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iMatrix Reviews (26)

October 6, [redacted] Revdex.com of San Diego & Imperial Counties COMPLAINT INFORMATION [redacted] [redacted] *** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Ms [redacted] , Thank you for bringing this issue to our attentionWe have looked into the reported problem regarding the client’s ChiroMatrix website billing and have determined that ChiroMatrix has not broken the terms of our contract with the clientIn fact, ChiroMatrix has taken additional steps to accommodate the client’s requests and the client has had a live website since July 31, The additional steps included customizations that are outside of the Starter Service she purchased Furthermore, the client signed a year contract with ChiroMatrixThe client stated she had a verbal month agreement, which is contradictory to the contract she signedHowever, the Manager of Client Experience agreed to uphold the client’s verbal “month contract” as a sign of good faithWe have processed the client’s cancellation request and her service will be terminated at the six month mark To date, the client paid two invoices for $each and one of the invoices has already been credited back to herChiroMatrix charges a standard $setup fee for any new client and the quarterly cost for a Starter Service is $Since the client has only paid $to date, when a client would have paid $1,265, ChiroMatrix has been more than fair in regards to accommodating the client ChiroMatrix has invested significant time and resources into working on this client’s site, getting the site live, and accommodating the client’s demands As such, we respectfully decline to refund the $since a professionally designed website customized to the client was delivered per the contract and the site has been live for over two months Thank you for the opportunity to address this issueIf you have further questions or concerns, please call us at ###-###-#### [redacted] iMatrix Huennekens St San Diego, CA 1.800.IMATRIX ###-###-#### Fax www.imatrix.com

Thank you for bringing this issue to our attentionWe have researched the complaint regarding the clients iMatrix website and have resolved the issue to the clients requested settlementUpon review the client contacted our company requesting to cancelThe cancellation request was not submitted correctly which created a delayOn 8/we issued a credit of $198, which was for all invoices billed issued since 7/1, and closed the account as the client had requestedWe have contacted the client to ensure she is aware of the credit and resolutioniMatrix is committed to providing a positive experience for our clients and will seek to improve training to mitigate these issues in the futureThank you for the opportunity to address this issueiMatrix

Revdex.com: iMatrix and VetMatrix did contact me AFTER filing this complaintThe issue has been resolvedHowever, The response "We never located or found any Emails" is falseNot only did I supply COPIES of the emails, and the Letter I wrote, but the agent who contacted me Found the notice of cancellationThe fact remains, they ignored my requests until I took action with you and threatened lawsuitThis is not sound business practices However, all of my monies have been returned and the agent who handled my case, did so very professionally and was quite pleasant to finalize this transaction I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear to whom it may concern, At this point the client has confirmed the appropriate credit has now posted through their financial institutionWe consider this matter resolved and wish the client nothing but the best in the future - [redacted]

Dear to whom it may concern, Mr [redacted] began a relationship with our company August of He started with our basic level of service and decided to upgrade to our media package ten months later While with us he received a documercial recorded at his office, weekly social posting, directory submissions, website creation and unlimited support All of this was done to help him create a strong presence in his industryIn August of 2015, the client decided to downgrade services back to our starter packageThis service tier provided search engine benefits but not to the extent of where he was at before On Sept12, 2016, the client decided to cancel services based on not seeing an increase in his search engine resultsThe account was cancelled per the client’s request but as our signed contract included a rolling agreement he was responsible for those charges The early termination fee was based on eleven months of service at a cost of $a monthThis total came to $that was paid in full As we understand that the client did not recall the agreement terms we are happy to settle with a one month charge of $and refunding the other ten months for a total amount of $We hope Mr [redacted] finds this resolution acceptable and we wish him nothing but success in the future Sincerely, [redacted] Senior Client Relations Manager [redacted]

December 30,
*** ***
Revdex.com of San Diego & Imperial Counties
COMPLAINT
INFORMATION*** *** *** *** *** *** * ** ***Daytime Phone: *** ***E-mail: ***
*** ***,
Thank you for bringing this issue to our attentionWe have
looked into the reported problem regarding the client’s VetMatrix website and
cannot locate any emails or correspondence from the clientOur client support
team reached out to the client on the date of the complaint, December 23rd,
and Monday, December 29th by phoneAt this time, we have been
unable to speak with the client
We are going to continue reaching out to the client and are actively working on resolving this issueWe
will update you once we can reach the client and determine a resolutionIf you have further questions or concerns,
please call us at ***
*** ***
iMatrix
Huennekens St
San
Diego, CA
1.800.IMATRIX
Fax
www.imatrix.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved.I have resolved the problem with the companyThey stated they have refunded the requested money
Regards,
*** ***

