iHop

Dear Representative Revdex.com: RE:  Complaint ID# [redacted]Romulus received your letter and contacted...⇄ />
and has sent a $25 Gift Card to them.   We consider the issue add...⇄ or fax to ###-###-####.Thank you,

I had the worse experience at ihopt hat I have ever had. Why are yall always short staffed on a friday night. I visit this restaurant on a regular basis. So often that rhe hostess know what im goin to order. Just seems like the crew was not in no hurry to serve the customers. Very disappointed. Had waited 30 minutes then decided to go to raleigh which was 30 minutes away.","neg-1

Review: We contacted the location and spoke to the [redacted] about bring 11 youth volunteers to the location and using 6 of the corporate coupons.. [redacted] the [redacted] was very kind and understanding about the coupons and said he would indeed honor them..this was Sat afternoon June [redacted] at approx 1pmWe arrived at the location on Sat June [redacted] at approx 7pm, were promptly seated and then the issues began... [redacted] the [redacted] had left in charge had non stop issues with the coupons, she said they "changed the coupon" and it HAD to be for pancakes.. the one coupon for the birthday was fine but the others "had to be for pancakes".. I called the corporate office and they assured me that the [redacted] would be reimbursed the FULL $8.69 for each coupon, regardless of the food item that was ordered... well [redacted] proceeded to go back and forth with me for at least an hour while holding the check and not allowing the food to be made..(we were not served an ounce of food till 8;30pm)and when the food came out an item was wrong and we still had to wait for it to be corrected.She finally agreed to "do us a HUGE favor" and Substitute their coupon for the corporate coupon.. there coupon was for buy one get one half off.. she then did not match up equal items with equal item to offer us the maximum savings but proceed to take the highest item and place it with the lowest item, thus giving us $4 or less off per item (not the $8.69).. then to add insult to injury, [redacted] proceed to as me to sign the coupon so they could be reimbursed for them, I told her "you did not give me the coupon" she said "well the other one" referring to the birthday coupon, I told her you did not give me that one either... I told her I wanted to sneak to the [redacted] Monday to fix these issues, she said yes he will be in Monday.. I called and left 3 messages and no return call..I called today and asked for him again, they wanted my name and number to contact the police.. as to try to scare me off which I spelled for them (they have caller ID)Desired Settlement: I have another set of birthday coupons coming via email, I would like them to be honored, in the "spirit" of the coupon as the [redacted] said at the 1st request, I feel that a "gift card" for the 1st visit is also in order for the "misunderstandings and issues" of the 1st visit.

Business

Response:

June *, 2014 at about 1:15PM [redacted] contacted the restaurant because she had printed out 6 internet coupons for Free meals to be used on ONE visit to the restaurant. The coupons clearly state the following:

1) This coupon is Valid for one order of Rooty Jr.® Pancakes from regular menu OR one order of our World Famous Pancakes from regular menu,

excluding Simple & Fit Under 600 Calories Pancake Combo and

Pick-A-Pancake Combo.

2) Limit one coupon per table and/or per transaction,including split checks.

3) Not valid with any other offers or discounts.

[redacted] was instructed that if she intended on using 6 coupons at once it would be violating the spirit of the advertisement, which is to offer ONE FREE MEAL per TABLE. She stated that she was coming anyway and would sit separately. She was told arrive around 4:30PM and we would seat her 6 party's of 2 in the same dining room.

a) [redacted] did NOT arrive at 4:30 but at 7:30PM dinner time.

b) They did NOT sit in individual tables but took ONE TABLE.

c) They arrived with a PARTY of 12 ADULTS ages about 20- 55 to celebrate "[redacted] Birthday".

d) She did NOT want to order ANY of the COUPON ITEMS.

e) The [redacted] offered a CHOICE to allow the party to use a BUY ONE, GET THE 2nd ITEM of lower value AT 1/2 OFF, which she accepted, OR order the items from the coupon. (That coupon also is One coupon, discount per table.)

