RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ So, if the life on the tires is 17.000 to 23.0000 why the book says something different. You should put better tires on the suv's. I had a ford Suv with [redacted] tires and I bought new also and it last me 4 years. The quality on the tires are not acceptable for a fully loaded car that cost 63.000 dollars from NISAN.] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
[redacted] ,I have left numerous messages for you at telephone number you provided and have not received a return call We are not able to assist you with any of your concerns if there is no communicationPlease feel free to contact me at ###-###-#### If its a matter of language barrier I am able to speak with you in Spanish Respectfully, [redacted] ***
[redacted] , I have received your complaint and have spoken to my service managerWhen you brought you car in Monday for an oil change you also presented us with a piece you found in the back of your carOnce you brought us an identical piece that you found in a car on the showroom floor, we identified it as a seat track cover We installed the one you gave us and kept the other one to return to the showroom car (as explained to you by the service adviser)This may have been why your seat was movedYou mentioned the damage on the very bottom of your bumper during your service appointment with us and we explained that this was most likely caused by another vehicle in a parking lot or somewhere else the vehicle was parkedWe use undercarriage lifts, not a standard car jack so the damage on your bumper was not caused by our lift as you stated to the service managerIf I can help you in any other way, please feel free to contact meThank you, [redacted]
Dear ***, I do apologize for the inconvenience but when you purchased the vehicle from us the tires did pass *** InspectionTypically, on an SUV the tires life expectancy is between 18,and 23,miles, if properly maintained with rotationsIf there was a warranty issue with *** then
unfortunately, you do have to go through a *** authorized dealerAgain, I am sorry for your inconvenience and I wish you luck. Thank you, *** ***Nissan
At this time, I have been contacted directly by Nissan Sales Corp. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I don't have any resolution from them, I'm the same from the beginning Now, they say they can not re
finance more, there on the Nissan corporation, so I don't know what to do, because I have large payments and I have big rate interest.Can your please tell me some advice what can I do with my cituacion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
[redacted]
I am so glad we were all able to come to a resolution that keeps you happy. We look forward to our continued relationship. Have a wonderful day! Tammy G[redacted]
We have contacted [redacted] via telephone and have set an appointment for him to come in and sit with a [redacted] to review paperwork. The appointment has been set for January *, 2015.
[redacted], I am glad to hear you were here today and we were able to reach a satisfactory resolution. I wish you luck with your new vehicle and if you need further assistance please contact me at [redacted] Warm Regards, Tammy G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]hello, I just writing to you, because, the dealer are a [redacted], because there big solution was to give me just a 0.48% off on annual percentage rate, they didn't do what they were suppose to do they say they were going to give me a better price and they didn't do nothing. instead they add me more payments.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Yesterday we talked over phone with a Nissan 112 management staff Ms. Raquel R[redacted], and both of parties agreed on an appointment set up on tomorrow Thursday 1/**/2017 at Nisssan 112 office at 10:00 am in order to resolve any monetary issues on contract. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Today is Tuesday, 5/**/2015, and I still have not received my refund of $200, which according to 112Nissan, would be refunded on 5/**/15. What is the holdup? When theyrequested the down payment from me they demanded it right away. Now thatI want my refund, I am still left waiting. This seems typical of thisdealership. Everything seems to run at their own pace, and very disorganized, and the customer loses.As far as the purchase of the Mazda, (which I never even had the chance to see), I still feel I was misled and strung along as the car went from possiblybeing ready on Monday, to they will come and pick me up at my house on Tuesdayevening (which I waited until about 7pm and had to call the dealership myself),to it should be ready on Wednesday, and the Salesman, [redacted], who promised me all this, was all of sudden unavailable to speak with me because he was with another customer. This was unacceptable and thelevel of trust was completely lost, and I still was not told the price of the vehicle withtaxes and finance. On top of everything, the customer service was the worst.I would like 112 Nissan to send me my $200 refund immediately, and please make sure theyshred all of the paperwork with me and my husband's name on it. I do noteven want to aggravate myself by stepping foot in that dealership.Thank you,
[redacted]
In order for the Revdex.com to appropriately process your response, +you MUST answer the question above.