Ms***,
Thank you for bringing this issue to our attention. We have researched the complaint
regarding the Starter Service for the clientWhile the cancellation request was outside of the typical “Buyer’s Remorse Period,” we are willing to put in a request for a refundAt this time, the refund request for the total amount requested $has been submittedWe ask that the client please allow us time to process the refund requestIf there are any questions in the interim, our accounting department can be reached at 1-800-462-8749.
Should you have further questions or concerns, please let me know
Thank you for the opportunity to address this particular issue.
*** ***
iMatrix

Ms. ***
Thank you for bringing this issue to our attentionWe have looked into the reported problem regarding the client’s VetMatrix website and have determined the issue to be resolved according to the client’s desired settlementHowever, there does appear to be an
error in the complaintThe purchase price is $according to our records, but the client stated the purchase price was $in the complaintBased on our records, we consider this to be a simple typo and will only address the $paid by the client
On April 4, 2014, *** from our Accounting department left a message for the client since she was unable to get in touch with the clientOn the same date, we refunded $to the client and cancelled the client’s account with VetMatrixAs we have refunded the payment in full and cancelled the website service, this is 100% resolved according to the desired settlement requestWe understand the service was not the right fit for the practice and wish the client success in all online marketing endeavors
If you have further questions or concerns, please call us at ###-###-####
Thank you for the opportunity to address this issue
*** ***
iMatrix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, the person who answered this communication was not made aware of everything that transpired As for the numerous so-called emails that were sent but never received, I never once saw an attempt to call me in person - they had my phone number I also did not agree to the social media platform as they negotiated for that price - show me an electronic contract that was signed by me All in all, this company is not truthful and not straightforward in its business dealingI will only agree to paying a one-time fee of $and that is it
*** ***

October 6,
[redacted]
Revdex.com of San Diego & Imperial Counties
"margin-bottom: 0.0001pt;">COMPLAINT INFORMATION[redacted]
Daytime Phone: ###-###-####
E-mail: [redacted]
Ms[redacted],
Thank you for bringing this issue to our attentionWe have looked into the reported problem regarding the client's ChiroMatrix website billing and have determined that ChiroMatrix has not broken the terms of our contract with the clientIn fact, ChiroMatrix has taken additional steps to accommodate the client's requests and the client has had a live website since July 31, The additional steps included customizations that are outside of the Starter Service she purchased
Furthermore, the client signed a year contract with ChiroMatrixThe client stated she had a verbal month agreement, which is contradictory to the contract she signedHowever, the Manager of Client Experience agreed to uphold the client's verbal "month contract" as a sign of good faithWe have processed the client's cancellation request and her service will be terminated at the six month mark
To date, the client paid two invoices for $each and one of the invoices has already been credited back to herChiroMatrix charges a standard $setup fee for any new client and the quarterly cost for a Starter Service is $Since the client has only paid $to date, when a client would have paid $1,265, ChiroMatrix has been more than fair in regards to accommodating the client
ChiroMatrix has invested significant time and resources into working on this client's site, getting the site live, and accommodating the client's demands. As such, we respectfully decline to refund the $since a professionally designed website customized to the client was delivered per the contract and the site has been live for over two months
Thank you for the opportunity to address this issueIf you have further questions or concerns, please call us at ###-###-####
[redacted]
iMatrix
Huennekens St
San Diego, CA
1.800.IMATRIX
###-###-#### Fax
www.imatrix.com

Thank you for bringing this issue to our attention. We have researched the complaint regarding the clients iMatrix website and have resolved the issue to the clients requested settlement. Upon review the client contacted our company requesting to cancel. The cancellation request was not submitted correctly which created a delay. On 8/5 we issued a credit of $198, which was for all invoices billed issued since 7/1, and closed the account as the client had requested. We have contacted the client to ensure she is aware of the credit and resolution. iMatrix is committed to providing a positive experience for our clients and will seek to improve training to mitigate these issues in the future. Thank you for the opportunity to address this issue.
iMatrix