f) The party ORDERED many the high priced entrees including the MOST EXPENSIVE OMELETTES in the menu.

g) The entire staff sang "Happy Birthday" to [redacted] and gave them a COMPLIMENTARY Chocolate Chip Pancakes (an $8- Value FREE)

h) [redacted] did NOT want to PAY NYS SALES TAX claiming that this was a State Volunteer Organization Event for "[redacted]"

h) The party left and thanked the staff for an enjoyable experience.

i) The check of $168 was DISCOUNTED by $29 + $8 = $34- to $138- OR about 20%

I feel that we did as much as any restaurant could do to accommodate this customer.

All copies of the Coupons, Guest Checks, and photos of this event are available for inspection if necessary.

Thank you for looking into this matter.

Consumer

Response:

[redacted] never gave us a time, we arrived at 7pm the youth group/animal rescue volunteers range in age from 19 to 50, (there is an age limit on volunteers??) I called in advance before arriving about the coupons and [redacted] agreed to accept them.. we got there and were seated promptly there was no over whelming his dining room.. [redacted] was the one that asked us if we had a tax exempt..which she then said you could not combine with the discount,(which according to the IRS is completely illegal), the staff took on the happy birthday song by choice as one of the coupons was indeed a birthday coupon.. [redacted] was asked to seat us CLOSE and she insisted on seating us together "its fine" she said.. "put it all on one check we will figure it out later"...

the coupons all 6 of them as was told to me by the corporate rep were to be discounted at $8.69..(for a total of $52.14) we did not receive ANY thing close to that discount as [redacted] KNEW exactly which coupons they were BEFORE we arrived...as stated in my previous complaint and can be verified by the video tapes, seated at 7 check was held till 8 while [redacted] came back and forth between calling [redacted] and [redacted] and trying to persuade us to change the order to "just pancakes" or the "Jr rooty".. the egg white omelet that was indeed ordered was wrong and we had to wait additional time for the omelet to arrive... I got us called by [redacted] more than 10 times and her at our table at least that many.. I did indeed tip the server and thanked him for his excellent service as it was not his fault that the check was held or the food was wrong..

It is my belief and as was stated by [redacted] "he thought they were young kids" the reason we were treated this way, despite the fact that on the phone I told [redacted] there kids (yes kids under the age of 21) build runs clean up after animals go into home of hoarders..his assumption of little kids was in his mind.. never was it discussed, I took on all the harassment(constant questions back and forth), I was unable to enjoy my meal and was not given the discounts as agreed, [redacted] was much more workable before he received this complaint.. to him he was going to review the tapes and the receipts and "come up with something that would make us both happy" after seeing this complaint her told me on the phone yesterday he would now not be doing anything because I had the nerve to contact the Revdex.com..I have again reached out to the corporation and to the chamber of commerce..I am not even more frustrated as he refuses to the the right and decent thing and keep his word.. hes trying to turn this back on us with the time, the age and the food we ordered.. all of which should make not difference at all, over the phone in advance the [redacted] himself [redacted] agreed to accommodate us, we had a very tense and awkward meal, and none of this in any way was addressed or compensated by his owner.. I am considering telling the tale to the news media.. as a few of the youth have recorded segments of the "unpleasantness'" on there iphone 's and I my self have the recorded phone conversation of the "woman answering the phone" which I suspect is the other [redacted] threatening to call the cops on me for trying to resolve this issue with the [redacted] I spoke to [redacted]..

"

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, This person, [redacted] was indeed told by me to arrive around 4:30PM, a time frame that I would have been there to examine her group of coupons.

2) She manipulated my [redacted] and staff by constantly making demands for freebies of other discounts stating "[redacted] agreed we could get this..."

