ikeyless, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have received a full refund. I find that this resolution would be satisfactory to me.  I consider this complaint resolved.
Regards,
[redacted]

Customer Ordered a CDJ 135 for his 1999 Chrysler Town and Country on 10/7/2015.  He called on 3/8/16 stating that the remote was not compatible with his vehicle, and wanted to exchange.  We have a 30 day return policy, and a 90 day exchange policy so his request to exchange was denied. ...

Upon further research the CDJ 135 is incorrectly associated with his vehicle.  He will need the CDJ 010.  The price he paid for the CDJ 135 was $39.95, and the price for the 010 is $24.95.  To resolve this matter we can send him the CDJ 010, and refund the difference to a credit card, or we can send him 2 CDJ 010 remotes. We have tried reaching out to resolve this and have had no response from the customer.

On 2/5/2016 the customer wrote into our customer support group and advised that the item they received was not able to be programmed at the dealer. We processed an RMA which detailed the instructions on how to return the item back. Once the return was received we would issue a full refund including...

the original shipping cost that the customer paid at the time of purchase. In the research I have uncovered a return label was not sent out to the customer on 2/05/201 for the defective item.  The customer did contact us on  2/26/2016 and a return label was sent for the item. USPS tracking number [redacted]. We will issue a full refund to the customer once this RMA has been processed.

Ms. [redacted],
I apologize you did not hear back from a member of our customer service team in response to the issue with the key you ordered. I have researched your order with our Customer Service Manager, Amanda, and we have been unable to locate any communication history regarding the programming...

issues your Toyota dealership was having. We would like the opportunity to assist in resolving the programming issues you encountered, or issue you a refund as requested. Please contact our Customer Service team via phone at ###-###-####, or you can directly e-mail our Customer Service Manager at [redacted]. I hope we can better serve you in the future.
Best Regards,
[redacted]

Mr. [redacted],
 
I apologize for the experience you had with your order. I have reviewed your order and the circumstances surrounding your complaint with our customer service manager and we have addressed your concerns with the customer service representative you worked with throughout the...

exchange and refund process. I was able to confirm you received a refund for your purchase and I have authorized a refund of your shipping charges as well. Please contact our customer service manager [redacted] at ###-###-#### to process the shipping refund. Again, I truly apologize and please let us know if there is anything else we can do for you.
 
Best Regards,
[redacted]
[redacted]
Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your assistance in resolving this complaint.  I am satisfied with the result and have verified that credit has been issued to me.

Good afternoon!   Our goal is 100% satisfaction for all iKeyless customers. We are always sorry to hear about any negative experiences from our products and services. We had not received any communication from the customer prior to today's Revdex.com complaint and have immediately reached out to...

the customer by phone and email to offer a full refund.   Thank you.

Mr. [redacted],
I have followed up on your order with our Customer Service Manager, [redacted] N. and she has issued a new shipping label for your return. I determined the e-mail you received which stated you had to return the product within 3 weeks or a refund would not be given was the automatic e-mail that gets sent out when a RMA is created. Please rest assured we will process your refund when your return comes in. [redacted] issued you a new shipping label which you should have received in your e-mail on 1/7/2014. The shipping labels are only able to be printed within 24 hours of being issued. If you experience problems with that shipping label, or have any other questions or concerns, please feel free to contact [redacted] N. directly at ###-###-####, ext. [redacted]. 
Best Regards,
[redacted]