Dear to whom it may concern, 
At this point the client has confirmed the appropriate credit has now posted through their financial institution. We consider this matter resolved and wish the client nothing but the best in the future. 
-[redacted]

Dear to whom it may concern, Mr. [redacted] began a relationship with our company August of 2014.  He started with our basic level of service and decided to upgrade to our media package ten months later.  
While with us he received a documercial recorded at his office, weekly...

social posting, directory submissions, website creation and unlimited support.  All of this was done to help him create a strong presence in his industry. In August of 2015, the client decided to downgrade services back to our starter package. This service tier provided search engine benefits but not to the extent of where he was at before.  On Sept. 12, 2016, the client decided to cancel services based on not seeing an increase in his search engine results. The account was cancelled per the client’s request but as our signed contract included a rolling agreement he was responsible for those charges.
The early termination fee was based on eleven months of service at a cost of $85 a month. This total came to $935.00 that was paid in full.
As we understand that the client did not recall the agreement terms we are happy to settle with a one month charge of $85 and refunding the other ten months for a total amount of $850. We hope Mr. [redacted] finds this resolution acceptable and we wish him nothing but success in the future.
Sincerely, [redacted] Senior Client Relations Manager [redacted]

Ms. [redacted],
Thank you for bringing this issue to our
attention.  I have researched the
situation and have attached a documented account of my findings.
Should you or Ms. [redacted] have any questions, please just let me know.
Thank you,
[redacted]
[redacted]
Director,
Client...

Experience
iMatrix [redacted] San
Diego, CA 92121
1.800.IMATRIX
x[redacted] ###-###-####
Fax
www.imatrix.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business responded with a resolution which I accepted. However, the business has not followed through with the resolution as of 9/22/16.
Regards,
[redacted]

Revdex.com:
iMatrix and VetMatrix did contact me AFTER filing this complaint. The issue has been resolved. However, The response "We never located or found any Emails" is false. Not only did I supply COPIES of the emails, and the Letter I wrote, but the agent who contacted me Found the notice of cancellation. The fact remains, they ignored my requests until I took action with you and threatened lawsuit. This is not sound business practices. 
 
However, all of my monies have been returned and the agent who handled my case, did so very professionally and was quite pleasant to finalize this transaction. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that providing the refund would be satisfactory to me.  I will wait for the business to perform this action within 5-7 business days and, if it does, will consider this complaint resolved. The card used to make the transaction has expired. I will agree to contact imatrix to arrange payment of the refund.
Regards,
[redacted]

We contracted Imatrix's services to provide a website safe from hackers and they did that job. We were satisfied with the very courteous support staff whenever we needed help with the website.
Heart Stream Yoga, Fairbanks, AK

Review: We enrolled for the services of this website provider and paid an initial setup fee of $285.00 which would cover 3 months and then would be charged 55.46 to a maximum of $90.00 for service every 3 months. On the renewal of the 3 months, [redacted], one of the employees that set up the initial coverage called us and told us that they had a promotion which would include a social media package. We told them that we were not interested in paying any more for the services that were being rendered, and he told us that we could get the promotion for the same price, not a penny more. We reiterated this with him, and again he assured us that no more would be paid. On the March, April and May credit card bills, they charged us 195.00 per month, and we have attempted to speak to their representatives on several occasions (on which they never returned our phone calls) until finally after three different phone calls with their manager, [redacted], we gave up because he was totally uncooperative and stated that what we were telling him could not be true. No attempt at any type of mediation was obtained from him and when asked to speak to [redacted], he told us that no matter what [redacted] could tell us, the charges still stood. When told that we would be contacting the Revdex.com in reference to the type of customer service being rendered, [redacted] stated that he really did not care who we contacted.Desired Settlement: A hold on billing transactions was placed on this seller until further mediation and a dispute on the charges of my credit card was placed.

Business

Response:

Ms. [redacted],

Thank you for bringing this issue to our

attention. I have researched the

situation and have attached a documented account of my findings.

Should you or Ms. [redacted] have any questions, please just let me know.