Review: I read the billboard at IHOP which stated kids eat free 7 days a week from 4-10 pm. I had 3 children with me and there were two adults the 2 smaller children order off the kids menu and the other order from the regular menu. I received the bill and the waitress stated when I cash out they will take off 2 children price, I spoke to the cashier and he said there is only 1 free meal per a adult purchase. I explained to him that is not what your sign outside stated as well as the commercial. He provides me with a small card advertised on the table in small print. I asked for a manager she explained to me the above information and said she would take of the 3 child's plate. When she looks at the receipt and saw her order from the regular menu and proceeded to state it must be from the kids menu. I asked for the [redacted] which I recognized his face from another establishment at a different location. The [redacted]) comes out the first thing he said do I know you? I said no but you would always come to my table at a different location asked how the service was several years ago. I explained to him the above information and he said to me some people would be grateful for a free meal this was said in front of my children as well as other customers. I found his comment rude,condescending, unprofessional and hurtful as though I was looking for a handout. I explained to him I work everyday and my family doesn't have to beg to be fed a meal. The food was not that spectacular and the temperature of the food was not hot at all.Desired Settlement: I would like a refund and complaint kept on file for other customers to review, I also, would like a verbal apology in front of his staff.

Business

Response:

The business has responded. Please read below:

Table top signage attached including terms and conditions. These table tents are placed on each of the 39 tables in the restaurant.

IHOP Restaurants periodically offer a Kids Eat Free promotion. At participating restaurants, the promotion offers one free kids' meal with each adult entrée purchase. The free meal applies to children 12 and under ordering from the "Just for Kids" menu items. Drinks are not included as part of the offer.

On the day in question, one of our Shift Managers announced to the complainant (guest), as she presented her with the check towards the end of the meal, the Kids' meals will be discounted at the cashier desk. The guest questioned the cashier about the amount discounted at which point the cashier explained the terms of the offer. The guest was not satisfied and asked to speak to a manager at which point one of our Assistant Managers went to the cashier desk to speak with her. The offer was once again explained to the guest. Given the fact the guest and the oldest of the three children had ordered regular entrees, the two younger children's meals had been discounted as they qualified for the Kids Eat Free offer. At that point the guest stated that she knows the [redacted], from another location, and would like him to handle the matter. Coincidentally, I happened to be at this location at that time. I greeted the guest at the cashier stand and introduced myself. Not recognizing the woman before me, I politely asked if we knew one another. The guest mentioned that she knew that I owned another location but admitted we did not know one another. I listened to the guest's complaint which was loosely based in the manner in which the offer had been communicated.

The outdoor sign the guest referred to does read "Kids Eat Free 7 Days 4pm-10pm", and couldn't possibly include terms and conditions. I have no knowledge of any commercial supporting the Kids Eat Free at my restaurants as the guest suggests in her complaint. Each of the 39 tables at this location has a Kids Eat Free merchandiser on it which includes all the terms and conditions of the offer in question. There is also a 36"x36" window cling placed inconspicuously near the front of the restaurant which includes indicates Kids Eat Free with adult entrée. I believe we have done our due diligence to communicate fully the nature of the Kids Eat Free offer and we rarely receive complaints from guests in this regard. I did mention that we chose to extend the duration of the Kids Eat Free offer because many families appreciate it.

When I reviewed the terms of the offer, as three others had before, the guest became audibly irritated and stated that she was never going to dine with us again. She also stated that she was going to contact our corporate offices as well as complete an online survey giving restaurant a poor review. The check was discounted correctly to include two free kid’s meals valued at $4.99 each and the guest paid accordingly. No complaint was made about the quality or temperature of the meals at any time during the guest's visit.

See attached for the IHOP promotional tent card verbage placed on each table.

This location is filled with unprofessional slackers. They incorrectly process payments and spend most of their time gossiping while on the clock. The food is consistently cold and the service is slow. The waiters do not engage with their customers and overall do not care about your experience.

The only silver lining when it comes to this establishment is that the manager is very nice. She seems to be a push over though and often times the employees are screaming at her.

I do not recommend this location-- and will be filing an actual complaint if other matters are not rectified.

