ikeyless, LLC

Mr [redacted] , I have reviewed your order and spoken with [redacted] , the Customer Service Representative who assisted you in obtaining the correct remote for your vehicleI apologize that you are not satisfied with the remote you received for your vehicleThe condition of the remote you described sounds different from the quality of remotes we sell and I apologize for your experience As stated on our Terms & Conditions page (https://ikeyless.com/terms/) we sell a combination of new and reconditioned remotes based on availability for various vehicles At this time we do not have any brand new remotes for your vehicleI can assure you our reconditioned remotes go through a comprehensive inspection, testing, and cleaning process to ensure they work as good as newWe would be glad to exchange your remote for another remote that is in like-new condition, or if you prefer we can arrange a return of your productPlease contact [redacted] at ###-###-#### and she would be happy to assist you with an exchange or return Best Regards, ***

Customer Ordered a CDJ for his Chrysler Town and Country on 10/7/ He called on 3/8/stating that the remote was not compatible with his vehicle, and wanted to exchange We have a day return policy, and a day exchange policy so his request to exchange was denied Upon further research the CDJ is incorrectly associated with his vehicle He will need the CDJ The price he paid for the CDJ was $39.95, and the price for the is $ To resolve this matter we can send him the CDJ 010, and refund the difference to a credit card, or we can send him CDJ remotesWe have tried reaching out to resolve this and have had no response from the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] I had asked for the company to provide a return label for the product as I feel I should not have to pay shipping twiceThey sent me an email stating I had to return the product within weeks or a refund would not be given

I am truly sorry for the experience that Ms [redacted] had with our companyThe representative that she worked with no longer is employed by iKeylessOur products should always come with a chip, so it is a complete mistake on our part that the key she received did not have oneHad she contacted us beforehand, we would have sent a replacement right out to her before having it programmedBecause she acquired the fee from the dealership, I have refunded her $back to the credit cardIf you have any questions about this, or any other review, please call me at [redacted] Best Regards, [redacted] ***Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Thank you for your assistance in resolving this complaint I am satisfied with the result and have verified that credit has been issued to me

Mr***, I apologize for the experience you had with your orderI have reviewed your order and the circumstances surrounding your complaint with our customer service manager and we have addressed your concerns with the customer service representative you worked with throughout the exchange and refund processI was able to confirm you received a refund for your purchase and I have authorized a refund of your shipping charges as wellPlease contact our customer service manager [redacted] at ###-###-#### to process the shipping refundAgain, I truly apologize and please let us know if there is anything else we can do for you Best Regards, [redacted] Office: ###-###-####

Good afternoon! Our goal is 100% satisfaction for all iKeyless customers. We are always sorry to hear about any negative experiences from our products and services. We had not received any communication from the customer prior to today's BBB complaint and have immediately reached out to... the customer by phone and email to offer a full refund. Thank you.

Revdex.com - I have contacted this customer to resolve the issue and gave him a full refund(see attached) I am hoping this can close out the case for us. Let me know if you need anything further.Thanks-

When the customer placed the order, our internal system automatically placed the order on a Fraud watch listWhen an item is on back order, a customer gets an email right away letting them know that it will ship within 1-weeksIn this case, that did not happen because of the Fraud watchWhen
the customer called in, our representative released the hold on the order, thinking it would ship that dayHe was then informed by the production department that the item was on back order and would ship by 12/Customer was not happy with that and wanted a full refundThe refund of $was processed and the order *** was canceledThis mistake was no fault of the customersWe pride ourselves on customer service at iKeyless and want to make sure everyone is satisfied
* *** *** *** *** ***

