IHOP (Northeast Ohio Locations)

The owner of Tri City Cycle met with the customer and his wife regarding the complaint in October of this year. In order to salvage the relationship, the owner went above and beyond the warranty that the customer was sold offering to completely cover the cost of fixing the bike. The customer said he would consider that offer and get back to us. The customer is now wanting to trade the unit in on a side by side- straight across- in lieu of TCC fixing the motorcycle. We have been more than cordial and have made valid attempts to satisfy this customer. The claims that we are "putting him off" and attempting to run out his warranty are invalid, as is his claim that we are not getting in touch with him. His dislike of our offer to fix the motorcycle at no charge is not the same as "nothing being done" on our end. Again, we want to salvage this situation and make the customer happy, however we are running a business and will not be manipulated or blackmailed by false reviews. We will attempt to contact the customer one last time to schedule the repair of his motorcycle as we would like to see the situation resolved before the end of the year.