iMatrix

They promised a specific marketing return and delivered ZERO. Each month I spoke with a different rep who said they would look into why the marketing was not working. Nothing changed. They were suppose to increase my SEO which they never did. When you read their positive reviews they all talk about the sign on process. All of the complaints are regarding their performance, which is nonexistent. They tell you that it takes several months to see the results and that is why they want you to sign a one year contract. Beware!

October 6, [redacted] Revdex.com of San Diego & Imperial Counties COMPLAINT INFORMATION [redacted] [redacted] *** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Ms [redacted] , Thank you for bringing this issue to our attentionWe have looked into the reported problem regarding the client’s ChiroMatrix website billing and have determined that ChiroMatrix has not broken the terms of our contract with the clientIn fact, ChiroMatrix has taken additional steps to accommodate the client’s requests and the client has had a live website since July 31, The additional steps included customizations that are outside of the Starter Service she purchased Furthermore, the client signed a year contract with ChiroMatrixThe client stated she had a verbal month agreement, which is contradictory to the contract she signedHowever, the Manager of Client Experience agreed to uphold the client’s verbal “month contract” as a sign of good faithWe have processed the client’s cancellation request and her service will be terminated at the six month mark To date, the client paid two invoices for $each and one of the invoices has already been credited back to herChiroMatrix charges a standard $setup fee for any new client and the quarterly cost for a Starter Service is $Since the client has only paid $to date, when a client would have paid $1,265, ChiroMatrix has been more than fair in regards to accommodating the client ChiroMatrix has invested significant time and resources into working on this client’s site, getting the site live, and accommodating the client’s demands As such, we respectfully decline to refund the $since a professionally designed website customized to the client was delivered per the contract and the site has been live for over two months Thank you for the opportunity to address this issueIf you have further questions or concerns, please call us at ###-###-#### [redacted] iMatrix Huennekens St San Diego, CA 1.800.IMATRIX ###-###-#### Fax www.imatrix.com

Thank you for bringing this issue to our attentionWe have researched the complaint regarding the clients iMatrix website and have resolved the issue to the clients requested settlementUpon review the client contacted our company requesting to cancelThe cancellation request was not submitted correctly which created a delayOn 8/we issued a credit of $198, which was for all invoices billed issued since 7/1, and closed the account as the client had requestedWe have contacted the client to ensure she is aware of the credit and resolutioniMatrix is committed to providing a positive experience for our clients and will seek to improve training to mitigate these issues in the futureThank you for the opportunity to address this issueiMatrix

Revdex.com: iMatrix and VetMatrix did contact me AFTER filing this complaintThe issue has been resolvedHowever, The response "We never located or found any Emails" is falseNot only did I supply COPIES of the emails, and the Letter I wrote, but the agent who contacted me Found the notice of cancellationThe fact remains, they ignored my requests until I took action with you and threatened lawsuitThis is not sound business practices However, all of my monies have been returned and the agent who handled my case, did so very professionally and was quite pleasant to finalize this transaction I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear to whom it may concern, At this point the client has confirmed the appropriate credit has now posted through their financial institutionWe consider this matter resolved and wish the client nothing but the best in the future - [redacted]

Dear to whom it may concern, Mr [redacted] began a relationship with our company August of He started with our basic level of service and decided to upgrade to our media package ten months later While with us he received a documercial recorded at his office, weekly social posting, directory submissions, website creation and unlimited support All of this was done to help him create a strong presence in his industryIn August of 2015, the client decided to downgrade services back to our starter packageThis service tier provided search engine benefits but not to the extent of where he was at before On Sept12, 2016, the client decided to cancel services based on not seeing an increase in his search engine resultsThe account was cancelled per the client’s request but as our signed contract included a rolling agreement he was responsible for those charges The early termination fee was based on eleven months of service at a cost of $a monthThis total came to $that was paid in full As we understand that the client did not recall the agreement terms we are happy to settle with a one month charge of $and refunding the other ten months for a total amount of $We hope Mr [redacted] finds this resolution acceptable and we wish him nothing but success in the future Sincerely, [redacted] Senior Client Relations Manager [redacted]

