As regards my complaint against Best Version Media, LLC., the *** *** *** ***, contacted me offering that Best Version Media, LLC., would: (1) make the contract null and void, (2) adjust all balances due to zero, and (3) retract any negative or derogatory credit reports or statements, in exchange for my retracted my complaint against them with the Revdex.com.However, I have yet to receive a revised invoice and an official letter from Best Version Media, LLC., regarding these three (3) conditionsAs such please consider my complaint ACTIVE and in need of resolution.If you would please contact Best Version Media, LLC., to expedite this process, it would be greatly appreciated.Sincerely,*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The reply by BVM is truly disappointing as it is riddled with inaccuracies and begins with irrelevant information to the matter at hand. It seems to be an attempt to thinly veil the reckless actions and issues. The main issue is that a BVM representative independently changed ad content and ran advertisements for E-Collectique (hereinafter EC) that were not approved or contracted for (the adds included discount coupons to EC), charged EC for those ad’s and after multiple attempts trying to receive resolution from BVM, EC continues to have their concerns ignored by the company and has not been offered an appropriate resolution. FIRST – BVM brings up an ad profile and history with EC. Since EC paid for two consecutive years of advertising with BVM, E-Collectique received a business feature during the 2015 calendar year – this business feature is offered to all advertisers who advertise with BVM for two consecutive years and was not something specially done for EC. All photos provided for the business feature were the product of EC’s in house photographer and should not be something that BVM takes credit for. SECOND – In November 2016 BVM representative “[redacted]” stopped in at EC’s retail establishment to drop off the December 2016 issue and left a message with the retail manager on duty to have someone touch base with her regarding advertising with BVM in 2017. It was not at the request of EC’s business owner that EC be contacted to renew a contract for the 2017 year. This is the first time since 2015 that [redacted] made any attempt (even through she stopped in monthly) to get in touch with someone at EC regarding marketing initiatives. After a few back and fourths with EC’s General Manager, [redacted] was put in touch with EC’s Business Owner directly. In 2014, 2015 and 2016 separate and independent contracts were drafted and signed, for each year; however now BVM is claiming that a statement of intent constitutes a new contract for 2017? It is not their standard method of business practice and BV never made it c[redacted]r to EC that they had a new method for contracting each year of advertising. BVM’s ad rep [redacted] never followed up further to see if EC would be interested in any changes to a 2017 contract nor did she infer that the 2016 contract would auto-renew for 2017. There was no written agreement in place for an auto-renewal and to say that the contract auto-renewed is simply false. THIRD – BVM took a single advertisement, supplied to BVM by EC for the January 2016 issue (it is in print and easily viewable) which included a coupon with a one month expiration date; and then without effectively contacting EC, for 11 months, took that old January 2016 advertisement, independently made changes (including changing the expiration date from one month to a year) and then published it for the following 11 months. The January ad is the only ad supplied by EC to BVM during 2016 (as it was the only ad EC was made aware of a deadline for) and c[redacted]rly indicates that E-Collectique no longer was using a 1 year expiration dates on a coupons inserted in BVM advertisements). Regardless, BVM had no right to submit any ad on behalf of E-Collectique let alone submit one modified by a representative of BVM. BVM’s ad rep [redacted] did this again in January 2017 and only in 2017, was this error recognized by an associate at the retail establishment who brought it to the attention of the business owner. BVM admits to sending representatives in to drop off monthly publications to the retail establishment but never once did a BVM rep ask to speak with someone regarding ad changes, or mentioned that they were not receiving responses to their monthly requests for new “customer supplied ads” as designated by the contract. BVM claims to have been sending email notifications to an email address of someone who left the company in late 2015 – her [redacted]ving was known to [redacted]. EC does not have access to that email account nor did they have access in 2016. We reiterate, nothing gave BVM’s ad representative the right to independently make changes to EC’s advertisements and publish them as though they were provided or approved “customer supplied ads”. [redacted] admitted to making these changes to EC’s advertisements in an email dated January 4, 2017 at 3:59 pm and apologized for doing so (documentation can be provided on request). Historically (2015) EC provided a years worth of advertising at one time but in 2016 as EC developed a progressive imagery team EC chose to supply their advertisements monthly to BVM with updated imagery and only one month expiration dates (as showcased in the January ad). However EC was deprived of this due to BVM not making contact with EC regarding deadlines and the collection of customer supplied ads. EC also was not offered the option of not running coupons in their advertisements. Basically BVM decided to discount EC’s merchandise without approval. It would have been better for no ad to run then for BVM to have run unapproved advertisements that they created on behalf of EC with discount coupons. [As an aside in 2015 EC’s business owner had to approach the BVM ad reps “[redacted] & [redacted]” and ask them not to use old coupons while shopping in the establishment as they had extra older magazine copies and would pull the ads to use the coupons as they saw fit – they were abusing the coupons back before [redacted] began issuing through BVM print her own coupons for EC – witnesses can be provided upon request]. FOURTH – There is a specific field on the 2016 BVM contract for an email address to be provided by the client. This field was left blank by the BVM