Ms***:
I apologize you have experienced problems programming the remote you purchased for your Kia SorentoI have researched the incident and spoken with ***, our Customer Service ManagerWe are more than happy to exchange your remote if it is incorrect, or you may return the remote
for a refund
I also apologize that you were sent the incorrect programming instructions for the remoteI have spoken with our Packing and Shipping department to ensure they are sending the accurate programming instructions with the remotesAdditionally, I’ve worked with our web team to update the information on the remote you purchased because there was an error on the posting and it now reflects that the remote should only be programmed by an automotive locksmith or dealership
The information you received from the locksmith you spoke to is incorrectHad you reached out to us directly after speaking with the locksmith, we would have been more than happy to assist you in troubleshooting the problems you encounteredThe FCC ID for remotes that work with a Kia Sorento are printed on a sticker that is stuck on the back of the remoteThrough use, based on the age of those remotes, the stickers tend to wear off but the inventory we stock are OEM remotes made by KiaAll of our refurbished remotes have been put through a comprehensive process that ensures they work as good as new prior to selling them
Please contact *** or our customer support team at ###-###-#### to assist in exchanging the remote you received or processing a return for a refund
Best Regards,
*** Business Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I have forwarded the correspondence that they said that they did not receive, and I will wait for the business to perform this action (refunding the amount charged for the faulty key) and, if it does, will consider this complaint resolvedRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed your order and determined there was a technical issue after your order was placed in which it didn't show in our order batch. I apologize for the inconvenience and I am working with our IT team to determine the root cause. According to my internal logs the error was discovered on...

December 17, 2014 and as soon as it was discovered a new shipping label was created and your order was shipped immediately using tracking number 94[redacted]94. The tracking for that shipment shows it was delivered to your address today. Again, I apologize for the error and that you were not notified prior to this. Please feel free to contact our Customer Support Department at ###-###-#### or [email protected] should you have any other questions or concerns.
Best Regards,
[redacted]%

Greetings, We apologize for any frustration you've experienced as a result of this transaction.  The Nissan instructions associated with your vehicle have been submitted for review, and we have also issued a 100% refund.  If you need anything else please let us know. Best...

Regards, [redacted]

This matter has been resolved with the customer. The item was sent on August 20,2015 after we received the proper documentation to move forward with her order. On August 22, 2015 a notice was left at the residence stating the item will need to be signed for and picked up at the post office. We...

received the item back from the post office on Nov 6, 2015. We reached out to the customer by email and phone and we could not  reach her. We have made arrangement to send the key back out to her and issue a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I had asked for the company to provide a return label for the product as I feel I should not have to pay shipping twice. They sent me an email stating I had to return the product within 3 weeks or a refund would not be given.

Mr. [redacted],
I apologize for the experience you had with your product and order. I have attempted to determine the reason you weren’t able to get through to our customer service team originally and have been unable to locate records for your attempted contact. Because of your circumstances I...

have authorized a refund of your product. Our customer service representative [redacted] will be reaching out to you via the contact information you provided when you placed your order. If you need to contact her directly please call her at ###-###-#### so she can issue you a RMA # and refund. Also, if you have it readily available please let her know the dates when you attempted to contact us so I can review it further to ensure this doesn’t happen in the future – customer service is our top priority! Again, I truly apologize and please let us know if there is anything else we can do for you.
Sincerely,
[redacted]

Mr. [redacted],
 
I have reviewed your order and spoken with [redacted], the Customer Service Representative who assisted you in obtaining the correct remote for your vehicle. I apologize that you are not satisfied with the remote you received for your vehicle. The condition of the remote you...

described sounds different from the quality of remotes we sell and I apologize for your experience.
 
As stated on our Terms & Conditions page (https://ikeyless.com/terms/) we sell a combination of new and reconditioned remotes based on availability for various vehicles.  At this time we do not have any brand new remotes for your vehicle. I can assure you our reconditioned remotes go through a comprehensive inspection, testing, and cleaning process to ensure they work as good as new. We would be glad to exchange your remote for another remote that is in like-new condition, or if you prefer we can arrange a return of your product. Please contact [redacted] at ###-###-#### and she would be happy to assist you with an exchange or return.
 
Best Regards,
 
[redacted]

I am truly sorry for the experience that Ms. [redacted] had with our company. The representative that she worked with no longer is employed by iKeyless. Our products should always come with a chip, so it is a complete mistake on our part that the key she received did not have one. Had she contacted us...

beforehand, we would have sent a replacement right out to her before having it programmed. Because she acquired the fee from the dealership, I have refunded her $40 back to the credit card. If you have any questions about this, or any other review, please call me at [redacted]Best Regards,[redacted]Customer Service Manager

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]