December 30,
*** ***
Revdex.com of San Diego & Imperial Counties
COMPLAINT
INFORMATION*** *** *** *** *** *** * ** ***Daytime Phone: *** ***E-mail: ***
*** ***,
Thank you for bringing this issue to our attentionWe have
looked into the reported problem regarding the client’s VetMatrix website and
cannot locate any emails or correspondence from the clientOur client support
team reached out to the client on the date of the complaint, December 23rd,
and Monday, December 29th by phoneAt this time, we have been
unable to speak with the client
We are going to continue reaching out to the client and are actively working on resolving this issueWe
will update you once we can reach the client and determine a resolutionIf you have further questions or concerns,
please call us at ***
*** ***
iMatrix
Huennekens St
San
Diego, CA
1.800.IMATRIX
Fax
www.imatrix.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved.I have resolved the problem with the companyThey stated they have refunded the requested money
Regards,
*** ***

Ms***,
Thank you for bringing this issue to our attention. We have researched the complaint
regarding the Starter Service for the clientWhile the cancellation request was outside of the typical “Buyer’s Remorse Period,” we are willing to put in a request for a refundAt this time, the refund request for the total amount requested $has been submittedWe ask that the client please allow us time to process the refund requestIf there are any questions in the interim, our accounting department can be reached at 1-800-462-8749.
Should you have further questions or concerns, please let me know
Thank you for the opportunity to address this particular issue.
*** ***
iMatrix

Ms. ***
Thank you for bringing this issue to our attentionWe have looked into the reported problem regarding the client’s VetMatrix website and have determined the issue to be resolved according to the client’s desired settlementHowever, there does appear to be an
error in the complaintThe purchase price is $according to our records, but the client stated the purchase price was $in the complaintBased on our records, we consider this to be a simple typo and will only address the $paid by the client
On April 4, 2014, *** from our Accounting department left a message for the client since she was unable to get in touch with the clientOn the same date, we refunded $to the client and cancelled the client’s account with VetMatrixAs we have refunded the payment in full and cancelled the website service, this is 100% resolved according to the desired settlement requestWe understand the service was not the right fit for the practice and wish the client success in all online marketing endeavors
If you have further questions or concerns, please call us at ###-###-####
Thank you for the opportunity to address this issue
*** ***
iMatrix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, the person who answered this communication was not made aware of everything that transpired As for the numerous so-called emails that were sent but never received, I never once saw an attempt to call me in person - they had my phone number I also did not agree to the social media platform as they negotiated for that price - show me an electronic contract that was signed by me All in all, this company is not truthful and not straightforward in its business dealingI will only agree to paying a one-time fee of $and that is it
*** ***

October 6,
[redacted]
Revdex.com of San Diego & Imperial Counties
"margin-bottom: 0.0001pt;">COMPLAINT INFORMATION[redacted]
Daytime Phone: ###-###-####
E-mail: [redacted]
Ms[redacted],
Thank you for bringing this issue to our attentionWe have looked into the reported problem regarding the client's ChiroMatrix website billing and have determined that ChiroMatrix has not broken the terms of our contract with the clientIn fact, ChiroMatrix has taken additional steps to accommodate the client's requests and the client has had a live website since July 31, The additional steps included customizations that are outside of the Starter Service she purchased
Furthermore, the client signed a year contract with ChiroMatrixThe client stated she had a verbal month agreement, which is contradictory to the contract she signedHowever, the Manager of Client Experience agreed to uphold the client's verbal "month contract" as a sign of good faithWe have processed the client's cancellation request and her service will be terminated at the six month mark
To date, the client paid two invoices for $each and one of the invoices has already been credited back to herChiroMatrix charges a standard $setup fee for any new client and the quarterly cost for a Starter Service is $Since the client has only paid $to date, when a client would have paid $1,265, ChiroMatrix has been more than fair in regards to accommodating the client
ChiroMatrix has invested significant time and resources into working on this client's site, getting the site live, and accommodating the client's demands. As such, we respectfully decline to refund the $since a professionally designed website customized to the client was delivered per the contract and the site has been live for over two months
Thank you for the opportunity to address this issueIf you have further questions or concerns, please call us at ###-###-####
[redacted]
iMatrix
Huennekens St
San Diego, CA
1.800.IMATRIX
###-###-#### Fax
www.imatrix.com

