[redacted], I have received your complaint and have spoken to my service manager. When you brought you car in Monday for an oil change you also presented us with a piece you found in the back of your car. Once you brought us an identical piece that you found in a car on the showroom floor,...
we identified it as a seat track cover. We installed the one you gave us and kept the other one to return to the showroom car (as explained to you by the service adviser). This may have been why your seat was moved. You mentioned the damage on the very bottom of your bumper during your service appointment with us and we explained that this was most likely caused by another vehicle in a parking lot or somewhere else the vehicle was parked. We use undercarriage lifts, not a standard car jack so the damage on your bumper was not caused by our lift as you stated to the service manager. If I can help you in any other way, please feel free to contact me. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
THE REPAIR WAS NEEDED DUE TO DEFECT. BEFORE I TOOK THE CAR TO THE DEALER TO HAVE IT REPAIR I TOOK APART THE TAIL LIGHT ASSEMBLY MYSELF AND SAW THE RUBBER GASKET DAMAGED FROM WHEN THE CAR WAS MANUFACTURED SO THE WATER WAS GETTING INSIDE THE ASSEMBLY. PERHAPS YOU CALLED NISSAN USA DURING THE REPAIR I WAS NOT THERE BUT I CAN ASSURE YOU THAT NO ONE FROM NISSAN USA CAME TO INSPECT THE DAMAGED GASKET AT YOUR NISSAN 112 DEALER WHEN YOU WERE DOING THE REPAIR. IF YOUR DEALER OR NISSAN USA WANTS TO SEE THE DAMAGED GASKET I HAVE THE TAIL LIGHT ASSEMBLY IN MY HOUSE I CAN STOP AT YOUR DEALER IF THE DEALER OR NISSAN USA WANTS TO SEE IT, IT IS MY PROOF! I WANT MY MONEY REFUNDED FOR THE REPAIR ($248) EITHER FROM YOUR DEALER OR NISSAN USA. I DO NOT CARE IF THE WARRANTY WAS EXPIRED AS NISSAN USA CLAIMS THE FACT REMAINS THAT IT WAS A MANUFACTURING DEFECT AND I WANT MY MONEY BACK. [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I want a break down (Itemized) explanation as to how the $1500.00 was applied. what exactly cost $1500.00?? on the contract it says that for title fees - $265.00 registration fees $107.81 tax on capitalized cost reduction $745.00 what else exactly did the $1500.00 pay for?? and NO I do not want to come into Nissan 112 to speak to anyone.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted], I have received and investigated your complaint. It is my understanding that you spoke to management Friday and we had one monetary issue left to work out. We tried to contact you several times yesterday to no avail. Please call Raquel R[redacted] at ###-###-#### [redacted] to set up an...
appointment to come in and resolve the remaining issue. Thank you, Tammy G[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business in question has refunded us the amount owed to us today the [redacted] of september 2015. Thank you for your help in resolving this matter.
Sincerely,
[redacted] Rego
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID* [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke to both Gene and Tammy on the phone they were hostile to me and Tammy yelled at me and hung the phone up on me when I was speaking civil to her and I did not yell at her.this company has lied to me from day 1, if they have my paperwork I told them to mail it to me lets see if I receive the correct paper work , certified paperwork should be given to the customer at time of purchase and signed by thedealer and the customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[ So, if the life on the tires is 17.000 to 23.0000 why the book says something different. You should put better tires on the suv's. I had a ford Suv with [redacted] tires and I bought new also and it last me 4 years. The quality on the tires are not acceptable for a fully loaded car that cost 63.000 dollars from NISAN.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted], I have received your complaint and have spoken to all the parties involved and this is what I have found; you came in Saturday and left a deposit on a vehicle. On Sunday you came in to be refunded but as the office is closed on Sunday, this was impossible. We tried to give you a...
