Illumagen Skin Cream

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the illumagen Skin and the illumagen Eye) on a day trial basis back on 06/14/and paid the shipping and handling fees of $and $The trial expired on 06/28/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/28/$for the illumagen Skin and $for the illumagen EyeDue to no cancellation the autoship program took effectThe following month, on 07/28/the customer was charged again for the illumagen Skin in the amount of $also $for the illumagen Eye and shipped two more productsCustomer contacted our Customer Service on 08/04/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 06/28/in the amount of $and for the charge on 07/28/we will also be providing a full refund of $for the illumagen Skin for any misunderstanding when placing the orderAlong with that we will be issuing a full refund for the charge on 06/28/in amount of $and for the charge on 07/28/we will also be issuing a full refund in the amount of $for the illumagen EyeHere are the refund confirmations:$Trans ID: [redacted] dated 08/12/$Trans ID: [redacted] dated 08/12/2016.$Trans ID: [redacted] dated 08/12/2016.$Trans ID: [redacted] dated 08/12/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

On June 15th I called this business to order a productOnce I realized that the initial offer was a come on and you would continue to receive the product at a significant increased unless cancelled I decided and told the sale representative I was not interested and not to send me the offerAfter a considerable time asking to cancelled another sales person came on the line and proceeded to try to convince me to proceed with the orderAgain after a considerable amount reiterating I was not interested I was told the initial amount would be refunded within hoursIt was not When I checked days later I was told the product had already been shipped and no refund would be forthcomingIt was the most horrible experience I have ever had

To 255);"> [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.Please see the following check-out page for more information: https://illumagenskin.com/Skin/ According to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye ) on a day trial basis back on 03/06/and paid the shipping and handling fees of $and $The trial expired on 03/20/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/20/$for the Illumagen Skin and $for the Illumagen Eye and the autoship program took effectThe following month, on 04/20/the customer was charged again for both products $for the Illumagen Skin and $for the Illumagen Eye and more bottles shipped out .Additional to the trial orders the customer also added the Illumagen Vitamin C on 03/06/and was charged $for itCustomer contacted our Customer Service on 04/25/and requested for the subscription to be cancelled, which we did .We also issued a refund of 50% for any misunderstanding when ordering $for the Illumagen Skin and $for the Illumagen Eye ,which they customer had acceptedHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charges on 04/20/$for the Illumagen Skin and $for the Illumagen EyeWe will also be issuing a refund for the charges on 03/20/$for the Illumagen Skin and $for the Illumagen Eye.Here are the refund confirmations: $Trans ID: [redacted] dated 05/09/ $Trans ID: [redacted] dated 05/09/$Trans ID: [redacted] dated 05/09/ $Trans ID: [redacted] dated 05/09/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the illumagen Skin and the illumagen Eye) on a day trial basis back on 06/14/and paid the shipping and handling fees of $and $The trial expired on 06/28/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/28/$for the illumagen Skin and $for the illumagen EyeDue to no cancellation the autoship program took effectThe following month, on 07/28/the customer was charged again for the illumagen Skin in the amount of $also $for the illumagen Eye and shipped two more products Customer contacted our Customer Service on 08/04/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 06/28/in the amount of $and for the charge on 07/28/we will also be providing a full refund of $for the illumagen Skin for any misunderstanding when placing the orderAlong with that we will be issuing a full refund for the charge on 06/28/in amount of $and for the charge on 07/28/we will also be issuing a full refund in the amount of $for the illumagen EyeHere are the refund confirmations: $Trans ID: [redacted] dated 08/12/ $Trans ID: [redacted] dated 08/12/$Trans ID: [redacted] dated 08/12/$Trans ID: [redacted] dated 08/12/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye) on a day trial basis back on 07/04/and paid the shipping and handling fees of $and $The trial expired on 07/18/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/18/$for the Illumagen Skin and $for the Illumagen Eye.Due to no cancellation the autoship program took effectThe following month, on 08/17/the customer was charged again in the amount of $for the Illumagen Skin and $for the Illumagen Eye also shipped two more productsCustomer contacted our Customer Service on 08/17/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 08/17/for the Illumagen Skin in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 08/17/for the Illumagen Eye in the amount of $Here are the refund confirmations: $94.94Trans ID: [redacted] dated 09/23/ $91.94Trans ID: [redacted] dated 09/23/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, of complete refunds, would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedBut please be advised that I did not order, receive, or pay for a trial of the eye cream Regards, [redacted] -***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe refund has been confirmed and this situation is resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business has refunded my money in fullThis issue is resolved.
Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the illumagen Skin and the illumagen Eye) on a day trial basis back on 06/14/and paid the shipping and handling fees of $and $The trial expired on 06/28/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/28/$for the illumagen Skin and $for the illumagen EyeDue to no cancellation the autoship program took effectThe following month, on 07/28/the customer was charged again for the illumagen Skin in the amount of $and $for the illumagen Eye also shipped two more productsCustomer had contacted our Customer Service on 07/28/ and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.The customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

To *** ***:

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye) on a day trial basis back on 08/20/and paid the shipping and handling fees of $and $The trial expired on 09/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/03/$for the Illumagen Skin and $for the Illumagen EyeCustomer contacted our Customer Service on 09/07/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 09/03/for Illumagen Skin in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 09/03/for Illumagen Eye in the amount of $Here are the refund confirmations:
$Trans ID:*** dated 09/26/
$Trans ID:*** dated 09/26/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***:
Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes
According to our records, customer ordered our products (the illumagen Skin and the
illumagen Eye) on a day trial basis back on 06/14/and paid the shipping and handling fees of $and $The trial expired on 06/28/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/28/$for the illumagen Skin and $for the illumagen EyeDue to no cancellation the autoship program took effectThe following month, on 07/28/the customer was charged again for the illumagen Skin in the amount of $and $for the illumagen Eye also shipped two more products
Customer had contacted our Customer Service on 07/28/ and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountThe customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