Thank you for bringing this issue to our attention. We have researched the complaint regarding the clients iMatrix website and have resolved the issue to the clients requested settlement. Upon review the client contacted our company requesting to cancel. The cancellation request was not submitted correctly which created a delay. On 8/5 we issued a credit of $198, which was for all invoices billed issued since 7/1, and closed the account as the client had requested. We have contacted the client to ensure she is aware of the credit and resolution. iMatrix is committed to providing a positive experience for our clients and will seek to improve training to mitigate these issues in the future. Thank you for the opportunity to address this issue.
iMatrix

Dear to whom it may concern, 
At this point the client has confirmed the appropriate credit has now posted through their financial institution. We consider this matter resolved and wish the client nothing but the best in the future. 
-[redacted]

Dear to whom it may concern, Mr. [redacted] began a relationship with our company August of 2014.  He started with our basic level of service and decided to upgrade to our media package ten months later.  
While with us he received a documercial recorded at his office, weekly...

social posting, directory submissions, website creation and unlimited support.  All of this was done to help him create a strong presence in his industry. In August of 2015, the client decided to downgrade services back to our starter package. This service tier provided search engine benefits but not to the extent of where he was at before.  On Sept. 12, 2016, the client decided to cancel services based on not seeing an increase in his search engine results. The account was cancelled per the client’s request but as our signed contract included a rolling agreement he was responsible for those charges.
The early termination fee was based on eleven months of service at a cost of $85 a month. This total came to $935.00 that was paid in full.
As we understand that the client did not recall the agreement terms we are happy to settle with a one month charge of $85 and refunding the other ten months for a total amount of $850. We hope Mr. [redacted] finds this resolution acceptable and we wish him nothing but success in the future.
Sincerely, [redacted] Senior Client Relations Manager [redacted]

Ms. [redacted],
Thank you for bringing this issue to our
attention.  I have researched the
situation and have attached a documented account of my findings.
Should you or Ms. [redacted] have any questions, please just let me know.
Thank you,
[redacted]
[redacted]
Director,
Client...

Experience
iMatrix [redacted] San
Diego, CA 92121
1.800.IMATRIX
x[redacted] ###-###-####
Fax
www.imatrix.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business responded with a resolution which I accepted. However, the business has not followed through with the resolution as of 9/22/16.
Regards,
[redacted]

Revdex.com:
iMatrix and VetMatrix did contact me AFTER filing this complaint. The issue has been resolved. However, The response "We never located or found any Emails" is false. Not only did I supply COPIES of the emails, and the Letter I wrote, but the agent who contacted me Found the notice of cancellation. The fact remains, they ignored my requests until I took action with you and threatened lawsuit. This is not sound business practices. 
 
However, all of my monies have been returned and the agent who handled my case, did so very professionally and was quite pleasant to finalize this transaction. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that providing the refund would be satisfactory to me.  I will wait for the business to perform this action within 5-7 business days and, if it does, will consider this complaint resolved. The card used to make the transaction has expired. I will agree to contact imatrix to arrange payment of the refund.
Regards,
[redacted]

We contracted Imatrix's services to provide a website safe from hackers and they did that job. We were satisfied with the very courteous support staff whenever we needed help with the website.
Heart Stream Yoga, Fairbanks, AK