Had a horrible experience in this ihop!!!! And to add salt to the wound, I was treated nasty about it ?? How I ordered a spinach salad with grill chicken and there was a green bug in it !!!! And the manager tried to take only 4.00 dollars off my order even though I didn't eat nothing! !!! Thank god my mom was with me because I was upset but I don't act that way in front of my mom. Kept it classy and still they were acting like I was being unreasonable. Never again yuck!!!!! I waited there till they took it off my bill and they were so unprofessional, the manager didn't even want to speak with me after u a ask to speak with her. Coward. The only person attentive to us was the waitress, at least one person was doing their job.

Review: Today April **, 2014 I went to Ihop for lunch. The bill total was $29.84 my friend and I decided to split the bill and let the waitress know that before I handed her my card and $15.00 in cash. She came back with a receipt for me to sign for $14.99. I signed and we get up to leave. When I got home I decided to check my account balance and I see Ihop took the $29.84 off of my card. I called them immediately and asked to speak to a [redacted] I was put on hold for 5 minutes before a [redacted] came on who stated her name was Nicole. I started to explain to Nicole what happened and she finished the story for me and told me what happened was they charged my card the full balance. Then she stated she fixed it and charged me only 14.99. What I didn't understand and what I stated to her was ok I understand people make mistakes but why wouldn't you rectify the situation right then and just give me the $15.00. She didn't have an answer and I also stated that this is terrible customer service and I will never be returning. I feel they were trying to scheme me out of money because if she charged my account $29.84 and brings me a receipt to sign for $14.99 and keeps the $15.00 I gave her what sense does that make. And as a [redacted] why wouldn't you come to me and explain what happened instead of me finding out myself and feeling like they were trying to get over on me.Desired Settlement: I believe this isn't the first time this has happened in that particular establishment. I would like to have my purchase refunded back to my card and also to have someone in corporate investigate.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would still like this matter to be investigated for future patrons who do decide to dine there and use their credit card.

Sincerely,

Review: They have a huge sign over the door stating they are open 24 hours on Friday and Saturday. I went at 230am on Saturday to find they were closed. Upon calling I was informed they have been closing at 2am for 6 months. They are advertising one thing and doing anotherDesired Settlement: Either the sign should be removed or they should be open 24 hours on Friday and Saturday as they advertise.

Business

Response:

Company states this has been resolved. The sign was taken down several weeks ago.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: My daughter visited IHOP Store [redacted] on Saturday, May 18, 2013. Her total bill for her meal was $11.42. She used her debit card to pay for her transaction. We visited [redacted] on Sunday, May 19, 2013 and when my daughter tried to make a purchase using her debit card, the charge was declined. She paid for her purchase in cash and she checked her account statement as we left the store. When my daughter reviewed her account she was shocked to see 2 charges from IHOP-one for $22.42 and another pending charge on May 20, 2013 for $33.84. Her meal was only $11.42, which is stated on her receipt. My daughter called her bank when we arrived home and was told by the bank representative that 3 IHOP charges were on her statement. The representative advised my daughter that this was fraud and told her to destroy her debit card. My daughter is 17 years old and is upset to have her money stolen after visiting a restaurant. I hope IHOP will review their billing policies to ensure that this doesn't happen to anyone else again. This is either employee theft, or a normal practice to extort more money from customers. It's a shame that you have to be weary of using your debit card at a national restaurant.Desired Settlement: I would like for IHOP to mail my daugher a check in the amount of $44.84, which was the amount she was overcharged. Her receipt states $11.42, but her account statement was charged $22.42 and $33.84, which totals the above amount, minus the $11.42 which was the amount she owed IHOP for her actual meal price. I would also like for the restaurant's manager to check with my daughter's server, which according to the receipt, is [redacted] and question her about the extra charges.

Business

Response:

I am responding to the above referenced Customer Complaint.