'refund request' to complete which you refused. At that time we explained that it is company policy that deposits are refunded on Fridays as we do them once a week for ALL customers. You left and came back Monday, We gave you the option to come in and pick up the check on Friday or we would mail it to you. Unfortunately, you wanted it immediately and choose to call the police instead. I have spoken to the entire sales floor and witnesses, that do not work for us, and every person assured me that our staff was courteous and polite until it became impossible to do so. I have been told that it was the staff that was being abused. At this point, we stopped the woman in the office from doing what she was doing and cut your check. Tammy G[redacted]Nissan 112
[redacted], I have spoken with [redacted] and I am thrilled to know that we were able to correct this for you! I wish you and your fiancee luck with your new vehicle and we look forward to seeing you back at Nissan 112! Tammy G[redacted]
[redacted], I have received and reviewed your complaint. First, I would like to put your mind at ease and let you know that there are no open recalls on your vehicle. As far as your charges with [redacted] you were in fact, covered for the Stabilizer Bushings and the Front control...
arms through the extended warranty you purchased with Custom Edge AND your maintenance (oil changes and tire rotations) is covered through Nissan for 48 months/60,000 miles (your Nissan FACTORY warranty is 36,000 miles) . Had we done the repairs, which we were never given the opportunity to do, we would have included the wheel alignment AND the rental in the work and price we would have submitted in the claim to [redacted]. I do not know why the transmission fluid needed to be flushed so I cannot comment on that. [redacted] is accepted at [redacted] and I do not know why they charged you for all of these services but, that is something you need to ask them. I strongly suggest you speak to them about reimbursing you for all of your charges. Please call me if you have any further questions or concerns, please contact me. [redacted]Nissan 112
[redacted], Your refund was processed by us on May [redacted] as I stated in the last response. It would depend on YOUR financial intuition's processing time, and Monday was a holiday. If you would like your refund to be processed immediately you would need to call your bank or credit card company. Your paperwork has been shredded, I did it myself when I did not hear back from you. Regards, [redacted]Nissan 112
[redacted], I have received your complaint and have spoken to my service manager. When you brought you car in Monday for an oil change you also presented us with a piece you found in the back of your car. Once you brought us an identical piece that you found in a car on the showroom floor,...
we identified it as a seat track cover. We installed the one you gave us and kept the other one to return to the showroom car (as explained to you by the service adviser). This may have been why your seat was moved. You mentioned the damage on the very bottom of your bumper during your service appointment with us and we explained that this was most likely caused by another vehicle in a parking lot or somewhere else the vehicle was parked. We use undercarriage lifts, not a standard car jack so the damage on your bumper was not caused by our lift as you stated to the service manager. If I can help you in any other way, please feel free to contact me. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
THE REPAIR WAS NEEDED DUE TO DEFECT. BEFORE I TOOK THE CAR TO THE DEALER TO HAVE IT REPAIR I TOOK APART THE TAIL LIGHT ASSEMBLY MYSELF AND SAW THE RUBBER GASKET DAMAGED FROM WHEN THE CAR WAS MANUFACTURED SO THE WATER WAS GETTING INSIDE THE ASSEMBLY. PERHAPS YOU CALLED NISSAN USA DURING THE REPAIR I WAS NOT THERE BUT I CAN ASSURE YOU THAT NO ONE FROM NISSAN USA CAME TO INSPECT THE DAMAGED GASKET AT YOUR NISSAN 112 DEALER WHEN YOU WERE DOING THE REPAIR. IF YOUR DEALER OR NISSAN USA WANTS TO SEE THE DAMAGED GASKET I HAVE THE TAIL LIGHT ASSEMBLY IN MY HOUSE I CAN STOP AT YOUR DEALER IF THE DEALER OR NISSAN USA WANTS TO SEE IT, IT IS MY PROOF! I WANT MY MONEY REFUNDED FOR THE REPAIR ($248) EITHER FROM YOUR DEALER OR NISSAN USA. I DO NOT CARE IF THE WARRANTY WAS EXPIRED AS NISSAN USA CLAIMS THE FACT REMAINS THAT IT WAS A MANUFACTURING DEFECT AND I WANT MY MONEY BACK. [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I want a break down (Itemized) explanation as to how the $1500.00 was applied. what exactly cost $1500.00?? on the contract it says that for title fees - $265.00 registration fees $107.81 tax on capitalized cost reduction $745.00 what else exactly did the $1500.00 pay for?? and NO I do not want to come into Nissan 112 to speak to anyone.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted], I have received and investigated your complaint. It is my understanding that you spoke to management Friday and we had one monetary issue left to work out. We tried to contact you several times yesterday to no avail. Please call Raquel R[redacted] at ###-###-#### [redacted] to set up an...
