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Igottadrive.com Reviews (27)

On February 2, 2017, an attorney for [redacted] ***, Jenel S [redacted] , contacted Supreme Toyota about the warranty issueI spoke to MsS [redacted] about the matter and explained that Gulf States Toyota's warranty department had investigated the matter and made a determination that the ball joints were covered by the manufacturer's warranty but that the other damages claimed by [redacted] were notSupreme Toyota's hands are tied with respect to the warranty work as the manufacturer has determined what is and what is not covered thereunderMsS [redacted] understood the issue and stated that she would be contacting Gulf States Toyota to seek resolutionGiven the facts, Supreme Toyota stands ready to perform any warranty work authorized by the manufacturerSupreme is also ready to perform any non- warranty repair work authorized by [redacted] at his cost.Daniel EZ [redacted] **General CounselSupreme Automotive Group [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11954456, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Supreme Toyota of Hammond is missing the point- THEY told us THEY would reimburse us for having the truck towed to our mechanic, put us in a rental car, and fix any issues caused by the ball joint breaking, which would be covered under the recall! Gulf States Toyota never promised us anythingSUPREME TOYOTA made all the promisesIt was THEIR decision to pick up our vehicle from OUR mechanic and have it brought to the dealership! We have been without a vehicle since this has happened and have yet to get a resolution from anyone or even have an offer to fix the issue on the table!!!! Supreme Toyota should have NEVER jumped the gun and made the promises made not knowing what Toyota's answer would have been! Regards, [redacted] ***

The General Manager has reached out to [redacted] and agreed on splitting the amount due and also that the [redacted] can pay their share in monthly payments [redacted] ***r was satisfied with this arrangement and an agreement has been signed between the dealership and *** ***r Therefore, we believe the issue is now resolved

The general manager has tried to contact [redacted] to let him know that a check is being sent to the address listed on the complaint I believe this should resolve the issue Thank you, Michelle Z [redacted] HR Manager Supreme Automotive Group ###-###-####

The customer was called back to the store and returned the vehicle and purchased another vehicle She is now happy and says she will rescind the complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10980259, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Nick P [redacted] Nothing has been actually fixed yetI have been in touch with the them and they seem to be working on the problem but I will it be satisfied until the situation is resolved for goodI understand intentions but words are cheap at this point

We are actively working to resolve this issue We used a 3rd party marketing agency for this sale This company created and issued the flyers that were mailedFor the customer to receive the gas card they must fill out the required information and send it to that 3rd party companyOnce it was known that Ms [redacted] was unhappy our new General Manager called her and asked her to come speak with him in personShe agreed to do soWhen she came to the dealership and met with ***, he at that time, learned that she hadn't sent the required information to the companyHe explained that she needed to send in the information to the company to receive her gas card He also at that time offered to fill up her gas tank to help her out until she receives the gas card from the 3rd party company She agreed to that so he had her car taken to the gas station and had her tank filled(approximately $30) She said she was happy with that and left the dealership Shortly after that is when we received the notification of the Revdex.com complaint It has been brought to our attention that the 3rd party is taking a long time to send the gas cards to the customers We have made many attempts to reach the 3rd party and are still at this time trying to reach them to resolve this issue

My situation has been resolvedI do believe it took entirely too long and would not consider business with them againThey were great throughout the sale but horrible with fixing any matter that I had afterBut I consider the matter resolved

It is my understanding that this issues was resolved todayIf this is not the case, please let me know.Thank you!

