iN Technologies

echnical support provided by Live PC Expert is hassle-free and supportive. I called Live PC Expert because my system was showing a regular error message, while opening certain programs. Along with that, there were some minor security issues as well. The guy who handled my call was quick to understand the issues and they were resolved soon. After repair, the tech guy also shared with me some quick tricks that can help PC perform better. Overall, services of Live PC Expert are more than satisfactory. I would like to recommend business for these guys!

Thank you so much for giving us a chance to put forward our case on this worthy platform.Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.
Being on the receiving end...

of certain allegations, assertions and other false accusations that were made against our organization by our esteemed client, [redacted] is not a pleasant experience.
Being a registered tech support company, we outright deny allegation made by Mr.[redacted], our esteemed customer holding ID :77655. The complainant or customer had registered with a 3 year plan with us on February 10, 2016 at an amount of $449.99. Based on the service contract that was duly signed by [redacted], one of our certified technicians had taken his system on remote for diagnosing the root cause of the problem and resolving it eventually. The issue was resolved and the customer was fully aware of the development. Meanwhile,he had shared his satisfaction with us about the support he received through online chat and confirmed that his system was working fine.
First, [redacted] had electronically signed the contract agreement that stated the price for the tech support availed and area of our expertise. This indicates that [redacted] hadn't been kept under wraps about the service offered. Second, [redacted] apparently alleged that we presented false documentation to defend our claim as a credible tech support company. This allegation is completely uncalled for from a supposedly educated octogenarian whose system was running fine post our technical intervention. Finally, the client has threatened to sue our organization if we will fail to refund the service charge along with other frivolous charges.
Our organization would like to inform you that our shared documentation is legitimate and authentic. Given that the complainant yearns for settlement, we have agreed to refund him $449.99, which is the service charge fixed through mutual consent.
Therefore, we would like to attach the service contract agreement, once again to refute the allegations made against our company.
We have initiated refund of $449.99 to his account. His account at our end stands closed but as good will gesture we will give him one time free support in future whenever he comes to us.
 
 
Thanks,
 
Customer Care

Calibri;">We have received comments made by Ms. [redacted] * [redact...⇄ />  
Our association with Ms. [redacted] D [redacted] started on 03/27/2016�...⇄ />  
It is Live PC Experts' policy to give our customers the opportunity ...⇄ />  
As a good gesture, we still offer one year of free service on any ...⇄ />  
We trust the action taken by us will bring a sense of resolution an...⇄ />  
Thanks,
Customer Care

While starting with my business, I needed to install all the basic software in more than a dozen of computers. I called for Live PC Expert but I was hesitant at the beginning to pay them for all the PCs, so I tested their services only for one PC, without informing them about the bulk order. They were impressive with the efficiency. Plus, they not only installed the software that I requested, but also suggested more software that I would need later on. The technician who helped me was well-skilled at his work and friendly. I chose Live PC Expert for rest of the computers as well. Their services lived up to the standards set earlier. At the end, I needed a network between all the PCs, so Live PC Expert helped me with network setup. Technician informed me about the importance of firewall for secure networks and installed it. It simply implies that they are willing to help and not ‘just complete the job formality’ kind of guys. Keep it up Guys!

A friend of mine gave the number of Live PC Expert for tech support. At first I was very reluctant, but the guy who handled my issue made me so comfortable with the kind of knowledge he possessed for the issue I called them up. The best part was that apart from being a good technician the guy was also a very good teacher, and to those of us that are technically challenged, this is very important. I am satisfied with their services and recommend the business.

Calibri;">Being a registered tech support company, we outright deny ...⇄ />  
Live PC Expert contact details were saved in customer’s computer des...⇄ />  
The customer was not contactable post charging the amount. We followed...⇄ />  
 We are leading tech support company and we maintain 100 percent tra...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Re: Business Response;
 
I have a few questions about the process that was used by the business to obtain remote control of my computer !
 
       1. How and why did the business ascertain that my computer was at risk?
       2. Why did their pop-up window have a sound alarm and freeze my computer unless I obtained help?
       3. Why was their help phone number conveniently next to Microsoft Windows Support?
       4. Why was I led to believe that if I did not get the "security problem" resolved I would lose my important information compiled?
       5. Also, a remote access program "LOGMEIN" was installed to give access to "Live PC Expert". Remote access was also
           TURNED ON in the windows security section . Why?
       6. I am very curious to know how their "ransomeware" got in my computer to deem the computer at risk!
 
For the above concerns I reject the business response.

Revdex.com:
This company is a complete scam and should be investigated by the attorney general. They presented false evidence to the credit card company claiming their scam was legitimate business. Since I do not want to waste any more of my time I will accept the settlement of a refund for 449.99.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Thank you so much for giving us a chance to put forward our case on this worthy platform.Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.We would like to review this case before you publish this...

and we are going to submit our response soon.Should you require any information please feel free to reach us.Regards,Customer Care

Thank you so much for giving us a chance to put forward our case on this worthy platform.Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.We would like you to review this case before you publish...

this and we submit our response soon.Should you require any information please feel free to reach me.Regards,Customer Care

I am shocked to find negative reviews about Live PC Expert here. I bought their first subscription a couple of years back for my desktop. I needed an antivirus support and Live PC Expert secured my PC. They were always available for technical support whenever I had any software issue in desktop- even they updated my operating system to Windows 8. Recently, I purchased a new laptop and I did not have to think for a second option. They instantly setup my PC with all the software required for first purchase. Their customer service is always welcoming and instant. I’d always recommend Live PC Expert as a suitable destination whenever you are in need of technical support.