appointment to come in and resolve the remaining issue. Thank you, Tammy G[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business in question has refunded us the amount owed to us today the [redacted] of september 2015. Thank you for your help in resolving this matter.
Sincerely,
[redacted] Rego
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID* [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke to both Gene and Tammy on the phone they were hostile to me and Tammy yelled at me and hung the phone up on me when I was speaking civil to her and I did not yell at her.this company has lied to me from day 1, if they have my paperwork I told them to mail it to me lets see if I receive the correct paper work , certified paperwork should be given to the customer at time of purchase and signed by thedealer and the customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[ So, if the life on the tires is 17.000 to 23.0000 why the book says something different. You should put better tires on the suv's. I had a ford Suv with [redacted] tires and I bought new also and it last me 4 years. The quality on the tires are not acceptable for a fully loaded car that cost 63.000 dollars from NISAN.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted], I have received your complaint and have spoken to all the parties involved and this is what I have found; you came in Saturday and left a deposit on a vehicle. On Sunday you came in to be refunded but as the office is closed on Sunday, this was impossible. We tried to give you a...
'refund request' to complete which you refused. At that time we explained that it is company policy that deposits are refunded on Fridays as we do them once a week for ALL customers. You left and came back Monday, We gave you the option to come in and pick up the check on Friday or we would mail it to you. Unfortunately, you wanted it immediately and choose to call the police instead. I have spoken to the entire sales floor and witnesses, that do not work for us, and every person assured me that our staff was courteous and polite until it became impossible to do so. I have been told that it was the staff that was being abused. At this point, we stopped the woman in the office from doing what she was doing and cut your check. Tammy G[redacted]Nissan 112
[redacted], I have spoken with [redacted] and I am thrilled to know that we were able to correct this for you! I wish you and your fiancee luck with your new vehicle and we look forward to seeing you back at Nissan 112! Tammy G[redacted]
[redacted], I have received and reviewed your complaint. First, I would like to put your mind at ease and let you know that there are no open recalls on your vehicle. As far as your charges with [redacted] you were in fact, covered for the Stabilizer Bushings and the Front control...
arms through the extended warranty you purchased with Custom Edge AND your maintenance (oil changes and tire rotations) is covered through Nissan for 48 months/60,000 miles (your Nissan FACTORY warranty is 36,000 miles) . Had we done the repairs, which we were never given the opportunity to do, we would have included the wheel alignment AND the rental in the work and price we would have submitted in the claim to [redacted]. I do not know why the transmission fluid needed to be flushed so I cannot comment on that. [redacted] is accepted at [redacted] and I do not know why they charged you for all of these services but, that is something you need to ask them. I strongly suggest you speak to them about reimbursing you for all of your charges. Please call me if you have any further questions or concerns, please contact me. [redacted]Nissan 112
[redacted], Your refund was processed by us on May [redacted] as I stated in the last response. It would depend on YOUR financial intuition's processing time, and Monday was a holiday. If you would like your refund to be processed immediately you would need to call your bank or credit card company. Your paperwork has been shredded, I did it myself when I did not hear back from you. Regards, [redacted]Nissan 112