In a Flash Photography

Hi ***,We'd be happy to take care of you please contact Digital Altitude Support to look into your issue.Phone: [redacted] Email: [redacted]

Hello ***This is for Digital AltitudeI don't know why it's coming to usI wish we could help you but unfortunately it's a different companyIf you could contact Revdex.com directly to get it to the right company so they can respond that would be the best way to hopefully resolve your issue.Best Regards,Digital Altitude Support

Hi ***,We'd be happy to take care of you please contact Digital Altitude Support to look into your issue.Phone: ( [redacted] Email: [redacted]

Hello, We’d be happy to assist you with thisPlease contact support to request a refund Phone: [redacted] Email: [redacted] Best Regards, Digital Altitude Support

We would like to apologize for the delay in respondingUpon receipt of your notice dated January 11, with regards the complaint # [redacted] , we have investigated the issue and we confirm that the client registered a trial of days on 2017-06-Upon expiry of the trial period the membership fees were appliedFurther to the client's request the account has been cancelled and a full refund of $has been issuedThe company continuously strives to ensure that its customers are fully satisfied with its services and strives to provide its customers with the highest level of customer service and supportShould you or have further questions or concerns, please feel free to contact us at our Customer Service Department or send an email to the following email address: [redacted] We will be happy to assist you.Sincerely,Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Are you sure my complaint was passed on to the correct company? When I sent a copy of my bank statement per the company's request they said there was no charge to their company.I was trying to reach MediaBakIs MediaBak part of Digital Altitude, as that is who reached out to me.Thank you [redacted] Regards, [redacted] ***

Hello,I'm sorry to hear about your experienceI have notified the head of Customer support to handle your issue personallyYou can email them at [redacted] to contact them to get your issue resolved.Thanks,Digital Altitude Support

Dear Ms [redacted] First of all we would like to apologize for the delay in respondingWe were not able to post the response through the link provided as it was responded by a company not related to Digital Access MediaUpon receipt of your notice dated January 11, with regards the complaint # [redacted] we have investigated the issue and we confirm that in total there have been charges on the account, namely $for account verification and $for subscription upgradePlease note the charge of $has been refunded and the charge of $is normally voided by the bank following the verificationAs per the client's request, the account has been cancelled and no further charges will occur on her payment methodThe company continuously strives to ensure that its customers are fully satisfied with its services and strives to provide its customers with the highest level of customer service and supportShould you or have further questions or concerns, please feel free to contact us at our Customer Service Department or send an email to the following email address: [redacted] We will be happy to assist youWe would also like to take this opportunity to wish you a happy New YearSincerely, Customer Service Department

Hi [redacted] Unfortunately this is not our company so we won't be able to help you get a refundI would go back to the website you purchased to request a refundBest regards, Digital Altitude Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,Unfortunately, this isn't our company that charged youWe don't charge people $for ebooksIf you'd like further assistance with Digital Altitude you can contact support at: [email protected] Regards,DA Customer Support

Hi ***,We'd be happy to take care of you please contact Digital Altitude Support to look into your issue.Phone: *** ***Email: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company's offer was to call their number, no name or specific extension, and discuss with themI have already done thatI went over the situation with the customer service rep at lengthThe rep was rude, refused to refund my money and refused to escalate my call to a supervisor/managerI do not accept an opportunity to repeat that waste of time as a resolution to this matterAdditionally, I fully explained the situation in the text of my initial complaint.
Regards,
*** ***

Hello,What is wrong with contacting customer support? They will be able to help you with this issuePlease email *** to help you.Thanks,DA Customer Support

Dear *** *** We are sorry for any inconvenience, however upon receipt of your notice dated January 11, with regards the complaint # ***, we have investigated the issue and we confirm that no charges were ever made on your accountAs per your request, all information
regarding your payment details have been removed from our databaseSince you canceled your account and free trial, we are also not able to give you access to read any of our books.In addition, “Monify Media” mentioned in the complaint is one of the companies engaged for designing our websites only, and is not anyhow related to our business except as an outsourced vendor.The company continuously strives to ensure that its customers are fully satisfied with its services and strives to provide its customers with the highest level of customer service and support. Should you or have further questions or concerns, please feel free to contact us at our Customer Service Department or send an email to the following email address: [email protected] will be happy to assist you.We would also like to take this opportunity to wish you a happy New Year.Sincerely,Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted] First of all we would like to apologize for the delay in responding. We were not able to post the response through the link provided as it was responded by a company not related to Digital Access Media. Upon receipt of your notice dated January 11, 2018 with regards the complaint #...

[redacted] we have investigated the issue and we confirm that in total there have been 2 charges on the account, namely $1.02 for account verification and $2.99 for subscription upgrade. Please note the charge of $2.99 has been refunded and the charge of $1.02 is normally voided by the bank following the verification. As per the client's request, the account has been cancelled and no further charges will occur on her payment method. The company continuously strives to ensure that its customers are fully satisfied with its services and strives to provide its customers with the highest level of customer service and support. Should you or have further questions or concerns, please feel free to contact us at our Customer Service Department or send an email to the following email address: [redacted] We will be happy to assist you. We would also like to take this opportunity to wish you a happy New Year. Sincerely, Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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customer support to request a refund: Phone: ([redacted]Email: s[redacted]Thanks,Digital Altitude Support

Hi [redacted],We'd be happy to take care of you please contact Digital Altitude Support to look into your issue.Phone: ([redacted]Email: [redacted]