In a Flash Photography

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], Firstly, we would like to apologize for the delay in responding. Upon receipt of your notice dated January 11, 2018 with regards the complaint # [redacted], we have investigated the issue and can confirm that the customer registered for a 5 day trial on 2016-05-15. Upon expiry of...

the trial the membership fees were applied. Further to the customer's request the account was cancelled and an attempt to issue a full refund was made, however as the customer is requesting a refund that falls outside of the company's refund policy (and dates back to charges from 2016), we were unable to automatically issue a refund for the full amount. After further investigation, the company in good faith will be issuing a refund for the outstanding amount claimed. As mentioned, as the charges date back to 2016 and 2017, the company will not be able to issue the refund directly to the credit card but will issue a check for the outstanding amount being claimed, being $199.95.The company continuously strives to ensure that its customers are fully satisfied with its services and strives to provide its customers with the highest level of customer service and support. We are truly sorry that the customer was not satisfied with our services and hope that they will find our resolution satisfactory.Should you or the customer have any further questions or concerns, please feel free to contact us at our Customer Service Department or send an email to the following email address: [redacted]. We will be happy to assist you.Sincerely,Customer Service Department

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#454545} span.s2 {color: #e4af0a} Hello, We’d be happy to assist you with this. Please contact support to request a refund.   Phone: [redacted] Email: [redacted]   Best Regards,   Digital Altitude Support

Hello,I'm sorry to hear about your experience. I have notified the head of Customer support to handle your issue personally. You can email them at [redacted] to contact them to get your issue resolved.Thanks,Digital Altitude Support

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Hello
 
We’re happy to give you a refund. Please contact customer support to request a refund:
 
Phone: [redacted]
Email: [redacted]
 
Best Regards,
 
Digital Altitude Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Are you sure my complaint was passed on to the correct company? When I sent a copy of my bank statement per the company's request they said there was no charge to their company.I was trying to reach MediaBak. Is MediaBak part of Digital Altitude, as that is who reached out to me.Thank you [redacted]
Regards,
[redacted]

We would like to apologize for the delay in responding. Upon receipt of your notice dated January 11, 2018 with regards the complaint # [redacted], we have investigated the issue and we confirm that the client registered a trial of 5 days on 2017-06-13. Upon expiry of the trial period the membership...

fees were applied. Further to the client's request the account has been cancelled and a full refund of $279.93 has been issued. The company continuously strives to ensure that its customers are fully satisfied with its services and strives to provide its customers with the highest level of customer service and support. Should you or have further questions or concerns, please feel free to contact us at our Customer Service Department or send an email to the following email address: [redacted]. We will be happy to assist you.Sincerely,Customer Service Department

Hi [redacted] Unfortunately this is not our company so we won't be able to help you get a refund. I would go back to the website you purchased to request a refund. Best regards, Digital Altitude Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted],We'd be happy to take care of you please contact Digital Altitude Support to look into your issue.Phone: [redacted]Email: [redacted]

Hello [redacted]This is for Digital Altitude. I don't know why it's coming to us. I wish we could help you but unfortunately it's a different company. If you could contact Revdex.com directly to get it to the right company so they can respond that would be the best way to hopefully resolve your issue.Best Regards,Digital Altitude Support

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID 12348469, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Dear Revdex.com of Delaware, Regarding the above case, you closed it as "invalid." Frankly this floored me. First of all I believe you contacted the wrong company. You contacted Digital Altitude. The company who I filed a complaint against, Digital Access Media LLC has a website at www.DigitalAccessMedia.com. Second, there are already 16 complaints on YOUR Revdex.com site against this company, so how can my complaint be invalid??? Their phone number is even on your site: 877-484-4796. They also have a number of subsidiary websites such as mediavex.com, mediabak.com, and mediadec.com among others. My credit card was billed $39.99 twice by mediavex.com. I have never ordered anything from them or even knew they existed period, and fully believe they obtained my card by fraudulent means. Look at the other complaints on your website against them and you will see that I am not the only consumer they pulled this on. Mediavex'x number is 844-927-9163. Their email is [email protected]. I called them and the rep refused to remove the two $39.99 charges. I told her we never ordered anything from them but she didn't budge nor issue a refund , nor could she provide any proof of our supposed "order." When I asked her what they sold she said "ebooks." I told her to check my record and she would see that nothing was downloaded. How could one download something if they don't even know they have an account? I have reported this company to Visa and the Internet Crime Center as well for fraudulent billing without one's knowledge or consent.  Anyway, please re-open this case. Companies like this have to be punished and/or put out of business when they engage in unlawful billing practices. If you have any questions I would be more than happy to help. Call me during the day at 804-371-7775.  Thank you, [redacted]

Hi [redacted]We'd be happy to help you. Please contact Digital Altitude Customer support at [redacted] to request a refund.Best regards,Digital Altitude Support