representative (who filled out select other fields in the contract) as it was not agreed to be the sole method of contact with EC nor was there an agreement over exclusive contact through a specific email address that BVM historically may have had on file. The email mention is nothing more than an excuse by BVM. BVM has the ability to call or discuss any advertising requests, deadlines, etc. in person but never made the initiative to do so (until the question of “renewal” came up in November 2016 for the 2017 year). FIFTH – It is not an EC retail employee’s job to put into question the details of the governing business’s advertisements and for BVM to state that it was known to EC that these ads were being run with changes made by BVM is presumptuous. SIXTH – BVM admits to have acted independently in January 2017 by yet again recycling the January 2016 ad with an extended expiration date of a new full calendar year. BVM had no right to print this advertisement on behalf of EC as there was no contract in place to do so and if they were following the 2016 contract then they violated that contract by not acquiring a “customer supplied ad”. BVM now had knowingly used new channels for contact with EC, though the phone and email discussion regarding the intent to renew in 2017, (owner’s direct email address, phone, and could have stopped by in person to discuss) but again took no initiative to have a contract completed for the 2017 ad year, collect a “customer supplied ad” for 2017 and again independently decide that they would run an old recycled ad from 2016 with yet another coupon and a year long expiration date on said coupon. EC now and for the next year must discount merchandise that they otherwise would not have discounted because these coupons were published without authorization to do so. EC again would like to take this opportunity to reiterate that the last “customer supplied ad” sent to BVM for print in January 2016 had only a one-month expiration date and not a year. It is beyond frustrating to have to defend all of these points again and blatant lies by BVM. EC has documented proof of all of the above and will gladly supply it upon request. BVM has neglected to address the request for a refund during the months that BVM unilaterally ran ads on behalf of EC. We still are looking for resolution and hoping that BVM will work with EC to make EC whole again.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has agreed to cancel the contract.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This client is not being honest. Our representative did not tell this client they would be the only business of its type in the magazine. The representative in question is extremely honest and had nothing to apologize for. He has been professional at all times with this client....
When he was called into a meeting with this client he was berated and treated in a hostile manner despite the fact that he had done nothing wrong. It is unfortunate that this client has resorted to these underhanded tactics.
We are sorry this client did not have a pleasant experience with us. We have thousands of clients and are happy to report that the vast, vast majority of clients absolutely love our magazines and the advertising they receive in them. We are also glad to say that we have resolved any...
Dear Revdex.com,We am interested in your take on this complaint. The situation described by the person is interesting. Here are notes:1. [redacted] was, at the time of the contract, the authorized agent of the contract. ALL of our materials have Best Version Media all over them. This includes the...
contract and all of our sales materials. They are boldly pronounced and directly sold as BVM. The contract was not a bait and switch unless the client literally did not watch any of the presentation, look at the contract, read it or even glance at it. Let alone did he/she listen to the presentation including our video. It is literally in every way, even by the least qualified individual, impossible to not know the contract is with BVM. If you go to our website bestversionmedia.com you will see how the magazines are clearly branded as BVM. The presentation itself is even more direct on that matter. 2. [redacted] was with us but moved on. We have very low attrition but we are a company, and as with all companies, we have some. In this case, [redacted] was replaced. 3. The magazine was for a short period of time named [redacted]. Our contract allows for changes to magazines to take place but assures the same circulation. 4. In this case, the circulation was not changed, the audience remained the same and the title was slightly altered to [redacted] Magazine in order to better capture essence of the market for advertisers and readers based on our model. This does not alter the essence or content of the magazine whatsoever. 5. Therefore the point of contention that the advertiser is using to get out of the contract is the fact that the word [redacted] is inserted in the title. That word does not distract for the Luxury Living part or change the feel> Had we changed the name to [redacted], we would see the point but this is not valid. We find this to be a disingenuous attempt to break a valid agreement and nothing more. The advertising was not sold based on the title of the magazine, rather it was based on the market and the way we reach the market. We don't find it just or fair to allow the client out of the contract. The only reason we would is based on the bully pulpit the Revdex.com provides and the desire to avoid further discussion. On the merits of the issue, the client has none. We have 200 magazines in North America, millions of readers and many thousands of clients. This is rare. How would you advise we handle the situation in order to keep the status we have with the Revdex.com and to be fair to our contracts that we have a right to maintain. Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This has been resolved. I received my refund from the company today. I am now satisfied with the end result.Thank you for your help in this matter.
Dear [redacted],Paul L[redacted] from our office called you today and left a message. We need more information in order to assist you. On the surface, it appears that we have honored all aspects of our contract with you and that you are basing your complaint on subjective dislikes about the magazine. We make...