Sincerely,
[redacted]
[redacted] I have received your complaint and have looked into your concerns. I am sorry to hear of your disappointment but, on your signed buyers order the mileage of over 7,000 is clearly written. You did come back into the dealership a week after purchasing your Altima and, in good...
faith, we had the clear coat on your entire car redone along with the paint defect that you pointed out on the drivers door. In addition, we did try to get you into another car, despite this vehicle being the one you selected, but we are unable to put you in a newer car with less miles at no additional cost. Please keep in mind that when Nissan 112 sells a pre-owned vehicle it is "As is". Any repairs that were done after the sale we were not obligated to do but did so as an effort to keep our customer happy. Thank you, Tammy G[redacted]Nissan 112 [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have attached a copy of my paperwork stating there are 5500 miles on the car. Secondly their statement is inaccurate. There wasn't a previous owner of the car I purchased. The car I purchased was owned by Nissan and was used as a loaner car for their customers who brought their car in for service. They had knowledge of the damage on their internal damage report and did not disclose this information to me at time of purchase. They only acknowledged the damage after I brought it back 3 days later. I did not notice this damage as I looked at the car in the night time. I did pick it up during the day but the car was not available for me to look at it until I was rushing out as I needed to leave to get to work. I would not have purchased this car if the damage was in fact brought to my attention prior to purchasing it. They did state they would have the damage fixed and a clear coat applied however when I picked the car back up I pointed out to them that the damage wasn't repaired as promised, only a clear coat was applied so all that did was make the damage look shiny. I am willing to bring it to 2-3 different auto repair service stations if they agree so the damage can be repaired at their expense.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted], I do apologize for the confusion but, I was just told that you spoke to the [redacted], Gene D'Amico, yesterday and he informed you that your vehicle is most definitely certified and that you can come in and pick up your paperwork at any time. I do hope this clears...
things up for you so that you can enjoy your new car!Please feel free to contact me for any questions or concerns. Thank you, Tammy G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is why I am questioning it - there is no mention of it in my contract. Robert C[redacted] in the sales dept. and the finance dept. DID NOT take the time to explain that to me. all they did was talk fast and accomplish what they wanted which was confuse me even more. I will be filing a complaint with consumer affairs and the attorney general I'm sure this is not the first time a customer has said that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
[redacted], I have received and reviewed your compliant and this is what I have found. The True Car representative you spoke with is an Internet Sales Specialist. She serves as a liaison between you and your Sales Consultant so that you have 2 points of contact at the...
dealership. We do this as a benefit to our customers. I also had a look at the deal that you had negotiated with us and, in fact, we were selling you the vehicle $1,300 UNDER the True Car price because we had an immediate buyer for your trade. We went above and beyond to honor your True Car price, despite the fact that your guaranteed pricing is only applicable on in stock vehicles. We still agreed to bring in a vehicle that suited your needs at no additional charge. Therefore when you decided not honor the agreement that was made, we were unable to continue with the deal. The extremely low price was contingent on your trade in. In addition, we do refunds once per week. Your was done and the receipt was mailed to you, you should have received it last week. I am sorry that we were unable to do business and I wish you the best of luck in your car search! Tammy G[redacted]Nissan 112[redacted]
[redacted], I apologize for your misunderstanding but we did in fact, call Nissan Corporate and the claim you filed with them was denied. They informed us that the repair was not needed due to a defect and the cost is the customers responsibility. If you have any further...
questions please reach out to Nissan Corporate with your claim number. Thank you and have a great day, Tammy G[redacted]Customer Relations Manager
[redacted], I have received your complaint and I am very familiar with the situation as I am the one you originally spoke to. As I explained to you; we have no control over Nissan Usa's decision making process. You will have to speak to them about being reimbursed for your rental...
fees. As for the clock spring, the repair/recall we preformed was in the engine portion of the steering column, not the steering wheel where the clock spring is located. I know you were in on 8/**/15 for this issue but were unable to wait for a diagnosis. My service manager would like to invite you to make an appointment that fits your schedule so that we may look at your vehicle. Please let me know if I may assist you further, Tammy G[redacted]Nissan 112
Vincent, I enjoyed speaking with you and am very glad we were able to solve this issue and keep you happy. I will be getting you the information on your other lease as discussed and I look forward to speaking with you. Warm Regards, Tammy G[redacted]...