I apologize for the delay, I thought that this had been resolved after I spoke

to the customer on 5/20/2013. When I spoke to the customer I told her I

would research the issue and call her back.Once I found the

overcharge I called her an informed her that I would issue the refund in the

amount of $[redacted]. Her actual check was for $[redacted], her credit card was charged

$[redacted]. Her credit card was refunded on May 22, 2013.

What happened was a server error upon closing out the check.

The customer had others at the table that were paying cash on the same

ticket and the customers daughter was paying with her credit card. When

the server closed out the check she accidentally hit credit card instead of

cash thus resulting in the overcharge.

Please be assured there was no fraud but just a

mistake when the server keyed in the credit card. I believe that this was just

a misunderstanding. This IHOP location processes thousands of credit cards

every year with a small percentage of errors all of which are investigated

thoroughly and resolved expediently.

I am available to you for any further questions or concerns

on this matter.

Sincerely,

Horrible experience - Arrived about 8:40 on Saturday 4/16 - our order was finally placed at 9:03 - and by 9:45 still no food had arrived - it was only me and my husband - the place was not packed maybe 10 tables total - got up to leave and asked to speak to a manager and he refused to come speak to me! he avoided us all together and I stood waiting at the door another 5-8 minutes .. when we were leaving I could see the manager going around to the tables and checking on them .. horrible experience doubt I will ever go back!

Review: I went to have lunch @ around 3pm on October 26, 2013 with my mother and daughter. The Ihop had no other customers besides us. We placed our order and when the food came out I had ordered Steak Tips with Mash potatoes and brocelli and it came with corn. My kids and mothers food was good but my food was not so good. My brocolli was cold and mash potatoes was hard on top. I went to check out and the manager said that did I tell the waiter. Ahh no because I was done and ready to talk to manager and leave. He really needs to be coached on being a manager and make the customer feel better than just take 99 cents off my bill besides my military discount. for sure I will not return to that IHOP if any. Would like this addressed being that there are chains!Desired Settlement: I would like to get a refund on my food and or something close to that because that wasnt fair customer service as well have the manager coached.

Business

Response:

Dear [redacted] and [redacted], We are writing this letter in response to a recent complaint received from [redacted] regarding her dining experience on October 26, 2013 at our IHOP Restaurant located at 9449 Kearny Mesa Road, San Diego, CA 92126.We are sorry to hear that [redacted] was unhappy with her meal and the response of the manager on duty when she notified him at the cash register. Our policy and training for our managers is that if a guest expresses dissatisfaction at the cash register, they are required to ask the guest if the guest reported the incident to their server. It’s easy to ignore a complaint and we will not permit that to happen. By asking if a server was notified, we can follow up directly with that employee if they did not correct the issue on the spot for the guest. A server is required to notify the manager of the issue and offer a replacement meal or a different entrée if the guest is not happy. However, the manager has no way to know if the server did their job or ignored the guest concern unless they ask the guest directly. We apologize that [redacted] was offended by the question but hope this clarifies it. We sincerely do want guests to have the best experience and work hard to correct it if the employees don’t do their part in ensuring that happens.We do encourage [redacted], and any guest, to please tell us immediately if there is an issue. We can easily fix the problem while the guest is still dining, rather than the guest leaving unhappy with the meal. Again, we want to correct problems, but can only correct the ones we know about, so please do tell your server immediately.Per [redacted]’s request, we would be happy to offer a partial re-imbursement of the guest check since she was unhappy with one of the three meals served and the response of our staff. Please contact my office with the credit card number used and we will add that directly back to your account and email you proof that it was done. If you prefer, we will mail a $20.00 gift card directly to your address. Please confirm the mailing address and we can put that in the mail post haste.Thank you for allowing us the opportunity to correct this issue.Sincerely, [redacted]