no claims about the number of referrals you will receive when sponsoring one of our magazines and we clearly state that we have editorial rights when submissions are made. We provide costs and durations when you sign the contract. If there is something more to the situation please call Paul on the number he provided in his voicemail. We would like to find an amicable solution satisfactory to all parties. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The client is right in one area. I did write one email to the salesman [redacted] and told him he was shady, and did you one curse word. That was all. I have the email if you would like to see it. It was not what they said it was. I also never ever left a bad voicemail message. If so, they should prove it. It never happened. They are lying again. Not true at all. As I stated early, [redacted] told me to not worry about the contract. So he didn't have to come back, he said sign it and if you want to cancel or discuss it with me, let him know. He is very dishonest, shady used car salesman like. I do not accept their terms and canceled in enough time. They seem extremely hard up to try and drag this further. Why would they want me to advertise with them if I don't want to? Shady people. Seem like they have poor ethics, integrity and not honest. Almost like the people who pray on elderly people. What is the best way to handle this going forward with Revdex.com?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Mr. [redacted]'s actions do not keep with the spirit of the agreement; he has not delivered what was promised during the sales pitch. Therefore Drucks Sudden Service requests termination of the advertising contract with Best Version Media effective February 9, 2017. We expect any money paid in excess to be refunded. If Best Version Media cannot agree to these terms, then we request an ad presence no smaller than that of our competitor's for the remainder of the contract.
Regards,
[redacted]
It is unfortunate that this client has resorted to ugly, profane attacks. He has done this because he has no legal or moral justification for his position. He left a profanity-laced voicemail for us on May 27, 2016. Apparently he doesn't remember it but we have the recording. We have tried working with this client to the best of our ability but he will not have it. That's unfortunate. However, despite his conduct we remain willing and able to provide high quality advertising for him in our magazine.
This client bought her father’s business. The business has a contract with us to run advertising in one of our monthly magazines. In fact, she signed the contract while she worked for her father. The contract goes with the business, which she now owns. This client received a...
substantial discount in return for a one-year commitment. This client now wants the benefit of the discount for the months of advertising that have run, but does not want to honor the commitment that comes with it. That is fundamentally unjust.
We have been working on this issue with our client for multiple weeks now through numerous telephone calls and emails. Unfortunately, the client appears to be making a desperate attempt to get out of its contract—despite the fact that BVM has lived up to its end of the contract and has run...
high-quality ads for the client every month in a beautiful magazine. We will address each point raised by the client: 1. The client claims that the magazine would distributed in the entire Sunset Beach area. This is not true. The ad agreement says “AREA: Sunset Beach, NC” but that does not mean that every single home in Sunset Beach is covered. The magazine is being distributed consistent with the exact words of the contract—it is being distributed in the Sunset Beach, NC area. Our sales representative specifically told the client what neighborhoods were covered, and the specific number of homes the magazine is sent to. She provided a “leave behind” that she leaves with each and every client she visits with this information. There was no ambiguity as to where the magazine would be distributed. 2. The client claims that the ads that have been run are crooked. This is not true. The ad is straight and, as an attention getting device, the name “Wholesale Flooring” is set at an angle. This was intentional. Furthermore, this ad was sent to the client for proofing before the ad ever ran and the client did not respond. Pursuant to the contract, “Client agrees that all ad proofs sent by BVM or its agent to Client shall be deemed approved unless Client notifies BVM in writing of any objections or changes within 3 business days of the proof being sent to Client….” The ad was thus deemed approved. That said, the ad has been redesigned per the client’s request for future publications. 3. An email was sent to the client before any ads were run giving them the exact dimensions of the ad. The client was given the choice to switch to an interior ad that covered an entire page. The client declined and said they still wanted the back cover—fully knowing the exact dimensions of the ad. 4. The client claims that it thought it was signing a contract for 3 months of ads. This is not true based on the plain terms of the contract. On the front page of the ad agreement, which the client signed, it specifically states “36 months” for the number of months for the contract. There is nothing ambiguous about this. In fact, we know the client knew it was a 36-month contract because that was part of the negotiation that earned the client the maximum advertising discount we offer. The client even told our representative that they would sign a 4-year contract if they could a better rate (however, we don’t do 4 year contracts). In the end, BVM is willing work with a client with their concerns. However, the contract needs to be honored. We have done so and we expect our client to do the same.
I have explained to this company that they are in violation of a future services agreement. When I brought the statute that applies to this contract, they stated that it did not apply because it was a business to business contract. I do not own a business, nor am I an independent contractor. Now, they've declared a totally different reasoning to you. They listed the contract under Apple Sport Imports, even though I'm not authorized to sign any contracts through the business. Advertising is a future service, and that is where I found that they didn't comply. It states that you can cancel a future services contract at any point leading up to the time of contract start date or within two weeks after, which I did
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please find attached a spread sheet used by [redacted] ( the Seles representative of Best Version Media) that she has used while she was briefly explaining the terms of the agreement. It is hand written by [redacted] herself and Clearly does not show that payments supposed to be monthly. It only shows that there is a charge of 587 for 3 years, as she also verbally explained to me. The contract was prepared by her afterwards and presented to me after I was told it is going to be a 587 for 3 years ( NOT monthly of 587 for 3 years term contract term!) Trusting [redacted] and her prior explanations I was asked to quickly sign the agreement without even having a slight doubt that information provided by the sales representative of Best Version Media would be misleading or untrue. I underline again that I have reported this incident as soon as I was charged with the second month charge ( thinking that the first payment was a prepayment in full for the entire 3 years ) and obviously I would not be placing a complaint about this situation if I was explained properly that the charges are monthly. A person trying to back away from a contract is unlikely backing up right after signing a contract but sometime down the road. I have reported this issue to [redacted] demanding explanation right away and was turned down by both [redacted] and Best Version Media. As a matter of fact Best Version Media head office did not even attempt to contact me to hear my side of the story, they did issue however a threatening letter from they lawyer demanding future payments, hence I find BVM customer service very poor and find BVM having a poor and unfair business practices. I am a victim of a scam here and feel taken advantage of by a big company that chooses to threaten its clients with Lawyers rather than recognize misunderstanding and try to have it resolved in a fair way. Any good ,reputable company would have some trust in its clients complaint and would show care for its customers instead blindingly believing an untrue story of its ( commission based pay) sales representative. I would never do business with BVM and will definitely spread the word about what kind of sales scam they are.