Kerry M***, the General Manager, has spoken with the customer and the customer seemed to be satisfied with what MrM*** had to say. I believe the situation is being resolved

Supreme Ford has resolved this issue to my satisfactionNo further action is required.Thank you ***

On March 8, Supreme and *** *** reached an agreement whereby Supreme would replace those parts covered by Toyota’s warranty and thereafter tow the vehicle at Supreme’s expense to a location designated by *** *** This matter should be considered resolved Daniel EZelenka, II General Counsel Supreme Automotive Group East Howze Beach RdSlidell, LA (504) [email protected]

Revdex.com:
At this time, my complaint, ID regarding Supreme Automotive Group has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

GOOD AFTERNOON I spoke with Mr*** about his comments and issues at our service dept., and he informed me that it didn’t matter that ford could not produce the part to usHe explained to me that we should have just told him it was going to be months instead of telling him that the clutch
may be here by a week to week basisHe said that we wasted his time by telling him it could be a couple weeks and it wasn’t (in actuality it was a month before we received the part)I explained to him that I still have customer who have not yet received a clutch for their vehicle and were ordered before hisI tried to reason with him that it is a national problem and it is nothing we can control but he insisted we wasted his time by telling him it could be a couple of weeks instead of just telling him it will be months and we will contact him in a few monthsHe explained to me that it did not matter that the parts were coming in on a weekly basis that we lied to him by telling him it could be a couple of weeks based on past orders and the amount available from fordHe said there is nothing we can do, that we treated him unfairly and lied to himFord has recognized the problem with him and has closed their customer care case with him because the vehicle has been repaired, and returned faster than most of the other people who are having the issueDanny F* Service Manager Supreme Ford of LaPlace

Both our General Manager and our Service manager have made several attempts to contact the customer by email and phoneThey have left her messages, but she has not returned any of the phone calls or replied to any of the emails. Please relay the following contact
information to her so that we may work with her on these issues. She can contact Kenny M***, our Service Manager, directly at ###-###-#### or by email at ***?

The General Manager has reached out to [redacted] and agreed on splitting the amount due and also that the [redacted] can pay their share in monthly payments.  [redacted]r was satisfied with this arrangement and an agreement has been signed between the dealership and [redacted]...

[redacted]r.  Therefore, we believe the issue is now resolved.

On 03/16/16 A[redacted] brought his 2009 gmc acadia into our service dept with the a/c not cooling. Mr J[redacted] paid 123.57 for a diagnosis. He was quoted 574.95 plus tax to have his leak repaired using a line splice repair kit provided by GM. He declined the repair at that time. On 3/23/16 he...

returned to have the line splice repair completed, we completed and delivered his vehicle on 3/25/16. Mr J[redacted] contacted the dealership on 3/26/16 and notified us his a/c was not cooling. On  4/4/16 Mr J[redacted] returned to have the a/c repair redone. The GM line splice repair kit was ordered and took 10 day to come in during which time we provided Mr J[redacted] with a loaner. The 2nd line splice repair failed to correct the a/c leak, Mr J[redacted] was informed that the entire rear a/c line would have to be replaced at a cost of $1191 plus tax, but we would apply the $633.26 he had already paid to the additional charge. Mr J[redacted] asked Devin [redacted] for a refund, Devin declined. Mr J[redacted] returned later the same day and told Devin to order the line. We have the line in stock waiting for Mr J[redacted] to return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11954456, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached the original form requested from Mr. J[redacted] on 12/02/16. It was faxed to Mr. J[redacted] as requested on 12/03/16 ( See attached fax confirmation) . Mr. J[redacted] contacted me on 01/26 and asked me to REFAX the document to him the VIN number was not on the paper. I sent the fax the following business day. I have also included a copy of my phone records to show the last time I spoke with Supreme Toyota of Hammond which was on 01/23/2017 that I made the call to them to find out the status on anything. Which to no surprise, no one knew anything. I have not spoken to them since 01/23/2017 nor do I have any missed calls or voicemails from the company. The response from Supreme Toyota of Hammond offered no resolution to the issue we are having. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10822387, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer was called back to the store and returned the vehicle and purchased another vehicle.  She is now happy and says she will rescind the complaint.

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Address: 8201 164th Ave NE Ste 200, Redmond, Washington, United States, 98052-7615

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