Director Of Human Resources

San Diego, Palm Springs and Orange County, CA

Review: Visited the location and gave a response to survey regarding the each visit. Requested a callback but did not receive a call from anyone. I was appalled at lack of cleanliness in the bathroom on 07.05.14. I ordered sausage links and was not pleased with the taste of the links. My order was pancakes with hashbrowns, sausage and bacon. I received eggs which were cold along with hashbrowns and bacon overcooked. However, I ate the bacon which was a little too crispy. I sent the eggs back to be prepared hot. However, it came out hot but, it was runny. I did not send back instead, I just put it to the side. The server did not follow up by asking if everything was okay. At time of checkout, I told the cashier I did not eat the sausage links and eggs. The manager told me did I tell the server but, I could not because she did not come back to check on me just dropped of the check. Although she took the eggs off the table and sausage. She never asked if everything was alright. I just felt that she was ready for me to leave. On another visit 07.07.14, I had a pleasant visit. On this visit, I had a coupon from the survey which I had no response from regarding the previous visit. The cashier told me I could not use the coupon and I should have told my server. She told I would need to come when the manager was there to use the coupon. She discounted the receipt for 5.00 instead of the discount of stated coupon amount. I want to understand why I was able to use the coupon without a manager at other stores but not this one. Why am I restricted to visiting the store only at times when manager is there? I did not do anything other than request for people to do their jobs. Yet I feel as I though I am punished for coming to use a coupon and being given restrictions for visiting the store because I want to use my coupon.Desired Settlement: I wan to know why I am restricted from a store open 24 hours to the times in which a store manager is there for me to receive the coupon or use the coupon. This is very inconvenient to me because I do not find it convenient to attend at that time which manager is there. Why is it not explained on the receipt that coupon can be used when manager is there only. Why is this store treating me different from the other locations. Is there a difference with ownership.

Business

Response:

Dear [redacted],

Review: On May 27, 2014, my mother, my daughter and myself visited the aforementioned IHOP in [redacted] We made a dine-in purchase of French Toast for my daughter, chicken and waffles for my mom and a vegetable omelette for myself along with two sides of salad. After receiving our food and dining for awhile I reached to retrieve a part of my egg omelette and noticed a large bug on my plate. This was brought to the attention of the manager on duty on this evening, [redacted] and he retrieved the plate with an apology. This is unacceptable for any business. This bug could have caused harm if consumed by me or my daughter who is only three years old and tend to eat off of my plate on numerous occasions. Once this was brought to the attention of the manager [redacted], he advised that he was going to bring it to the General Manager [redacted] attention. However, we were still charged for the chicken and waffles and a salad. Why? IHOP should have compensated the entire bill. Instead they gave me a 20% discount certificate for my next visit. Well there won't be a next visit because I don't trust a person a second time when you fed me a bug on the first time. My mother and daughter could no longer enjoy their food after such gross discovery of the bug. This IHOP should be inspected on numerous occasions to keep such events as this one from happening. As it is not clear if I consumed any part of this bug but something of this magnitude should not happen without being seen by the chef. The store was not crowded and I don't understand how one could not see the bug when placing the omelette on the plate unless it was within the content of the omelette.Desired Settlement: IHOP has to be responsible for their actions of serving food with a bug in it. You cannot allow a customer to come into your establishment and pay a bill but you don't provide the proper service to them. My family is upset about finding that bug. My daughter who again is only 3 years old could have consumed that bug. She discussed that bug in her moms food all night long. There should be come type of compensation for this awful act on IHOP's part.

Review: On 7/26/14 (CK#[redacted]) we were in your restaurant & had very bad service from the hostess. She had a bad attitude.

As we walked in , the hostess had just taken the last group to a table so we sat at the witting area, she took quite a long time to return, 3 more groups walked in & sat down to wait, at least 10 or more employees kept walking to the station, pass in front of everyone witting with boxes, in & out of the restaurant but no one said a word to anyone of us.