Regards,
[redacted]
This client has been treated respectfully every step of the way. She signed an ad agreement for 12 months of advertising (at a discount too) and now refuses to honor the contract she signed. We are more than willing to work with her but she has refused cooperate with us in any way....
If anything, we should file a Revdex.com complaint against her company for refusing to honor a contract they signed. But won't do that because that's not how we operate.
This client signed a valid and enforceable contract to advertise in one of our monthly magazines for 36 months. The client chose the 36-month option because it would give her the greatest discount on advertising. At no time was the client told that the contract was cancellable or not binding. Like most businesses, we make decisions based on the expectation that our clients will live up to the legal promises they have made according to the terms of the contracts they sign. We have worked tirelessly with this client to satisfy her. We assisted her in redesigning her ad at no charge. We gave this client a cover story to increase her visibility at no charge. We also gave this client the opportunity to write “expert” articles for the magazine at no charge (this is normally a large up-charge for “expert” clients). She said she was “too busy” to write any articles. We know based on experience that these expert articles help boost a client’s credibility and visibility in the area. We believe we have gone above and beyond to please this client. It is unfortunate that this client is not happy but we have more than upheld our end of the bargain. Our magazines are full color, beautifully designed, and bring stories and content to local neighborhoods that our readers love. This is exactly what advertisers want and the vast, vast majority of our advertisers are extremely pleased with their advertising.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There are many legal ways to back out of a contract. I gave notice in writing before print started. The magazine has not even started printing yet. I was tricked into signing a contract. "Sign my screen if you are a little interest," and then a contract appeared, "now you are with us 12 months I will email you a copy of the contract." This was signed under duress and FALSE pretense. Furthermore this company knows I do not want to advertise and have now attempted (unsuccessfully) to charge my card. What a bunch of scammers. I won't be responding to Revdex.com any further. I will be filing a class action law suit. This one be the last dealings they have with me.
Regards,
[redacted]
Dear Revdex.com,We did follow through. And I personally confirmed as promised, that her obligation was free and clear. I am not certain as to why this is continuing after I provided that confirmation. After seeing this, we sent an aditional email. See below:[redacted]1:04 PM (2 minutes ago)to [redacted],This contract was canceled ten days when you spoke with [redacted]. As he confirmed, there is no damage to your credit record. Please use this e-mail as confirmation that your contract is complete and no monies are owed.Note [redacted]'s confirmation below. Please send confirmation you have removed your Revdex.com complaint as promised.Thanks,[redacted]---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Mar 6, 2015 at 1:01 PMSubject: Fwd: Best Version Media Invoice for Contract #[redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Feb 27, 2015 at 3:28 PMSubject: Re: Best Version Media Invoice for Contract #[redacted]To: [redacted]Cc: [redacted]Hi [redacted],Our position hasn't changed. I mentioned that some things may already be in motion and that you can ignore them. The invoice can be ignored and I have been advised that your credit has not been effected (or reported). So you are free of the obligation. Thanks,[redacted] On Fri, Feb 27, 2015 at 3:26 PM, [redacted] wrote:RE: [redacted] / Best Version Media, LLC., Contract No. [redacted] Ad agreement dispute and Revdex.com Wisconsin ResolutionDear Mr. [redacted],I have just received the attached invoice today from your company, Best Version Media, LLC., and specifically, from [redacted], in Accounts Receivable. Also, I have yet to receive any documentation from you regarding our recent phone conversation, and your offer to null and void this ad agreement along with any outstanding charges; and Best Version Media, LLC.'s, complete cooperation in ceasing of any and all collection reporting to credit bureaus or agencies, and their immediate cooperation in correcting any previously reported credit information to reflect the null and void contract and zero (0) balance due. Please be so kind as to advise me if your position on this matter has changed. Very sincerely, [redacted]
[redacted]
[redacted] ---------- Forwarded message ----------From: [redacted]Date: Fri, Feb 27, 2015 at 2:56 PMSubject: Best Version Media Invoice for Contract #[redacted]To: [redacted]Cc: [redacted]Dear [redacted],Attached is an invoice for your due balance. In order to keep your account in good standing and to avoid late charges or collection notices, please remit the full payment immediately.If you have already made payment and feel this notice has been sent in error, please let me know.Best Version Media greatly values and appreciates your business. Thank you for your support in helping us "Bring [redacted] Together!"Sincerely,[redacted]