Thank you,

Director,

Client Experience

iMatrix [redacted] San

Diego, CA 92121

1.800.IMATRIX

x[redacted] ###-###-####

Fax

www.imatrix.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Again, the person who answered this communication was not made aware of everything that transpired. As for the numerous so-called emails that were sent but never received, I never once saw an attempt to call me in person - they had my phone number. I also did not agree to the social media platform as they negotiated for that price - show me an electronic contract that was signed by me. All in all, this company is not truthful and not straightforward in its business dealing. I will only agree to paying a one-time fee of $195.00 and that is it.

Business

Response:

July 2, 2014

Revdex.com of San Diego & Imperial Counties

COMPLAINT INFORMATION

Customer Information:

Case ID: [redacted]

[redacted] M. [redacted]

[redacted]Hialeah , FL 33010

Daytime Phone: ###-###-####

Evening Phone: ###-###-####

Fax: ###-###-####

E-mail: [redacted]

Ms. [redacted],

Thank you

for relaying the client’s response to our proposed resolution. We re-opened the issue and determined that

our initial proposed resolution will be our final resolution. Our resolution is

based on the facts that the client was aware of the monthly charges, we

delivered the services, and our team was responsive to her request to

discontinue the service.

As far as

the communication goes with the client, she stated that “she attempted to speak to our representatives on several

occasions (on which they never returned her phone calls)”. As noted in our initial response, we

researched the activity on the account and found that our support team did

indeed speak directly with her after she upgraded to the Social service:

·

Spoke

twice with the client directly via telephone on 1/28/2014

·

A

follow up email was sent to her on 2/3/2014.

The client did not respond.

·

The

team sent her an email on 2/6/2014. The

client did not respond.

·

The

team left a message for her and also sent two follow up emails on 2/7/2014. The

client did not respond.

·

On

2/10/2014 the team sent another email to the client. The client did not respond.

·

On

2/18/2014 our team called her again and sent two more follow up emails as well. The client did not respond.

·

On

2/24/2014 the team reached out to her again via email. The client did not respond.

·

On

2/27/2014 the team reached out to her again via email. The client did not respond.

·

On

3/6/2014 the team once again reached out to her via email with no response.

It seems

the underlying issue with the client’s unhappy experience with the Social

service is the negative public reviews prior clients of hers posted about her

and her clinic online. As stated in our

previous response, when requested, our team responded and deleted all of the

Social profiles for her with the negative reviews and also started the process

to downgrade the service back to Starter.

Until that point, the client had been paying for (and receiving) the

Social service as agreed upon per our service agreement that the client

acknowledged and signed online. We took

action to stop the service immediately upon her request on 5/22/2014.

Client has

now requested, “show me an electronic contract that was signed by me.” As the

client is aware by her own statement, our contracts are all electronic. As

such, we do not have a copy of her signed contract. We do, however, have her

first Social Service invoice, #[redacted], which she received and paid (which is

included with this letter). The invoice explicitly states:

“Upgrade to

Social Service Setup

Service

Agreement and Setup: 1 Year Agreement

Upgrade to

Social Service Recurring 1/28/2014

to 3/15/2014 $195.00”

By paying

the invoice and not contacting us immediately to downgrade or discuss her

invoice, she agreed to the terms clearly listed on this document. Please note

this initial contract includes two free weeks of service. In addition, she

willingly paid monthly invoices on 3/15/2014, 4/15/2014, and 5/15/2014 without contacting

us. Her compliance with the invoices indicates she accepted the monthly charge

for the Social Service and did not have any issue with the monthly fees. It was

not until 5/22/2014 that she called in stating that she was unhappy with the

poor reviews on her Facebook. As mentioned above, on 5/22/2014, at her request,

her account was immediately downgraded back to the Starter Service. The client

was issued $81.78 for the retroactive downgrade. In addition to this $81.78

refund, we have agreed to a good will refund of an additional $195.00, despite

the fact services were rendered.

Should you

have further questions or concerns, please let me know.

Thank you for the opportunity to resolve this issue.

iMatrix

10179

Huennekens St.

San

Diego, CA 92121

1.800.IMATRIX

###-###-####

Fax

www.imatrix.com

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Description: Internet Marketing Services, Web Design, Internet Services

Address: 10179 Huennekens St, San Diego, California, United States, 92121

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