IHOP (Northeast Ohio Locations)

[redacted] ,We would like to begin by profusely apologizing for the situation that you experiencedTri-City Cycle does not operate in this manner and we do not condone the behavior of the sales employee you worked withBoth our Sales Manager, and the Owner reached out to you immediately after the situation was divulgedThe owner spoke to you that next day, Saturday, and then again on the following Monday in an apologetic mannerWe have been in business for years and have never had an employee act in such a mannerThe next business day after finding out about your experience, the employee was terminatedHe did not work a day more at Tri-City CycleHe no longer represents our companyHe did not represent our company well to you, and we would like you to know that we are much more professional than what you experiencedAs a whole, we apologize for the actions of oneConcerning the car you have been interested in, we would really like you to be able to get that worked outDue to financing issues for you and your family, we have not been able to get you approved up until this pointHowever, our owner, Brady, has taken it upon himself to do everything that he can to try to make your dream of owning this car a realityWe are doing our best to try to help get you in this carWe will be contacting you to discuss further optionsAgain, we apologize for your experience and we hope you will continue to do business with us

When a used vehicle is purchased, there is a form that both Tri-City Cycle and the purchasing customer signs, acknowledging that all known issues had been divulged and discovered and that Tri-City Cycle is absolved of future issues with the vehicle in questionThis form was signed by Tri-City Cycle and the customer at the point of saleTri-City Cycle would not withhold information regarding any known issues from the purchasersIt is impossible to predict exactly what issues a vehicle will present, or when they will present themselvesAt the time of purchase, Tri-City Cycle and the customer had the same information regarding issues with the vehicleIn the proceedings of the sale of the [redacted] ***, a 2-year, deductible warranty was offered for this vehicle which would help cover potential future issues with the vehicleHowever, the customer stated that they would not need such a warranty due to knowing someone who is mechanically inclinedThe customer signed to purchase the vehicle “as is.” Between the time that this truck was purchased and the mentioned diagnostic test (months) well over 2,miles had been put on the vehicleRegarding the vehicle that was traded in to Tri-City Cycle, the customer had stated that they were trading in the [redacted] because they anticipated necessary repair costs on that vehicleTri-City Cycle decided to help by accepting this trade even though there were known mechanical issuesWe understand that buying, selling, and trading vehicles involves some unknownsBy our knowledge, the vehicle the customer purchased was in good working orderHad the customer accepted and purchased the warranty that was offered to them, the unforeseen repairs would have been handled by the warranty companyDue to the refusal of a warranty, and the signed paperwork, all repairs and claimed costs are the responsibility of the customer

[redacted] ***, At the same time you were interested in purchasing this vehicle, there was another who was willing to buy itWe communicated this to you and you agreed to put a higher deposit (total of $1,000) on the bike, specifically to ensure that the other potential buyer would not buy the bikeThis took a sale away from us, but you were telling us time and time again through email that you were intending to purchase this bike, so we planned on that saleThe bike was put on a hold for you for a month and in that time, we actively deterred people from having interest in the bike because it was being held for youAgain, we lost potential sales because you were going to be purchasing that particular bike, as noted through your emailsThere had been conversations through email about shipmentsWe had talked with you about the amount being non-refundableThis information was not new to you, it had been acknowledgedWhen you called to speak to our Sales Manager recently, the phone call was hostile and included threats against the Sales ManagerWe do not conduct business in that manner, and we do not take kindly to individuals who think they can threaten members of the Tri-City Cycle staff into submissionTri-City Cycle will not be refunding any amount of the $1,deposit for the above reasons

Tri City Cycle has been in contact with me but no resolution at this time

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for your emailWe are hopeful that we can come to an agreeable resolution with MrFitzpatrick and will keep you posted as well.Hayley C***Marketing & Customer Service Manager

Tell us why here...Sellers Response, Customers Complaint.Mr*** purchased a *** *** *** CustomChopper from us (Tri-City Cycle) on 8/14/2014.Mr*** did wait to receive his Custom Chopper built by *** Choppers because; it needed a clutchadjustment as do most big motor
custom choppers of any brandUsed motorcycles donot come with factory warranties and even more importantly *** Chopper only hasa Year Warranty when they are sold new*** Chopper’s do not even offer anyextended warranty on their own productsIn effort to give customers some ability to purchase additionalcoverage for their motorcycles *** *** offers a 50/warrantyThis isvery simple process the customer pays 50% and *** *** pays 50% of thecovered items that are clearly explained in the warranty definition section Tri-City Cycle did offer to trade Mr*** out of hiscustom chopper at a very fair trade value or honor the 50/warranty hepurchased and repair itMr*** claim stating any work we did caused anyfurther problems is incorrectAll the work performed on Mr***’s*** Chopper shows that any of his complaints could not be caused by any workwe did.We have no idea how hard the motorcycle has been riddensince Mr*** bought it and with that said we still honored anywarranty problem it has under the 50/warranty with *** ***Tri-City Cyclefixed a substantial amount of work and covered his 50% of the charges, which wedid not have to do.I believe that the buyer realized this bike was not the onefor him and buyer remorse is the main cause of him not being happy.David ***