[redacted],I have left numerous messages for you at telephone number you provided and have not received a return call. We are not able to assist you with any of your concerns if there is no communication. Please feel free to contact me at ###-###-####. If its a matter of language barrier I am able to speak with you in Spanish. Respectfully,[redacted]
[redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ So, if the life on the tires is 17.000 to 23.0000 why the book says something different. You should put better tires on the suv's. I had a ford Suv with [redacted] tires and I bought new also and it last me 4 years. The quality on the tires are not acceptable for a fully loaded car that cost 63.000 dollars from NISAN.] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
[redacted] ,I have left numerous messages for you at telephone number you provided and have not received a return call We are not able to assist you with any of your concerns if there is no communicationPlease feel free to contact me at ###-###-#### If its a matter of language barrier I am able to speak with you in Spanish Respectfully, [redacted] ***
[redacted] , I have received your complaint and have spoken to my service managerWhen you brought you car in Monday for an oil change you also presented us with a piece you found in the back of your carOnce you brought us an identical piece that you found in a car on the showroom floor, we identified it as a seat track cover We installed the one you gave us and kept the other one to return to the showroom car (as explained to you by the service adviser)This may have been why your seat was movedYou mentioned the damage on the very bottom of your bumper during your service appointment with us and we explained that this was most likely caused by another vehicle in a parking lot or somewhere else the vehicle was parkedWe use undercarriage lifts, not a standard car jack so the damage on your bumper was not caused by our lift as you stated to the service managerIf I can help you in any other way, please feel free to contact meThank you, [redacted]
Dear ***, I do apologize for the inconvenience but when you purchased the vehicle from us the tires did pass *** InspectionTypically, on an SUV the tires life expectancy is between 18,and 23,miles, if properly maintained with rotationsIf there was a warranty issue with *** then
unfortunately, you do have to go through a *** authorized dealerAgain, I am sorry for your inconvenience and I wish you luck. Thank you, *** ***Nissan
At this time, I have been contacted directly by Nissan Sales Corp. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I don't have any resolution from them, I'm the same from the beginning Now, they say they can not re
finance more, there on the Nissan corporation, so I don't know what to do, because I have large payments and I have big rate interest.Can your please tell me some advice what can I do with my cituacion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
[redacted]
I am so glad we were all able to come to a resolution that keeps you happy. We look forward to our continued relationship. Have a wonderful day! Tammy G[redacted]
We have contacted [redacted] via telephone and have set an appointment for him to come in and sit with a [redacted] to review paperwork. The appointment has been set for January *, 2015.
[redacted], I am glad to hear you were here today and we were able to reach a satisfactory resolution. I wish you luck with your new vehicle and if you need further assistance please contact me at [redacted] Warm Regards, Tammy G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]hello, I just writing to you, because, the dealer are a [redacted], because there big solution was to give me just a 0.48% off on annual percentage rate, they didn't do what they were suppose to do they say they were going to give me a better price and they didn't do nothing. instead they add me more payments.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Yesterday we talked over phone with a Nissan 112 management staff Ms. Raquel R[redacted], and both of parties agreed on an appointment set up on tomorrow Thursday 1/**/2017 at Nisssan 112 office at 10:00 am in order to resolve any monetary issues on contract. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Today is Tuesday, 5/**/2015, and I still have not received my refund of $200, which according to 112Nissan, would be refunded on 5/**/15. What is the holdup? When theyrequested the down payment from me they demanded it right away. Now thatI want my refund, I am still left waiting. This seems typical of thisdealership. Everything seems to run at their own pace, and very disorganized, and the customer loses.As far as the purchase of the Mazda, (which I never even had the chance to see), I still feel I was misled and strung along as the car went from possiblybeing ready on Monday, to they will come and pick me up at my house on Tuesdayevening (which I waited until about 7pm and had to call the dealership myself),to it should be ready on Wednesday, and the Salesman, [redacted], who promised me all this, was all of sudden unavailable to speak with me because he was with another customer. This was unacceptable and thelevel of trust was completely lost, and I still was not told the price of the vehicle withtaxes and finance. On top of everything, the customer service was the worst.I would like 112 Nissan to send me my $200 refund immediately, and please make sure theyshred all of the paperwork with me and my husband's name on it. I do noteven want to aggravate myself by stepping foot in that dealership.Thank you,
[redacted]
In order for the Revdex.com to appropriately process your response, +you MUST answer the question above.