Live PC Expert is a customer centric company. We strongly believe in servicing our customers and operating at a level that is second to none. We do not accept allegation made by Mrs. [redacted], our esteemed customer holding ID :77930. The complainant or customer had registered with us...

on February 13, 2016 at an amount of $349.99. Based on the service contract that was duly signed by Schroeder, one of our certified technicians had taken her system on remote for diagnosing the root cause of the problem and resolving it eventually. The issue was resolved and the customer was fully aware of the development. Meanwhile, she had shared her satisfaction with us about the support she received through online chat and confirmed that her system was working fine.  Live PC Expert contact details were saved in customer’s computer desktop. Customer was briefly explained the features and benefits of unlimited software support for 2 years. The customer could have contacted us regarding any issue related to support as all the contact details of Live PC Expert was being shared with her. We might have taken some appropriate steps to ensure customer satisfactions as we are customer oriented organization. And we are still ready to process the refund if the customer call us. We are leading tech support company and we maintain 100 percent transparency and authenticity when it comes to catering top quality and affordable technical assistance to customers based in various countries. The specimen of our transparency and authenticity is reflected from our willingness to refund the money to Mrs. [redacted] if she would contact us. Still we leave the decision to your kind discretion and will happily move forward as you suggest. Should we require to share any thing else, please let us know, we would be more than happy to share that with you. 
Thanks,
 
Customer Care

Hello,
Thank you for bringing this to notice. We have received customer's email as well on our support email address and replied that we require more information in order to help her resolved this. We are trying to contact her also to get this resolved as soon as possible.
Below...

is the copy of the email we sent to customer.
 
Dear [redacted],
 
We welcome your query and would be more than happy to assist you with same. we would like to gather at least the general information to identify the account you have with us. Please help us with Customer ID, Account holder's email or registered phone number. Once we are able to identify the account we would be in a better position to check the case and provide you with desired clarification.
 
We will be glad to assist you in every way so that you do not hav...⇄ />  
We appreciate your patience and ensure you of fast response.
 
 
Customer care

Thank you so much for giving us a chance to put forward our case on this worthy platform. 255, 255);">Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.Our preliminary investigation says the issue which customer faced was resolved to customers satisfaction and same was confirmed by the customer also but still we would like you to review this case before you publish this and we will submit our response soon.Should you require any information please feel free to reach me.Regards,
 Customer Care

The guy from www.livepcexpert.com was very helpful, in fact, beyond belief in restructuring my computer and allowing for a far more efficient, productive and effective use of the computer functions. It's a really a great service that I have valued and recommend to others who are looking for a reliable tech services provider .

We would like to update that Norton Protection is a complementary gift given to our some esteemed customers. We stand still on our commitment to partially refund the amount after the deduction of the charges for our services delivered to the [redacted].
As per our promise we tried to contact [redacted] many a times but could not reach her, hence as a standing operating procedure, a mail was sent to her conveying every possible way to reach us directly. We feel that the [redacted] could not understand motive of that mail and hence reached to Revdex.com. We would appreciate if [redacted] could reach us and talk to us for the refund process as we are not getting response from her. Our inability to reach [redacted] is making us unable to fulfill our commitment made to her. 
Regards,
LivePCExpert

We are deeply anguished about the complain made to you by Mr. [redacted], our esteemed customerholding ID : 79942. The customer had registered with a 3 year plan with us on March 08, 2016 atan amount of $449.00. Based on the service contract that was duly signed by [redacted], one ofour...

certified technicians had taken care of his system via remote session for diagnosing the rootcause of the problem. In a very short span of time, the technician had resolved the issue andthe client was fully aware of it. Meanwhile, the 'live chat' or 'voice chat' details occurredbetween us and Mr. [redacted] are a testimony of his acceptance that his system is working fine.So, where does the question of duping Mr. [redacted] arrive as alleged by him as “COMPUTER SCAM& FRAUD.” As far as complaint is concerned, our service contract clearly highlights that no amountis refunded once the issue is fixed. So, there is no point in deceiving Mr. [redacted], which isagainst our service policy.For speedy resolution of the dubious demand made by Mr. [redacted], we have attached voice logsin this mail to support our claim of offering a quick solution to remedy the problem. We anticipatethat our supporting documents will defend us against this dispute.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 
 RE: Complaint ID [redacted]
The Revdex.com indicated to me that Live PC Expert would refund me back the money for the Norton protection I paid for in advance.  To date, I have received nothing.  I had to purchase virus protection from Norton, since my subscription ran out.  Live PC Expert owes me a refund for the 3 years of Norton software they promised to install as stated in the contract I signed.  The only thing I have heard from Live PC Expert is the following e-mail:
iN Technologies <[redacted] Sep 3 (3 days ago)
   
 
to me
 
Dear Ms. [redacted],
Hope you are doing great!
As you are a subscribed customer with Live PC Expert, this mail is in reference with your subscription for our tech services. Being a customer centric company, we serve our customers above business; and this is why once a customer is subscribed with us we do not at all feel pain in calling him/her up timely in regard with our service plan.
Kindly consider this mail, a part of our promise to give you a call back. However, you can always reach us via:
 
Calling card (The best way to contact)
 
[redacted]
 
  (Confirm your existing customer id as [redacted] for a quick response)
You can also directly log in to customer portal with your login id [redacted] using the same password which we have already provided you with.
In case you have forgotten your password you can always generate a request for new password.
Looking forward for your valued time and business.
Customer care Team
[redacted]