Our Sales Manager, Dave W***, reached out to *** today via phone call and left a message letting him know that we are very sorry to hear that he is upset and would like to speak to him to attempt to resolve the situationIt is never our intent to have a customer leave with a bad feeling and we
are most definitely looking to make it rightDave W*** left his cell phone # in addition to the store's number on ***'s voicemail and will call again tomorrow if we don't hear back today

Complaint: ***
I am rejecting this response because: This statement is false, I have paid my 50% for the work being done to the bike so that Tri City had no reason to come after me and say that I had an overdue balanceAlso I took my bike in and it ran fine for an oil change and they talked me into a tune up, when I picked up my bike the first time it had a broken speedometer, they again attempted to fix my bike, the next time I returned to pick it up it did not even make it across town to my homeI called and returned the bike for them to diagnose the problem, they contacted me and said the rear piston was about to seizeI have gotten several different professional opinions and Tri City Cycle is trying to claim that this is a custom bike issue and no one I have talked to has ever said that its because its a customI took my bike in for an oil change and received it back with a broke motorThey offered me a trade that would cost me to loose dollars and I did not think that was acceptableI do not have buyers remorse I love the bike and would love to be able to ride it, the only remorse I have is buying it from them and taking it in to have it serviced by themAgain I have been very patient and reasonable for the circumstance, I am tired of forking money out of my pocket for their mistakeI do not want to get rid of the bike and that is why my resolution options are to have it fixed by a different shop of my choice at no more cost to me or for them to buy it back for the cost I financed out the doorI have already lost enough money with their so called repairs and will not take the bike to their shop againI have receipts for the money I've paid and record of the service being done and the problems that followed after it was in their possession for several monthsI'm not here to argue anymore and that is why I filed this complaintI have never once got to talk to the owner of Tri City Cycle and feel that he is not aware of what is actually going on, I had requested to talk with him and have always been dealing with the GMAgain I will say I can not even ride my bike after it was taken in for a simple oil changeThe response from the business did not even offer any type of resolution.
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They did ended up financing me the car after all not happily but they did

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When Tri-City Cycle sells a vehicle, it is in good faith that the vehicle is operating properly
Over the course of time since the vehicle was sold and was last brought to our service department, the bike had been ridden over milesWhile a warranty was sold, it was sold with the understanding that the warranty does not cover after-market and high-performance partsBecause this was a used bike on our lot, we were unaware of exactly which parts on the vehicle were after-market or high-performance.The parts that were first ordered were for the original, factory-designed bikeHowever, once those parts came in, we found the bike had high-performance parts which would not work with the parts which had initially been orderedOur parts department searched for a vendor with those parts, set up a new vendor account with a company, and ordered those parts, all for the sake of this sole customer.After diagnosis and consultation with the warranty company, it was determined that the issues with the *** appeared to be connected to the after-market parts which the warranty does not coverDue to this circumstance, in an attempt to remediate the unfortunate situation, we refunded the cost of the warranty in the way of further payment towards the loan on the bikeThis is not a common practice at Tri-City Cycle, but was done in a show of good will towards this customer.Our Sales Manager, Dave, spoke with the customer shortly after receiving this notice through Revdex.comWith great concern for the customer’s satisfaction with Tri-City Cycle, Dave offered the customer a travalue for the original, full-purchase price on any bike of his choosingThis was done even though the bike had been ridden over miles since purchase, and had mechanical issuesThe customer responded saying that he loves the bike, it’s fast, and fun to ride, but being his first bike, he doesn’t know a lot about themAlthough the offer for a bike with the same travalue was made, the customer made the decision that because he loved the bike and couldn’t afford a possibly higher payment, he would decline our offer.At this time, we would like to offer to this customer the opportunity for us to bring the bike back into the shop to be once again serviced to completion at cost to the company.Tri-City Cycle prides itself on the integrity of the employees and the work they doTri-City Cycle does all it can to ensure customer satisfaction with their Tri-City Cycle experience. Thank you,Rachelle B***Marketing and Events ManagerTri-City Cycle***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
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*** *** *** *** * *** *** *** *** *** *** ***Hello ***,We are currently working with the customer here in house on a solution that will make him feel better about the situationIs there a way to re-open the "case" while we work together with him to resolve the issue? He has been amicable with us and we look forward to making him a happy customer once again.Please advise.Thanks,Hayley C***

