Impact Rankings

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Thomas C [redacted] told me in September that he would refund the money to my Capital One account if I would dropped the disputes against the companyIt was a verbal responseSince I have finished my training I have called MrThomas C [redacted] several times left him messagesHe has not responded to any of my messages and I can not get anyone to answer my callsNo matter what the contract says MrThomas C [redacted] verbally told me he would return $4,to my Capital One account and I believe he responsible to do soThank You and have a Blessed Day

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

We never received the letter back from this client in order to refund the amount we agreed tooAs soon as we get the letter back we will refund immediately

Complaint: [redacted] I am rejecting this response because: In response to Mr [redacted] letter regarding Revdex.com Case # [redacted] I wish to reject Impact Ranking's response to my request for reimbursement of funds paid to them for services not renderedMy efforts to seek money from Impact Rankings is not in any way to extort money from them, but to remedy the fact that this company misled and did not provide the service that I was promisedI was also very unhappy with the rude treatment and non-help on their behalfThis is not extortion, but unsatisfied with their performance and/or non-performance The Virtual Card that Impact Rankings is referring to was sent by email and had no explanation as to what it was and who sent itTherefore, I was left unaware of who to contact regarding thisIf Impact Rankings contacted me thirteen times regarding this it would have been to check to see if my website was completedOnly after the website was finished did I have any meaningful conversations with Impact for helpI was told that the website needed too much workA phone call was made to Impact Ranking to advise of the dissatisfaction of the contact support and of the serviceTheir support person was rude and very unhelpful if he even returned my requestsWhere is the customer service in this? I finally started the process of trying to get my money back so I could afford to hire someone that would help me It is an untruth on Impact Rankings behalf accusing me of accusing them of being affiliated with their website developerThat would have been a lie on my part as I knew they had no connection outside of their commitment to get business to my website Also, I am not accusing Impact Rankings of the website not working as they suggestI am stating that they never provided the service they promised to get business directed to the websiteAgain this is not extortion but a blatant non-performance of dutiesTherefore, I feel I am due a refund Sincerely, Katherine B***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

To Whom It May Concern: Direct Web Solutions (DBA - Impact Rankings) entered into agreements with [redacted] on 6/18/14, 7/11/and 7/21/to provide multiple business marketing programsMrs [redacted] was sent an e-sign contract on all occasions, which includes our Service Agreement, to the following email, [redacted] Mrs [redacted] promptly e-signed and returned the contracts that same day We received a Notice of Chargeback initiated by Mrs [redacted] stating that she wished to be refunded with the reason stated being: ‘Fraudulent Transaction.’ We can providing emails proving delivery of the products as well as a screen shot of the products, which verify all are in live working orderWe can also include the original contracts showing Mrs [redacted] e-signature agreeing to the charges for the servicesThis contract lists our DBA (Impact Rankings), the products that Mrs [redacted] was charged for as well as our Service Agreement, which includes our cancelation policyClient has also sent us numerous emails accepting the work and stating they were happy with the services on 7/11/and 7/23/Once of which states: “Abby, Your team is unbelievable!!! I am amazed at what they can do so quickly I looked at all of the logos and here is what I've decided, but I still want your opinion if you don't like it I like the tree (third picture), but I would like the black printing on the original shopping cart (spelling Imagination and Beyond) and the purple script on the third tree(spelling Dream beyond your imagination) I thought if I got this sent in early to you that you may have time to get it prepared for us to view at 5:Have a great day and we'll talk at 5:***” Lastly we can provide a copy of our transaction documentation showing a positive AVS for the card chargedWe request that this chargeback be reviewed using the documents provided, which verify that Impact Rankings fulfilled our agreement with Mrs***, and rule in our favorShould any additional information be required, please contact our office at your earliest convenience Regards,

June 10th To Whom ItMay Concern: On April 24th 2015, our client, Ms [redacted] ***,enrolled into a 6-week training course designed to teach her how to build and marketan online businessThis course was effective April 24th throughJune 5th Ms [redacted] was active in this course up until the date of May 21stat which time she stated that her home PC was in need of repairs and thatshe wasn’t able to continue with the training as she was in the process ofmoving and planning a weddingWhile we understand these are major life changesour advisors had been working with Ms [redacted] up until that point assisting herwith the course work and guiding her through the processMs [redacted] seemsunhappy with the return on her investment, however she did not complete thecourse work and even during the process missed multiple appointments with hercoachesTo therefore ask for a refund due to her businesses lack of success isunjustMuch like any traditional college course, the student must completetheir homework, projects and assignments in order to achieve the desiredoutcomeIt is in no way Impact Rankings responsibility that Ms [redacted] did notfollow through with the course workOur offices supplied all of the trainingmaterials and continue to provide support and offer direction for thecompletion of her businessAfter considering our client’s statements andapproach for resolving her concerns, we do not feel a refund is justified, andwe hope this resolves the case with the Revdex.com Regards, [redacted] ***ImpactRankings [redacted]

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have come to a mutual agreement with the client for a partial refund Thanks I.RTeam

We apologize that we are not able to come to a resolution with the client at this timeHis demands are completely unreasonable and we will not grant a full refundWe as the contracted business fulfilled our entire contract and supplied each and every product Mr [redacted] purchasedWe will now consider this matter closed Thanks I.RTeam