As regards my complaint against Best Version Media, LLC., the *** *** *** ***, contacted me offering that Best Version Media, LLC., would: (1) make the contract null and void, (2) adjust all balances due to zero, and (3) retract any negative or derogatory credit reports or statements, in exchange for my retracted my complaint against them with the Revdex.com.However, I have yet to receive a revised invoice and an official letter from Best Version Media, LLC., regarding these three (3) conditionsAs such please consider my complaint ACTIVE and in need of resolution.If you would please contact Best Version Media, LLC., to expedite this process, it would be greatly appreciated.Sincerely,*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The reply by BVM is truly disappointing as it is riddled with inaccuracies and begins with irrelevant information to the matter at hand. It seems to be an attempt to thinly veil the reckless actions and issues. The main issue is that a BVM representative independently changed ad content and ran advertisements for E-Collectique (hereinafter EC) that were not approved or contracted for (the adds included discount coupons to EC), charged EC for those ad’s and after multiple attempts trying to receive resolution from BVM, EC continues to have their concerns ignored by the company and has not been offered an appropriate resolution. FIRST – BVM brings up an ad profile and history with EC. Since EC paid for two consecutive years of advertising with BVM, E-Collectique received a business feature during the 2015 calendar year – this business feature is offered to all advertisers who advertise with BVM for two consecutive years and was not something specially done for EC. All photos provided for the business feature were the product of EC’s in house photographer and should not be something that BVM takes credit for. SECOND – In November 2016 BVM representative “[redacted]” stopped in at EC’s retail establishment to drop off the December 2016 issue and left a message with the retail manager on duty to have someone touch base with her regarding advertising with BVM in 2017. It was not at the request of EC’s business owner that EC be contacted to renew a contract for the 2017 year. This is the first time since 2015 that [redacted] made any attempt (even through she stopped in monthly) to get in touch with someone at EC regarding marketing initiatives. After a few back and fourths with EC’s General Manager, [redacted] was put in touch with EC’s Business Owner directly. In 2014, 2015 and 2016 separate and independent contracts were drafted and signed, for each year; however now BVM is claiming that a statement of intent constitutes a new contract for 2017? It is not their standard method of business practice and BV never made it c[redacted]r to EC that they had a new method for contracting each year of advertising. BVM’s ad rep [redacted] never followed up further to see if EC would be interested in any changes to a 2017 contract nor did she infer that the 2016 contract would auto-renew for 2017. There was no written agreement in place for an auto-renewal and to say that the contract auto-renewed is simply false. THIRD – BVM took a single advertisement, supplied to BVM by EC for the January 2016 issue (it is in print and easily viewable) which included a coupon with a one month expiration date; and then without effectively contacting EC, for 11 months, took that old January 2016 advertisement, independently made changes (including changing the expiration date from one month to a year) and then published it for the following 11 months. The January ad is the only ad supplied by EC to BVM during 2016 (as it was the only ad EC was made aware of a deadline for) and c[redacted]rly indicates that E-Collectique no longer was using a 1 year expiration dates on a coupons inserted in BVM advertisements). Regardless, BVM had no right to submit any ad on behalf of E-Collectique let alone submit one modified by a representative of BVM. BVM’s ad rep [redacted] did this again in January 2017 and only in 2017, was this error recognized by an associate at the retail establishment who brought it to the attention of the business owner. BVM admits to sending representatives in to drop off monthly publications to the retail establishment but never once did a BVM rep ask to speak with someone regarding ad changes, or mentioned that they were not receiving responses to their monthly requests for new “customer supplied ads” as designated by the contract. BVM claims to have been sending email notifications to an email address of someone who left the company in late 2015 – her [redacted]ving was known to [redacted]. EC does not have access to that email account nor did they have access in 2016. We reiterate, nothing gave BVM’s ad representative the right to independently make changes to EC’s advertisements and publish them as though they were provided or approved “customer supplied ads”. [redacted] admitted to making these changes to EC’s advertisements in an email dated January 4, 2017 at 3:59 pm and apologized for doing so (documentation can be provided on request). Historically (2015) EC provided a years worth of advertising at one time but in 2016 as EC developed a progressive imagery team EC chose to supply their advertisements monthly to BVM with updated imagery and only one month expiration dates (as showcased in the January ad). However EC was deprived of this due to BVM not making contact with EC regarding deadlines and the collection of customer supplied ads. EC also was not offered the option of not running coupons in their advertisements. Basically BVM decided to discount EC’s merchandise without approval. It would have been better for no ad to run then for BVM to have run unapproved advertisements that they created on behalf of EC with discount coupons. [As an aside in 2015 EC’s business owner had to approach the BVM ad reps “[redacted] & [redacted]” and ask them not to use old coupons while shopping in the establishment as they had extra older magazine copies and would pull the ads to use the coupons as they saw fit – they were abusing the coupons back before [redacted] began issuing through BVM print her own coupons for EC – witnesses can be provided upon request]. FOURTH – There is a specific field on the 2016 BVM contract for an email address to be provided by the client. This field was left blank by the BVM representative (who filled out select other fields in the contract) as it was not agreed to be the sole method of contact with EC nor was there an agreement over exclusive contact through a specific email address that BVM historically may have had on file. The email mention is nothing more than an excuse by BVM. BVM has the ability to call or