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*** ** *** ** *** * *** *** ** ***Hello there,The Complaint ID *** can now be set to closedThe business owner called me and sent a
check to cover the item that was missing.This is now fully resolved, please close this. Regards __________________________________*** *** * *** *** ***
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When a used vehicle is purchased, there is a form that both Tri-City Cycle and the purchasing customer signs, acknowledging that all known issues had been divulged and discovered and that Tri-City Cycle is absolved of future issues with the vehicle in question. This form was signed by Tri-City Cycle...

and the customer at the point of sale. Tri-City Cycle would not withhold information regarding any known issues from the purchasers. It is impossible to predict exactly what issues a vehicle will present, or when they will present themselves. At the time of purchase, Tri-City Cycle and the customer had the same information regarding issues with the vehicle. In the proceedings of the sale of the 2009 [redacted], a 2-year, 0 deductible warranty was offered for this vehicle which would help cover potential future issues with the vehicle. However, the customer stated that they would not need such a warranty due to knowing someone who is mechanically inclined. The customer signed to purchase the vehicle “as is.” Between the time that this truck was purchased and the mentioned diagnostic test (2 months) well over 2,000 miles had been put on the vehicle. Regarding the vehicle that was traded in to Tri-City Cycle, the customer had stated that they were trading in the [redacted] because they anticipated necessary repair costs on that vehicle. Tri-City Cycle decided to help by accepting this trade even though there were known mechanical issues. We understand that buying, selling, and trading vehicles involves some unknowns. By our knowledge, the vehicle the customer purchased was in good working order. Had the customer accepted and purchased the warranty that was offered to them, the unforeseen repairs would have been handled by the warranty company. Due to the refusal of a warranty, and the signed paperwork, all repairs and claimed costs are the responsibility of the customer.

Tri City Cycle has been in contact with me but no resolution at this time.

[redacted],We would like to begin by profusely apologizing for the situation that you experienced. Tri-City Cycle does not operate in this manner and we do not condone the behavior of the sales employee you worked with. Both our Sales Manager, and the Owner reached out to you immediately after...

the situation was divulged. The owner spoke to you that next day, Saturday, and then again on the following Monday in an apologetic manner. We have been in business for 22 years and have never had an employee act in such a manner. The next business day after finding out about your experience, the employee was terminated. He did not work a day more at Tri-City Cycle. He no longer represents our company. He did not represent our company well to you, and we would like you to know that we are much more professional than what you experienced. As a whole, we apologize for the actions of one. Concerning the car you have been interested in, we would really like you to be able to get that worked out. Due to financing issues for you and your family, we have not been able to get you approved up until this point. However, our owner, Brady, has taken it upon himself to do everything that he can to try to make your dream of owning this car a reality. We are doing our best to try to help get you in this car. We will be contacting you to discuss further options. Again, we apologize for your experience and we hope you will continue to do business with us.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted], At the same time you were interested in purchasing this vehicle, there was another who was willing to buy it. We communicated this to you and you agreed to put a higher deposit (total of $1,000) on the bike, specifically to ensure that the other potential buyer would not buy the...

bike. This took a sale away from us, but you were telling us time and time again through email that you were intending to purchase this bike, so we planned on that sale. The bike was put on a hold for you for a month and in that time, we actively deterred people from having interest in the bike because it was being held for you. Again, we lost potential sales because you were going to be purchasing that particular bike, as noted through your emails. There had been conversations through email about shipments. We had talked with you about the amount being non-refundable. This information was not new to you, it had been acknowledged. When you called to speak to our Sales Manager recently, the phone call was hostile and included threats against the Sales Manager. We do not conduct business in that manner, and we do not take kindly to individuals who think they can threaten members of the Tri-City Cycle staff into submission. Tri-City Cycle will not be refunding any amount of the $1,000 deposit for the above reasons.

The owner of Tri City Cycle met with the customer and his wife regarding the complaint in October of this year. In order to salvage the relationship, the owner went above and beyond the warranty that the customer was sold offering to completely cover the cost of fixing the bike. The customer said he would consider that offer and get back to us. The customer is now wanting to trade the unit in on a side by side- straight across- in lieu of TCC fixing the motorcycle. We have been more than cordial and have made valid attempts to satisfy this customer. The claims that we are "putting him off" and attempting to run out his warranty are invalid, as is his claim that we are not getting in touch with him. His dislike of our offer to fix the motorcycle at no charge is not the same as "nothing being done" on our end. Again, we want to salvage this situation and make the customer happy, however we are running a business and will not be manipulated or blackmailed by false reviews. We will attempt to contact the customer one last time to schedule the repair of his motorcycle as we would like to see the situation resolved before the end of the year.