Improve Today Inc. / Roof.net Reviews (27)
I have requested service from Ken (with Roof.net) for two recent needs. One was an emergency, which he and his men responded to with the necessary expediency; the other was not as urgent but something that needed to be addressed. I tell you, I am truly grateful for Ken and Roof.net, and I highly recommend him.
The emergency issue was a leak that was coming from the roof vent stack pipe, which I noticed one evening during a heavy rain storm. The following day, I called Ken (and several other roofing contractors) to get the issue looked at and, of course, fixed...especially since the area was expecting heavy rains going into the weekend. Given the situation, I needed a company who could come out quickly, accurately diagnose, and repair the issue. Ken was able to do all of that. He came out to my house the same day I called and did so within 3 hours of my phone call. He listened to my concern, did the inspection, and informed me of what the problem was and how he would go about fixing it.
Later that evening, Ken sent me a written contract of the work to be performed, the cost, and warranty details. Having more questions about what the details of the work meant, I called Ken. He took my call, patiently answered multiple questions, explained the details, and he put me on the schedule for the following day. His guys did the roof repair (in cold, drizzling weather conditions) and were very pleasant. They even answered questions I had about the job itself. Well, the heavy rains that were anticipated that weekend didn't happen, but within a matter of 2 weeks, I finally got my first heavy rain since the repair, and I am so pleased to report that the leak previously experienced did not happen!!!
During that first encounter, I had expressed to Ken my desire to have my rusted vent stack pipe painted. He said it could be done but that the rainy weather would first need to clear up; otherwise, the paint would wash away. I told him I'd be in touch and would contact him at a later point. Well, within a matter of a couple of weeks, I reached out to Ken, and he and I began making arrangements for the second job.
The turn-around time for the second job was just as quick as it was with the emergency situation and the work itself was just as spectacular...it was beyond fantastic!! Ken's men sanded and painted my vent stack pipe, but honestly, it's as though they transformed my old, rusted vent stack pipe into a clean, smooth-finished work of art. The work looks totally professional grade, and I am so pleased about that!!
I can't thank Ken, his men, and Roof.net enough for being so responsive to both of my needs--emergent or not--their work, expertise, knowledge, and professionalism!! I'm so glad I've found a company I feel I can trust to do important work at my house.
Roof Net is the only Roofing Company willing to come and help on a weekend for a roof leak.
We called our Roofer but he did not feel like coming on Saturday.
We contacted other companies without success.
Roof Net came on Saturday after the rain stopped to evaluate the situation and came back on Sunday to repair the roof.
With all the rain we got, our bedroom would have been more damaged without the help of Roof Net.
I called Ken first thing in the morning to have him assess leaky windows and he was at my place less than 3 hours later. He assessed where the water was coming from, the size of the moisture field behind the wall and ceiling, and gave me recommendations on how to solve the problem myself or with a handyman as his crews were booked for the next couple of weeks. He was helpful and instructive. We will definitely recommend him to neighbors.
After a heavy rain on a Thursday night, I noticed water damage on my kitchen ceiling. I looked up roofers and I was impressed with the good rating Roof.net had. I called and [redacted] answered the phone himself. As it was Friday afternoon, [redacted] said he would be over Saturday afternoon and would call first. As promised, he called and came over to look at the problem. He took a picture from outside the house and sent me an e-mail within 30 minutes that explained and showed exactly what needed to be done to fix the leak. I agreed to the price and he had a crew out on Sunday at 9:15! They went right to work and had all the material with them to complete the repair within 2 hours. They were both clean cut and had a clean, dent free truck. I am very pleased with [redacted] and the work that was done. I would not hesitate to recommend them to any of my friends.
My husband and I put our R[redacted] townhouse on the market and the buyers inspection report showed we had "mold issues" in the attic—and that we needed to replace the roof. We had just spent several thousand dollars having our roof "repaired" by the guys that cleaned the leaves out of our gutters —that claimed they also did roofs. (I learned the hard way). I had not had any experience with roofs before and until the inspection thought everything was in good repair. The "repair" was poorly done and we had to completely redo it and figure out what mold remediation entailed.
I had the first roof estimate from Ken. I showed him the report from the inspection and had no idea how to even start dealing with this problem. Through his many years of experience Ken indeed knew exactly what he was looking at and what needed to be done. He gave me all the information I needed to contact mold specialists and then he coordinated the entire project—which was quite involved. First his crew removed the roof on the back of the house and then the mold remediation crew sanded the mold off the beams while his crew worked on another part of the roof. Then they put a new roof on. They did the roof in one day!
Ken also suggested a different approach to the residing of the house. Part of the siding always rots on the edge where it touches the roof. Ken had a new solution to the siding issue and the Reston Association thought it was great new solution to a really annoying problem all the owners face with the old restrictions.
I can't give a company a higher rating for the work done. I had bids from 2 other major roofers in the area and know I got the best. The other companies didn't even know what to do with the mold problem—and they were quite a bit more expensive. Thanks for everything Ken!
I had a couple yellow stains on my ceiling that has grown bigger in the past year. Called K** for a free estimate. He came very promptly and was very professional. He figured out the problem easily and was able to send two of his guys on the same day to fix our roof. The workers he sent were also very professional and efficient. I am very pleased with their work.
This company provides great customer service.