discuss any advertising requests, deadlines, etc. in person but never made the initiative to do so (until the question of “renewal” came up in November 2016 for the 2017 year). FIFTH – It is not an EC retail employee’s job to put into question the details of the governing business’s advertisements and for BVM to state that it was known to EC that these ads were being run with changes made by BVM is presumptuous. SIXTH – BVM admits to have acted independently in January 2017 by yet again recycling the January 2016 ad with an extended expiration date of a new full calendar year. BVM had no right to print this advertisement on behalf of EC as there was no contract in place to do so and if they were following the 2016 contract then they violated that contract by not acquiring a “customer supplied ad”. BVM now had knowingly used new channels for contact with EC, though the phone and email discussion regarding the intent to renew in 2017, (owner’s direct email address, phone, and could have stopped by in person to discuss) but again took no initiative to have a contract completed for the 2017 ad year, collect a “customer supplied ad” for 2017 and again independently decide that they would run an old recycled ad from 2016 with yet another coupon and a year long expiration date on said coupon. EC now and for the next year must discount merchandise that they otherwise would not have discounted because these coupons were published without authorization to do so. EC again would like to take this opportunity to reiterate that the last “customer supplied ad” sent to BVM for print in January 2016 had only a one-month expiration date and not a year. It is beyond frustrating to have to defend all of these points again and blatant lies by BVM. EC has documented proof of all of the above and will gladly supply it upon request. BVM has neglected to address the request for a refund during the months that BVM unilaterally ran ads on behalf of EC. We still are looking for resolution and hoping that BVM will work with EC to make EC whole again.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has agreed to cancel the contract.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This client is not being honest. Our representative did not tell this client they would be the only business of its type in the magazine. The representative in question is extremely honest and had nothing to apologize for. He has been professional at all times with this client....
When he was called into a meeting with this client he was berated and treated in a hostile manner despite the fact that he had done nothing wrong. It is unfortunate that this client has resorted to these underhanded tactics.
We are sorry this client did not have a pleasant experience with us. We have thousands of clients and are happy to report that the vast, vast majority of clients absolutely love our magazines and the advertising they receive in them. We are also glad to say that we have resolved any...
issues with this client.
Dear Revdex.com,We am interested in your take on this complaint. The situation described by the person is interesting. Here are notes:1. [redacted] was, at the time of the contract, the authorized agent of the contract. ALL of our materials have Best Version Media all over them. This includes the...
contract and all of our sales materials. They are boldly pronounced and directly sold as BVM. The contract was not a bait and switch unless the client literally did not watch any of the presentation, look at the contract, read it or even glance at it. Let alone did he/she listen to the presentation including our video. It is literally in every way, even by the least qualified individual, impossible to not know the contract is with BVM. If you go to our website bestversionmedia.com you will see how the magazines are clearly branded as BVM. The presentation itself is even more direct on that matter. 2. [redacted] was with us but moved on. We have very low attrition but we are a company, and as with all companies, we have some. In this case, [redacted] was replaced. 3. The magazine was for a short period of time named [redacted]. Our contract allows for changes to magazines to take place but assures the same circulation. 4. In this case, the circulation was not changed, the audience remained the same and the title was slightly altered to [redacted] Magazine in order to better capture essence of the market for advertisers and readers based on our model. This does not alter the essence or content of the magazine whatsoever. 5. Therefore the point of contention that the advertiser is using to get out of the contract is the fact that the word [redacted] is inserted in the title. That word does not distract for the Luxury Living part or change the feel> Had we changed the name to [redacted], we would see the point but this is not valid. We find this to be a disingenuous attempt to break a valid agreement and nothing more. The advertising was not sold based on the title of the magazine, rather it was based on the market and the way we reach the market. We don't find it just or fair to allow the client out of the contract. The only reason we would is based on the bully pulpit the Revdex.com provides and the desire to avoid further discussion. On the merits of the issue, the client has none. We have 200 magazines in North America, millions of readers and many thousands of clients. This is rare. How would you advise we handle the situation in order to keep the status we have with the Revdex.com and to be fair to our contracts that we have a right to maintain. Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This has been resolved. I received my refund from the company today. I am now satisfied with the end result.Thank you for your help in this matter.
Dear [redacted],Paul L[redacted] from our office called you today and left a message. We need more information in order to assist you. On the surface, it appears that we have honored all aspects of our contract with you and that you are basing your complaint on subjective dislikes about the magazine. We make...