Sincerely,
[redacted]
[redacted] I have received your complaint and have looked into your concerns. I am sorry to hear of your disappointment but, on your signed buyers order the mileage of over 7,000 is clearly written. You did come back into the dealership a week after purchasing your Altima and, in good...
faith, we had the clear coat on your entire car redone along with the paint defect that you pointed out on the drivers door. In addition, we did try to get you into another car, despite this vehicle being the one you selected, but we are unable to put you in a newer car with less miles at no additional cost. Please keep in mind that when Nissan 112 sells a pre-owned vehicle it is "As is". Any repairs that were done after the sale we were not obligated to do but did so as an effort to keep our customer happy. Thank you, Tammy G[redacted]Nissan 112 [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have attached a copy of my paperwork stating there are 5500 miles on the car. Secondly their statement is inaccurate. There wasn't a previous owner of the car I purchased. The car I purchased was owned by Nissan and was used as a loaner car for their customers who brought their car in for service. They had knowledge of the damage on their internal damage report and did not disclose this information to me at time of purchase. They only acknowledged the damage after I brought it back 3 days later. I did not notice this damage as I looked at the car in the night time. I did pick it up during the day but the car was not available for me to look at it until I was rushing out as I needed to leave to get to work. I would not have purchased this car if the damage was in fact brought to my attention prior to purchasing it. They did state they would have the damage fixed and a clear coat applied however when I picked the car back up I pointed out to them that the damage wasn't repaired as promised, only a clear coat was applied so all that did was make the damage look shiny. I am willing to bring it to 2-3 different auto repair service stations if they agree so the damage can be repaired at their expense.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted], I do apologize for the confusion but, I was just told that you spoke to the [redacted], Gene D'Amico, yesterday and he informed you that your vehicle is most definitely certified and that you can come in and pick up your paperwork at any time. I do hope this clears...
things up for you so that you can enjoy your new car!Please feel free to contact me for any questions or concerns. Thank you, Tammy G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is why I am questioning it - there is no mention of it in my contract. Robert C[redacted] in the sales dept. and the finance dept. DID NOT take the time to explain that to me. all they did was talk fast and accomplish what they wanted which was confuse me even more. I will be filing a complaint with consumer affairs and the attorney general I'm sure this is not the first time a customer has said that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
[redacted], I have received and reviewed your compliant and this is what I have found. The True Car representative you spoke with is an Internet Sales Specialist. She serves as a liaison between you and your Sales Consultant so that you have 2 points of contact at the...
dealership. We do this as a benefit to our customers. I also had a look at the deal that you had negotiated with us and, in fact, we were selling you the vehicle $1,300 UNDER the True Car price because we had an immediate buyer for your trade. We went above and beyond to honor your True Car price, despite the fact that your guaranteed pricing is only applicable on in stock vehicles. We still agreed to bring in a vehicle that suited your needs at no additional charge. Therefore when you decided not honor the agreement that was made, we were unable to continue with the deal. The extremely low price was contingent on your trade in. In addition, we do refunds once per week. Your was done and the receipt was mailed to you, you should have received it last week. I am sorry that we were unable to do business and I wish you the best of luck in your car search! Tammy G[redacted]Nissan 112[redacted]
[redacted], I apologize for your misunderstanding but we did in fact, call Nissan Corporate and the claim you filed with them was denied. They informed us that the repair was not needed due to a defect and the cost is the customers responsibility. If you have any further...
questions please reach out to Nissan Corporate with your claim number. Thank you and have a great day, Tammy G[redacted]Customer Relations Manager
[redacted], I have received your complaint and I am very familiar with the situation as I am the one you originally spoke to. As I explained to you; we have no control over Nissan Usa's decision making process. You will have to speak to them about being reimbursed for your rental...
fees. As for the clock spring, the repair/recall we preformed was in the engine portion of the steering column, not the steering wheel where the clock spring is located. I know you were in on 8/**/15 for this issue but were unable to wait for a diagnosis. My service manager would like to invite you to make an appointment that fits your schedule so that we may look at your vehicle. Please let me know if I may assist you further, Tammy G[redacted]Nissan 112
Vincent, I enjoyed speaking with you and am very glad we were able to solve this issue and keep you happy. I will be getting you the information on your other lease as discussed and I look forward to speaking with you. Warm Regards, Tammy G[redacted]...
[redacted]
[redacted],I have left numerous messages for you at telephone number you provided and have not received a return call. We are not able to assist you with any of your concerns if there is no communication. Please feel free to contact me at ###-###-####. If its a matter of language barrier I am able to speak with you in Spanish. Respectfully,[redacted]
[redacted]