IJL US

I signed up for 6 introductions July 2019 after hard-pressure sell my company sales person named Faith.
Up to date,11/11/2020, I have had 4 introductions, none of which matched what I am looking for. Multiple phone calls to see when the 2 remaining introductions would be scheduled, getting a run around, spoke to multiple people. Last matchmaker I spoke with (Adrienne) about a month ago, promised an introduction really soon. I still have not heard anything, phone messages are not returned.
Do not waste your money, its a scam

It's Just Lunch Regrets to learn of any dissatisfaction the consumer has experienced as this is not the norm with It's Just LunchWe have contacted the consumer to review her concerns, and she has since completed her next ILDate that occurred October 1st and has her UL Dating Coaching Session scheduled for October 24thWe look forward to continue working with the consumer and providing a positive dating experience

Here is the contract I signed on 12/26/14.Please let me know if there is any other information you need.Thanks in advance, [redacted]

I have attached the contract from It's Just Lunch and there is actually a stipulation that I can get a refund less $if they are unable to provide services I would also like to mention that I received an email from Cherline from It's Just Lunch on 7/30/that was actually addressed to "***." This is unacceptable service Everyone makes mistakes, but one would think if you have an already unhappy, dissatisfied customer, you would at least take the time to review an email before you send it and make sure you have the correct client name!Thank you for your assistance with this matter[redacted]

Its Just Lunch has contacted the consumer to review her concernsWe regret she has not enjoyed her experience thus farIts Just lunch did resolve her concerns and the consumer attended her next date on June 7,2014, While she was not physically attracted to her match, she provided great feedback for us for future datesIts Just Lunch looks forward to working with the consumer and providing a positive dating experienceThank you

It's Just Lunch regrets to learn of any dissatisfaction the consumer has experienced with her membership as this is not the norm with It's Just LunchThe consumer has talked to a member of our management team and has discussed the dating process and what to expectWe are in the process of rescheduling a date that was set for July 11th due to her match's availability changingWe look forward to working with her moving forward and providing a positive dating experienceThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Any business that charges this much money for their services should certainly have provided more than this one has I have acted in good faith to every one of their requests, scheduling face-to-face interviews which they have cancelled, providing them with dates I am available to meet with them or for dates, and doing everything my contract requires They tell me now that I can do my face-to-face interview via [redacted] or other means, but why is that an option only now after they have cancelled my face-to-face meeting several times? Something similar happened when I first asked for my money back Only then did they inform me that my dating coordinator was no longer with the company and only THEN did they begin working on getting a date for me If I had not called them to ask why I hadn't been on any dates, who knows if I would still be waiting to hear back from the person no longer employed there After almost months, I have very little faith in their ability to meet my needs based on my experience They tell me they never refund money but how can businesses just choose to not refund money when they do not hold up their end of the bargain? This is shaping up to feel like a scam I have wasted precious time and energy with this issue and am ready to be finished with the whole business It is unacceptable business practice no matter how much a consumer pays for a service not to get what they pay for, but when you pay almost $3000, it gets more serious I just want my money back Regards, [redacted]

It's Just Lunch regrets to learn of any dissatisfaction the consumer has experienced with her membership as this is not the norm with It's Just lunchWe have contacted the consurner and reviewed her concerns with herShe is resolved and moving forwardHer last It's Just Lunch date was July 17th and she has a further date scheduled for August 4thWe look forward to working with the client moving forward and helping her achieve her dating goalsThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: IJL has made promises like this over and over again All the response says is they regret their actions I see nothing being done that tells me they're fixing it I've been a member for months now I was promised ATLEAST dates in year In months, I've had My last date was 2nd week of May - months ago This is completely unacceptable for the amount of money (~$3000) they charged for personalized service From what I can tell based on other people's complaints I've seen online, this is very typical behavior for this organization They charge the money upfront and don't deliver They don't have any type of refund policy in place - so if you're not happy with the service - you just have to suck it up and deal with the fact that you just got duped out of thousands of dollars In my case, I was forced to join ***.com How is it that after spending so much money on this dating service, I am having to find my own matches? Regards, [redacted] ***

From: Revdex.com of Metro Washington DC
arial;"> Date: Thu, May 29, at 3:PMSubject: Fwd: Complaint #***To: *** *** ***
---------- Forwarded message ----------
From: *** *** ***
Date: Wed, May 28, at 3:PM
Subject: Re: Complaint #***
To: "[email protected]"
Hello,
I didn't know that you had closed this I was told to contact you if the business reached out to me I said they were working to resolve my complaint but definitely have not They made promises to me that they said they would follow up in writing but another week has gone by and no one is responding to me again Is there way this can be reopened? I asked today for a refund since their customer service is absolutely horrible and I've been set up on one date since joining in March
Thank you,
*** ***

Here is the contract I signed on 12/26/Please let me know if there is any other information you needThanks in advance,
*** ***

It's Just Lunch regrets to learn of any dissatisfaction the consumer has experienced with her membership as this is not the norm with It's Just Lunch, it's Just Lunch has contacted the consumer and reviewed her concernsHer next date was scheduled for June 28th and we received feedback from the consumer and she is excited to hear about more matchesWe are happy we were able to resolve the consumers concerns and provide a positive dating experienceThank you