no claims about the number of referrals you will receive when sponsoring one of our magazines and we clearly state that we have editorial rights when submissions are made. We provide costs and durations when you sign the contract. If there is something more to the situation please call Paul on the number he provided in his voicemail. We would like to find an amicable solution satisfactory to all parties. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The client is right in one area. I did write one email to the salesman [redacted] and told him he was shady, and did you one curse word. That was all. I have the email if you would like to see it. It was not what they said it was. I also never ever left a bad voicemail message. If so, they should prove it. It never happened. They are lying again. Not true at all. As I stated early, [redacted] told me to not worry about the contract. So he didn't have to come back, he said sign it and if you want to cancel or discuss it with me, let him know. He is very dishonest, shady used car salesman like. I do not accept their terms and canceled in enough time. They seem extremely hard up to try and drag this further. Why would they want me to advertise with them if I don't want to? Shady people. Seem like they have poor ethics, integrity and not honest. Almost like the people who pray on elderly people. What is the best way to handle this going forward with Revdex.com?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Mr. [redacted]'s actions do not keep with the spirit of the agreement; he has not delivered what was promised during the sales pitch. Therefore Drucks Sudden Service requests termination of the advertising contract with Best Version Media effective February 9, 2017. We expect any money paid in excess to be refunded. If Best Version Media cannot agree to these terms, then we request an ad presence no smaller than that of our competitor's for the remainder of the contract.
Regards,
[redacted]
It is unfortunate that this client has resorted to ugly, profane attacks. He has done this because he has no legal or moral justification for his position. He left a profanity-laced voicemail for us on May 27, 2016. Apparently he doesn't remember it but we have the recording. We have tried working with this client to the best of our ability but he will not have it. That's unfortunate. However, despite his conduct we remain willing and able to provide high quality advertising for him in our magazine.
This client bought her father’s business. The business has a contract with us to run advertising in one of our monthly magazines. In fact, she signed the contract while she worked for her father. The contract goes with the business, which she now owns. This client received a...
substantial discount in return for a one-year commitment. This client now wants the benefit of the discount for the months of advertising that have run, but does not want to honor the commitment that comes with it. That is fundamentally unjust.
We have been working on this issue with our client for multiple weeks now through numerous telephone calls and emails. Unfortunately, the client appears to be making a desperate attempt to get out of its contract—despite the fact that BVM has lived up to its end of the contract and has run...
high-quality ads for the client every month in a beautiful magazine. We will address each point raised by the client: 1. The client claims that the magazine would distributed in the entire Sunset Beach area. This is not true. The ad agreement says “AREA: Sunset Beach, NC” but that does not mean that every single home in Sunset Beach is covered. The magazine is being distributed consistent with the exact words of the contract—it is being distributed in the Sunset Beach, NC area. Our sales representative specifically told the client what neighborhoods were covered, and the specific number of homes the magazine is sent to. She provided a “leave behind” that she leaves with each and every client she visits with this information. There was no ambiguity as to where the magazine would be distributed. 2. The client claims that the ads that have been run are crooked. This is not true. The ad is straight and, as an attention getting device, the name “Wholesale Flooring” is set at an angle. This was intentional. Furthermore, this ad was sent to the client for proofing before the ad ever ran and the client did not respond. Pursuant to the contract, “Client agrees that all ad proofs sent by BVM or its agent to Client shall be deemed approved unless Client notifies BVM in writing of any objections or changes within 3 business days of the proof being sent to Client….” The ad was thus deemed approved. That said, the ad has been redesigned per the client’s request for future publications. 3. An email was sent to the client before any ads were run giving them the exact dimensions of the ad. The client was given the choice to switch to an interior ad that covered an entire page. The client declined and said they still wanted the back cover—fully knowing the exact dimensions of the ad. 4. The client claims that it thought it was signing a contract for 3 months of ads. This is not true based on the plain terms of the contract. On the front page of the ad agreement, which the client signed, it specifically states “36 months” for the number of months for the contract. There is nothing ambiguous about this. In fact, we know the client knew it was a 36-month contract because that was part of the negotiation that earned the client the maximum advertising discount we offer. The client even told our representative that they would sign a 4-year contract if they could a better rate (however, we don’t do 4 year contracts). In the end, BVM is willing work with a client with their concerns. However, the contract needs to be honored. We have done so and we expect our client to do the same.
I have explained to this company that they are in violation of a future services agreement. When I brought the statute that applies to this contract, they stated that it did not apply because it was a business to business contract. I do not own a business, nor am I an independent contractor. Now, they've declared a totally different reasoning to you. They listed the contract under Apple Sport Imports, even though I'm not authorized to sign any contracts through the business. Advertising is a future service, and that is where I found that they didn't comply. It states that you can cancel a future services contract at any point leading up to the time of contract start date or within two weeks after, which I did
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please find attached a spread sheet used by [redacted] ( the Seles representative of Best Version Media) that she has used while she was briefly explaining the terms of the agreement. It is hand written by [redacted] herself and Clearly does not show that payments supposed to be monthly. It only shows that there is a charge of 587 for 3 years, as she also verbally explained to me. The contract was prepared by her afterwards and presented to me after I was told it is going to be a 587 for 3 years ( NOT monthly of 587 for 3 years term contract term!) Trusting [redacted] and her prior explanations I was asked to quickly sign the agreement without even having a slight doubt that information provided by the sales representative of Best Version Media would be misleading or untrue. I underline again that I have reported this incident as soon as I was charged with the second month charge ( thinking that the first payment was a prepayment in full for the entire 3 years ) and obviously I would not be placing a complaint about this situation if I was explained properly that the charges are monthly. A person trying to back away from a contract is unlikely backing up right after signing a contract but sometime down the road. I have reported this issue to [redacted] demanding explanation right away and was turned down by both [redacted] and Best Version Media. As a matter of fact Best Version Media head office did not even attempt to contact me to hear my side of the story, they did issue however a threatening letter from they lawyer demanding future payments, hence I find BVM customer service very poor and find BVM having a poor and unfair business practices. I am a victim of a scam here and feel taken advantage of by a big company that chooses to threaten its clients with Lawyers rather than recognize misunderstanding and try to have it resolved in a fair way. Any good ,reputable company would have some trust in its clients complaint and would show care for its customers instead blindingly believing an untrue story of its ( commission based pay) sales representative. I would never do business with BVM and will definitely spread the word about what kind of sales scam they are.
