Imzz Elite Vehicle Concepts

The customer was told up front that this exhaust system was a new item that was not available yet and there was a 6-week wait time and it would have to be paid and pre-ordered, we have had experience with this customer before and he is a impatient immature child that likes to cry and complain and we made sure that he was well aware of the wait period before we ever took his order, there was never any intention of a scam or delay in his order and he is of the utmost importance to us just like all our other orders and customersHe continued his childish antics to the point we could no longer tolerate his behavior and had to terminate our business dealings with him, he was issued a full refund to his credit card that he had made his deposit on with us and was no longer owed one dollar from our facilityHe was able to get the exhaust in 7-days because the week waiting period for the new product was over and the manufacturer now had some exhaust in stock for his new applicationWe are the largest custom motorcycle parts and installation shop in southern California and have been in business over decades, been on over magazine covers, multiple TV shows and we strive to be the best and take the best care of our customers possibleThe plain and simple truth is that you cannot make everyone happy, there is always going to be a complainer,whiner,crybaby from time to time and we don't need or want that for our businessI would never address a man or customer in the fashion and disrespect you have treated our wonderful staff here at Imzz Elite that was always here to serve you if you would have properly let themYou sir are garbage and it is you're loss that we will no longer do business with youGood Day

We are not wrong and unfortunately this customer does not listen. We strive to be the best and provide the best customer service possible, and when selling products that are manufactured by vendors there are delays and issues that are out of our control. We are not wrong in this situation, and there are many false statements made by the customer including the comment that he received product from someone else prior to our shipment. When he came down to our facility asking for a refund he was holding our box in his hand that was drop shipped to him direct from the manufacturer from our order for him stating that he already had another one coming from another vendor but it had not arrived and he didnt want to get stuck with two units. I had notified the customer that the unit was off back order and would be shipping out in the order that they were placed he should be receiving his anytime, he chose not to listen and attempt to order another one from someone else. And yes the customer is right that I seemed upset when hes making phone calls about the parts, he ordered his parts from us, which we are the MVP master dealer for this territory in southern california. All information given to him by us is what we are told directly from the manufacturer, his paperwork with dates of back order and off back order dates are irrelevant due to the fact he was notified of the back order by us and notified when it was off and that units were shipping. You have two units now [redacted] due to your lack of patience and failure to listen, enjoy the unit we shipped you and sell the other one on ebay and call it a day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello,Hope this finds you wellI work as a firefighter and have been up north fighting the fires and have been unable to answer the email you sent out on my case I do not accept imzzelite’s response [redacted] or someone from that shop put miles on my motorcycleI don’t know about you but when I take a car in to get serviced or worked on, I don’t expect to see more miles on the vehicleIt’s unprofessional and terrible businessThe ignition switch to the motorcycle was take out without my agreement or acknowledgmentHe took the switch out and the handle bar lock without ever asking meImzzelite also took double payment for the workI reported fraud to my credit card who then pulled the money back to their account since no work had been don’t on my motorcycle and hadn’t seen it since July 7thImzzelite they finished the work and replied to credit company and got the money back to which I had no idea because [redacted] told me I could only get bike if I paid cashGot back from the fire to immediately get my motorcycleI offered my cash payment without knowing he got the money credited back to his account a day or two before [redacted] took my cash without hesitationI do have my motorcycle back but I am very unhappy with this shop and it should have further investigation done and follow through with why there as so many complains and why the Bureau of Automotive Repair and other agencies are investigating this business HEAVILYI have already contacted my credit card company and they were very unhappy as well that the business took the credit and cashThey called me today and said it will get handled since I have all proper documentation[redacted]

All product we sell is brand new from the manufactures and we do not sell used or installed partsEach package is packaged with care and inspected before shipping to the customers to ensure the utmost quality as was this customers partsHe received his items and never contacted us pertaining to any damage on his exhaust until a month and a half after receiving the partsWe told him that is was clear from the pictures he provided that he damaged the exhaust during installation of the product and that it was not our fault for the damage, but to show him good customer service we would recoat the exhaust for him at no charge if he sent back the two pieces that had marks on them This customer has been nothing but rude and disrespectful to both myself and other sales staff when we did whatever possible to resolve the issue, but we will not issue refunds for goods damaged by customers period !! All his claims and accusations are completely and will not be entertained or tolerated

I left car with them and all new parts needed to do the build. I also left a $2,000. deposit. I'm living with cancer and needed the car back in 2-3 months. After the car went untouched after 7 1/2months. I took the car back. It's almost a month later and they will not return my $2,000. deposit. I have been more than accommodating, but now I am pissed off! I dreamt of racing this car before I die. Good people would never do this.