Whe the hostess finally showed up & started taking names from the last person that walked in & was standing close to the station, since there was no seating & almost no more room, she started taking their name to get them on the list, the second group started telling her we were fisrt & the order everyone came in, she jumped all over him & stating in a rude tone with a bad attitude telling him, I just got here & I'll get to you in a moment, that person told her he's trying to help her & let her know in the order the groups came in, she turns to him again & says, ok, hold on. She turns over to her co-workers & says, I get here & everyone it's jumping all over me, gosh. Turns around & starts asking who came in first & asks for the name.

That was a horrible experince, I not so sure I want to go back. There were so many people for over 10-15 minutes that we waited before the hostess showed up & non of them said a word to any of us waiting. Not even Management said a word.Desired Settlement: I think we deserve an apology, the hostess needs to have a better attitude, if she's having a bad day or does not like dealing with people, don't work as a hostess, get a position that doesn't require to deal with people.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by IHop regarding complaint ID [redacted].

Regards,

Review: On September 15, 2013 I called to purchase breakfast and was told that it would take 20-30 minutes to prepare. I timed my arrival to be 30 minutes after my phone call. Upon arrival, I was told that it would still be a minute for my order. I requested to pay at that time and sat down to wait. 40 minutes after payment, I was told that my food was ready! I requested to speak with the manager. After waiting 15 minutes without the staff finding the manager, I decided to leave.

The next week, I was called by the district manager and was told that I would receive gift cards for 2-free meals for store [redacted] and an apology from store [redacted]'s manager. To date, I have not received anything in the mail or a phone call.Desired Settlement: I would like to receive a gift card that can be used at ANY IHOP since store [redacted]'s manager is not trustworthy and their product is sub-standard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you!

Review: On 8/1/14 I ordered a colorado omelet along with pancakes. After eating my pancakes I attempted to eat my omelet when I noticed that it was very "skinny" and practically nothing but eggs when it was supposed to be full of meat such as steak, ham, bacon and sausage. I asked the waiter if I could please have it remade and packaged to go. He was very apologetic and did just that. The next morning I pulled my omelet out to heat it up and I was happy that the omelet was now very plump as usual, but I noticed that there were hashbrowns in my container. This particular omelet doesn't come with hashbrowns so I was concerned. My curiosity led me to open up the omelet at which point I saw that my omelet was stuffed with hashbrowns instead of meat to make it appear full. I called the store immediately and spoke with a manager by the name of [redacted] who offered to have me come back in the store. I told her that I didn't want to come back to that location because I didn't trust the staff with my food after this incident. I asked for a corporate number to file a complaint as there was no resolution. I called the number I was given with no luck so a few days later I contacted guest relations (8/5/14) to file a complaint. I was told that I would get a call back by the end of the week. Two months later I still had not heard from anyone so I sent pictures, my complaint, and a copy of my receipt to the corporate office. On 10/19/14 I received a call from [redacted] who called me from a cellphone to follow up. I explained everything to her and she told me that their policy is to ask the guest back and if I didn't want to come back there was nothing she could do for me. I expressed my concern with that location, but she kept repeating that is the policy. I asked to speak with her manager and she said that she was the last person in line. When asked for her first name, title and id all she said was I go by [redacted]. She then hung up on me without a resolution stating "I have other customers to attend to."Desired Settlement: I would like to have a $50 gift card that can be used at any IHOP location. I choose not to patronize that particular location anymore as I have lost all faith in them due to this incident and the treatment from management. I just want a solution that doesn't require my family and I to return to that location where someone could be told that I am the one that complained. Returning to that location increases the likelihood that someone could do something to my food.

Review: We had a poor experience at the IHop in [redacted] and complained on their company website. The manager called me today and just made excuses for why they provided poor service. I did not want to argue with the man over the phone because I was at work.The onion rings were cold and weren't brought out with the rest of our food like my wife had asked for. The hostess advised we would wait 10 minutes and it was 20 minutes. The waitress brings out our check in the middle of our meal rushing us out the door.Desired Settlement: This was a terrible experience for us at IHop and then I get this guy calling me making excuses.