Regards,
[redacted]
This client has been treated respectfully every step of the way. She signed an ad agreement for 12 months of advertising (at a discount too) and now refuses to honor the contract she signed. We are more than willing to work with her but she has refused cooperate with us in any way....
If anything, we should file a Revdex.com complaint against her company for refusing to honor a contract they signed. But won't do that because that's not how we operate.
This client signed a valid and enforceable contract to advertise in one of our monthly magazines for 36 months. The client chose the 36-month option because it would give her the greatest discount on advertising. At no time was the client told that the contract was cancellable or not binding. Like most businesses, we make decisions based on the expectation that our clients will live up to the legal promises they have made according to the terms of the contracts they sign. We have worked tirelessly with this client to satisfy her. We assisted her in redesigning her ad at no charge. We gave this client a cover story to increase her visibility at no charge. We also gave this client the opportunity to write “expert” articles for the magazine at no charge (this is normally a large up-charge for “expert” clients). She said she was “too busy” to write any articles. We know based on experience that these expert articles help boost a client’s credibility and visibility in the area. We believe we have gone above and beyond to please this client. It is unfortunate that this client is not happy but we have more than upheld our end of the bargain. Our magazines are full color, beautifully designed, and bring stories and content to local neighborhoods that our readers love. This is exactly what advertisers want and the vast, vast majority of our advertisers are extremely pleased with their advertising.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There are many legal ways to back out of a contract. I gave notice in writing before print started. The magazine has not even started printing yet. I was tricked into signing a contract. "Sign my screen if you are a little interest," and then a contract appeared, "now you are with us 12 months I will email you a copy of the contract." This was signed under duress and FALSE pretense. Furthermore this company knows I do not want to advertise and have now attempted (unsuccessfully) to charge my card. What a bunch of scammers. I won't be responding to Revdex.com any further. I will be filing a class action law suit. This one be the last dealings they have with me.
Regards,
[redacted]
Dear Revdex.com,We did follow through. And I personally confirmed as promised, that her obligation was free and clear. I am not certain as to why this is continuing after I provided that confirmation. After seeing this, we sent an aditional email. See below:[redacted]1:04 PM (2 minutes ago)to [redacted],This contract was canceled ten days when you spoke with [redacted]. As he confirmed, there is no damage to your credit record. Please use this e-mail as confirmation that your contract is complete and no monies are owed.Note [redacted]'s confirmation below. Please send confirmation you have removed your Revdex.com complaint as promised.Thanks,[redacted]---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Mar 6, 2015 at 1:01 PMSubject: Fwd: Best Version Media Invoice for Contract #[redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Feb 27, 2015 at 3:28 PMSubject: Re: Best Version Media Invoice for Contract #[redacted]To: [redacted]Cc: [redacted]Hi [redacted],Our position hasn't changed. I mentioned that some things may already be in motion and that you can ignore them. The invoice can be ignored and I have been advised that your credit has not been effected (or reported). So you are free of the obligation. Thanks,[redacted] On Fri, Feb 27, 2015 at 3:26 PM, [redacted] wrote:RE: [redacted] / Best Version Media, LLC., Contract No. [redacted] Ad agreement dispute and Revdex.com Wisconsin ResolutionDear Mr. [redacted],I have just received the attached invoice today from your company, Best Version Media, LLC., and specifically, from [redacted], in Accounts Receivable. Also, I have yet to receive any documentation from you regarding our recent phone conversation, and your offer to null and void this ad agreement along with any outstanding charges; and Best Version Media, LLC.'s, complete cooperation in ceasing of any and all collection reporting to credit bureaus or agencies, and their immediate cooperation in correcting any previously reported credit information to reflect the null and void contract and zero (0) balance due. Please be so kind as to advise me if your position on this matter has changed. Very sincerely, [redacted]
[redacted]
[redacted] ---------- Forwarded message ----------From: [redacted]Date: Fri, Feb 27, 2015 at 2:56 PMSubject: Best Version Media Invoice for Contract #[redacted]To: [redacted]Cc: [redacted]Dear [redacted],Attached is an invoice for your due balance. In order to keep your account in good standing and to avoid late charges or collection notices, please remit the full payment immediately.If you have already made payment and feel this notice has been sent in error, please let me know.Best Version Media greatly values and appreciates your business. Thank you for your support in helping us "Bring [redacted] Together!"Sincerely,[redacted]