS AND FAKE PETS AND HARESSMENT FROM OTHER PEPOLE.INSTED SPENT ON MY MONEY OTHER STAFF IN LIFE.AND REGARDING LEGAL STAFF TOO MUCH NUDE AND UNLEGAL STAFF LIKE HACK OCCURED TWICE IN AND IN MY OTHER PROFILES .AND NOT GET COMPSTION AT ALL.AND REFUSED TO CALL POLICE AND SINCE A YEAR AND HALF AGO HACK OCCURED IN ACCOUNT FIGHT FOR *** IN THIER SITE AFTER TAGGED REFUSED TAKE ACTIAN ON PEPOLE VIOLTED IN THIER TERMS BY MANFCUTER FAKE PEPOLE .AND THIS ACCOUNT WAS HACKED ***@YAHOO.COM I CAN SHOW MORE *** IN THIS COMPANY IF I HAVE MORE SPACE .I AM NOT BUY THIS BOLONY RESPONE THIS COMPANY AT ALL
Final Business Response /* (4000, 11, 2015/09/22) */
As we have stated in our previous correspondence, Mr*** has always been provided with proper assistance for his valid inquiries
By the "Fake Profiles" and "Cheaters" that he is reporting on our site, Mr*** is actually referring to users who own multiple accounts for game purposesIn many occasions, Mr*** was made aware that, per our policy, we are unable to delete specific profiles if there is no proof of violation of our Terms of Services
Regarding his two deleted accounts, the first one was deleted by Tagged for repeatedly using abusive language with our customer support representatives and the second one was canceled multiple times by Mr*** and he is now unable to reinstate it as he reached its reinstatement limit
As a courtesy, we have contacted Mr*** asking for his confirmation to reinstate his account associated with the email ***@yahoo.com, and requesting links to specific profiles that he believes are violating our Terms of Services
At this point, we believe this claim to be resolved and Mr*** is welcome to reply to our emails for further assistance
Final Consumer Response /* (4200, 13, 2015/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
regarding multiples profiles as they said.what about this terms noMembers shall not list as referrals any email addresses that are fake, fictitious, or made up
2-google search support my evdinces they are big lairs .do business not honest .mass leading public and I am not only say that.google search said also
3- regarding about hacking occurred on decmber XX-XXXX why tagged not call police and occurred on ***@yahoo.com
4-regarding profile ***@yahoo.com in terms noI do not want sell this profile.and it is conflict in terms5.Members shall not attempt to interfere with any other person's use of the Services
my claim can not solve unless tagged change their way do business and respect their terms putt in place and to be honest with people and pay to me compstion worth $100,one hunder thousned dollars
and I am not violted any terms like as example ***@yahoo.com got deleted without any resone what tagged say about that .and after years got reinstated it is just try want save face by their lies .why tagged refused AAA arbitration AND INSTED DELETED ACCOUNT ***@YAHOO.CA
I maked rquests for respone on reinsted ***@yahoo.com
google say tagged not respone at all tickets just ignore tickets.Revdex.com can check this information on tagged.com reviews on google search .I ask Revdex.com put tagged in black list for years if not pay to me amount for compstion because I got heard time for this years and *** from tagged and improve they standers and not mass lead public after their renvues are droppored singftian from since years.becuase support cheaters.and I am not only say that also google support me all my allgatians aginest tagged.comhow tagged challenge google search ?I ASK EVERY ONE SEARCH ON GOOGLE ABOUT THIS ALLGATIAN.ALL BECUASE FOR MAKE MONEY AND BRUACH ATHINAC SOICAITY AND VALUES AND PRINCBLES INCULDING THIER TERMS AND SELL EVERY THING FOR MAKE PROFITES.I WOULD LIKE SEE THIS COMPANY TO BE SHUT DOWN ONCE FOR ALL

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/06/18) */
Ms*** has had an account with Tagged since January This is why she has been receiving email notifications from the site
In order to cancel the account, a user would need to know the passwordWhen an issue occurs and the user is
unable to cancel an account on their own, we encourage them to contact our Support team at https://support.tagged.com/ for assistanceWe have not received a request from Ms*** for assistance with this matter as of yet
Per her request, we have canceled the account and she will no longer receive email notifications from Tagged
Initial Consumer Rebuttal /* (2000, 7, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept that they closed this account however, the statement that I have had it since is totally WRONG!!