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

To Whom It May Concern: Direct Web Solutions (DBA- Impact Rankings) entered into an agreement with Mr*** *** on March 23rd and March 24th, to provide a Slog Bank, Network Builder, Press Release, and Conent for the cost of $21,Mr*** was sent an e-sign contract, which includes our
Service Agreement, to the following email, ***@hotmail.comWe are sending this email to notify Mr*** to inform him that Impact Rankings has fullied and finalized all these productsWe are providing emails showing delivery of the products as well as a screenshot of the products, which verify all are in live working orderWe are also including the original contract showing Mr.*** e-signature agreeing to the charge for $21,for the services mentioned aboveThis contract lists our DBA (Impact Rankings), the products that Mr*** was charged for as well as our Service AgreementLastly we have provided a copy of our transaction documentation showing a positive AVS and CW for the card chargedShould any additional information be required, please contact our office at your earliest convenience
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern:Direct Web Solutions (DBA - Impact Rankings) entered into agreements with Mrs*** *** on 6/18/14, 7/11/and 7/21/to provide multiple business marketing programsMrs*** was sent an e-sign contract on all occasions, which includes our Service Agreement, to the following email, *** Mrs*** promptly e-signed and returned the contracts that same dayService agreements are an industry standard, along with the fact that we do a verbal compliance with a 3rd party to make sure there is no pressuring of any kind and that all parties go into this agreement with an understanding of what is about to take place.We received a Notice of Chargeback initiated by Mrs*** stating that she wished to be refunded with the reason stated being: ‘Fraudulent Transaction.’ We can providing emails proving delivery of the products as well as a screen shot of the products, which verify all are in live working orderWe can also include the original contracts showing Mrs*** e-signature agreeing to the charges for the servicesThis contract lists our DBA (Impact Rankings), the products that Mrs*** was charged for as well as our Service Agreement, which includes our cancelation policyClient has also sent us numerous emails accepting the work and stating they were happy with the services on 7/11/and 7/23/Once of which states: Your team is unbelievable!!! I am amazed at what they can do so quickly. I looked at all of the logos and here is what I've decided, but I still want your opinion if you don't like it I like the tree (third picture), but I would like the black printing on the original shopping cart (spelling Imagination and Beyond) and the purple script on the third tree(spelling Dream beyond your imagination). I thought if I got this sent in early to you that you may have time to get it prepared for us to view at 5:00. Have a great day and we'll talk at 5:***”Lastly we can provide a copy of our transaction documentation showing a positive AVS for the card chargedWe have phone records providing proof that Mrs*** was speaking not only to her account executives but to her customer service reps and making changes to her business and being provided with customer serviceOnce we are done with the physical work of the business we continue to do customer service for the client for the life of the business, providing the customer has questions and contact usWe request that this chargeback be reviewed using the documents provided, which verify that Impact Rankings fulfilled our agreement with Mrs***, and rule in our favorShould any additional information be required, please contact our office at your earliest convenience

Ms*** signed up with our services on 8/28/and 9/8/to provide services and marketing for her existing website business she already hadAfter spending time with her she asked us if we would build her a new site as she was having trouble with her current web builderWe agreed and built
Ms*** a new website (http://www.***.com) at no cost to help her in her business endeavorsAll products and services that she had purchased where built and sent to her as well as email correspondence to and from Ms*** stating she had received each and every productMs*** reached out to us and expressed she was no longer going to continue with her online business in late November 2015, at that point we expressed to her that all work had been completed on her project so she was no owed any kind of refund but we would give her a partial refund because she was asking for itShe then decided to dispute all of our charged with her credit cards and as a result we submitted all proper documentation to prove that we had done nothing wrong and fulfilled our entire agreement

To whom it may concern
As Mrs*** stated,
Impact Rankings was contracted to build products and services for the clientEach and all of those products were deliveredWe do not make any earnings claims and we are not a "at home business"Although we help a lot of people that have
started online businesses, we offer a product and that aloneThe client has already stated that all of those products have been delivered to her as wellThe client has training with us for the lifetime of her business and can utilize that when ever needed but, the last time we spoke with her she was informed that she had been trained on everything and that if she needed or wanted another appointment she could call or email at anytime to continueMrs*** is not due a refund per the signed contract that states she is out of her cancellation period and the contract has been fulfilled in fullAlso no where in the contract does it state that Impact Rankings is contracted to "train" any client on products they have purchasedYes, with our products we offer complimentary training for the lifetime of their business but for contract purposes we are not requiredAgain as stated by the client and Impact Rankings, the contract has been fulfilled
Thanks
I.RTeam

Complaint: ***I am rejecting this response because: the man that I was talking to was very demanding and insisted that I had
to drop all complaints then he would talk about a refundAlso I asked for the $8,refundI didn't add more I don't know where he got the $2,from but in our conversation I had said that Impact Rankings had sent me to other companies that I also was dealing withI did end the conversation due to his condescending attitude towards meI would be happy with the settlement of $8,500.00US.Sincerely,*** ***

This matter has been resolved

Mrs
*** signed up with us in October of 2014, since then all of her products and services were sent and received to herWe had agreed to a partial refund to Mrs*** and sent her a physical letter in the mail that we needed signed accepting the refund but we never received the signed letter backBeing that the charge is from years ago we can no longer refund via the credit card that Mrs*** used and will have to issue her a physical check for the refundIf she still accepts the 50% refund we will send the payment today with out needing the letter signed since all this is documented through the Revdex.com
Thanks
I.RTeam

Mrs*** can reach out to us at anytime to discuss a refund on her account at 206-745-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Thank you I never received any letter in the mail. Although I did get a email and I excepted the refund amount , but never heard anything back.  I except the refund of $ 2,000 as agreed in the email and over the phone. 
 Sincerely, 
              [redacted]