I have attached the contract from It's Just Lunch and there is actually a stipulation that I can get a refund less $if they are unable to provide services
I would also like to mention that I received an email from Cherline from It's Just Lunch on 7/30/that was actually addressed to "***." This is unacceptable service Everyone makes mistakes, but one would think if you have an already unhappy, dissatisfied customer, you would at least take the time to review an email before you send it and make sure you have the correct client name!
Thank you for your assistance with this matter*** ***
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Any business that charges this much money for their services should certainly have provided more than this one has. I have acted in good faith to every one of their requests, scheduling face-to-face interviews which they have cancelled, providing them with dates I am available to meet with them or for dates, and doing everything my contract requires. They tell me now that I can do my face-to-face interview via *** or other means, but why is that an option only now after they have cancelled my face-to-face meeting several times? Something similar happened when I first asked for my money back. Only then did they inform me that my dating coordinator was no longer with the company and only THEN did they begin working on getting a date for me. If I had not called them to ask why I hadn't been on any dates, who knows if I would still be waiting to hear back from the person no longer employed there. After almost months, I have very little faith in their ability to meet my needs based on my experience. They tell me they never refund money but how can businesses just choose to not refund money when they do not hold up their end of the bargain? This is shaping up to feel like a scam. I have wasted precious time and energy with this issue and am ready to be finished with the whole business. It is unacceptable business practice no matter how much a consumer pays for a service not to get what they pay for, but when you pay almost $3000, it gets more serious. I just want my money back. Regards,
*** ***

It's Just Lunch regrets to learn of any dissatisfaction the consumer has experienced with her membershipWe have contacted the consumer, changed her Dating Director and her next date is scheduled for February 12"We look forward to her feedback and providing a positive dating experience going
forward.Thank you, It's Just Lunch

It's Just Lunch regrets to learn of any dissatisfaction the consumer has experiencedThe consumer joined IJL February 16, Her membership fee provides for a month, date membership with matches whichever comes later, dating coaching session, working with a certified life coach and
matchmaker throughout her tenure with the company, meeting with our Membership Consultant for her in person Personal interview, ability to date in every corporately owned IJL location and involvement in the matching and selection process.The consumer has accepted of the matches IJL has presented, attended a date and her Personal Interview, IJL has also transitioned her to a new matchmaker and is moving forward with the matching processShe recently declined a match on June 5th after she was returned to active status when her credit card dispute was resolved in UL's FavorWe look forward to working with the consumer over the length of her membership and applying her feedback throughout the process to the recruitment search and select processWe look forward to helping her achiever her dating goals

It's Just Lunch regrets to learn of any dissatisfaction the consumer has experienced with her membership thus far as that is not the norm with It's Just LunchWe have contacted her regarding her concerns and are in the process of having a member of our management team connect with her via phone
Client does need to attend her Face to Face interview before a second or any subsequent dates can be scheduledWe can schedule this via ***, *** *** or with a Membership ConsultantWe will discuss her options with her further once she is connected with our management teamWe look forward to resolving her concerns and working with her moving forwardThank you

Here is the contract I signed on 12/26/14.Please let me know if there is any other information you need.Thanks in advance,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Any business that charges this much money for their services should certainly have provided more than this one has.  I have acted in good faith to every one of their requests, scheduling face-to-face interviews which they have cancelled, providing them with dates I am available to meet with them or for dates, and doing everything my contract requires.  They tell me now that I can do my face-to-face interview via [redacted] or other means, but why is that an option only now after they have cancelled my face-to-face meeting several times?  Something similar happened when I first asked for my money back.  Only then did they inform me that my dating coordinator was no longer with the company and only THEN did they begin working on getting a date for me.  If I had not called them to ask why I hadn't been on any dates, who knows if I would still be waiting to hear back from the person no longer employed there.  After almost 5 months, I have very little faith in their ability to meet my needs based on my experience.  They tell me they never refund money but how can businesses just choose to not refund money when they do not hold up their end of the bargain?  This is shaping up to feel like a scam.  I have wasted precious time and energy with this issue and am ready to be finished with the whole business.  It is unacceptable business practice no matter how much a consumer pays for a service not to get what they pay for, but when you pay almost $3000, it gets more serious.  I just want my money back. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I find IJL to be disingenuous and inaccurate. Although, they set me up on two dates, there have extensive time periods of no communication or response to my inquiries. Additionally, one of the reasons I joined IJL was for their personal connection and follow up post dates and neither of these promises have fulfilled. It will 6 months on June 26th and I have still only been on 2 dates. I highly doubt I will be going on 2 additional dates by the end of my 6 month contract as promised, this company shows a true lack of customer service which they claim to excel in. And the prospective men I have been shown (which has only been a total of 5 - 2 I went on dates with, 1 a date was never arranged and 2 I rejected) have not met my standards, because I have found we have little in common with and if IJL had fulfilled their contract ((and gotten to personally know me) they would of known that. I don't recommend this service to anyone and I believe it is a scam!
Regards,
[redacted]