Initial Business Response /* (1000, 5, 2015/05/11) */
In addition to a cancellation feature that allows users to delete their profiles, Tagged also made available a reinstatement option for users who change their minds and decide to rejoin our websiteHowever, this reinstatement option is not
limitless and each account has a limit of no more than reinstatements
Since January 2014, Mr *** *** has canceled his account several times and was assisted repeatedly by our Customer Support team to get his account reinstated
In his last contact, Mr *** was informed that his account has exceeded it's reinstatement limit and his request was denied by our Customer Support team
As a courtesy, we have gone ahead and reinstated the account today, and Mr *** has been made aware that this will be the last time and his account will be subject to a permanent deletion if it is canceled again
Since Mr ***'s account has been reinstated as requested in this claim, Tagged believes this issue to be resolved at this time
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What they are saying is falsei have told them I have never canceled my accountpeople were hacking into my old email and I put it at my alt emailso I never canceled itsomeone got ahold of my infothey seem not to understand thati probably if they did reopen itwill have to change the email again so it doesnt happen
Final Business Response /* (4000, 9, 2015/05/14) */
Tagged and hi(they are sister sites of the same parent company) discourage frequent cancellation and re-activation of accounts registered on the sitesIn general, users are allowed to cancel and re-activate two times before the option to re-activate is no longer available
Our records indicate that Mr***'s hiaccount was canceled by User, and then reinstated, a total of times between January 22, 2014, and November 9, The account was re-instated twice by the user of the account, using tools available to the end-user, and then reinstated four more times by email request
On January 26-27, 2014, we had communications from Mr*** that someone had gained access to his email address (outside of hi5) and that his hiaccount was then canceledWe reinstated the account and sent instructions via email on how to go about securing the account
The account was apparently not secured, as it was canceled again by User several hours after it was reinstated
This pattern happened again on several times - Mr*** contacted us about the account, we reinstated it and sent instructions on How To Secure The Account, the account remained apparently unsecured and was canceled againThis pattern occurred additionally on February 10th, March 2nd and November 9th,
In our most recent communications (May 11th, in our previous reply to this case) and May 14th, - sent to the email address registered to the hiaccount: ***@yahoo.com , and in response to request, we informed Mr*** that the account had again been reinstated as of May 11th,
We strongly advise that Mr*** ensure his registered email address itself is secure, and to change the password ** the hiaccountIf Mr*** requires assistance with this we encourage him to reply to our last email support ticket sent to the registered email address on the account (ticket ##XXXXXX or #XXXXXX, both of which are currently Open regarding this issue)
Given that the account was reinstated previously on May 11th, as requested in this claim, we continue to believe that this issue is resolved at this time

I would like change my answer for complaint #***. is NO because business do not want resolve the issue .thank you

Initial Business Response /* (1000, 5, 2015/06/09) */
Mrs. [redacted] has had an account with hi5 since November 2007. This is why she has been receiving email notifications from the site.
In order to cancel the account, a user would need to know the password. We have checked for any issues with...

the 'Reset Password' function, which would generate a new password, but were unable to recreate the issue described by Mrs. [redacted].
When an issue occurs and the user is unable to cancel an account on their own, we encourage them to contact our Support team at https://support.tagged.com/ for assistance. We have not received a request from Mrs. [redacted] for assistance with this matter.
Per her request, we have canceled the account and she will no longer receive email notifications from hi5.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/03) */
Mr. [redacted] has joined our website recently with an account created on August 26, 2015. Since the sign up date, his account has always been fully active on the site and with no restrictions.

The only contact we have received from Mr....

[redacted] was on August 31st, where he reported that he has already filed this claim for having delay issue with messages and friend requests.
Since the delay problem he has described is usually related to issues with user's browser or device, our Customer Support team responded to Mr. [redacted] with detailed troubleshooting instructions to perform on his end to help solve the problem, with a request to reply back if the problem is still occurring.
After three attempts to reach out to him for any further help, Mr. [redacted] remains unresponsive and no reply has been received as of yet.
At this time, we consider this claim to be resolved and Mr. [redacted] is welcome to keep correspondence with us by replying to our emails if he requires any further assistance.

Initial Business Response /* (1000, 15, 2015/08/10) */
On July 1, 2015 Mr. [redacted]'s account was cancelled for multiple violations of our Terms of Service, specifically Section C Article 9 which states:
9. Members shall not use any portion of the Tagged website or the Services to post, upload,...

email, transmit or otherwise making available content, including user names and friend list names, that is harmful, threatening, abusive, vulgar, obscene, profane, defamatory, libelous, hateful, or racially, ethnically or otherwise objectionable.
Mr. [redacted] was informed of this on July 1st in response to his email request in which he asked why his account was cancelled (ticket #XXXXXX). As he had been provided with the information listed above, the issue was deemed resolved and therefore closed. Our support staff has also reviewed the account over Mr. [redacted]'s concerns of possible compromise and can confirm there are no signs of a compromise having taken place. Mr. [redacted]'s account is still cancelled at this time and is deemed ineligible for reinstatement.
Initial Consumer Rebuttal /* (3000, 17, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason is I have never sent any kind of information of any type to anyone on either Hi5 and or on tagged. I did report someone to them and told them that the individual had some how got all of my personal information and had posted it in a message to me. The response I got from them was "about as pointless as a dull pencil". I had informed them that my acct was more the likely hacked into and this proves it that it was hacked into by the same individual that I had reported that hi5 and or tagged more then likely never done anything to or about.
Final Business Response /* (4000, 19, 2015/08/13) */
Mr. [redacted]'s hacking claim has been thoroughly investigated by our analysts on several occasions. Our investigations show that at no time was the account compromised. The evidence shows that there was no outside access to his account, and that issues violating our Terms of Service were noted in his account, using devices that were consistently used for accessing his account. The owner of an account registered on our site is ultimately responsible for all content related to the account. Mr. [redacted]'s assertion that the account was 'hacked' - even if true, and which evidence shows not to be the case - the violations of our Terms of Service that were found were grounds for permanent deletion. We believe this issue to be resolved.

Hello,
 
Mr [redacted] contacted our Support Team several times on Jan 17, 2017 regarding an account under the mentioned email address. We show no account associated with it and therefore are unable to take action. We’ve reached out to Mr [redacted] directly via an open ticket to confirm the email...

address. We ask that Mr [redacted] continue corresponding via that ticket to resolve the reported issue.

Mr [redacted] contacted our Support Team Jan 22, 2017 regarding issues on the Tagged site. Our agents have been conversing with him accordingly based on the reports in each reply. Since Ticket #[redacted] is still open, we ask that the user continue the dialogue with our team as we work to assist him. We...

also ask that the user refrain from using abusive language in replies to our inquiries, as it is not conducive to resolving the overall issue.