To
255);">*** *** :
Thank you for mediating this consumer complaint from our customer, Case Number:***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.Please see the following check-out page for more information: https://illumagenskin.com/Skin/
According to our records, customer ordered our products (the Illumagen Skin and the
Illumagen Eye ) on a day trial basis back on 05/31/and paid the shipping and handling fees of $and $The trial expired on 06/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/14/$for the Illumagen Skin and $for the Illumagen EyeCustomer contacted our Customer Service on 06/14/and requested for the subscription to be cancelled, which we did .We also issued a refund of 35% which the customer accepted $for the Illumagen Skin and $for the Illumagen Eye.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refund for the the charges made on 06/14/$for the Illumagen Skin and $for the Illumagen EyeHere are the refund confirmations:
$Trans ID:*** dated 06/28/
$Trans ID:*** dated 06/28/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Illumagen Eye and the Illumagen Skin) on a day trial basis back on 09/28/and paid the shipping and handling fees of $and $The trial expired on 10/12/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/12/$for the Illumagen Eye and $for the Illumagen Skin.Customer contacted our Customer Service on 11/11/and requested for the subscription to be cancelled, which we didHowever, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 10/12/for Illumagen Eye in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 10/12/for Illumagen Skin in the amount of $Here are the refund confirmations:$Trans ID:*** dated 11/16/2016. $Trans ID:*** dated 11/16/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Hello,
Sorry I have be traveling, I tried to respond this case yesterday but I couldn’t do anything because it’s expiredThank you so much for assistant me on this, I have received refund from the merchantThanks again!
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution, of complete refunds, would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.But please be advised that I did not order, receive, or pay for a trial of the eye cream.
Regards,
*** ***-***

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye) on a 14 day trial basis back on 08/20/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 09/03/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/03/2016 $89.97 for the Illumagen Skin and $85.97 for the Illumagen Eye.Customer contacted our Customer Service on 09/07/2016 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 09/03/2016 for Illumagen Skin in the amount of  $89.97 for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 09/03/2016 for Illumagen Eye in the amount of  $85.97. Here are the refund confirmations:$89.97 Trans ID:[redacted] dated 09/26/2016.      $85.97 Trans ID:[redacted] dated 09/26/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the illumagen Skin and the illumagen Eye) on a 14 day trial basis back on 06/14/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 06/28/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/28/2016 $89.97 for the illumagen Skin and $85.97 for the illumagen Eye. Due to no cancellation the autoship program took effect. The following month, on 07/28/2016 the customer was charged again for the illumagen Skin in the amount of $94.94 also $91.94 for the illumagen Eye and shipped two more products. Customer contacted our Customer Service on 08/04/2016 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on  06/28/2016 in the amount of  $89.97 and for the charge on 07/28/2016 we will also be providing a full refund of $94.94 for the illumagen Skin for any     misunderstanding when placing the order. Along with that we will be issuing a full refund for the charge on 06/28/2016 in amount of $85.97 and for the charge on 07/28/2016 we will also be issuing a full refund in the amount of $91.94 for the illumagen Eye. Here are the refund confirmations:$94.94 Trans ID:[redacted] dated  08/12/2016. $91.94 Trans ID:[redacted] dated  08/12/2016.$89.97 Trans ID:[redacted] dated  08/12/2016.$85.97 Trans ID:[redacted] dated  08/12/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye) on a 14 day trial basis back on 07/04/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 07/18/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/18/2016 $89.97 for the Illumagen Skin and $85.97 for the Illumagen Eye.Due to no cancellation the autoship program took effect. The following month, on 08/17/2016 the customer was charged again in the amount of $94.94 for the Illumagen Skin and $91.94 for the Illumagen Eye also shipped two more products.Customer contacted our Customer Service on 08/17/2016 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 08/17/2016 for the Illumagen Skin in the amount of  $94.94 for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 08/17/2016 for the Illumagen Eye in the amount of  $91.94. Here are the refund confirmations:$94.94Trans ID:[redacted] dated  09/23/2016.      $91.94Trans ID:[redacted] dated 09/23/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.Please see the following check-out page for more information: https://illumagenskin.com/Skin/According to our records, customer ordered our products (the Illumagen Skin and the Illumagen Eye ) on a 14 day trial basis back on 03/06/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 03/20/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/20/2016 $89.97 for the Illumagen Skin and $85.97 for the Illumagen Eye and the autoship program took effect. The following month, on  04/20/2016 the customer was charged again for both products $94.94 for the Illumagen Skin and $91.94 for the Illumagen Eye and 2 more bottles shipped out .Additional to the trial orders the customer also added the Illumagen Vitamin C on 03/06/2016 and was charged $34.97 for it.Customer contacted our Customer Service on 04/25/2016 and requested for the subscription to be cancelled, which we did .We also issued a refund of 50% for any misunderstanding when ordering $47.47 for the Illumagen Skin and $45.97 for the Illumagen Eye ,which they customer had accepted. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charges on 04/20/2016. $47.47 for the Illumagen Skin and $45.97 for the Illumagen Eye. We will also be issuing a refund for the charges on 03/20/2016 $89.97 for the Illumagen Skin and $85.97 for the Illumagen Eye.Here are the refund confirmations:$47.47 Trans ID:[redacted] dated 05/09/2016      $45.97 Trans ID:[redacted] dated 05/09/2016$89.97 Trans ID:[redacted] dated 05/09/2016      $85.97 Trans ID:[redacted] dated 05/09/2016Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.